Presentation from joe gerstandt at the 2012 Louisiana SHRM Conference joegerstandt.com

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5. MT
engineers

6. MT
engineers
MT
management

7. MT
engineers
NASA
management
MT
management

8. MT
engineers
NASA
management
MT
management

9. MT
engineers
NASA
management
MT
management

10. Tuesday
morning
January
28th
1986

11. MT
engineers
NASA
management
MT
management

12. NASA
management
MT
management

13. consider What
decision makes it
making… 1 - 10 better?

14. We simply decide
without thinking
much about the
decision process.
-Jim Nightingale

17. consider
interaction assumptions What
with ? makes it
customer better?

18. What looks like
resistance is
often a lack of
clarity.
-Switch, Dan and Chip Heath

19. diversity…

20. diversity…
difference

21. di·ver·si·ty
[dih-vur-si-tee]
noun, plural –ties
1.the state or fact of being
diverse; difference; unlikeness.
2.variety; multiformity.
3.a point of difference.

22. diversity…
difference
relational

24. diversity…
difference
relational
takes
many forms

26. diversity…
difference
relational
takes
many forms
disruptive

27. ↑diversity =
↑variance in
performance
groups with more diversity
perform better or worse than
groups with less diversity

28. identity diversity:
Differences in our social
identities.
cognitive diversity:
Differences in how we think and
solve problems.

29. d
i i
d v
e e
n r
t s
i i
t t
y y

30. cognitive diversity
The extent to which the group
reflects differences in
knowledge, including beliefs,
preferences and perspectives.
-Miller, et al (1998) Strategic Management Journal

31. analytical risk taker
rational creative
realistic flexible
factual synthesizer
logical conceptual
definitive intuitive
persistent passionate
planner cooperative
organized empathetic
disciplined expressive
detailed harmonizing
practical responsive

32. Cerebral Mode (abstract & intellectual thought)
ANALYZE STRATEGIZE
Joys Joys
Solving technical problems Conceptualizing
Analyzing complex issues Innovating
Logical approach Seeing the big picture
Frustrations Frustrations
Interpersonal aspects of situations Routine Meetings
Ice breakers Details
Right Mode
Socializing in meetings Structure
Left Mode
Joys Joys
Implementing ideas Expressing ideas
Developing plans Understanding group dynamics
Follow-up and completion Team building
Frustrations Frustrations
“Blue Sky” thinking Logic ahead of feelings
Not following the rules No interaction with people
ORGANIZE PERSONALIZE
Limbic Mode (concrete and emotional processing)

33. analytical risk taker
rational creative
realistic flexible
factual synthesizer
logical conceptual
definitive intuitive
persistent passionate
planner cooperative
organized empathetic
disciplined expressive
detailed harmonizing
practical responsive

34. analytical risk taker
rational creative
realistic flexible
factual synthesizer
logical conceptual
definitive intuitive
potential
persistent passionate
planner cooperative
organized empathetic
disciplined expressive
detailed harmonizing
practical responsive

35. analytical risk taker
rational creative
realistic flexible
factual synthesizer
logical conceptual
definitive intuitive
tension
persistent passionate
planner cooperative
organized empathetic
disciplined expressive
detailed harmonizing
practical responsive

36. share information
quality decision making
creative problem solving
innovation
fully utilize talent
develop new relationships
manage relationships

37. MBA
Harvard University
100 people

38. team #1
MBA
Harvard University
100 people

39. team #1
MBA
Harvard University
100 people
team #2

40. team #1
friends
with
cognitive
benefits MBA
Harvard University
100 people
team #2

42. who
how

44. dysfunction

45. dysfunctional dysfunctional
agreement disagreement

47. also
dysfunction

48. dysfunctional
dysfunctional dysfunctional
agreement
agreement disagreement

49. always
disagree lack of
trust
dysfunctional
dysfunctional dysfunctional
agreement
agreement disagreement
us vs.
them personal
conflict

50. always
always
agree
lack of disagree lack of
honesty trust
dysfunctional
dysfunctional dysfunctional
agreement
agreement disagreement
avoid
us vs.
conflict meeting them personal
after the conflict
meeting

51. dysfunctional dysfunctional
dysfunctionalsweet
agreement disagreement
agreement
spot

53. stereotype
An idea or image; a mental
framework that contains our
knowledge, beliefs,
expectations and feelings
about a social group.
Stereotypes allow for no
individuality.

54. stereotype
waitress librarian

55. smoke
bowl
eat hamburgers

56. smoke knit
bowl wear glasses
eat hamburgers eat salad

57. confirmation bias
Our tendency to search for or
interpret new information in
a way that confirms
preconceptions and avoids
information and
interpretations which
contradict prior beliefs.

58. fundamental attribution error
An unjustified tendency to
assume that a person’s
actions depend on what kind
of person that person is
rather than on the social
environmental forces
influencing the person.

60. doing inclusive
seek out &
protect
novelty

61. doing inclusion
work to
have a
beginners
mind

62. doing inclusion
listen
actively

63. doing inclusion
convey & invite

64. doing inclusion
third
chair

65. doing inclusion
express clearly and
completely

66. doing inclusion
disentangle intentions
and outcomes

67. social network analysis
From time to time people discuss
important matters with other
people. Looking back over the
past six months, who are the
people with whom you discussed
matters important to you?

68. social network analysis
Consider the people you
communicate with in order to get
your work done. Of all the
people you have communicated
with during the last six months,
who has been the most important
for getting your work done?

69. social network analysis
Consider an important project or
initiative that you are involved in.
Consider the people who would be
influential for getting it approved
or obtaining the resources you
need. Who would you talk to, to
get the support you need?

70. social network analysis
Who do you socialize with?
(spending time with people after
work hours, visiting one another at
home, going to social events, out
for meals and so on) Over the last
6 months, who are the main people
with whom you have socialized
informally?

71. other ideas for mixing it up…
• social technology
• solution & idea contests
• open space
• decision accelerator, a.i.
• mix up assignment
• more social
• communities of practice

72. thank you!

73. www.joegerstandt.com
joe.gerstandt@gmail.com
www.twitter.com/joegerstandt
www.linkedin.com/in/joegerstandt
www.facebook.com/joegerstandt
402.740.7081

74. resources
• The Difference: How the Power of Diversity
Creates Better Groups, Firms, Schools, and
Societies | Scott Page
• The Wisdom of Crowds | James Surowiecki
• A Whole New Mind | Daniel Pink
• The Medici Effect | Frans Johansson
• The Geography of Thought | Richard Nisbett

75. resources
• Achieving Success Through Social
Capital: Tapping Hidden Resources in
Your Personal and Business Network |
Wayne E. Baker
• The Whole Brain Business Book
Ned Herrmann
• Competitive Advantage Through People:
Unleashing the Power of the Work Force |
Jeffrey Pfeffer