This document discusses the need to increase transparency around professional practice and governance through direct observation and analysis. It argues that while social policy is created in boardrooms, it is implemented and shaped through institutional practice settings, which act as a "black box" in current results-based management systems. The document calls for revealing the mechanics of how social policy works in practice through approaches like direct observation, analysis of professional judgement, auditing how policy is implemented, and information exchange, in order to improve quality, accountability and understanding of how results are achieved.