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Rights, Results and professional governance
 Social and health policy is made in boardrooms
but shaped in practice settings
 Institutional and professional practice is the
‘black-box’ of Results-Based Management
systems
 The focus on results and impact has allowed us
to take our eye off the ball of quality
 Quality in practice is an accomplishment, not
an objective
 To reveal quality in professional practice
 To reveal the mechanics of social policy
 To create an evidence-based site for public debate
about services
 To create a base for public accountability and
debate about citizen agency and good governance
 To make transparent where results come from
(and don’t), what they mean and how to replicate
them – i.e. to understand context
 To assess impact
 Direct observation of practitioner/citizen
interactions
 Analysis of professional and clinical judgement
(incl. Indigenous judgement)
 Policy-into-practice audit
 Triangulation (practitioner/user/observer)
 Information exchange

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Distance Learning for Health Workshop: Evidence of Impact - Saville Kushner

  • 1. Rights, Results and professional governance
  • 2.  Social and health policy is made in boardrooms but shaped in practice settings  Institutional and professional practice is the ‘black-box’ of Results-Based Management systems  The focus on results and impact has allowed us to take our eye off the ball of quality  Quality in practice is an accomplishment, not an objective
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  • 4.  Direct observation of practitioner/citizen interactions  Analysis of professional and clinical judgement (incl. Indigenous judgement)  Policy-into-practice audit  Triangulation (practitioner/user/observer)  Information exchange