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Trends in LTE voice & personal
       communications
     LTE Summit, 18th May 2011

     dean.bubley@disruptive-analysis.com
About Disruptive Analysis
   Analyst house & strategic consulting firm
   Founded by Dean Bubley
   Blog at disruptivewireless.blogspot.com
          Twitter @disruptivedean & also on LinkedIn and Quora
   Covering mobile VoIP since 2004, pico/femtocells since 2001
   Regular focus on the links between innovative mobile network
    technologies & the impact on devices and applications
   Partnered with Telco 2.0, Diffraction Analysis & Martin Geddes Consulting
   Coined the term “Happy Pipe” to describe profitable broadband strategies
          Also “Tyranny of the SIM card”, “Mobile data offload” & “Under the floor player”
   Recent reports on Mobile Broadband Traffic Management & RCS
   Upcoming study on Telco-OTT services
   Masterclasses on “Future of Voice”.
          SF event June 30th, London event on July 14th


May 2011                             Copyright Disruptive Analysis Ltd 2011
The big picture


        2000-2010             •   VoIP needed for cost & competition
                              •   Well-defined wholesale models
    Fixed broadband &         •   Centralised & standardised services
        VoIP, QoS             •   Attempts to evolve telephony to APIs



        2010-2020        • Power & bandwidth to fit comms tech
   LTE, cloud, web 2.0,    to human needs, not vice versa
  social networks, smart • Many “two-sided” business models
   devices, apps, QoE    • Fragmentation of voice into 1000 apps



May 2011                Copyright Disruptive Analysis Ltd 2011
Future telephony economics 101
                                      Supply of basic telephony (or close substitutes)
                                                           rising
                                        Regulatory pressures (eg termination fees)
                                      Lower perceived value in phone calls vs. other
                                                communications channels
                                                 Accounting rule changes



                    More users
             Possibility to “distribute”
               telephony via APIs &
             embedded applications
                 New use cases?
           Extra functionality & quality?


May 2011                      Copyright Disruptive Analysis Ltd 2011
Three basic “uses cases” for communications




                                                                            Presence is “sensuous”
                                                                            More than on/offline
                                                                            Includes context & emotion




Source: Martin Geddes Consulting

May 2011                           Copyright Disruptive Analysis Ltd 2011
A dirty little secret….



                                     Humans don’t
                                   really interact with
                                     each other in
                                       “sessions”




           …but sessions are easy to control & bill. The challenge is to package sessions
                in a way to compete with more “natural” options that are emerging

May 2011                       Copyright Disruptive Analysis Ltd 2011
Voice ≠ Telephony
    Now: 2G & 3G                                        Future: Smartphones & LTE
               Voice
                                                                            Voice


                 Telephony




                                                                                Telephony


 Voicemail                           Gaming, CEBP,
Conferencing                        surveillance, social
    PTT                  Video      voice, TV voice etc
                                                                                Video, context, sense
       Significant risk that basic telephony & messaging services fall prey to alternatives
         that fit better with human psychology. Moving to supply >> demand for voice
    May 2011                       Copyright Disruptive Analysis Ltd 2011
LTE era vs 50bn devices: How many with voice?
                                             Possibly 50 billion+
                                             (maybe 1 trillion+)
            Billion
           devices
           35

           30         Other

           25         LTE phones
                                                                    Most devices not for
                      3G phones
           20                                                          “primary voice”.
                      2G phones                                     Scope for secondary
           15                                                        IP comms services

           10                                                               Full mobile
                                Most devices                                 VoIP not
             5                  for “primary                                #1 priority
                                   voice”
             0                                                               Still a lot of
                      2010                              2020                 CS mobile
                                                                                voice
May 2011                 Copyright Disruptive Analysis Ltd 2011
Will future operators all support voice? How?
                                                      Full IMS
                                                      + VoLTE

                                  Partial                                     “Velcro”
                                  IMS /                                       GSM or
                                  NGN                                         CSFB or
                                   VoIP                                       VoLGA
                                                    Integrated
                                                      voice &
                                                       data
                                                    operators
                                   Cloud                                        Data
                                   voice                                       only &
                                   (non-                                       BYO-
2020 “Straw Man”
                                  access)                                       VoIP
1bn LTE handsets
                                                       Partner
Comms services ARPU $20 / mo                           Skype /
[but 50% carried on 2G/3G/WiFi]                        Google
$120bn revenue                                           etc                  + need for continuity at LTE / 3G
= equivalent to 2010 SMS market                                                    / 2G /WiFi boundary
    May 2011                         Copyright Disruptive Analysis Ltd 2011
IMS: dead, but now nailed to the perch of LTE?
 (With apologies to Monty Python)




 3GPP                                                                                                     LTE
& GSMA



                                                                                                Fjords, aka RCS
                  Mobile IMS
  http://disruptivewireless.blogspot.com/2009/08/mobile-ims-and-lte-networks-dead-parrot.html
May 2011                                   Copyright Disruptive Analysis Ltd 2011
Revisiting the VoIP timeline
                                                                           10% of fixed global
                                                                             PSTN based on
            st   SIP spec                    Skype launched   10m IP-phones
 Vocaltec 1                                                                   carrier VoIP
                 released                                       shipped by
Internet VoIP                            SoftBank /                           (about 110m
                          Cisco starts Yahoo VoIP                 Cisco
   software                                                                   subscribers)
         ITU develops selling IP-PBXs launched         AT&T VoIP
                                                        launched                          Skype gets
              H323                 1m Cisco                                              124m monthly
                                  IP-phones                                                 users
                                    shipped




                         • 8 years to get 10% penetration for fixed-carrier VoIP
                         against background of old switches, all postpaid (recurring
                         revenue). No issues of mobility, battery or RF.
                         • 12 years after ITU release SIP specifications
                         • OneVoice (later VoLTE) specs announced late 2009
                         • First VoLTE launches 2012/2013 (?)
   May 2011                        Copyright Disruptive Analysis Ltd 2011
LTE voice & VoLTE challenges
   Too many spectrum bands
      Poor optimisation in efficiency, yield, cost & performance
      All sorts of policy-management / steering challenges
   Not all operators will deploy VoLTE, even long-term
      Some will be data-only/primary & not need own voice platform
      Some may partner / encourage / optimise Skype & other 3rd party voice
   Offload / multi-bearer scenarios
   No likelihood of MNOs switching off CS voice before 2020
   Unknown need for optimisation & tuning of RAN for VoLTE
   High probability of OSS / BSS headaches
   Lack of clarity around network-sharing / wholesale scenarios
   Indoor coverage problems, esp. with MIMO
   Massmarket handsets a long way off
   Where is SMS???
May 2011                       Copyright Disruptive Analysis Ltd 2011
Most likely outcome for LTE Voice
Solution              2011-2012                2013-2014                   2015 onwards            Notes
VoLTE                 Some trials. Many        Patchy rollout, more        Slow growth but not     If it works, OK for
                      problems found           in 700-900MHz               universal. Used for     basic telephony, not
                                               networks                    roaming                 for Voice 2.0
CSFB                  Few rollouts. Likely     May be fixed, but not       Fades out as            Political choice by
                      not good user            likely                      mainstream option       GSMA / 3GPP
                      experience
VoLGA                 Unlikely to be used,     May come back if            Good option for         Could be revisited by
                      maybe OTT                other solutions as          those with long CS      3GPP under another
                                               bad as feared               legacy ahead            name
No operator voice.    Used on laptops &        Common on LTE               May be 2nd voice        Some operators will
User picks 3rd pty    tablets. Some            wholesale networks          service along with      take fixed bband
                      smartphone use                                       operator’s own          approach
Optimised 3rd-party   A few renegade           Depends on Skype,           Important in specific   Could be provided
VoIP                  operators                Google etc                  pockets but not         from other telco as
                                                                           universal               wholesale
Dual-radio “Velcro”   Use for SVLTE in         Replacement for             Probably superseded     Battery impact but
                      CDMA 1x + LTE            CSFB in 3GPP?                                       better overall QoE


  May 2011                               Copyright Disruptive Analysis Ltd 2011
Towards two-sided business models?
                      Brands            Web
             Media    & adver          players
              &        -tisers
            content                                     Possible payment for QoS, voice API
                                                          access, ads, customer info etc
                        $
           Other
                                                               $$$
           Telco
                                          Telco                           End users

           Whole-
                        $
            sale
                                                         But a risk of reversal – telcos paying
                                                          for Web QoS, APIs, data, content
             Devel-                       IT             And also “not as easy as it looks” to
                      Govern
             opers                      shops           achieve. Platforms, SLAs, IT, sales…
                      -ment

May 2011                         Copyright Disruptive Analysis Ltd 2011
Some technology gaps?

           Telephony &     VoIP and                    Prioritisation   Solution for
            messaging     messaging in                    & QoS         SMS on LTE
            model for       complex                    engines for       that works
            wholesale        offload                     complex
               LTE         scenarios                    scenarios
             networks



             Signalling    On-device                     Advanced        Dual-radio
           management     measuremen                      acoustic      GSM / LTE
            for VoLTE,     t of user-                   technology      devices and
           comms apps      perceived                   optimised for      chipsets
              & MBB           QoE                      mobile VoIP




May 2011                     Copyright Disruptive Analysis Ltd 2011
Next steps: participate, analyse & collaborate




May 2011         Copyright Disruptive Analysis Ltd 2011
www.disruptive-analysis.com
disruptivewireless.blogspot.com
@disruptivedean

dean.bubley@disruptive-analysis.com

+44 (0) 7941 100016



 May 2011              Copyright Disruptive Analysis Ltd 2011

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Disruptive Analysis LTE Summit 2011 voice presentation may 2011

  • 1. Trends in LTE voice & personal communications LTE Summit, 18th May 2011 dean.bubley@disruptive-analysis.com
  • 2. About Disruptive Analysis  Analyst house & strategic consulting firm  Founded by Dean Bubley  Blog at disruptivewireless.blogspot.com  Twitter @disruptivedean & also on LinkedIn and Quora  Covering mobile VoIP since 2004, pico/femtocells since 2001  Regular focus on the links between innovative mobile network technologies & the impact on devices and applications  Partnered with Telco 2.0, Diffraction Analysis & Martin Geddes Consulting  Coined the term “Happy Pipe” to describe profitable broadband strategies  Also “Tyranny of the SIM card”, “Mobile data offload” & “Under the floor player”  Recent reports on Mobile Broadband Traffic Management & RCS  Upcoming study on Telco-OTT services  Masterclasses on “Future of Voice”.  SF event June 30th, London event on July 14th May 2011 Copyright Disruptive Analysis Ltd 2011
  • 3. The big picture 2000-2010 • VoIP needed for cost & competition • Well-defined wholesale models Fixed broadband & • Centralised & standardised services VoIP, QoS • Attempts to evolve telephony to APIs 2010-2020 • Power & bandwidth to fit comms tech LTE, cloud, web 2.0, to human needs, not vice versa social networks, smart • Many “two-sided” business models devices, apps, QoE • Fragmentation of voice into 1000 apps May 2011 Copyright Disruptive Analysis Ltd 2011
  • 4. Future telephony economics 101 Supply of basic telephony (or close substitutes) rising Regulatory pressures (eg termination fees) Lower perceived value in phone calls vs. other communications channels Accounting rule changes More users Possibility to “distribute” telephony via APIs & embedded applications New use cases? Extra functionality & quality? May 2011 Copyright Disruptive Analysis Ltd 2011
  • 5. Three basic “uses cases” for communications Presence is “sensuous” More than on/offline Includes context & emotion Source: Martin Geddes Consulting May 2011 Copyright Disruptive Analysis Ltd 2011
  • 6. A dirty little secret…. Humans don’t really interact with each other in “sessions” …but sessions are easy to control & bill. The challenge is to package sessions in a way to compete with more “natural” options that are emerging May 2011 Copyright Disruptive Analysis Ltd 2011
  • 7. Voice ≠ Telephony Now: 2G & 3G Future: Smartphones & LTE Voice Voice Telephony Telephony Voicemail Gaming, CEBP, Conferencing surveillance, social PTT Video voice, TV voice etc Video, context, sense Significant risk that basic telephony & messaging services fall prey to alternatives that fit better with human psychology. Moving to supply >> demand for voice May 2011 Copyright Disruptive Analysis Ltd 2011
  • 8. LTE era vs 50bn devices: How many with voice? Possibly 50 billion+ (maybe 1 trillion+) Billion devices 35 30 Other 25 LTE phones Most devices not for 3G phones 20 “primary voice”. 2G phones Scope for secondary 15 IP comms services 10 Full mobile Most devices VoIP not 5 for “primary #1 priority voice” 0 Still a lot of 2010 2020 CS mobile voice May 2011 Copyright Disruptive Analysis Ltd 2011
  • 9. Will future operators all support voice? How? Full IMS + VoLTE Partial “Velcro” IMS / GSM or NGN CSFB or VoIP VoLGA Integrated voice & data operators Cloud Data voice only & (non- BYO- 2020 “Straw Man” access) VoIP 1bn LTE handsets Partner Comms services ARPU $20 / mo Skype / [but 50% carried on 2G/3G/WiFi] Google $120bn revenue etc + need for continuity at LTE / 3G = equivalent to 2010 SMS market / 2G /WiFi boundary May 2011 Copyright Disruptive Analysis Ltd 2011
  • 10. IMS: dead, but now nailed to the perch of LTE? (With apologies to Monty Python) 3GPP LTE & GSMA Fjords, aka RCS Mobile IMS http://disruptivewireless.blogspot.com/2009/08/mobile-ims-and-lte-networks-dead-parrot.html May 2011 Copyright Disruptive Analysis Ltd 2011
  • 11. Revisiting the VoIP timeline 10% of fixed global PSTN based on st SIP spec Skype launched 10m IP-phones Vocaltec 1 carrier VoIP released shipped by Internet VoIP SoftBank / (about 110m Cisco starts Yahoo VoIP Cisco software subscribers) ITU develops selling IP-PBXs launched AT&T VoIP launched Skype gets H323 1m Cisco 124m monthly IP-phones users shipped • 8 years to get 10% penetration for fixed-carrier VoIP against background of old switches, all postpaid (recurring revenue). No issues of mobility, battery or RF. • 12 years after ITU release SIP specifications • OneVoice (later VoLTE) specs announced late 2009 • First VoLTE launches 2012/2013 (?) May 2011 Copyright Disruptive Analysis Ltd 2011
  • 12. LTE voice & VoLTE challenges  Too many spectrum bands  Poor optimisation in efficiency, yield, cost & performance  All sorts of policy-management / steering challenges  Not all operators will deploy VoLTE, even long-term  Some will be data-only/primary & not need own voice platform  Some may partner / encourage / optimise Skype & other 3rd party voice  Offload / multi-bearer scenarios  No likelihood of MNOs switching off CS voice before 2020  Unknown need for optimisation & tuning of RAN for VoLTE  High probability of OSS / BSS headaches  Lack of clarity around network-sharing / wholesale scenarios  Indoor coverage problems, esp. with MIMO  Massmarket handsets a long way off  Where is SMS??? May 2011 Copyright Disruptive Analysis Ltd 2011
  • 13. Most likely outcome for LTE Voice Solution 2011-2012 2013-2014 2015 onwards Notes VoLTE Some trials. Many Patchy rollout, more Slow growth but not If it works, OK for problems found in 700-900MHz universal. Used for basic telephony, not networks roaming for Voice 2.0 CSFB Few rollouts. Likely May be fixed, but not Fades out as Political choice by not good user likely mainstream option GSMA / 3GPP experience VoLGA Unlikely to be used, May come back if Good option for Could be revisited by maybe OTT other solutions as those with long CS 3GPP under another bad as feared legacy ahead name No operator voice. Used on laptops & Common on LTE May be 2nd voice Some operators will User picks 3rd pty tablets. Some wholesale networks service along with take fixed bband smartphone use operator’s own approach Optimised 3rd-party A few renegade Depends on Skype, Important in specific Could be provided VoIP operators Google etc pockets but not from other telco as universal wholesale Dual-radio “Velcro” Use for SVLTE in Replacement for Probably superseded Battery impact but CDMA 1x + LTE CSFB in 3GPP? better overall QoE May 2011 Copyright Disruptive Analysis Ltd 2011
  • 14. Towards two-sided business models? Brands Web Media & adver players & -tisers content Possible payment for QoS, voice API access, ads, customer info etc $ Other $$$ Telco Telco End users Whole- $ sale But a risk of reversal – telcos paying for Web QoS, APIs, data, content Devel- IT And also “not as easy as it looks” to Govern opers shops achieve. Platforms, SLAs, IT, sales… -ment May 2011 Copyright Disruptive Analysis Ltd 2011
  • 15. Some technology gaps? Telephony & VoIP and Prioritisation Solution for messaging messaging in & QoS SMS on LTE model for complex engines for that works wholesale offload complex LTE scenarios scenarios networks Signalling On-device Advanced Dual-radio management measuremen acoustic GSM / LTE for VoLTE, t of user- technology devices and comms apps perceived optimised for chipsets & MBB QoE mobile VoIP May 2011 Copyright Disruptive Analysis Ltd 2011
  • 16. Next steps: participate, analyse & collaborate May 2011 Copyright Disruptive Analysis Ltd 2011