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A Journey into disney
Its a small world………...
Mini Case
Study
Founders
Walt Disney, Roy Disney
In 1923
Vision and
Mission
Leading providers of
Entertainment
Create Magical Moments
Introduced the Mickey Mouse
.
Then....
Black and white animated
cartoons
Theme Parks, Feature films,
Television Networks, Theatre
Productions, Consumer
Products
Now....
Success Of
Disney
High Quality
Reasonable Price
Continuous Feedback
Customer Satisfaction
No near Alternatives
WALT DISNEY STUDIOS
PARKS AND RESORTS
MEDIA NETWORKS
INTERACTIVE MEDIA
CONSUMER PRODUCTS
5 BUSINESS SEGMENTS
THE WALT DISNEY STUDIO
Creates Films, Records
Labels and Theatrical
Performances
Corporate Headquarters:
Burbank, California, United
States
Films
First Full length animated
film: Snow White And The
Seven Dwarfs
Other Classics: Pinocchio,
Bambi, Cinderella, Peter
Pan,etc
PARKS AND RESORTS
Focuses on Disney’s 11 Theme Parks,
Cruise Lines and other Travel
Related Assets
CONSUMER PRODUCTS
Sells all Disney Branded Products
MOTIVATION
Quality Entertainment
Spend Time with
Family and Friends
GREATEST CHALLENGE
CONNECTING WITH CUSTOMERS
Uses Innovative
Ways
Podcasts TV Shows
Releases Ongoing
News and Interviews
USAGE OF SOCIAL MEDIA
Excites
customers
with timely
updates
Tries to
connect
emotionally
CONSUMERS WITH DISNEY
Consumers spend 13
billion hours
“immersed” with Disney
Brand each year
10 billion hours watching
programs on Disney
channel
What are the risks and benefits of
expanding the Disney Brand in new ways?
Risks:
Maintaining its legacy
Adjusting to changing markets
Keep up and maintain
consumers’ trust
Benefits:
Brand Image rises
Reach more consumers
Maintaining existing
consumers
Economic Turnover increases
SUMMARY
DISCLAIMER
Created by S Ashish Reddy, IIT Hyderabad, during a marketing
internship by Prof. Sameer Mathur, IIM Lucknow.

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