This document provides information about the Diploma in Customer Service Level 3 qualification. The qualification is aimed at those working in customer service roles who want to improve their skills and knowledge. It covers mandatory units on understanding customer service and rules impacting improvements. There are also optional units covering areas like developing customer relationships, improving service, handling problems, and building a customer service knowledge set. The qualification takes between 6-24 months to complete and involves workplace learning and assessment by an assessor.