Digitization of insurance-companies: Central document-management for customer satisfaction

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Digital communication, real-time self-services and digital archives for data protection are getting more and more important for customer satisfaction. The presentation shows how Generali uses Couchbase which guarantees smart and safe document management.

Economy & Finance

© Generali Deutschland Informatik Services GmbH
Generali Document Management 2025
A Vision with Customer Centricity, Digitalization, Blockchain and Couchbase
Generali Deutschland
Informatik Services
Department BE
Versicherungsbetriebssysteme
Couchbase Connect 2018
London, 12 June 2018
Roberto Schmidt

© Generali Deutschland Informatik Services GmbH
Generali Insurance with 57 million customers in 60 countries
Couchbase Connect 2018

© Generali Deutschland Informatik Services GmbH
Generali Insurance Trend Radar Technology 2018
Couchbase Connect 2018

© Generali Deutschland Informatik Services GmbH
Functional requirements of insurance 2025
Couchbase Connect 2018
Vision of digital insurance

© Generali Deutschland Informatik Services GmbH
Vision of Insurance 2025
Prediction :
"80% of customers communicate with their insurers exclusively over digital channels"
Functional requirements of insurance 2025
Couchbase Connect 2018

© Generali Deutschland Informatik Services GmbH
Vision of Insurance 2025
Prediction:
„60% of all customer requests are processed by real-time self-services”
Functional requirements of insurance 2025
Couchbase Connect 2018

© Generali Deutschland Informatik Services GmbH
Vision of Insurance 2025
Prediction:
„At least 40% less people will work in the insurance company”
Functional requirements of insurance 2025
Couchbase Connect 2018

© Generali Deutschland Informatik Services GmbH
Vision of Insurance 2025
Functional requirements of insurance 2025
Couchbase Connect 2018
Summary of the derived requirements for the Document Management from Vision 2025
40%
60%
80%
> 100
functional
requirements

© Generali Deutschland Informatik Services GmbH
Vision of Document Management 2025
Non-Functional requirements of insurance 2025
Couchbase Connect 2018
Vision of Document Management

© Generali Deutschland Informatik Services GmbH
Vision of Document Management 2025
Vision:
„Trustworthy Digital Archives give customers the same feeling as putting something in a safe”
Non-Functional requirements of insurance 2025
Couchbase Connect 2018

© Generali Deutschland Informatik Services GmbH
Vision of Document Management 2025
Vision: „Data privacy is the foundation of our customer's trust “
Non-Functional requirements of insurance 2025
Couchbase Connect 2018

© Generali Deutschland Informatik Services GmbH
Vision of Document Management 2025
Vision: „Cloud technology provides the technical basis for digitization”
Non-Functional requirements of insurance 2025
Couchbase Connect 2018

© Generali Deutschland Informatik Services GmbH
Summary
Summary of results
Couchbase Connect 2018
Cloud
Datenschutz
TR-ESOR
40%
60%
80%

© Generali Deutschland Informatik Services GmbH
Functional requirements of insurance 2025
Couchbase Connect 2018
Implementation with Couchbase

© Generali Deutschland Informatik Services GmbH
Couchbase will be the central hub for the document management
IImplementation
Couchbase Connect 2018
The Couchbase Enterprise Server supports the Generali Group in all six of our top areas
40%
60%
80%
Cloud
Privacy
Safe
&
Resilience by designFraud Analytics
Structured Writing Algorithm

© Generali Deutschland Informatik Services GmbH
Thank you for your attention
Kontakte:
Generali Deutschland Informatik Services GmbH
Department: Versicherungsbetrieb
E-Mail: roberto.schmidt@generali.com
Phone: +49 (0)40 2865 4681
Couchbase Connect 2018

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Digital, interactive art showing the struggle of a society in providing for its present population while also saving planetary resources for future generations. Spread across several frames, the art is actually the rendering of real and speculative data. The stereographic projections change shape in response to prompts and provocations. Visitors interact with the model through speculative statements about how to increase savings across communities, regions, ecosystems and environments. Their fabulations combined with random noise, i.e. factors beyond control, have a dramatic effect on the societal transition. Things get better. Things get worse. The aim is to give visitors a new grasp and feel of the ongoing struggles in democracies around the world. Stunning art in the small multiples format brings out the spatiotemporal nature of societal transitions, against backdrop issues such as energy, housing, waste, farmland and forest. In each frame we see hopeful and frightful interplays between spending and saving. Problems emerge when one of the two parts of the existential anaglyph rapidly shrinks like Arctic ice, as factors cross thresholds. Ecological wealth and intergenerational equity areFour at stake. Not enough spending could mean economic stress, social unrest and political conflict. Not enough saving and there will be climate breakdown and ‘bankruptcy’. So where does speculative design start and the gambling and betting end? Behind each fabular frame is a four ratio problem. Each ratio reflects the level of sacrifice and self-restraint a society is willing to accept, against promises of prosperity and freedom. Some values seem to stabilise a frame while others cause collapse. Get the ratios right and we can have it all. Get them wrong and things get more desperate.

STREETONOMICS: Exploring the Uncharted Territories of Informal Markets throug...

sameer shah

1：1制作加拿大麦吉尔大学毕业证硕士学历证书原版一模一样

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高仿英国伦敦艺术大学毕业证（ual毕业证书）文凭证书原版一模一样

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Optimizing Net Interest Margin (NIM) in the Financial Sector (With Examples).pdf

shruti1menon2

一比一原版美国新罕布什尔大学(unh)毕业证学历认证真实可查

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Seeman_Fiintouch_LLP_Newsletter_Jun_2024.pdf

Ashis Kumar Dey

一比一原版(RMIT毕业证)皇家墨尔本理工大学毕业证如何办理

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RMIT硕士学位证成绩单【微信95270640】《皇家墨尔本理工大学毕业证书》《QQ微信95270640》学位证书电子版：在线制作皇家墨尔本理工大学毕业证成绩单GPA修改（制作RMIT毕业证成绩单RMIT文凭证书样本）、皇家墨尔本理工大学毕业证书与成绩单样本图片、《RMIT学历证书学位证书》、皇家墨尔本理工大学毕业证案例毕业证书制作軟體、在线制作加拿大硕士学历证书真实可查. 【本科硕士】皇家墨尔本理工大学皇家墨尔本理工大学本科学位证成绩单（GPA修改）；学历认证（教育部认证）；大学Offer录取通知书留信认证使馆认证；雅思语言证书等高仿类证书。办理流程： 1客户提供办理皇家墨尔本理工大学皇家墨尔本理工大学本科学位证成绩单信息：姓名生日专业学位毕业时间等（如信息不确定可以咨询顾问：我们有专业老师帮你查询）； 2开始安排制作毕业证成绩单电子图； 3毕业证成绩单电子版做好以后发送给您确认； 4毕业证成绩单电子版您确认信息无误之后安排制作成品； 5成品做好拍照或者视频给您确认； 6快递给客户（国内顺丰国外DHLUPS等快读邮寄）真实网上可查的证明材料 1教育部学历学位认证留服官网真实存档可查永久存档。 2留学回国人员证明（使馆认证）使馆网站真实存档可查。我们对海外大学及学院的毕业证成绩单所使用的材料尺寸大小防伪结构（包括：皇家墨尔本理工大学皇家墨尔本理工大学本科学位证成绩单隐形水印阴影底纹钢印LOGO烫金烫银LOGO烫金烫银复合重叠。文字图案浮雕激光镭射紫外荧光温感复印防伪）都有原版本文凭对照。质量得到了广大海外客户群体的认可同时和海外学校留学中介做到与时俱进及时掌握各大院校的（毕业证成绩单资格证结业证录取通知书在读证明等相关材料）的版本更新信息能够在第一时间掌握最新的海外学历文凭的样版尺寸大小纸张材质防伪技术等等并在第一时间收集到原版实物以求达到客户的需求。本公司还可以按照客户原版印刷制作且能够达到客户理想的要求。有需要办理证件的客户请联系我们在线客服中心微信：95270640 或咨询在线父亲的家很狭小除了一张单人床和一张小方桌几乎没有多余的空间山娃一下子就联想起学校的男小便处山娃很想笑却怎么也笑不出来山娃很迷惑父亲的家除了一扇小铁门连窗户也没有墓穴一般阴森森有些骇人父亲的城也便成了山娃的城父亲的家也便成了山娃的家父亲让山娃呆在屋里做作业看电视最多只能在门口透透气不能跟陌生人搭腔更不能乱跑一怕迷路二怕拐子拐人山娃很惊惧去年村里的田鸡就因为跟父亲进城一不小心被人拐跑了至今不见踪影害不

Detailed power point presentation on compound interest and how it is calculated

KishanChaudhary23

在线办理(TAMU毕业证书)美国德州农工大学毕业证PDF成绩单一模一样

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学校原件一模一样【微信：741003700 】《(TAMU毕业证书)美国德州农工大学毕业证PDF成绩单》【微信：741003700 】学位证，留信认证（真实可查，永久存档）原件一模一样纸张工艺/offer、雅思、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。本公司拥有海外各大学样板无数，能完美还原。 1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问Q/微741003700 【主营项目】一.毕业证【q微741003700】成绩单、使馆认证、教育部认证、雅思托福成绩单、学生卡等！二.真实使馆公证(即留学回国人员证明,不成功不收费) 三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度) 如果您处于以下几种情况： ◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【q/微741003700】 ◇面对父母的压力，希望尽快拿到； ◇不清楚认证流程以及材料该如何准备； ◇回国时间很长，忘记办理； ◇回国马上就要找工作，办给用人单位看； ◇企事业单位必须要求办理的 ◇需要报考公务员、购买免税车、落转户口 ◇申请留学生创业基金留信网认证的作用: 1:该专业认证可证明留学生真实身份 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才

快速办理(RWTH毕业证书)德国亚琛工业大学毕业证录取通知书一模一样

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原件一模一样【微信：bwp0011】《(RWTH毕业证书)德国亚琛工业大学毕业证》【微信：bwp0011】学位证，留信认证（真实可查，永久存档）原件一模一样纸张工艺/offer、雅思、外壳等材料/诚信可靠,可直接看成品样本，帮您解决无法毕业带来的各种难题！外壳，原版制作，诚信可靠，可直接看成品样本。行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备。十五年致力于帮助留学生解决难题，包您满意。本公司拥有海外各大学样板无数，能完美还原。 1:1完美还原海外各大学毕业材料上的工艺：水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠。文字图案浮雕、激光镭射、紫外荧光、温感、复印防伪等防伪工艺。材料咨询办理、认证咨询办理请加学历顾问微bwp0011 【主营项目】一.毕业证【微bwp0011】成绩单、使馆认证、教育部认证、雅思托福成绩单、学生卡等！二.真实使馆公证(即留学回国人员证明,不成功不收费) 三.真实教育部学历学位认证（教育部存档！教育部留服网站永久可查）四.办理各国各大学文凭(一对一专业服务,可全程监控跟踪进度) 如果您处于以下几种情况： ◇在校期间，因各种原因未能顺利毕业……拿不到官方毕业证【微bwp0011】 ◇面对父母的压力，希望尽快拿到； ◇不清楚认证流程以及材料该如何准备； ◇回国时间很长，忘记办理； ◇回国马上就要找工作，办给用人单位看； ◇企事业单位必须要求办理的 ◇需要报考公务员、购买免税车、落转户口 ◇申请留学生创业基金留信网认证的作用: 1:该专业认证可证明留学生真实身份 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才

Independent Study - College of Wooster Research (2023-2024)

AntoniaOwensDetwiler

"Does Foreign Direct Investment Negatively Affect Preservation of Culture in the Global South? Case Studies in Thailand and Cambodia." Do elements of globalization, such as Foreign Direct Investment (FDI), negatively affect the ability of countries in the Global South to preserve their culture? This research aims to answer this question by employing a cross-sectional comparative case study analysis utilizing methods of difference. Thailand and Cambodia are compared as they are in the same region and have a similar culture. The metric of difference between Thailand and Cambodia is their ability to preserve their culture. This ability is operationalized by their respective attitudes towards FDI; Thailand imposes stringent regulations and limitations on FDI while Cambodia does not hesitate to accept most FDI and imposes fewer limitations. The evidence from this study suggests that FDI from globally influential countries with high gross domestic products (GDPs) (e.g. China, U.S.) challenges the ability of countries with lower GDPs (e.g. Cambodia) to protect their culture. Furthermore, the ability, or lack thereof, of the receiving countries to protect their culture is amplified by the existence and implementation of restrictive FDI policies imposed by their governments. My study abroad in Bali, Indonesia, inspired this research topic as I noticed how globalization is changing the culture of its people. I learned their language and way of life which helped me understand the beauty and importance of cultural preservation. I believe we could all benefit from learning new perspectives as they could help us ideate solutions to contemporary issues and empathize with others.

What's a worker’s market? Job quality and labour market tightness

Labour Market Information Council | Conseil de l’information sur le marché du travail

In a tight labour market, job-seekers gain bargaining power and leverage it into greater job quality—at least, that’s the conventional wisdom. Michael, LMIC Economist, presented findings that reveal a weakened relationship between labour market tightness and job quality indicators following the pandemic. Labour market tightness coincided with growth in real wages for only a portion of workers: those in low-wage jobs requiring little education. Several factors—including labour market composition, worker and employer behaviour, and labour market practices—have contributed to the absence of worker benefits. These will be investigated further in future work.

Enhancing Asset Quality: Strategies for Financial Institutions

shruti1menon2

Ensuring robust asset quality is not just a mere aspect but a critical cornerstone for the stability and success of financial institutions worldwide. It serves as the bedrock upon which profitability is built and investor confidence is sustained. Therefore, in this presentation, we delve into a comprehensive exploration of strategies that can aid financial institutions in achieving and maintaining superior asset quality.

University of North Carolina at Charlotte degree offer diploma Transcript

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Tdasx: In-Depth Analysis of Cryptocurrency Giveaway Scams and Security Strate...

bresciafarid233

Who Is Abhay Bhutada, MD of Poonawalla Fincorp

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Abhay Bhutada, the Managing Director of Poonawalla Fincorp Limited, is an accomplished leader with over 15 years of experience in commercial and retail lending. A Qualified Chartered Accountant, he has been pivotal in leveraging technology to enhance financial services. Starting his career at Bank of India, he later founded TAB Capital Limited and co-founded Poonawalla Finance Private Limited, emphasizing digital lending. Under his leadership, Poonawalla Fincorp achieved a 'AAA' credit rating, integrating acquisitions and emphasizing corporate governance. Actively involved in industry forums and CSR initiatives, Abhay has been recognized with awards like "Young Entrepreneur of India 2017" and "40 under 40 Most Influential Leader for 2020-21." Personally, he values mindfulness, enjoys gardening, yoga, and sees every day as an opportunity for growth and improvement.

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Who Is Abhay Bhutada, MD of Poonawalla Fincorp

Digitization of insurance-companies: Central document-management for customer satisfaction

1. © Generali Deutschland Informatik Services GmbH Generali Document Management 2025 A Vision with Customer Centricity, Digitalization, Blockchain and Couchbase Generali Deutschland Informatik Services Department BE Versicherungsbetriebssysteme Couchbase Connect 2018 London, 12 June 2018 Roberto Schmidt

2. © Generali Deutschland Informatik Services GmbH Generali Insurance with 57 million customers in 60 countries Couchbase Connect 2018

4. © Generali Deutschland Informatik Services GmbH Functional requirements of insurance 2025 Couchbase Connect 2018 Vision of digital insurance

5. © Generali Deutschland Informatik Services GmbH Vision of Insurance 2025 Prediction : "80% of customers communicate with their insurers exclusively over digital channels" Functional requirements of insurance 2025 Couchbase Connect 2018

6. © Generali Deutschland Informatik Services GmbH Vision of Insurance 2025 Prediction: „60% of all customer requests are processed by real-time self-services” Functional requirements of insurance 2025 Couchbase Connect 2018

7. © Generali Deutschland Informatik Services GmbH Vision of Insurance 2025 Prediction: „At least 40% less people will work in the insurance company” Functional requirements of insurance 2025 Couchbase Connect 2018

8. © Generali Deutschland Informatik Services GmbH Vision of Insurance 2025 Functional requirements of insurance 2025 Couchbase Connect 2018 Summary of the derived requirements for the Document Management from Vision 2025 40% 60% 80% > 100 functional requirements

9. © Generali Deutschland Informatik Services GmbH Vision of Document Management 2025 Non-Functional requirements of insurance 2025 Couchbase Connect 2018 Vision of Document Management

10. © Generali Deutschland Informatik Services GmbH Vision of Document Management 2025 Vision: „Trustworthy Digital Archives give customers the same feeling as putting something in a safe” Non-Functional requirements of insurance 2025 Couchbase Connect 2018

11. © Generali Deutschland Informatik Services GmbH Vision of Document Management 2025 Vision: „Data privacy is the foundation of our customer's trust “ Non-Functional requirements of insurance 2025 Couchbase Connect 2018

12. © Generali Deutschland Informatik Services GmbH Vision of Document Management 2025 Vision: „Cloud technology provides the technical basis for digitization” Non-Functional requirements of insurance 2025 Couchbase Connect 2018

13. © Generali Deutschland Informatik Services GmbH Vision of Document Management 2025 Non-Functional requirements of insurance 2025 Couchbase Connect 2018 Summary of the derived requirements for the Document Management from Vision 2025 Cloud Privacy Safe >100 non-functional requirements

14. © Generali Deutschland Informatik Services GmbH Summary Summary of results Couchbase Connect 2018 Cloud Datenschutz TR-ESOR 40% 60% 80%

15. © Generali Deutschland Informatik Services GmbH Functional requirements of insurance 2025 Couchbase Connect 2018 Implementation with Couchbase

16. © Generali Deutschland Informatik Services GmbH Couchbase will be the central hub for the document management IImplementation Couchbase Connect 2018 The Couchbase Enterprise Server supports the Generali Group in all six of our top areas 40% 60% 80% Cloud Privacy Safe & Resilience by designFraud Analytics Structured Writing Algorithm

17. © Generali Deutschland Informatik Services GmbH Thank you for your attention Kontakte: Generali Deutschland Informatik Services GmbH Department: Versicherungsbetrieb E-Mail: roberto.schmidt@generali.com Phone: +49 (0)40 2865 4681 Couchbase Connect 2018

Digitization of insurance-companies: Central document-management for customer satisfaction

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