Digital Transformation and ERP - Digital transformation today means that firms are tasked not only with becoming more efficient, but also enhancing the overall consumer experience. Doing so is a question of survival.

1. DIGITAL
TRANSFORMATION
And ERP
"Digital Transformation: A staged agenda of
business enhancements to People, Process and
Tools. Tools used for integrated digital
transformation to amplify the potential
business contribution of digital technology and
media".
Co-Founder and Director

2. Digital transformation today means that firms are tasked not only with becoming more efficient, but
also enhancing the overall consumer experience. Doing so is a question of survival.
By 2022 global spending on technologies and services that enable digital transformation of business
is expected to reach US$1.97trn, according to market research firm, International Data Corporation
annual growth rate of 16.7% from 2017 to 2022.
The drumbeat of digital transformation continues to grow louder across industries. As greater
digitally proficient, the scope of digital transformation for firms both big and small is widening, and
“This isn’t simply about modernisation, it’s about envisioning new business approaches and
director for IDC’s Customer Insights & Analysis group. “The companies that choose not to digitally
not even be in business.”

3. In simple terms the use of any digital technology to provide the better products, service and experiences.
What is Digital Transformation?
Digital Transformation is a topic that’s deeper than we think and broader than we know. It is one of the most prominent strategies that is growing and transforming the
conventional landscape of technology. This market is expected to reach $3294 billion by 2025. Well, that statement is an eye-popper!
• CIO.com describes digital transformation as the “application of digital capabilities to processes, products, and assets to improve efficiency, enhance customer value,
manage risk, and uncover new monetization opportunities.”
• Digital Transformation is not the same thing as Enterprise Resource Planning. ERP is essentially the platform on which the digital transformation initiative is launched.
• Digital transformation is reimagining the human experience. It is remaking how people live, work, play, and connect. Everything is being rethought, simplified, and improved
— even things people have taken for granted throughout their lives.
What is digital transformation India?
• Digital transformation is the process of using digital technologies to create new — or modify existing — business processes, culture, and customer experiences to meet
changing business and market requirements. This reimagining of business in the digital age is digital transformation
Consider the retail industry. Years ago, consumers would travel to a physical store, shop for clothes, try them on, and purchase them. These days, retail — like many industries
— offers many channels to their customers. We have the ability buy clothes online, try on clothes in a store and later purchase them online, reserve clothes online and pick
them up in-person — and that’s just one element of the experience. Buyers can even get personalized recommendations before they ever set foot in a store and pay via their
mobile device. Needless to say, this digitally-transformed business model also transforms the customer experience.

4. • Which industry is leading in digital transformation?
• Semiconductors, electronics, pharmaceuticals, energy and chemicals, and logistics are the five sectors leading the digital
transformation of the manufacturing industry, a report by World Economic Forum showed.
• 8 Pillars of the Digital Transformation

5. What are the 4 main areas of digital transformation?
Image result for digital transformation indian companies
There are four main areas of digital transformation, each presenting its own challenges and opportunities.
Process Transformation. When it comes to business process transformation, there is no one size fits all approach. ...
Business Model Transformation. ...
Domain Transformation. ...
Cultural Transformation.

7. The 4 Key Areas in Digital Transformation, According to Microsoft
According to Microsoft CEO Satya Nadella, CEOs should focus on these areas
in digital transformation:
Empowering employees. As change managers know, employee motivation
and skills are critical for organizational transformations – including digital
transformations – to succeed.
Engaging customers. Customer engagement matters just as much as
employee engagement, which means businesses must meet the evolving
expectations of today’s customers.
Optimize operations. IT infrastructure modernization one of the best ways
that digital transformation can help improve organizational effectiveness and
efficiency.
Services and products. Innovation is one of the best ways to fuel success in
the modern age, helping organizations improve their market position, capture
more revenue, and stay relevant.
With the right strategy, approach, and execution, an organization can change
the way it operates and delivers value to customers and stakeholders.

8. • Four Key Areas for Digital Transformation in
Procurement
• According to Nic Walden, director of advisory
services at The Hackett Group, businesses in the
procurement industry should focus on:
• The stakeholder experience. Top performers
personalize the stakeholder experience across
multiple channels, look for value above and beyond
savings, and segment the stakeholder community.
• Build a procurement-as-a-service portfolio. In
particular, organizations should place resources
globally and provide purchase-to-pay and sourcing
offerings, while also rebranding to reflect these
added functions.
• Analytics, data, and insight. With the right data
and analytics, procurement can become more than
just an “isolated, siloed” organization – it can
become an advisor that offers insights and market
intelligence.
• Accelerate transformation with
technology. Modern and emerging technology, such
as RPA and cognitive computing, can improve
profitability and efficiency.
• In the digital age, procurement stands to gain a
great deal from digital transformation – and, given
the rapid pace of change in today’s business process
transformation, the sooner that they begin their
journey, the better.

9. Digital Transformation
Strategy
• A digital transformation strategy is a set
of actions that lead to the desired
outcome, which can be defined as
improving customer experience and
business performance. The digital
transformation process consists of three
phases: digital vision, strategy, and
execution.

10. The first phase
involves defining
your overall vision
for your company.
You want to ensure
that you clearly
define what success
looks like for your
organization. In
other words, you
need to figure out
what type of
company you want
to be. Will it be a
tech-focused
company, a
healthcare provider,
a financial
institution, etc.?
Once you decide on the
type of company you
want, you need to
identify your core
values. These values
represent the
foundation of your
company and will guide
everything that
happens throughout
the rest of the process.
For example, if your
company’s core value is
“customer
satisfaction,” then you
must ensure that every
employee understands
this value and lives it
every day.
Next, you need to
develop a detailed
digital strategy that
defines exactly what
steps you need to take
to your final
destination. This
includes identifying the
specific tactics you plan
to implement, such as
creating a mobile app
or launching a social
media campaign.
Finally, you need to
execute your strategy.
This means you need
to implement the plans
and monitor whether
they work. You may
find some strategies
aren’t working as well
as expected, so you
must adjust
accordingly.

11. • Digital Transformation Examples
• Digital transformation examples include companies such as Amazon, Google, Apple, Facebook, Netflix, Zappos, Walmart, Target, and
many others. Each of these companies has its own unique story, but they all share one common trait – they have been able to transform
themselves over time.
• Amazon was founded in 1994 and was primarily known for selling books online. However, by 2000, it had become the world’s largest
retailer. Today, Amazon sells almost anything imaginable, including clothing, electronics, toys, furniture, food, etc.
• Google started off as a search engine in 1998. By 2004, it became the world’s leading web portal. Today, Google dominates the search
market and provides a wide range of other services, including email, maps, music, video, cloud storage, and more.
• Apple began as a computer manufacturer in 1976. It wasn’t until 1997 that Steve Jobs returned to the company and transformed it into
a consumer electronics powerhouse. Today, Apple is best known for its iPhone, iPad, Mac computers, and iPod devices.
• Facebook was created as a way for students at Harvard University to keep in touch with each other. Since then, it has grown into a global
phenomenon with 1.6 billion users worldwide.
• Netflix was founded in 1997 as a DVD rental service. Today, it is the world’s most popular streaming platform.
• learned how to adapt and grow.

12. • Zappos was founded in 1999 as a shoe store.
Today, it is one of the world’s biggest eCommerce
sites.
• Walmart was founded in 1962 as a small discount
grocery chain. Today, it operates as an international
retail giant with stores across the globe.
• Target was founded in 1902 as a mail order
catalog business. Today, it is a major department
store chain.
• These companies were once just ordinary
businesses. They didn’t know how to use technology
to their advantage. But through years of trial and
error, they
Royal Sundaram Alliance Insurance
Company
With these initiatives, we have accrued several
business benefits. Time to on-board new partners
has reduced by 50%, while average time to roll
out a target product has reduced from a couple of
months to less than a week.Further, employee
productivity has increased by more than 20%.
Bajaj Allianz Life Insurance
Passport Seva, Government of India - moving towards
eGovernance or in other words we are aggressively adopting
digital in the government departments

13. • Haldiram’s Foods International - Our initiatives have helped us build our brand presence among the younger
generation. Our online sales are now 10% of a physical store, with a fraction of the cost. We are now looking
forward to launching apps for Android and iOS in the coming months. With
these initiatives, we are targeting 1,000 orders per day from the online store and apps
this festive season.
• —Neeraj Agrawal,Director,Haldiram’s Foods International
• Yash Raj Films - With the help of our digital ecosystem, we’re opening up newer avenues, geographies by the
day.
• —Anand Gurnani,Vice President–Digital,Yash Raj Films

14. • Digitalization
• Digitalization is a key driver for the future of our economy. It will create new jobs, improve productivity
and boost growth. But it also brings challenges: digital skills shortages, data protection issues, cybersecurity
risks, and the need to ensure that public services are accessible and affordable.
• The European Commission has launched its Digital Single Market Strategy (DSMS) in order to address
these challenges. The strategy aims to make Europe more competitive by creating a single market where
consumers can shop, work, study, or live anywhere in the EU.
• The DSMS is based on three pillars:
• A digital infrastructure that enables people and organizations to access information and communicate
freely.
• An open regulatory environment that allows firms to compete globally while protecting citizens from
unfair practices.
• A modern industrial base that creates high-quality jobs and promotes innovation.
• In this context, the European Union is investing €1 trillion between now and 2023 to build a digitalized
society. This includes investments in research and development, networks and infrastructures, education
and training, and support for SMEs.

15. • Digital
Transformation In
Banking
• Digital transformation
in banking and the rise
of digital finance have
led to a rapid increase
in the use of mobile
devices for financial
transactions. In fact,
according to recent
estimates by the
World Economic Forum
(WEF), there are
currently more than 2
billion active accounts
held on mobile phones.
This number is expected
to reach 3.5 billion by
2020.

16. • Artificial Intelligence
• Artificial Intelligence (AI) is another emerging technology
that is revolutionizing the world of finance. AI systems can learn
and adapt to changes over time. They are becoming
increasingly sophisticated and capable of performing tasks
previously considered impossible.
• For instance, they can analyze large amounts of data and
make predictions based on these insights. As a result, they can
improve decision-making and offer better customer service.
• They can also automate processes and streamline
operations. However, their adoption is limited because of
concerns around security and privacy.

17. Mobile Payments
PayTM
is the most popular Indian e-commerce website and mobile wallet to make instant mobile recharge, bill payment, data
card, recharge and utility bill payment. The application launched Paytm Wallet app and also started India’s first
payments bank to enable a cashless economy, PayTM mall for online shopping, grocery shopping etc.
Google Pay
Google Pay earlier known as Tez is a popular digital wallet platform on mobile devices that allows online payments for
bills, shopping and direct money transfer to your bank account.
PhonePe
PhonePe company is headquartered in Bangalore, the company was acquired by Flipkart and provides an online
payment system for bills and electronic funds transfer.
BHIM
Bharat Interface for Money is the most popular mobile payment App based on the Unified Payments Interface and
supports all Indian banks on all mobile devices.
BHIM e-wallet, was launched by Prime Minister Narendra Modi for Android users. The BHIM App is the finest example
of Make in India based on the Unified Payment Interface and has crossed 10 million downloads on Google’s
PlayStore.

18. Amazon Pay - Amazon Pay owned by Amazon and the online payments service allow consumer to purchase goods
and services against commerce website and pay electricity, mobile and gas bills.
JioMoney
JioMoney digital wallet and Jio Payments Bank owned by Reliance Industries, used for bill payment, recharge and
money transfer. JioMoney is a smart app from Reliance Industries, offering best in class digital payment service with
faster checkout, discounts, deals, coupons and cashback.
Airtel Money
Airtel Money is another mobile wallet in India, used to transfer money, pay bills on the mobile phones. The company
is a subsidiary of Bharti Airtel and also launched Airtel Payments Bank.
OxiGen
OxiGen FinTech company is one of the major payment solutions providers in India and allows customers to make
recharges,bill payment and transfer money through bank and Oxigen Wallet.
MobiKwik
MobiKwik is truly a mobile wallet and online payment system that provides users the add money using debit or credit
card to make mobile bills and DTH recharge.

19. Dhani Pay
Dhani wallet is a unique digital payments platform that is used by over 2.5 Crore users for making online bill payments.
Dhani Pay offers you an exciting and exclusive discounts on merchants online/offline.
Ola Money
Ola Money wallet is here with all new user experience, powered by Zipcash is another gateway to travel cashless,
easiest, fastest and safest way to payments.
FreeCharge
FreeCharge is an e-commerce website and a Mobile Wallet to recharge your mobile,electricity bill payments,DTH data
card recharges.

20. • Digital Business Transformation
• Digital business transformation is a process of digital innovation that transforms an organization into a digitally-enabled enterprise. It includes using new
technologies, processes, and people to achieve a competitive advantage in the digital economy. Digital technology has become ubiquitous in our daily lives.
• The Internet of Things (IoT) is one example of how digital technology is changing our world. IoT refers to the interconnection of physical devices, vehicles,
buildings, appliances, machines, animals, and other items embedded with electronics, software, sensors, actuators, and network connectivity that enable these
objects to collect data and transfer information over networks.
• Digital transformation is about creating value through the application of digital technology. Digital transformation requires a shift in mindset, culture, leadership
processes, and capabilities.
• Digital transformation is not just about adopting new technologies but transforming how we work, interact, learn, live, and play.
• It is important to note that digital transformation is not a single event. Instead, it is a continuous journey that will require many iterations and adjustments along
the way.

21. Digital Transformation Technologies
• Digital transformation technologies are tools that can be used to support digital
transformation initiatives. They include cloud computing, big data analytics, social
media, mobile apps, artificial intelligence, virtual reality, augmented reality,
blockchain, the internet of things, machine learning, robotics, and others.
• Cloud Computing
• Cloud computing is the delivery of computing resources via the internet. Cloud
computing allows users to access applications, content, and storage online. The user
does not own the server or hardware but instead rents them from the provider.
• Big Data Analytics
• Big data analytics analyzes large volumes of data using advanced analytical
techniques.
• Social Media
• Social media is a form of electronic communication where individuals share ideas,
news, opinions, messages, etc., by posting text, images, videos, links, and other
multimedia content on websites and blogs.
• Mobile Apps
• Mobile apps are programs designed for smartphones and tablets. These apps
allow users to perform specific tasks such as making phone calls, sending emails,
taking pictures, playing games, listening to music, watching movies, browsing the
web, reading books, etc.

22. Artificial Intelligence
Artificial intelligence (AI) is the science of building systems that think like humans. AI uses algorithms, statistical models, and human knowledge
to mimic human decision-making.
Virtual Reality
Virtual reality (VR) is a computer simulation of real environments. VR headsets display 3D graphics that create the illusion of being present in
another place.
Augmented Reality
Augmented reality (AR) overlays digital information in the real world. AR devices project digital information onto the environment around you.
Internet of Things (IoT)
The Internet of Things is a term used to describe the idea that everyday objects have unique identifiers. Every object has at least one sensor
that collects and transmits data over a network.
Robotics
Robotic process automation is the use of robots to automate tasks traditionally performed by people. Robots can do repetitive jobs more
efficiently than humans.
Machine Learning
Machine learning is a field of computer science that allows computers to learn without being explicitly programmed.

23. Digital Transformation Outcomes
Digital transformation outcomes are the results of implementing digital technology. Five key factors shape digital transformation outcomes:
1. The type of business model
The type of business model determines how much control the organization has over its operations. For example, a service-based company may
have less control over its operations than a manufacturing firm.
2. The Organizational Structure
The organizational structure defines how work gets done within the organization. A flat organization may be better suited to a startup than a
hierarchical organization.
3. The culture
Culture refers to the way employees interact with each other and their customers. Culture affects how well employees collaborate and
communicate.
4. Technology
Technology refers to the tools and processes used to run the business. Technology influences everything from customer experience to employee
productivity.
5. The Leadership Style
Leadership style refers to the behaviors exhibited by leaders. Leadership styles vary based on the needs of the organization. supply chain
management auto insurance business model.

24. • Important Take-out
• Digital transformation is the process of
adopting new technologies to improve the
efficiency and effectiveness of existing processes.
• Digital transformation is about creating value
through the application of digital technologies.
• Digital transformation requires a change in
mindset, culture, and leadership.
• The five strategic areas of domain
transformation are customers, competition, data,
innovation, and value.
• Finetuning business models is key to staying
ahead of the game.
• In the digital age, procurement stands to gain
a great deal from digital transformation – and,
given the rapid pace of change in today’s
business process transformation, the sooner that
they begin their journey, the better.

25. Systems of Engagement meets Systems of Records (adopted from Corcoran 2013, 12; Matzke 2012; Lemke and Brenner 2015, 183)

26. Role of ERP in
Digital
Transformation
ERP practices can be referred to as “Systems of Records”
(SoR) that covered the way for the automation of processes
and outsourcing and led to operating efficiency and massive
cost savings.
• Systems of Engagement (SoE)
• In the digital era, collaboration between employees,
divisions, suppliers and other internal and external parties
is regarded as a key success factor to achieve the next wave
of productivity improvements. By utilizing SoE, employees
will be enabled to deliver the required conversion in view
of the new ways of collaboration. With their strong focus
on social communications, the younger generation
supports the sharing of ideas and is used to working with
and through social media. Consequently, future employees
will have the potential to uplift collaboration to a higher
level.

27. SMEs & MSMEs
Small and Medium Enterprises play a vital role in the
growth of the Indian economy by contributing 45% of
the industrial output, 40% of exports, 42 million in
employment, and create one million jobs every year.
SMEs complement large industries as ancillary units and
contribute enormously to the socio-economic
development of the country. SME manufacture more
than 8,000 products ranging from traditional to high
tech items. SMEs have always been the backbone of an
economy in the general and secondary sectors in
particular. For a capital scarce developing country like
India.

28. SMEs & MSMEs
Classification Micro Small Medium
Manufacturing
Enterprises and
Enterprises
rendering Services
Investment in Plant
and Machinery or
Equipment:
Not more than Rs.1
crore and Annual
Turnover ; not more
than Rs. 5 crore
Investment in Plant
and Machinery or
Equipment:
Not more than Rs.10
crore and Annual
Turnover ; not more
than Rs. 50 crore
Investment in Plant
and Machinery or
Equipment:
Not more than Rs.50
crore and Annual
Turnover ; not more
than Rs. 250 crore

29. TECHNOLOGY PLATFORM TO
EMPOWER SMEs & MSMEs
• Inventory Management: MSMEs
are overly reliant on single
geography or a single supplier for
key products. They do not have
enough visibility across the extended
supply network to foresee their
risks. Many lack integrated systems
to understand their inventory status,
to project stock-outs of direct
materials and optimize production,
or to project stock-outs of finished
goods to optimize customer
allocation, further lacking flexible
logistics networks to ensure the flow
of goods in a profitable manner.
Items with low shelf life will face
problems, both in the case of raw
material and finished products.

30. Technology Platform to
empower SMEs & MSMEs • An ERP enables us to
advance better visibility
through business with an
innovative, integrated
computerization platform,
It empowers with simplified
processes to better align
business priorities and
operations. It even enables us
to concentrates on business
expansion with more ease.

31. BHARAT ERP –POWERING MSMEs FOR THE NEW INDIA
A 'Grow with SAP' initiative with Ministry of
Micro, Small and Medium Enterprises,
Government of India Grow with SAP, a product
of the holistic collaboration between SAP and
the Ministry of MSME, now presents Bharat
ERP. This initiative is aimed at better equipping
the MSME sector for the competitive digital
age, by increasing their adoption of next-gen
technology. SAP India already Signed MoU
with Ministry of MSMEs to Launch Bharat ERP
Which is helping to have trained resources
available across the country.

32. ERP – Software as a Service (SaaS)
Infrastructure as a Service (IaaS)
Platform as a Service (PaaS)
Software as a Service (SaaS)

33. SaaS MODELs
Cloud
Local
Hybrid

34. ERP – software as a service (SaaS)

37. “At Transfinite, We help our clients build secure
future-ready, agile and adaptable enterprise
systems that have tangible long term economic
benefits at an extremely attractive price.”

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Circle, Above Corporation Bank, G.D. Ambekar Marg, Wadala (W)
Mumbai – 400031.
For More Details :
satish@transfinite.one
Visit:
www.Transfinite.one
Thank You
Disclaimer: All Images are for illustrative purposes only.