Studies show that digital transformation is essential for the future success of organizations, as CEOs recognize its importance in today's context of constant technological changes. Digital transformation involves integrating digital technologies into all areas of a business, fundamentally changing how work is done and value is delivered to customers. It also drives cultural changes within organizations. The COVID-19 pandemic demonstrated that organizations with existing digital infrastructure were better able to adapt their operations. Forecasters believe that the advances made in digital transformation during the pandemic will remain, and information and communication technologies will be more embedded in the new normal.