Business is changing: digital technology has permeated every facet of the enterprise, completely transforming the way we work. Digital has disintermediated markets, disrupted organisational structures, created new risks and new revenue streams, while fundamentally altering the way businesses engage with their customer.
There is no coincidence that the most influential companies of our age share a common ability to harness technology effectively. In these exciting and turbulent times, success is increasingly defined by the ability to respond to the fast changing digital landscape, it has become a key distinguisher between growth and obscurity.
DT 2019 contextualised key digital trends and explored the underlying process of organisational change. The conference was geared towards senior technologists and digital leaders, providing an insightful peer-led environment and a crucial forum for knowledge exchange, discussion and high-level networking.
This is the largest annual Digital Transformation conference held in Scotland - with over 300 attendees in 2018. The event is supported by ScotlandIS and is free for qualifying delegates to attend.
The Six Stages of Digital Transformation by Brian SolisBrian Solis
For companies faced with the prospect of “Digital Darwinism,” the hardest part is evaluating what need to be changed first. In Brian Solis' deepest dive into Digital Transformation yet, he created a maturity model that helps companies assess exactly where they are, and where they need to be on the road to digital transformation.
After several years of interviewing those helping to drive digital transformation, we have identified a series of patterns, components, and processes that form a strong foundation for change. We have organized these elements into six distinct stages:
Business as Usual
Present and Active
Formalized
Strategic
Converged
Innovative and Adaptive
Work with Brian to develop research, thought leadership or strategy to survive and thrive in an era of digital Darwinism. brian@briansolis.com - www.briansolis.com | Hire Brian to keynote your next event! www.briansolis.com/speaking
Why, When and How Do I Start a Digital Transformation?Acquia
Presented at Acquia Engage APAC by Brittany Fox, Marketing Campaign Strategist, Deloitte.
Every organisation undergoing a marketing transformation has a starting point, with the difference only being the product of internal capability and maturity. At Deloitte, we take our clients from their starting point to being ready for whatever the next innovation is. This is the only real mechanism enterprises can implement for the future.
This Altimeter Group webinar explores the findings of our latest research report on digital transformation. Attendees will learn what digital transformation is, how companies are embracing change, the challenges and opportunities that emerge throughout the process, and how to refocus and reorganize teams to modernize, optimize, and integrate digital touchpoints.
Watch the webinar: https://www.slideshare.net/Altimeter/webinar-digital-transformation-with-brian-solis
Download the related report: altimetergroup.com/digitaltransformation/
Thoughts on best practices to guide digital transformation. Covers 5 areas:- leadership, organisation and culture, the customer experience, the digital platform and execution.
Digital Transformation is used very frequently in all types of business discussions as an umbrella term to cover a diverse range of technology / business initiatives. This slide deck tries to capture the essence of Digital Transformation which is really about strategic transformations at business level, and not just technology. Key insights about transformation across 5 domains (Customers, Competition, Data, Innovation, Value) are built up step by step, and will help in connecting the dots across diverse topics.
Digital Business Transformation | Strategy + Executionfeature[23]
Speed of innovation and certainty of your digital technology strategy is your new IP.
Market leading brands know they are competing in the 3rd Industrial Revolution – The Software Economy – and they will live or die by their digital adoption. Companies mature in digital business transformation are outperforming, making more money, and are more profitable than their peers.
These Digital Leaders are proactively transforming their business models and leading their segments through the frenetic pace of social, mobile, analytics, cloud, and the Internet of Everything. Unfortunately, digital is still shrouded in confusion, viewed as a cost center, and punished with inadequate funding.
How do you transform modern businesses at scale by creating technology-based capabilities, products, services, and business outcomes that delivers your authentic brand promise?
The Six Stages of Digital Transformation by Brian SolisBrian Solis
For companies faced with the prospect of “Digital Darwinism,” the hardest part is evaluating what need to be changed first. In Brian Solis' deepest dive into Digital Transformation yet, he created a maturity model that helps companies assess exactly where they are, and where they need to be on the road to digital transformation.
After several years of interviewing those helping to drive digital transformation, we have identified a series of patterns, components, and processes that form a strong foundation for change. We have organized these elements into six distinct stages:
Business as Usual
Present and Active
Formalized
Strategic
Converged
Innovative and Adaptive
Work with Brian to develop research, thought leadership or strategy to survive and thrive in an era of digital Darwinism. brian@briansolis.com - www.briansolis.com | Hire Brian to keynote your next event! www.briansolis.com/speaking
Why, When and How Do I Start a Digital Transformation?Acquia
Presented at Acquia Engage APAC by Brittany Fox, Marketing Campaign Strategist, Deloitte.
Every organisation undergoing a marketing transformation has a starting point, with the difference only being the product of internal capability and maturity. At Deloitte, we take our clients from their starting point to being ready for whatever the next innovation is. This is the only real mechanism enterprises can implement for the future.
This Altimeter Group webinar explores the findings of our latest research report on digital transformation. Attendees will learn what digital transformation is, how companies are embracing change, the challenges and opportunities that emerge throughout the process, and how to refocus and reorganize teams to modernize, optimize, and integrate digital touchpoints.
Watch the webinar: https://www.slideshare.net/Altimeter/webinar-digital-transformation-with-brian-solis
Download the related report: altimetergroup.com/digitaltransformation/
Thoughts on best practices to guide digital transformation. Covers 5 areas:- leadership, organisation and culture, the customer experience, the digital platform and execution.
Digital Transformation is used very frequently in all types of business discussions as an umbrella term to cover a diverse range of technology / business initiatives. This slide deck tries to capture the essence of Digital Transformation which is really about strategic transformations at business level, and not just technology. Key insights about transformation across 5 domains (Customers, Competition, Data, Innovation, Value) are built up step by step, and will help in connecting the dots across diverse topics.
Digital Business Transformation | Strategy + Executionfeature[23]
Speed of innovation and certainty of your digital technology strategy is your new IP.
Market leading brands know they are competing in the 3rd Industrial Revolution – The Software Economy – and they will live or die by their digital adoption. Companies mature in digital business transformation are outperforming, making more money, and are more profitable than their peers.
These Digital Leaders are proactively transforming their business models and leading their segments through the frenetic pace of social, mobile, analytics, cloud, and the Internet of Everything. Unfortunately, digital is still shrouded in confusion, viewed as a cost center, and punished with inadequate funding.
How do you transform modern businesses at scale by creating technology-based capabilities, products, services, and business outcomes that delivers your authentic brand promise?
7 Ways to Lead Digital Transformation Without Being an IT SpecialistVistage UK
SMEs should be embracing the digital transformation to grow their businesses. This slideshare shows how non-IT business leaders can use strategic thinking and leadership excellence to drive innovation and change.
Digital technologies allow organizations to reinvent themselves – transforming the core of the business and finding and exploiting new sources of value. However, many organizations are struggling to reinvent themselves because they run up against a significant barrier – culture. Our research shows that culture is the number 1 barrier to digital transformation.
This edition of the Digital Transformation Review focuses on this critical, but neglected, topic:
How are large and traditional organizations tackling the thorny issue of digital culture?
What do digital-native firms do differently when it comes to digital culture?
What advice do leading academics have for organizations attempting to get digital culture change right?
We share the insights of key leaders and experts on this topic, representing the views of traditional companies, academia, and the Silicon Valley. We also outline Capgeminis’ point of view on how organizations can close the growing employee-leadership gap in digital culture, drawing on an extensive global survey.
A talk on how to use customer insights to guide your digital transformation programmes, presented by @chudders at eCommerceSW at the Paintworks in Bristol on 19th October, 2017.
The Four Essential Pillars of Digital TransformationIan Thomas
Based on years of practical experience this whitepaper distils four key pillars we have observed time and again in successful digital initiatives, providing a structured foundation for an orderly, end-to-end digital transformation of the enterprise.
The Digital Maturity Matrix -A Methodology for Digital TransformationJoakim Jansson
Based on the brand new book LEADING DIGITAL TRANSFORMATION. Available on Amazon.
This methodology is made to help boards, CEOs and management teams take command in its digital transformation. To gain control without controlling.
Digital disruption is changing industries one by one and business need to transform to stay competitive. But with so many digital opportunities, limited resources and let's face it, often limited understanding how should the digital transformation be carried out?
That´s what the Digital Maturity Matrix is all about. What we have come up with is a step by step method on how to transform a company into a winner in a digital world. It is about doing the right things at the right time and to know when it is time to answer Why? Where? How? What? and When?
The methodology is developed in co-creation with some 40 people including both researchers, CEO's and specialists. It is used in businesses today with great success.
It aims at providing:
-An understanding of the width and depth of digital transformation
-Control - without controlling
-Clear recommendations
-Buy-in at all levels
-Increased ROI
Hope you like it! Please contact us if you'd like to know more.
The State of Digital Transformation 2018 - 2019 by Brian SolisBrian Solis
"Digital is an enterprise-wide strategic priority — but there's work to be done," according to Brian Solis and Altimeter, a Prophet company.
Now in its fifth year, our annual “State of Digital Transformation” research continues to document the constantly evolving enterprise. As disruptive technologies and their impact on organizations and markets continue to progress, our research aims to capture the shifts and trends that are shaping modern digital transformation.
In 2019, strategic digital transformation is only becoming more pervasive moving beyond IT to impact competitiveness throughout the organization. Budgets are soaring. The list of disruptive technologies on the radar of stakeholders is expanding. Ownership is moving to the C-Suite and managed by cross-functional, collaborative groups. Customer experience (CX) continues to lead digital transformation investments, but as we observed in 2017, employee experience and organizational culture are also rising in importance to empower and accelerate change, growth, and innovation.
Digital Transformation as an Enterprise-Wide Movement
This year, it’s clear that digital transformation is maturing into an enterprise-wide movement. Digital transformation is modernizing how companies work and compete and helping them effectively adapt and grow in an evolving digital economy.
What’s also evident is that there is still much work to do as companies are, by and large, prioritizing technology over grasping the disruptive trends that are influencing markets and, more specifically, customer and employee behaviors and expectations.
Learn more here: https://insights.prophet.com/the-state-of-digital-transformation-2018-2019
Digital technology is everywhere. As a consequence, companies need fully embrace the digital transformation. To succeed, it is no longer sufficient to optimize front offices and increase customer experience by using digital. Instead, companies need a solid enterprise-wide transformation to reap the full potential of digital. We team up with clients to explore and define a digital strategy and road map to this end, thereby also creating a kick starter for change.
What is Digital transformation?
Far too often digital transformation is confused with Digitalization or with Digitization with a key focus on technologies or platform. But Digital transformation is not about technologies: it's about transforming the whole prganisation through a system thinking approach and it's about rethinking operational models, business models, processes, and policies, taking people, both employees and customers at the core of the process.
Because the goal of any digital transformation is to increase value creation for the business through digitally enhanced processes that increase internal efficiency and overall customer and employee satisfaction.
Digital transformation is en emergent need in today's post-industrial society: we moved fast from an industrial to a post-industrial era, however operational models and management practices haven't evolved fast enough.
For this reason, many organisations prefer to think of Digital transformation as the adoption of digital technologies on the top of mainly inefficient and obsolete operational models, rather than facing a true in depth transformation that begins with understanding the current culture, the customers, and the overall business.
These slides, were presented to students from IIM (india) at ESPC London on July 27th 2017 with the goal to provide tomorrow's digital leaders a broad vision of what is digital transformation by looking at what and the reasons why change is happening in the business world, define Digital transformation and its dimensions through the lenses of an Experience economy and a post-industrial era. The presentation also presents the Competing Value Framework as a key tool to start understanding organsation's culture and define a digital transformation roadmap and strategy.
Author mentioned (and inspirers):
- Daniel Bell (the post-industrial society)
- Joe Pine (Experience Economy
- The ClueTrain Manifesto
- Quinn and Cameron's Competing design framework
- Brian Solis
- Nichola Negroponte
Ron Tolido presented this at our Meetup on Sept. 16th, 2013.
With digital transformation, the use of digital technologies to radically improve the performance or reach of enterprises, companies can become more customer-centric, more valuable and more profitable. Ron Tolido (@rtolido) discusses digital maturity, digital governance and the role of the chief digital officer (CDO), design principles and a digital transformation roadmap.
Eight Success Factors of Digital Transformation by Brian SolisBrian Solis
Over the last 7 years, Brian Solis pioneered digital transformation research.. In this report in partnership with Altimeter Group, Brian observed a series of important patterns that companies follow in their work to digitally transform. We learned that strategists take an “OPPOSITE” approach to business as usual as they seek new and alternative insights and methodologies to blaze new trails.
In this report, Brian introduces the “OPPOSITE” framework, an acronym that represents a compilation of best practices guiding today’s successful organizations through their digital transformation efforts. These best practices apply to eight key areas of focus for the organization:
1) Orientation
2) People
3) Processes
4) Objectives
5) Structure
6) Insights & Intent
7) Technology
8) Execution
For companies looking to jump start their digital transformation efforts, this report provides a blueprint for stakeholders across the organization to come together, create a shared vision and take the first steps towards thriving in the new digital reality.
Report download: https://insights.prophet.com/8-success-factors-of-digital-transformation
Article: https://www.prophet.com/2016/08/opposite-approach-framework-for-digital-transformation/
Understanding digital transformation involves understanding the DNA of your company, your employees, and your customers to identify the best way to deliver value and increase organisations' positive impact on revenue, employee retention, and customer experience.
This requires a change management approach and to look at 5 key pillars:
1. The Business model
2. The Operational model
3. Leadership & Capability
4. Customer Experience
5. Technology
4As The Chief Digital Officer: Driving Digital Strategy and InnovationDonnovan Andrews
The Chief Digital Officer: Driving Digital Strategy and Innovation
On June 30, join Donnovan Andrews, Chief Advisor of Digital Media and Innovation, 4As, as he explores the multifaceted role of the Chief Digital Officer––and how this expanding role will drive industry innovation and help transform your business.
Adweek 2019 Data-Driven Marketing at the CrossroadsMark Osborne
Survey of over 300 Marketing Leaders for trends and insights on data-driven marketing, includes trends in technology investment, challenges to implementation of data-driven marketing strategies, prioritization of objectives, challenges with improving the customer experience, impacts of privacy and compliance and forward looking predictions
What Works Where 2016 - Is integration the key to digital success?Omobono
In conjunction with Winmark Global, we have canvassed the views of over 100 senior marketers and HR professionals from some of the world’s most influential B2B organisations.
Their insights uncover painful truths and serious questions that professionals on both sides need to urgently respond to, if they are to ensure that their organisations thrive and their teams maintain relevance.
7 Ways to Lead Digital Transformation Without Being an IT SpecialistVistage UK
SMEs should be embracing the digital transformation to grow their businesses. This slideshare shows how non-IT business leaders can use strategic thinking and leadership excellence to drive innovation and change.
Digital technologies allow organizations to reinvent themselves – transforming the core of the business and finding and exploiting new sources of value. However, many organizations are struggling to reinvent themselves because they run up against a significant barrier – culture. Our research shows that culture is the number 1 barrier to digital transformation.
This edition of the Digital Transformation Review focuses on this critical, but neglected, topic:
How are large and traditional organizations tackling the thorny issue of digital culture?
What do digital-native firms do differently when it comes to digital culture?
What advice do leading academics have for organizations attempting to get digital culture change right?
We share the insights of key leaders and experts on this topic, representing the views of traditional companies, academia, and the Silicon Valley. We also outline Capgeminis’ point of view on how organizations can close the growing employee-leadership gap in digital culture, drawing on an extensive global survey.
A talk on how to use customer insights to guide your digital transformation programmes, presented by @chudders at eCommerceSW at the Paintworks in Bristol on 19th October, 2017.
The Four Essential Pillars of Digital TransformationIan Thomas
Based on years of practical experience this whitepaper distils four key pillars we have observed time and again in successful digital initiatives, providing a structured foundation for an orderly, end-to-end digital transformation of the enterprise.
The Digital Maturity Matrix -A Methodology for Digital TransformationJoakim Jansson
Based on the brand new book LEADING DIGITAL TRANSFORMATION. Available on Amazon.
This methodology is made to help boards, CEOs and management teams take command in its digital transformation. To gain control without controlling.
Digital disruption is changing industries one by one and business need to transform to stay competitive. But with so many digital opportunities, limited resources and let's face it, often limited understanding how should the digital transformation be carried out?
That´s what the Digital Maturity Matrix is all about. What we have come up with is a step by step method on how to transform a company into a winner in a digital world. It is about doing the right things at the right time and to know when it is time to answer Why? Where? How? What? and When?
The methodology is developed in co-creation with some 40 people including both researchers, CEO's and specialists. It is used in businesses today with great success.
It aims at providing:
-An understanding of the width and depth of digital transformation
-Control - without controlling
-Clear recommendations
-Buy-in at all levels
-Increased ROI
Hope you like it! Please contact us if you'd like to know more.
The State of Digital Transformation 2018 - 2019 by Brian SolisBrian Solis
"Digital is an enterprise-wide strategic priority — but there's work to be done," according to Brian Solis and Altimeter, a Prophet company.
Now in its fifth year, our annual “State of Digital Transformation” research continues to document the constantly evolving enterprise. As disruptive technologies and their impact on organizations and markets continue to progress, our research aims to capture the shifts and trends that are shaping modern digital transformation.
In 2019, strategic digital transformation is only becoming more pervasive moving beyond IT to impact competitiveness throughout the organization. Budgets are soaring. The list of disruptive technologies on the radar of stakeholders is expanding. Ownership is moving to the C-Suite and managed by cross-functional, collaborative groups. Customer experience (CX) continues to lead digital transformation investments, but as we observed in 2017, employee experience and organizational culture are also rising in importance to empower and accelerate change, growth, and innovation.
Digital Transformation as an Enterprise-Wide Movement
This year, it’s clear that digital transformation is maturing into an enterprise-wide movement. Digital transformation is modernizing how companies work and compete and helping them effectively adapt and grow in an evolving digital economy.
What’s also evident is that there is still much work to do as companies are, by and large, prioritizing technology over grasping the disruptive trends that are influencing markets and, more specifically, customer and employee behaviors and expectations.
Learn more here: https://insights.prophet.com/the-state-of-digital-transformation-2018-2019
Digital technology is everywhere. As a consequence, companies need fully embrace the digital transformation. To succeed, it is no longer sufficient to optimize front offices and increase customer experience by using digital. Instead, companies need a solid enterprise-wide transformation to reap the full potential of digital. We team up with clients to explore and define a digital strategy and road map to this end, thereby also creating a kick starter for change.
What is Digital transformation?
Far too often digital transformation is confused with Digitalization or with Digitization with a key focus on technologies or platform. But Digital transformation is not about technologies: it's about transforming the whole prganisation through a system thinking approach and it's about rethinking operational models, business models, processes, and policies, taking people, both employees and customers at the core of the process.
Because the goal of any digital transformation is to increase value creation for the business through digitally enhanced processes that increase internal efficiency and overall customer and employee satisfaction.
Digital transformation is en emergent need in today's post-industrial society: we moved fast from an industrial to a post-industrial era, however operational models and management practices haven't evolved fast enough.
For this reason, many organisations prefer to think of Digital transformation as the adoption of digital technologies on the top of mainly inefficient and obsolete operational models, rather than facing a true in depth transformation that begins with understanding the current culture, the customers, and the overall business.
These slides, were presented to students from IIM (india) at ESPC London on July 27th 2017 with the goal to provide tomorrow's digital leaders a broad vision of what is digital transformation by looking at what and the reasons why change is happening in the business world, define Digital transformation and its dimensions through the lenses of an Experience economy and a post-industrial era. The presentation also presents the Competing Value Framework as a key tool to start understanding organsation's culture and define a digital transformation roadmap and strategy.
Author mentioned (and inspirers):
- Daniel Bell (the post-industrial society)
- Joe Pine (Experience Economy
- The ClueTrain Manifesto
- Quinn and Cameron's Competing design framework
- Brian Solis
- Nichola Negroponte
Ron Tolido presented this at our Meetup on Sept. 16th, 2013.
With digital transformation, the use of digital technologies to radically improve the performance or reach of enterprises, companies can become more customer-centric, more valuable and more profitable. Ron Tolido (@rtolido) discusses digital maturity, digital governance and the role of the chief digital officer (CDO), design principles and a digital transformation roadmap.
Eight Success Factors of Digital Transformation by Brian SolisBrian Solis
Over the last 7 years, Brian Solis pioneered digital transformation research.. In this report in partnership with Altimeter Group, Brian observed a series of important patterns that companies follow in their work to digitally transform. We learned that strategists take an “OPPOSITE” approach to business as usual as they seek new and alternative insights and methodologies to blaze new trails.
In this report, Brian introduces the “OPPOSITE” framework, an acronym that represents a compilation of best practices guiding today’s successful organizations through their digital transformation efforts. These best practices apply to eight key areas of focus for the organization:
1) Orientation
2) People
3) Processes
4) Objectives
5) Structure
6) Insights & Intent
7) Technology
8) Execution
For companies looking to jump start their digital transformation efforts, this report provides a blueprint for stakeholders across the organization to come together, create a shared vision and take the first steps towards thriving in the new digital reality.
Report download: https://insights.prophet.com/8-success-factors-of-digital-transformation
Article: https://www.prophet.com/2016/08/opposite-approach-framework-for-digital-transformation/
Understanding digital transformation involves understanding the DNA of your company, your employees, and your customers to identify the best way to deliver value and increase organisations' positive impact on revenue, employee retention, and customer experience.
This requires a change management approach and to look at 5 key pillars:
1. The Business model
2. The Operational model
3. Leadership & Capability
4. Customer Experience
5. Technology
4As The Chief Digital Officer: Driving Digital Strategy and InnovationDonnovan Andrews
The Chief Digital Officer: Driving Digital Strategy and Innovation
On June 30, join Donnovan Andrews, Chief Advisor of Digital Media and Innovation, 4As, as he explores the multifaceted role of the Chief Digital Officer––and how this expanding role will drive industry innovation and help transform your business.
Adweek 2019 Data-Driven Marketing at the CrossroadsMark Osborne
Survey of over 300 Marketing Leaders for trends and insights on data-driven marketing, includes trends in technology investment, challenges to implementation of data-driven marketing strategies, prioritization of objectives, challenges with improving the customer experience, impacts of privacy and compliance and forward looking predictions
What Works Where 2016 - Is integration the key to digital success?Omobono
In conjunction with Winmark Global, we have canvassed the views of over 100 senior marketers and HR professionals from some of the world’s most influential B2B organisations.
Their insights uncover painful truths and serious questions that professionals on both sides need to urgently respond to, if they are to ensure that their organisations thrive and their teams maintain relevance.
Valtech - Introducing Agile Marketing
@Jump 2013 NYC conference
Joacim M. Jeppesen
Director, Business Development & Digital Innovation, New York City
joacim.jeppesen@valtech.com
5 Tips to Create Successful Content in the COVID-19 | GMA WebinarsGraceChong37
The 1st in Asia | Growth Marketing Academy
🙌🏻Register for FREE and watch the recording whenever you’re FREE!🙌🏻
👉🏻Join Now: https://bit.ly/3kUligs
【5 Tips to Create Successful Content in the COVID-19 Era Like The Economist】
✍🏻What will I learn…
1.How to optimize your content marketing efforts in the harsh period
2.How to communicate effectively with customers and find the right balance between “tone-deaf” and “COVID-fatigue”
3.How businesses can stay relevant, emerging at the end of this crisis as winners
4.Current examples from The Economist to showcase these skills
👨🏻💼Meet Our Speaker - Alice
Alice is the Head of marketing in APAC, Content Solutions, at The Economist. She oversees the strategy and amplifications for content marketing campaigns in the region. She is in charge of social media, email marketing, and PR of sponsored campaigns, and she works closely with the advertising and events team on integrated projects. She has led amplification efforts for successful integrated programmes such as the Safe Cities Index.
🐾We will update the webinars, if you want to get more marketing knowledge, please subscribe to our channel!
👉🏻 learn more: https://www.growthmarketer.academy/
Net Group
Kliendid otsivad omale sobivaid teenuseid veebi kaudu ja pool müüki on tehtud enne esimest kohtumist. Kuidas üles leida kliendid, kes veebi kaudu omale partnerit otsivad? Pilvepõhine CRM Online koondab infot kokku sotsiaalvõrgustikest ja ettevõtte veebilehtedelt, et võimalused võimalikult vara tuvastada ning müügijuht näeb kliendi teekonda kogu müügiprotsessi käigus. Raigo räägib, kuidas CRM Online arvestab klientide uue ostukäitumisega ning kuidas on müügijuhtimist mõistlikult korraldada.
Digital transformation can be defined as a process whereby an organization shifts their business models, processes, and organizational culture with digital technologies to adapt to changing customer behaviors. They adapt to meet ever-changing customer expectations and engage with consumers in innovative ways. Transformational journeys require acurate assessments, learning, growth, and monitoring of:
1) People and Culture;
2) Capacity and Capabilities;
3) Innovation; and
4) Technology.
Social advertising, native advertising, content marketing, mobile, marketing automation, CRM, email marketing - today's world of marketing is filled with more opportunity than ever before. But with this opportunity comes the potential inertia of too much – too much to learn, too much data to measure, too many technologies to adopt, too many marketing tactics to integrate – too many decisions overall! Find out how to bring strategic structure to the chaos in a way that your peers and leadership can clearly understand and support. Learn how to develop a strong, integrated campaign that will help you justify your marketing budget - or get a budget - to your organization's executive leadership.
AGE OF EXPERIENCE, TRENDS RESHAPING THE FUTURE OF CUSTOMER SERVICE, by Gesner...Gesnerf
This report is the result of collaboration between Sitel’s employees and stakeholders from around the globe. Our company is now providing services through more than 61,000 employees in 21 countries on behalf of some of the best known brands in the world in the most diverse number of industries with global solutions that include customer acquisition, customer care, technical support and social media programs.
The question we try to address in this report is: how is the Customer Relations responding in 2015 to continued pressure on cost, expectation for higher quality, rising complexity, and decreasing cycle-time to respond to clients? This report will address the drivers of trends we are observing – evolving channels and customer experience expectations – and will provide insight into methods for addressing the customer relationship evolution.
Join Michael Hemsey, EVP of Merkle's Loyalty Solutions as he presents on the current state of the loyalty industry, recent industry developments, and what approaches are needed to more effectively execute loyalty programs.
DevDigital Presentation: How Much Are Your Digital Assets Worth?maggiedevdig
Every business is now a digital business and those where the full C-Suite understand the benefits of this are those that will be most successful.Executive leadership teams must recognize that the separation between technology and business has vanished, and that understanding and using technologies is now the key to any long lasting success.
A forecast of what's shaping the digital era with insight from marketing executives. Interested in learning more? Check out our website at www.Mondo.com.
Trends Reshaping the Future of Customer Service Jules Smith
How is Customer Relations responding in 2016 to continued pressure on cost, expectation for higher quality, rising complexity, and decreasing cycle-time to respond to clients? This report addresses the drivers of trends we are observing – evolving channels and customer experience expectations – and will provide insight into methods for addressing the customer relationship evolution.
Las tendencias que están redefiniendo la experiencia del cliente y su fidelización - See more at: http://www.sitel.com/es/noticias/sitel-senala-las-tendencias-que-estan-redefiniendo-la-experiencia-del-cliente-y-su-fidelizacion/#sthash.tMdJEjiA.dpuf
UX STRAT 2014: Bill Rattner, "Creating a Long-Term, Unified Plan for Digital ...UX STRAT
US-based gas and electricity utility Dominion has spent several years implementing digital experience enhancements across various business areas and functions such as IVR, mobile outage reporting and bill pay, power-outage maps, online customer service portals, text and email messaging, social media, and the like. Dominion had enhanced and sometimes increased the use of digital to engage with its 2.4 million customers, but the work was not linked by a long-term, unified plan for digital customer experience. Each area of the business had its own processes supported by its own software, and IT systems and staff. Dominion and CapTech defined several critical success factors the company should follow for successful digital experience outcomes, which in turn impact how technology professionals (and others) collaborate and do their jobs. This presentation is a case study describing this transformation, and will describe practical steps for creating a Digital Strategy as well as real-world examples with success and failures.
Critical Channels of Engagement: What Consumers WantPrecisely
After this session, you’ll be able to:
- Understand the key channels of engagement for consumers
- Explore how different demographics – Generation Z, Millennials, Generation X, Baby Boomers, and the Silent Generation – wish to engage with companies
- Outperform your competitors by better engaging clients through THEIR channels of choice
The Summit will consider the role of leadership within the technology domain. Amidst a backdrop of uncertainty and disruption, the conference will discuss how you can help your organisation navigate change, overcome problems and accelerate innovation.
The programme will feature insights from an impressive array of technologists, founders, researchers and transformation specialists; contextualising the biggest challenges facing the industry and sharing practical advice, guidance and best-practice on how you can maximise your impact within your team.
Now in its seventh year, the Summit has established itself as the largest annual leadership event for Scotland’s Technology community, and an invaluable forum for knowledge exchange, discussion and high-level networking.
Core themes:
Trends: Digitalisation, agility, disruption and hybrid teams
Evolution: The changing nature of technology as a discipline
Leadership: Strategy, empowerment, communication, motivation and empathy
Culture: Creating a culture of inclusion, innovation and exploration
Impact: Technology as a driver of growth, innovation and improvement
The North of Scotland is in the midst of a full-scale transformation. Building on a well-established reputation as a global energy hub, the North is fast becoming a key destination for emerging innovation across an increasing range of sectors.
The DIGIT North Summit is designed to bring IT and Digital leaders together and drive practical innovation through shared learning. The event will facilitate cross pollination between key industries, from traditional sectors like Oil & Gas and Agriculture to high-growth fields like: Life Sciences, Biotech, Gaming, Fintech and Space.
The programme will contextualise the key emerging technologies and industry disruptors, and consider the vital role that IT and Digital leaders will play in ensuring organisations can thrive amid a backdrop of market change and economic volatility.
Organisations are changing, the rapid pace of the digital world has necessitated a fundamental shift in mindset. Digital has disintermediated markets; disrupted organisational structures, created new risks and new revenue streams and fundamentally altered the way businesses engage with their customer.
The most influential companies of our age share a common ability to understand two things effectively: people and technology. In these turbulent times, success is increasingly defined by the ability to respond to the fast-changing landscape, and exceed the expectations of the people we serve.
DT 2021 will contextualise the key technology trends and industry disruption amidst a backdrop of significant socio-economic upheaval. The event will also consider the role of IT and Digital leaders in driving positive transformation, exploring how we can help support operations, drive innovation, overcome challenges, and deliver tangible business benefits.
Core themes:
• Landscape: Uncertainty, Recovery, Sustainability, Remote Teams
• Process: Strategy, Structure, Optimisation, Agile, DevOps
• Design: Customer Centricity, UX, Functionality, Simplification
• Technology: Remote Tools, Data Analytics, AI, ML, RPA, Cloud
• People: Culture, Collaboration, Leadership, Diversity, Empowerment
The national Scot-Secure Summit is the largest annual Cyber Security event in Scotland: the event brings together senior IT leaders and Information Security personnel, providing a unique forum for knowledge exchange, discussion and high-level networking.
The conference programme is focused on promoting best-practice cyber security; looking at the current trends, the key threats - and offering practical advice on improving resilience and implementing effective security measures.
The conference will contextualise the changing regulatory landscape, considering the business impact of the GDPR and DPA (2018) and how it is changing policy and process in practice.
When GDPR came into force in May 2018 it significantly raised the bar of obligation and accountability, ensuring that all organisations who handle personal data adhere to strict regulations around privacy, security and consent. 18 months on from implementation, the conference will consider how data protection procedure has moved on, with insight from frontline practitioners reflecting on how practices within their organisation have changed.
The event will also provide an update from the regulator; exploring regulatory action policy, decision making for fines and penalties, and clarifying some of the most prominent areas of misconception and non-compliance.
Core conference topics include:
• Key legal issues and obligations
• Data security and encryption
• Privacy Impact Assessments
• Databases, data mapping and classification
• Privacy by design
• Practical strategy implementation
SCOTLAND’S MUST-ATTEND IT & DIGITAL EVENT
The expo is the largest annual enterprise technology event run in Scotland, and a must-attend for senior technologists, digital innovators and IT leaders.
SCOTLAND’S LARGEST VENDOR SHOWCASE
DIGITExpo hosts Scotland’s largest exhibition of technology and solution providers, spanning: Cyber Security, Networking, Infrastructure, Cloud, Data & Analytics, Managed IT Services, Telecoms, Connectivity and much more.
TOP SPEAKERS AND INDUSTRY INSIGHT
Keynote and seminar theatres will host leading thinkers and innovators from some of the best known companies in the world. 2018 speakers include: Google, Twitter, Mclaren, RSB, Hill & Knowlton, CYBG, IBM, EasyJet and AmTrust.
SCOTLAND’S MUST-ATTEND IT & DIGITAL EVENT
The expo is the largest annual enterprise technology event run in Scotland, and a must-attend for senior technologists, digital innovators and IT leaders.
SCOTLAND’S LARGEST VENDOR SHOWCASE
DIGITExpo hosts Scotland’s largest exhibition of technology and solution providers, spanning: Cyber Security, Networking, Infrastructure, Cloud, Data & Analytics, Managed IT Services, Telecoms, Connectivity and much more.
TOP SPEAKERS AND INDUSTRY INSIGHT
Keynote and seminar theatres will host leading thinkers and innovators from some of the best known companies in the world. 2018 speakers included: Google, Twitter, Mclaren, RSB, Hill & Knowlton, CYBG, IBM, EasyJet and AmTrust.
Emerging technology is having a profound impact on the Financial Services sector; from mobile payments, APIs and Open Platforms to Machine Learning, Robo Investment and AI Chatbots.
The Summit will explore technological innovation across the financial services sector, from developments in established institutions to the disruptive innovators within the start-up community that are reshaping the FS market.
Core conference topics:
• Landscape: Trends, Culture, Trust, Transparency, Geo-political Climate
• Regulation: GDPR, MiFID II, PSD2, Open Banking, APIs
• Customer Strategy: Engagement, UX, Data Insight, Marketing & ML
• Emerging Tech: Blockchain, Analytics, AI, Payments, Automation
• National Strategy: Skills, Funding, Collaboration, Cyber Security
• Infrastructure: IT, Digital, Cloud, Mobile, XaaS
The modern enterprise is becoming an increasingly automated environment: technological advancements in AI, Machine Learning and RPA are allowing organisations to strip out layers of inefficiency, optimise process and enhance productivity. Right across the enterprise, operations are changing in line with new automation tools, from low-level administrative tasks to self-regulating Industrial IoT systems and customer service chatbots.
This conference will contextualise the role of intelligent automation within the enterprise, looking at how the increasing sophistication of AI, RPA and IoT technologies are transforming operations. The conference is geared towards senior IT and digital leaders, providing an insightful peer-led environment and a crucial forum for knowledge exchange, engagement and high-level networking
As technology has evolved IT has transitioned from a background support function to a core driver of value creation and competitive edge. This shift has placed senior technologists at the heart of the organisation where they are increasingly critical to decision making, strategy and leadership.
The DIGIT Leader Summit will explore the evolution of the IT & Digital profession, considering the key technology and business trends and the profound impact they are having on the role. The programme will also examine the crucial components of leadership, looking at culture; team building, upskilling and communication.
The Summit is geared for senior IT & Digital leaders, and designed to provide an opportune forum for practitioners to share their experiences, learn from their peers and discuss best-practice approaches to leadership.
Core topics
Trends: Key technology trends and business trends
IT Evolution: How the IT and Digital role is changing and evolving
Leadership: Empowering, engaging, motivating and inspiring teams
Culture: Creating a culture of inclusion, innovation and exploration
Impact: Technology as a driver of innovation, improvement and problem solving
IT Management: Investment, ITAM, cost control, vendor management
The Conference
The Energy sector is changing: the challenging economic landscape has forced businesses to scrutinise their operations in pursuit of greater productivity and asset efficiency. Meanwhile, the market is growing increasingly diverse as renewables mature and new entrants emerge.
Against this backdrop, digital is becoming increasingly pervasive as companies turn to technology to modernise processes and deliver competitive advantage; from remote monitoring and automation, to data analytics, Machine Learning, asset visualisation and HPC.
Now in its 6th year, the conference has established itself as the largest annual Digital Energy summit in the country: the event brings together senior IT, Digital and business leaders, providing a unique forum for knowledge exchange, discussion and high-level networking. The programme will explore the use of Information Technology in driving tangible outcomes across the organisation, looking at key trends and providing practical insight from an array of industry leaders.
Core Themes
Landscape: maximising economic recovery and cross industry collaboration
IT & Digital as a driver of efficiency, business improvement and problem solving
Analytics, data-driven decision making and business intelligence
Asset visibility: performance, conditioning, remote monitoring
Digitising processes and innovating on top of legacy systems
Emerging technologies, AI, IoT, Robotics, Drones, Blockchain
Infrastructure: SCADA, Cloud, hybrid architecture, managed services
Cyber Security, information governance, GDPR
The national Scot-Secure Summit is the largest annual Cyber Security Conference in Scotland: the event brings together senior IT leaders and Information Security personnel, providing a unique forum for knowledge exchange, discussion and high-level networking.
The conference programme is focussed on promoting best-practice cyber security; looking at the current trends, the key threats - and offering practical advice on improving resilience and implementing effective security measures.
The national Scot-Secure Summit is the largest annual Cyber Security Conference in Scotland: the event brings together senior IT leaders and Information Security personnel, providing a unique forum for knowledge exchange, discussion and high-level networking.
The conference programme is focused on promoting best-practice cyber security; looking at the current trends, the key threats - and offering practical advice on improving resilience and implementing effective security measures.
The conference will contextualise the changing regulatory landscape, considering the business impact of the GDPR and DPA (2018) and how it is changing policy and process in practice.
When GDPR came into force in May it significantly raised the bar of obligation and accountability, ensuring that all organisations who handle personal data adhere to strict regulations around privacy, security and consent. 6 months on from implementation, the conference will consider how data protection procedure has moved on, with insight from frontline practitioners reflecting on how practices within their organisation have changed.
The event will also provide an update from the regulator; exploring regulatory action policy, decision making for fines and penalties, and clarifying some of the most prominent areas of misconception and non-compliance.
Core conference topics include:
• Key legal issues and obligations
• Data security and encryption
• Privacy Impact Assessments
• Databases, data mapping and classification
• Privacy by design
• Practical strategy implementation
Technology is completely changing the face of financial services, driving disruption, displacement and disintermediation within the sector. This has lowered the barriers to entry, opened the door to new market entrants and created fertile ground for innovation and growth.
These market disruptions have also forged new alliances between start-ups and incumbents, blurring the lines of distinction between finance and technology and creating a wave of cross-sector collaboration.
Fintech 2018 will explore technological innovation across the financial services sector, from developments in established tier-1 firms to the disruptive innovators within the start-up community that are reshaping the FS market.
Core conference topics will include:
• Landscape: Trends, Culture, Trust, Transparency, Geo-political Climate
• Regulation: GDPR, MiFID II, PSD2, Open Banking, APIs
• Customer Strategy: Engagement, UX, Data Insight, Marketing & ML
• Emerging Tech: Blockchain, Analytics, AI, Payments, Automation
• National Strategy: Skills, Funding, Collaboration, Cyber Security
• Infrastructure: IT, Digital, Cloud, Mobile, XaaS
This conference will contextualise the evolution of IT, examining the changing role of technology within the business and the inherent implications for IT personnel. The event is geared for senior IT, business and finance leaders, providing a unique forum for knowledge exchange, discussion and high-level networking.
Core topics
• IT Evolution: the changing role of IT within the business
• Leadership: strategy, culture and collaboration
• XaaS: the shift from asset to service-based consumption
• ITAM: IT Asset Management and procurement
• Managed Services: vendor management and Service Level Agreements
• Governance: information security, GDPR and data protection
• DevOps: Agile process, faster delivery, greater collaboration
Now in its 5th year, the conference has established itself as the largest annual Digital Energy summit in the country: the event brought together senior IT, Digital and business leaders, providing a unique forum for knowledge exchange, discussion and high-level networking. The programme explored the use of Information Technology in driving tangible outcomes across the organisation, looking at key trends and providing practical insight from an array of industry leaders.
Now in its 5th year, the conference has established itself as the largest annual Digital Energy summit in the country: the event brought together senior IT, Digital and business leaders, providing a unique forum for knowledge exchange, discussion and high-level networking. The programme explored the use of Information Technology in driving tangible outcomes across the organisation, looking at key trends and providing practical insight from an array of industry leaders.
The national Scot-Secure Summit is the largest annual Cyber Security Conference in Scotland: the event brings together senior IT leaders and Information Security personnel, providing a unique forum for knowledge exchange, discussion and high-level networking.
The Summit is organised by DIGIT, with support from ScotlandIS, Police Scotland, SBRC, The Cyber Academy and ISACA. The conference programme is focussed on promoting best-practice cyber security; looking at the current trends, the key threats - and offering practical advice on improving resilience and implementing effective security measures.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Neuro-symbolic is not enough, we need neuro-*semantic*Frank van Harmelen
Neuro-symbolic (NeSy) AI is on the rise. However, simply machine learning on just any symbolic structure is not sufficient to really harvest the gains of NeSy. These will only be gained when the symbolic structures have an actual semantics. I give an operational definition of semantics as “predictable inference”.
All of this illustrated with link prediction over knowledge graphs, but the argument is general.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
4. iProspect Future Focus 2019: Searching for Trust.
Future Focus takes insights built from 300+ global clients,
including FTSE 100 and Fortune 500 companies, and uses real-
time feedback to outline key priorities for businesses to thrive
in the digital economy.
5. T h e R i s e o f t h e A t t e n t i o n
E c o n o m y
• iPhone users unlock their phone 80 times a day on average
• Time spent on social media exceeds 2 hours per day
• 57% of consumers believe the pace of technological change is too fast
• 59% of consumers say they feel overwhelmed by the many choices
• 44% of CMOs see information overload as a key barrier to building better
relationships with consumers over the next two to three years.
Dentsu Aegis Network, Digital Society Index, February 2018
Dentsu Aegis Network CMO Survey 2018
6. In the digital economy,
trust is not an issue,
it is the issue.
According to the iProspect global
client survey1,
88% of marketers declare trust will
be a priority in 2019.
76%
Say trust is important to keep
consumers buying their brand
72%
Believe brands should be socially
active and vocal about their
actions
60%
Believe artificial intelligence in marketing will
create more consumer trust by creating more
relevant and personalised experiences
88%
Say trust is a priority in 2019
69%
Think the rise of digital assistants represents an
opportunity to become closer and develop stronger
relationships with consumers
83%
Don’t believe brands will dominate
over convenient experiences in
the future
7. TRUST = CREDIBILITY + RELEVANCE + RELIABILITY
Credibility
In the Attention Economy, it is critical for brands to be clearly
identified as sources of truth.
Relevance
Consumers need solutions tailored to them, accessible when
and where they want them.
Reliability
Capacity to provide experience that consistently and
conveniently meets customer expectation.
8. C R E D I B I L I T Y
I N T H E A G E O F
D D O U B T
9. T H E C H A S E F O R P U R P O S E
• The Value of Communication
25% of a company’s market value is directly attributable to its
reputation*.
▪ Good for you, good for business
82% think their brand’s social commitment plays a role in their
business growth
▪ Rising expectations
64% of consumers will buy or boycott a brand because of its
position on a social or political issue
*World Economic Forum
10. Consider how technology can support your
relationship with people
Think about Content, Search and Social as
catalysts for your credibility
Embed purpose in your organisation
1
2
3
Three Considerations
for Brands
C R E D I B I L I T Y
11. R E L E V A N C E
I N T H E A G E O F
N O I S E
12. D E L I V E R I N G I N D I V I D U A L I S E D
E X P E R I E N C E S W I T H P E O P L E -
B A S E D M A R K E T I N G
Using data to reach real people, is the biggest
strategic opportunity CMO’s foresee in the next two
to three years.
• Develop a genuine understanding of people
• Reach real people not proxies
• Develop individualised experiences, at scale
Dentsu Aegis Network CMO Survey 2018
13. I N T E G R A T E D E X P E R I E N C E S
▪ Online and offline work better together
42% think that an inconsistent experience presents a challenge to long-
term trust
▪ Online-to-Offline (O2O) measurement
90% of campaigns synchronising TV commercials with paid search
campaigns saw higher engagement (CTR) and 72% lower CPA
▪ Location intelligence and offline media performance
Combined mobile, DOOH and digital press ads amplify campaign
perception and performance
Google & iProspect 2017 Synchronising TV & Search Study
14. Be a part of the Assistance revolution
Look for opportunities to connect
your digital campaigns with your
offline activations
Leverage data to design more
individualised experiences
1
2
3
Three Considerations
for Brands
R E L E V A N C E
15. R E L I A B I L I T Y I N
T H E A G E O F
C O N V E N I E N C E
16. M A K I N G B R A N D S ’
D I G I T A L P R O P E R T I E S
M O R E C O N V E N I E N T
• 58% think building a highly convenient consumer experience is
the most powerful lever to generate business growth.
• 41% think growth is based on building a strong, recognizable
brand.
• only 17% believe that brands will dominate over convenience
• Maintaining convenience from first contact to conversion is
critical and requires multi-disciplinary effort.
• Deliver a consistent, convenient experience with data
incorporated into multiple marketing channels.
17. O N L I N E M A R K E T P L A C E S
D E M A N D C O N V E N I E N C E
Marketplaces heavily influence people’s shopping behaviour
and brands need to optimise their beyond their owned
properties.
▪ 56% of shoppers use Amazon as a starting point for shopping
▪ 92% of customers that start their journey on Amazon complete
their purchase on Amazon
▪ Being available when it matters
▪ Emerging from the crowd
18. Take advantage of e-commerce
platforms
Deliver a consistent experience
across channels
Review the true convenience of your
digital properties
1
2
3
Three Considerations
for Brands
R E L I A B I L I T Y
19. M A S T E R I N G T H E
T R U S T E Q U A T I O N
Brands that are grounded in credibility, relevance and reliability
will see trust as the very foundation for their success in
the digital economy
37. Data
Understood
Resource Good Data
Tech Skills
Focus on
customer
needs
Be
curious
Support
learning
Relevant
Accurate
Timely
Engagement
Recipe for a healthy data culture
44. Data
Understood
Resource Good Data
Tech Skills
Focus on
customer
needs
Be
curious
Support
learning
Relevant
Accurate
Timely
Engagement
In Summary
Consider what will be
valuable to your
customers
Build the appropriate
infrastructure and
find the right people
See, understand and
act on your data
59. All of 2016
Replatform specification
September 2016
We need a new design!
Dec’ 2016 onwards
Replatform Build
May - October 2017
Replatform test &
deploy
November 2016
Setting Parameters
February 2018
Full site HTTPS
60.
61. November 2016
Setting Parameters
Spring 2017
Scope completed,
agency appointed
June 2017
Completed designs
July 2017
Re-evaluation
November 2017
Completed designs
November 2017
Plan A/B test
January 2018
Reporting KPIs
62.
63.
64. January 2018
Build started, additional
user testing done
January 2018
Reporting KPIs
February 2018
Functional Testing
March 2018
A/B test 1 (validation), 1
week
A/B test 2, 1 week later?
70. ·Search Bar
O Users thought we only stocked two items that were related to
the search (the two images shown)
O Users were clicking magnifying glass thinking it would return
results when in fact it closes the search bar
O Users identified that it was not an easy task to complete
· Next Day Delivery Timer
O The majority of users were not aware of the delivery timer on
product page
·Font size/messaging
O Users were not aware of 365 day returns policy/delivery
even though these are on product pages and in banners
O Users found text too small
CR of users clicking search:
Control: 5.35%
Variation: 4.20% *
CR of users seeing NDD:
Control: 3.41%
Variation: 3.32% *
*Statistically significant at 95% confidence interval
72. ● Don’t freak out! ✗
● Agree on KPI’s well up front ✓
● Fix timeline, limit scope ✗
● Stick to your guns ✗
● Don’t over share ✗
● Language & presentation matters
✗
● Fixed Horizon NHST ✗
● Don’t do redesigns!
BIG LESSONS
73. DON’T DO THIS!
“There is no significant difference in
the conversion rate. Test statistics will
be provided on completion.”
83. bordercrossingux.com | +44 (0) 131 467 9227 | @BC_UXTweets
Where businesses are with their digital transformation
strategies
@EstherBCM
Digital, Ready?
Vodafone, November 2018
84. bordercrossingux.com | +44 (0) 131 467 9227 | @BC_UXTweets
Digital transformation – a priority? @EstherBCM
79% say Digital Transformation is a strategic priority
69% recognise that they will not survive if they fail
Digital, Ready?
Vodafone, November 2018
85. bordercrossingux.com | +44 (0) 131 467 9227 | @BC_UXTweets
The cost of transformation @EstherBCM
£98.3 million
written off in
unusable tech
assets
£300 million
spent on change of
core infrastructure
86. bordercrossingux.com | +44 (0) 131 467 9227 | @BC_UXTweets
The cost of transformation @EstherBCM
1928 - 2016 1909 - 2015 1985 - 2013 1971 - 2011
Rest in peace
93. bordercrossingux.com | +44 (0) 131 467 9227 | @BC_UXTweets
3 types of cognitive bias affecting your decisions @EstherBCM
Confirmation bias Self-serving bias Status quo bias
94. bordercrossingux.com | +44 (0) 131 467 9227 | @BC_UXTweets
Only seeing what you want to see
Confirmation bias @EstherBCM
95. bordercrossingux.com | +44 (0) 131 467 9227 | @BC_UXTweets
It’s all thanks to you, except when things go wrong.
Self-serving bias @EstherBCM
96. bordercrossingux.com | +44 (0) 131 467 9227 | @BC_UXTweets
People prefer to do nothing
Status quo bias @EstherBCM
97. bordercrossingux.com | +44 (0) 131 467 9227 | @BC_UXTweets
How to stop your bias @EstherBCM
Frame it
Challenge
it
Acknowledge it
“ I am biased.” “ What are my biases?”
98. bordercrossingux.com | +44 (0) 131 467 9227 | @BC_UXTweets
Clear goals
The three keys to success of digital transformation @EstherBCM
Critical thinking User centred culture
99. bordercrossingux.com | +44 (0) 131 467 9227 | @BC_UXTweets
Set and communicate clear goals @EstherBCM
Clear goals
1. Increasing operational
efficiency
2. Boosting customer
engagement through new,
unique experiences
3. Meeting regulation and
compliance.
100. bordercrossingux.com | +44 (0) 131 467 9227 | @BC_UXTweets
Utilise critical thinking @EstherBCM
Critical thinking
“Disciplined thinking that is clear,
rational, open-minded, and
informed by evidence"
101. bordercrossingux.com | +44 (0) 131 467 9227 | @BC_UXTweets
Develop a User centred culture @EstherBCM
User centred culture
• Embrace diversity
• Empathy and understanding
• Harmonise stakeholder
objectives
• Co-create
102. bordercrossingux.com | +44 (0) 131 467 9227 | @BC_UXTweets
If you remember one thing today…. @EstherBCM
Put people at the heart of
everything that you do
103. Edinburgh London
+44 (0)131 467 9227
hello@bordercrossingmedia.com
Border Crossing
Suite 4 Waterside House
46 Shore
Edinburgh
EH6 6QU
+44 (0)203 097 1600
hello@bordercrossingmedia.com
Border Crossing
One Pancras Square
King’s Cross
London
N1C 4AG
Online
@BC_UXTweets
@bordercrossingux
@bordercrossingux
Thank you
111. Brand Scotland
Why is Scotland now?
For centuries Scotland has been a country that’s
inspired and improved. Our greatest minds
combined with our enduring spirit has seen
countless inventions, breakthroughs, discoveries
and accomplishments achieved in the face of
adversity. For a small country, we’ve made a very
big impact.
And we continue to progress, to pioneer. With our
warmth and generosity renowned around the
world and our driving determination behind
everything we do, we are creating exciting new
opportunities and standards.
So, for us it was clear. Now is the time to shout
about these achievements. Now is the time to
share our successes. Whether in business,
education, tourism or migration...
Scotland Is Now
123. Tech Alignment
Programme of digital improvement
across the partners:
• Centralised systems
• Upskilling staff
• Drive efficiencies in spend and
productivity
125. governance model
Shared
Strategy –
Digital &
Marketing
Architecture
& Design
Portfolio
Management
Technology
Change
Management
Business
Change
Management
Service
Design
126. Delivery hub
Brand Scotland
Cat Leaver,
Director
Nat Ratner,
Digital
Experience
Rob
Catterson,
Brand
Strategy
Norry
Wilson,
Content
Sarah
Clarke,
Content
Emma
Donnelly,
PM
Seonaid
Heeps,
Social Lead
Laura
Brown,
Social &
Andy
Moore,
Content
Thorranze
Cheung -
Digital
Mike
Thorburn,
Lead Editor
127. social strategy
Reactive & Proactive
The overall social media objective
is to drive advocacy by
stimulating social conversations,
sharing exciting and timely
content and engaging our
audience across platforms
134. What’s in the pipeline?
• Upscale social analytics and
influencer outreach
• Marketing automation
platform roll out
• eCRM evolution and better
cross-partner user journeys
• Centralised SEO approach
• Ma
135. Digital transformation
• Ma
Approach summary
Converge
governance
to align
digital and
marketing
strategy
Create a cross-
org marketing
team, converge
on common
tools for SEO,
social, content
planning
Align
technology
selection, adopt
common
platforms,
create simple
technical
integrations
139. Head of DevOps Development and
Implementation
Agile & DevOps Methods & Practices
CoE Lead Solution Strategy Lead
Technology
Technology
WoW
Programme
Introductions
147. In 2001 these 17 people thought so
10
Kent Beck
Mike Beedle
Arie vanBennekum
Alistair Cockburn
WardCunningham
Martin Fowler
James Grenning
JimHighsmith
Andrew Hunt
RonJeffries
JonKern
Brian Marick
Robert C.Martin
Steve Mellor
Ken Schwaber
Jeff Sutherland
DaveThomas
148. Martin Fowler was oneof these
11
“In February 2001 agroup of seventeen software
pundits got together in Snowbird UTto discussthe
growing field of what used tobe called lightweight
methods.
Wedecide to use the term agile todescribe this new
breed of agilemethods.
Wealso wrote the Manifesto for Agile Software
Development , setting out the values and principlesof
these agile processes.”
https://www.martinfowler.com/articles/agileStory.html
Martin Fowler
149. Dave Thomas was one ofthese
12
“…yearsago, I was among seventeen middle-aged
white guys who gathered at Snowbird, Utah. Wewerethere
because we shared common beliefs about developing
software, and we wondered if there was away to describe
what we believed.
It took less than aday to come up with ashort list of values.
Wepublished those values, along with alist ofpractices,
asthe Manifesto for Agile SoftwareDevelopment…”
https://pragdave.me/blog/2014/03/04/time-to-kill-agile.html
DaveThomas
151. Some history and timelineevents
14
RAD– IncSpiral
(Martin & Boehm80’s)
eXtreme Programming (XP)
(Beck,Cunningham,
Jefferies 96)
DSDMAtern
(DSDMConsortium 94)
Crystal
(Cockburn 2004)
Disciplined Agile Delivery (DAD)
(Ambler 2006)
ScaledAgile Framework (SAFe)
(2011 Leffingwell et al)
RUP
(IBM96)
Nexus
(Schwaber 2015)
LeSS
(Vodde& Larman2014)
Adaptive Software
development
(Highsmith 99)
LeanSoftware Development
(Poppendieks’2002)
TestDriven Development (TDD)
(Rediscovered byBeck2002,
Originally datesfrom the 1950’s)
Agile Manifesto Signed
(2001)Feature Driven
Development (FDD)
(DeLuca97)
Scrum
(Schwaber &
Sutherland95)
Scrum(Initial Paper)
(Takeuchi&
Nonaka86)
Kanban
(Ohno53)
Lean
(Ohno48)
USAF& NASA
(X-15 HypersonicJet
50-60’s)
152. The Agile has become codified in so many ways
15
Values & Principles guided by Mindsets & Behaviours Methods, Practices,Toolsand Frameworks
https://www.codeproject.com/Articles/1064114/Agile-Software-Development-Basics?msg=5193064#xx5193064xx
155. But Agile is becoming fractured(sect-like)
18
“The boys from RUP (Rational Unified Process)
are back. Building on the profound failure of RUP,
they are now pushing the Scaled Agile Framework(e)
as a simple, one-size fits all approach to the agile
organization. They have made their approach even
more complicated by partnering with Rally, a tools
vendor. Consultants are available to customize it for
you, also just like RUP”
http://www.scrum-breakfast.com/2013/10/scaling-scrum-safe-dad-or-less.html
BasVodde and Craig Larman -LeSS
Dean Leffingwell - SAFe
KenSchwaber – co author
https://kenschwaber.wordpress.com/2013/08/06/unsafe-at-any-speed/
156. “Agileis Dead (Long LiveAgility)”
19
https://www.youtube.com/watch?v=vqz8ND-N1hc
https://pragdave.me/blog/2014/03/04/time-to-kill-agile.html
The word “agile” has been subverted to the point
where it is effectively meaningless, and what passes
for an agile community seems to be largely an
arena for consultants and vendors to hawk
services and products.
DaveThomas
158. Religious geography and warstimeline
21
How has the geography of religion evolved over the centuries, and where has it sparked wars?
Our map gives us a brief history of the world's most well-known religions: Christianity, Islam,
Hinduism, Buddhism, and Judaism. http://www.mapsofwar.com/ind/history-of-religion.html
159. History of allreligions
22
Jesus Diaz – The history of all religions explained in one fascinating graphic
https://gizmodo.com/the-history-of-all-religions-explained-in-one-fascinati-1643222359
160. Religion Values andPrinciples
23
“The world’s religions all seemto askthat their followers seekdifferent
paths to enlightenment. Yetbeneath the seeming differences lies a poolof
universal truth…
…thescriptures
of Christianity, Judaism,Islam, Hinduism, Bahá'í, Buddhism, andothers…
[have the same values & principles] …expressedalmost word for word in
every religion.”
- TheDalaiLama
http://www.onenessonline.com/
161. Agile Cargo Cults – Which frameworks to choose
24http://cdn.oddx.com/wp-content/uploads/2014/02/cargo-cult-video.jpg?x63817
“The name derives from the belief which began among
Melanesians in the late 19th and early 20th century that
various ritualistic acts such asthe building of an airplane
runway will result in the appearance of material wealth,
particularly highly desirable Western goods(i.e., “cargo”), via
Westernairplanes.”
https://en.wikipedia.org/wiki/Cargo_cult
162. Agile is not painting bynumbers
25https://www.agilesherpas.com/agile-broken-marketing/
“Sometimes they turn outnice,
but more often they’re
disastrous….
And even if you executethem
perfectly, you learn nothing”
164. 27
Be Agile do not just Do Agile
https://www.daxx.com/article/what-does-agile-mean-software-development
165. 28
Being Agile not DoingAgile
https://www.adventureswithagile.com/2017/03/25/what-is-the-agile-mindset/ https://www.mindmeister.com/425542788/agile-world
171. ….modified Manifesto and a 5thvalue
34
We are uncovering better ways of working
by doing it and helping others do it.
Individuals and interactions over processes andtools
Working solutions over comprehensive documentation
Customer collaboration over contractnegotiation
Responding to feedback over following a plan
Mindsets & behaviours guided by value & principles over Methods,
Practices, Tools and Frameworks
That is, while there is value in the items on
the right, we value the items on the left more
175. • 25 years in software development
• 15 years in technical leadership
• 10 years in agile development
Introduction
Agile Leadership
How do we, as technical leaders, create an environment which maximizes
the likelihood of achieving business success.
183. WhatisFriction?
“Friction manifests itself when human beings with
independent wills try to achieve a collective
purpose in a fast-changing, complex environment
where the future is fundamentally unpredictable.”
- Stephen Bungay
185. Thenaturalresponse
“Although it is not common to talk about these
three gaps, it is common enough to confront
them. It is also common enough to react in
ways that make intuitive sense.”
- Stephen Bungay
188. “The existence of friction is
why armies need officers
and businesses need
managers.
Anticipating and dealing
with it form the core of
managerial work.
Recognizing that is
liberating in itself.”
- Stephen Bungay
190. Directed Opportunism: How?
• Focus on the intent – the outcome - not the plan.
• Let teams decide how to achieve the outcomes.
• Give teams the information they require to adapt and self-
correct.
Whatshouldwedo?
191. Outcomes
=
Situation B
PlansActions
Effects Gap
Give individuals freedom
to adjust their action in-
line with the intent
Thebetterresponse
Alignment Gap
Allow each level to define
how they will achieve the
intent of the next level up,
and ‘backbrief’
Knowledge Gap
Limit knowledge to
defining and
communicating intent
192. A
B C D
E F G
Intent Actions
Intent Actions
Intent Actions
“Back Brief”
(Information flow)
“Back Brief”
(Information flow)
Inpractice
196. Example
Actions
Level A
Levels B, C, D
Levels E, F, G
Context
Intent
Actions
Context
Intent
Actions
Customers have a problem
doing X
Help customers do X in our
product set
197. Example
Level A
Levels B, C, D
Levels E, F, G
Context
Intent
Actions
Context
Intent
Actions
Customers have a problem
doing X
Help customers do X in our
product set
• Develop Feature A
• Develop Feature B
• Improve process C
198. Example
Level A
Levels B, C, D
Levels E, F, G
Context
Intent
Actions
Help customers do X in our
product set
• Develop Feature A
• Develop Feature B
• Improve process C
Help customers do X in our
product set
Develop Feature A
• Modify account details
• Create a new UI
• Create new service to
produce data set Z
Customers have a problem
doing X
199. Example
Help customers do X in our
product set
• Develop Feature A
• Develop Feature B
• Improve process C
Level A
Levels B, C, D
Levels E, F, GHelp customers do X in our
product set
Develop Feature A
• Modify account details
• Create a new UI
• Create new service to
produce data set Z
Help customers do X in our
product set using Feature A
Create a new UI
• Design UI experience
for web
• Design experience for
App
Customers have a problem
doing X
200. DirectedOpportunism
• Takes friction into account, reducing the three gaps
• Deals with complex, competitive environments
• Unleashes the power of individuals
Which means it works with large organizations!
201. Takeaway
“Rather than a plan, a strategy is a framework for
decision making. It is an original choice about direction,
which enables subsequent choices about action. It
prepares the organization to make those choices.”
- Stephen Bungay
Focus on the Strategy
216. Digital business transformation is
the process of exploiting digital
technologies and supporting
capabilities to create a robust new
business model.
What is Digital Transformation?
“
“
217. Key Components of Digital Transformation
Empower Employees Optimise Operations Transform Product Engage Customers
The technology landscape in 2019 is dominated Digital Transformation.
SYSTEMS OF INTELLIGENCE
218. Enabling Digital Transformation
Legacy
Systems
Integrating
3rd Platform
Technologies
Business
Case
Identification
Digital Skills
Gap
Organisation
Culture
Security
In a digitally transformed organisation, IT is no longer a cost centre but an enabler
and a revenue generator. 47% of CEO’s are under pressure to introduce a Digital
Transformation strategy because 56% of those who have are already seeing the
benefits.
“ “
219. Software Defined Infrastructure
Controller Based
Architectures
• Network, Storage &
Compute
• Northbound API
• Southbound Element
API
Intent Based
• Business Logic
• Concrete Configuration
Intelligent
Infrastructure
• Analytics
• Infrastructure ML
• Data Plane Mapping
Table Stakes
• High Availability
• Security
• Performance
• Horizontal Scale
220. Next Generation Security
Segmentation Zero Trust
Macro
Micro
Nano
Global Threat
Analysis
Analytics &
Machine
Learning
Automation
(Intent Based
on Business
Logic)
Permit Baseline
Block Deviation CVE
Day Zero
221. Cloud Considerations
for Digital Transformation
Cloud Architecture
• Private
• Public
• Hybrid
Cloud Connectivity
• Local Internet
Breakout
• Cloud Transit
• VPN on Ramp
Security
• Workload
Protection
• Federated
Authentication
• Zero Trust Models
Analytics
• Application Flows
• Flow Volumes
222. Digital Enablement Services
Global Services Systems Integration Managed Services Cloud Services
• Enterprise
Networking Practice
• Security Practice
• Cloud Practice
• Collaboration
• Global Network of
Expertise
• Global Resourcing
• Service Delivery
Management
• Project Engineering
• Remote Support
• NOC monitoring &
Alerting
• Incident and Problem
Management
• Change
Management
• Legacy Upgrades
• FBX (IaaS)
• FDR (Backup and
Disaster Recovery)
• FWS (UC)
• FCX (Cloud, Internet,
WAN and SIP
Transit)
• FSA (Analytics)
223. Key Takeaways
Harmony SDI
Seamless
integration
between
technology within
your organisation.
Controller based,
with northbound
API and
business intent.
Security Cloud
Baselined, zero
trust without
impact on the
consumer.
Connectivity,
Security and
Analytics.
Digital Enablement:
Global Deployment,
Systems
Integration,
Managed Services
& Cloud.
HN
226. Discussion agenda
• The impact of Digital Transformation on traditional DR and Backup
• Evaluate where you are on the resiliency journey
• Discuss why traditional Backup is failing
• Share some customer examples
227. Digital Transformation impacts all industries
Evolution of People,
Process & Technology
New Customer
Expectations
New Markets,
New Competitors,
New Business Models
228. Digital strategy includes IT Transformation
Speed
Simplified and
Modernized IT
Agility
Scale with Multi-Cloud
and Hybrid Cloud
Resilience
No Downtime,
No Data loss
230. Transform through IT Resilience
The ability to accelerate transformation by
adapting to change without disrupting the business
231. The Journey to IT Resilience
Continuous
IT
Remove Systemic Risk
Converge and Automate DR and Backup
Accelerate Cloud
Hybrid/Public/Private Cloud
Increase Agility
Intelligent Workload Placement Anywhere
Achieve Efficiency
Aligned and Optimized Resources
Continuous Transformation
IT at the Speed of Business
242. Intelligent Index & Search
Elastic Journal
Data Protection Workflows
Compliance
Granular
86% of
Use Cases
Long-Term Retention Short-Term Retention
243. •Find & Restore
•Site based
•Unstructured and scalable
Intelligent Index and Search
7.0
*Subject to Change
245. ✓ Close-to-continuous IT and business operations
✓
Is a multi-function converged product segment, evolved
from backup, run book automation, replication
✓ Support scope is multi datacenter and multi-cloud
✓
Functionality includes IT operations resilience and
cyber attack mitigation
IT Resilience Requirements
248. Tencate using Zerto today for Ransomware
249
DR Strategy
Files Affected
Data Loss
Time to Recover
Without Zerto
Backup to tape
An entire file server at a
manufacturing facility
12 hours
2 weeks
With Zerto
Continuous replication
A number of directories on a file
server at a manufacturing facility
10 seconds
Under 10 minutes
250. The Zerto Difference
Single platform for continuous availability,
data protection, and workload mobility
to, from, and between multi clouds.
251. Zerto IT Resilience Platform
Converged
Backup Multi-Cloud
Hybrid Cloud
Disaster
Recovery
OrchestrationMigration Analytics
Lower IT Costs, Complexity & TCO
252.
253. How digital platforms
are stacking up for web 3.0
Josh Somma - Technical Director @Squiz
Email: jsomma@squiz.co.uk
254. What we’ll becovering...
● The arrival of Digital Experience Platforms inthe
marketplace
● How a former CMS company is navigating it’sway
through this disruption
● What’s driving these shifts in the marketplace
● Takeaways
255. What is a DXP?
( Digital Experience Platform )
256. DXP is as an “...integrated set of technologies, based o
common platform, that provides a broad range of au
with consistent,secure and personalized access to inf
and applications across many digital touchpoints.”
Source: https://gtnr.it/2GWqP5d
257. ‘A DXP is a collection of
technologies that work together
to enable our customers to deliver
advanced digital services no
matter the context of the user.
Matt Adney, Chief Product Officer, Squiz Source: http://bit.ly/2ShQqrt
258. ‘...a core set of software technologies that
orchestrates the creation, delivery and optimization of
personalized, content-rich digital experiences anytime ‘...
Source: http://bit.ly/2SZngCA
Source: http://bit.ly/2GGD9qZ
‘an integrated set of technologies, based on a common plat
a broad range of audiences with consistent, secure, and pers
information and applications across digitaltouchpoints.’
‘... an integrated collection of technologies and methodologies that provid
the ability to design and deliver user interface/presentation capabilities for
wide variety of interaction channels…’
259. What does a DXP actually look like?
Hosting & infrastructure
Customer Data (CRM)
Content management (CMS/DAM)
Search
Presentation
E-commerce Social Media
Analytics / BI Video
Marketing Automation Personalisation
Web services
261. Gartner Magic Quadrant
for Digital Experience
platforms
(Formerly Horizontal Portals)
IBM
Microsoft
Oracle
Adobe
Salesforce
SAP
...
Squiz
Kentico Software
SDL
Jahia
GX Software
OEpiserver
Sitecore
Acquia (the makers of
Drupal)
262. Why are all these disparate types
of companies coalescing around
this concept of DXP?
263. 'At a high level this is an agglomeration of WCM,DAM,
Portal, and Personalization vendors and tools.
And what a bizarre potpourri of vendors andproducts.
For starters, you should be suspicious any chart that
has both Salesforce and Squiz or Kentico and SAP
together.'
Tony Byrne, Founder, Real Story Group Source: http://bit.ly/2BNsF5j
265. Secure Hosting
Search
Web Development
Content Editing
CMS
Secure Virtualised Hosting
Global Content Delivery
CXP
Marketing Automation
CRM
Search
Insights & Analytics
Web Development
Content Editing
Integration Tools
Secure Virtualised Hosting
Global Content Delivery
Software as a Service
DXP
Integrated Ecosystem
Marketplace
Marketing Automation
CRM
Search
Insights & Analytics
Knowledge Graph
Web Development
Content Editing
Integration Platform
Personalisation
2019
Evolution: CMS → CXP → DXP
2014
2009
266. ‘I need a
website…’
‘I need a
website,
forms pushing
to the CRM
and an email
campaign…’
‘I need …
✓ A website
✓ API endpoints for the
companion app
✓ a chatbot creating
leads in the CRM
✓ a personalised
nurture campaign
✓ real time analytics
dashboard
How the conversations have evolved...
2009 2014 2019
278. Make sure claims of
integration are true
Be wary of all-in-one
DXP vendors
A federated model will likely be
the most common pattern
Use cases for truly bespoke
platforms will be rare