Digital First Marketing – Practical Use case for life insurance advisors
International Agency Forum – 22-23 May 2019, Shanghai
“From Quantity to Quality”
This document summarizes a panel discussion on digital bancassurance. The panelists discussed how banks and insurers can collaborate digitally to generate more fee income for banks from bancassurance. DBS Bank shared how they have differentiated themselves by helping customers understand their needs, developing innovative solutions with partners, being digital to the core, and having deep collaborative partnerships. Their goal is to help 1 million Singaporeans get insured and protected through further expanding their digital infrastructure and creating a seamless experience. The panel discussed whether bancassurance will dominate agency distribution in Asia in the future.
This document discusses an AI-powered insurer of the future. Key points:
- Advances in data, AI, and cloud computing are changing insurer functions like underwriting, claims, and customer service by bridging gaps between value chain components.
- Insurers of the future will require new skills like using AI to personalize customer experiences, augmenting internal data with external sources, and leveraging AI and data for superior claims handling.
- Insurers can take either a defensive or offensive strategy to AI - defensive focuses on compliance while offensive uses data and AI to solve business problems and improve competitiveness.
- Insurers are using a range of AI techniques like natural language processing, predictive
Webinar: Drive Growth by Reinventing Agent – Carrier workflow using SalesforceThe Digital Insurer
Drive Growth By Reinventing Agent-Carrier Workflow Using Salesforce
This webinar discussed how insurers can drive growth by reinventing their agent-carrier workflows using Salesforce. It featured presentations on industry trends, the Salesforce Insurance Cloud and Vlocity Insurance solutions. A customer success story from NBIS showed how implementing Salesforce improved productivity, growth tracking and executive reporting. The webinar encouraged insurers to embrace new technologies to enhance operational and customer experiences.
The document discusses a webinar on improving customer experience in insurance through new technologies. It includes presentations from three panelists:
1) James Harding discussed using self-service claims technologies to improve the customer experience and reduce costs. Claims are settled faster with high customer satisfaction rates.
2) Dr. Onn Keet Peng argued that understanding customers based on data insights allows insurers to provide the right products to customers at the right time through the right channels.
3) Hugh Terry explained that customers use multiple channels throughout their journey and expect a seamless experience. Insurers must meet customers on all channels to remain relevant.
Webinar for October 2020 - Customers for Life in a digital worldThe Digital Insurer
- The panel discussion focused on whether insurers can generate more value by focusing on customer lifetime value (CLV) instead of just individual products.
- Moving from a product-centric to a customer-centric model may provide valuation upside for insurers, but it requires changes to pricing, valuation and profitability models.
- Insurers can learn from other industries like banks that view customers as long term assets. However, transforming organizations and strategies to adopt CLV fully will take time and effort.
- New digital business models and platforms are also creating opportunities for insurers to engage customers in wider ecosystems and accommodate other products/services.
The Digital Insurer - Priviate presentation to Muang ThaiThe Digital Insurer
This document discusses digital transformation in the insurance industry in Asia. It begins with an overview of strategic perspectives on digital trends like the growing importance of data, changing consumer behavior, and new distribution models. It then examines what digital disruption looks like in insurance, including examples from banking. The document argues that while the industry is beginning to innovate, it still needs to move faster to adapt to the digital world and seize opportunities to transform products, distribution, and customer experience through new technologies. Large insurers are starting innovation programs, but independent InsurTech firms also pose competitive threats as they attract significant funding.
Transformation & Tradition: Reimagining the Customer-Agent Experience in Insu...Cake and Arrow
With the digitization of the insurance industry now fast underway, insurance companies are faced with the unique opportunity to leverage advances in technology to reclaim something of the bygone simplicity of the once trusted agent-customer experience, free from the mounds of paperwork, clunky technology, and complicated underwriting processes that have come to characterize buying insurance.
In this webinar, we will discuss how the insurance industry can re-imagine its own tradition of the agent-customer experience to usher in a new era of digital transformation built on trust, transparency and customer needs.
The document discusses an upcoming presentation on digital transformation in the insurance industry. It provides details on the event such as dates and participating speakers from insurance companies and insurtech firms. The presentation will explore topics like digital distribution, ecosystems, and ITC Asia's engagement with the industry. Upcoming ITC Asia events are also announced, including a digital summit on digital distribution and ecosystems in February 2021.
This document summarizes a panel discussion on digital bancassurance. The panelists discussed how banks and insurers can collaborate digitally to generate more fee income for banks from bancassurance. DBS Bank shared how they have differentiated themselves by helping customers understand their needs, developing innovative solutions with partners, being digital to the core, and having deep collaborative partnerships. Their goal is to help 1 million Singaporeans get insured and protected through further expanding their digital infrastructure and creating a seamless experience. The panel discussed whether bancassurance will dominate agency distribution in Asia in the future.
This document discusses an AI-powered insurer of the future. Key points:
- Advances in data, AI, and cloud computing are changing insurer functions like underwriting, claims, and customer service by bridging gaps between value chain components.
- Insurers of the future will require new skills like using AI to personalize customer experiences, augmenting internal data with external sources, and leveraging AI and data for superior claims handling.
- Insurers can take either a defensive or offensive strategy to AI - defensive focuses on compliance while offensive uses data and AI to solve business problems and improve competitiveness.
- Insurers are using a range of AI techniques like natural language processing, predictive
Webinar: Drive Growth by Reinventing Agent – Carrier workflow using SalesforceThe Digital Insurer
Drive Growth By Reinventing Agent-Carrier Workflow Using Salesforce
This webinar discussed how insurers can drive growth by reinventing their agent-carrier workflows using Salesforce. It featured presentations on industry trends, the Salesforce Insurance Cloud and Vlocity Insurance solutions. A customer success story from NBIS showed how implementing Salesforce improved productivity, growth tracking and executive reporting. The webinar encouraged insurers to embrace new technologies to enhance operational and customer experiences.
The document discusses a webinar on improving customer experience in insurance through new technologies. It includes presentations from three panelists:
1) James Harding discussed using self-service claims technologies to improve the customer experience and reduce costs. Claims are settled faster with high customer satisfaction rates.
2) Dr. Onn Keet Peng argued that understanding customers based on data insights allows insurers to provide the right products to customers at the right time through the right channels.
3) Hugh Terry explained that customers use multiple channels throughout their journey and expect a seamless experience. Insurers must meet customers on all channels to remain relevant.
Webinar for October 2020 - Customers for Life in a digital worldThe Digital Insurer
- The panel discussion focused on whether insurers can generate more value by focusing on customer lifetime value (CLV) instead of just individual products.
- Moving from a product-centric to a customer-centric model may provide valuation upside for insurers, but it requires changes to pricing, valuation and profitability models.
- Insurers can learn from other industries like banks that view customers as long term assets. However, transforming organizations and strategies to adopt CLV fully will take time and effort.
- New digital business models and platforms are also creating opportunities for insurers to engage customers in wider ecosystems and accommodate other products/services.
The Digital Insurer - Priviate presentation to Muang ThaiThe Digital Insurer
This document discusses digital transformation in the insurance industry in Asia. It begins with an overview of strategic perspectives on digital trends like the growing importance of data, changing consumer behavior, and new distribution models. It then examines what digital disruption looks like in insurance, including examples from banking. The document argues that while the industry is beginning to innovate, it still needs to move faster to adapt to the digital world and seize opportunities to transform products, distribution, and customer experience through new technologies. Large insurers are starting innovation programs, but independent InsurTech firms also pose competitive threats as they attract significant funding.
Transformation & Tradition: Reimagining the Customer-Agent Experience in Insu...Cake and Arrow
With the digitization of the insurance industry now fast underway, insurance companies are faced with the unique opportunity to leverage advances in technology to reclaim something of the bygone simplicity of the once trusted agent-customer experience, free from the mounds of paperwork, clunky technology, and complicated underwriting processes that have come to characterize buying insurance.
In this webinar, we will discuss how the insurance industry can re-imagine its own tradition of the agent-customer experience to usher in a new era of digital transformation built on trust, transparency and customer needs.
The document discusses an upcoming presentation on digital transformation in the insurance industry. It provides details on the event such as dates and participating speakers from insurance companies and insurtech firms. The presentation will explore topics like digital distribution, ecosystems, and ITC Asia's engagement with the industry. Upcoming ITC Asia events are also announced, including a digital summit on digital distribution and ecosystems in February 2021.
The document discusses a panel discussion on partnering for success in a digital world. The agenda includes opening remarks, opportunities in the industry from KPMG, insurer perspectives from AIA, and a panel discussion. There will also be updates from The Digital Insurer and a wrap up. The document provides information on the panellists and how to participate in the discussion through questions in the Q&A or comments in the chat. It also includes polls to gauge participants' views on key topics.
Gerent spotlight - Reinventing the Insurance Customer JourneyThe Digital Insurer
This document summarizes a webinar about reinventing the insurance customer journey and delivering a customer-centric digital experience. The webinar included a roundtable discussion with insurance industry leaders on changing customer expectations and how technology can help meet those expectations. It also featured presentations from The Gerent Solution and Salesforce on how their digital solutions can help insurers transform customer experiences. Attendees were offered a complimentary workshop from Gerent to discuss challenges and opportunities for digital transformation.
This document discusses digital transformation and ISG's digital framework. It provides an overview of key aspects of digital transformation including developing a vision, building a digital backbone, adopting flexible infrastructure and agile processes, understanding how applications drive delivery models, and taking a multi-speed approach to application development. The document also discusses how ISG typically helps clients develop digital strategies and roadmaps.
The document discusses the future of the agency model in insurance and introduces the concept of an "OMNI Advisor". It suggests that most insurers will fall behind in their digital transformations if they do not accelerate plans to move to this new model. The OMNI Advisor model envisions advisors having a digital presence and tools to engage with customers anytime. Examples from insurers like Generali Indonesia, Manulife Singapore, and Ping An China that have begun implementing aspects of this model are provided. The document argues that for agencies to remain relevant, they will need to adopt digital capabilities, content, and new skills to operate under a new, digitally-focused operating model.
This document provides a summary of an insurance webinar discussing digital disruption in the Asian insurance industry. The webinar featured presentations from representatives of Bought By Many, an insurance aggregator, and Anthropic, an insurtech company, on their approaches to digital distribution of niche insurance products and using data analytics. It also included a presentation from AXA Assistance on providing insurance as a digital service beyond just claims, such as integrating health services. The webinar concluded with a discussion of how insurance business models and products are evolving to focus on partnerships, personalized recommendations, and adding value through integrated digital ecosystems.
Participated in Razer Fintech Inaugural digital hackathon from 15 - 17 May 2020. Competed with a crowd of 300 (100 teams) to emerge as top 20. Proposed a community-focused Insure tech solution, utilising gamification, rewards and community spirit to increase uptake of insurance products.
Hugh Terry presented on digital insurance in Asia. Three major trends are driving change: technology is cheaper and easier to implement, data is more abundant and can power new business models, and consumers are more demanding. Insurers face disruption and need to transform existing models, create new models, or manage existing models. In Asia, opportunities exist to innovate in products, distribution, and customer experience through digital. Insurers must welcome multi-touch customers and leap ahead in digital product development to remain competitive. Leading insurers already have sizable digital workforces and are experimenting with innovation to transform.
Webinar:Along comes MLOps...the next big thing you'll want to knowThe Digital Insurer
This document is a summary of a panel discussion about machine learning operations (MLOps) and its growing importance in insurance. The panel featured representatives from Red Hat, Celent, Intel, and HDFC Life. They discussed how most insurers are still in the early days of adopting MLOps. HDFC Life then presented on its use of computer vision APIs for applications like age estimation, document verification, and risk profiling during the insurance process and claims. The discussion concluded with a call for feedback on MLOps and digital transformation in insurance.
The transformation to a Digital Insurer is complex as it changes the foundation of the organization. Complicating factor is the fast speed of digital innovation in the market and the current digital structure of the organization not able to deal with these changes. The digital transformation is however inevitable and mistakes will create a bigger gap, resulting in business deterioration. In this presentation a vision on Digital Insurance transformation is explained and more information is available to support a digital transformation process in a specific organization.
ChainGang Webinar - Blockchain & Insurance: The end, or just the beginning?The Digital Insurer
This document provides an agenda and overview of a webinar on blockchain and insurance. The webinar features several panelists from insurance and blockchain companies. The discussion agenda includes industry and venturing perspectives on blockchain use cases in action. Several insurance companies working on applications using the R3 Corda blockchain platform are listed, along with their lines of business and status of projects. The webinar concludes with a snap poll asking participants about the business opportunities of blockchain for insurance and their interest in follow up discussions.
The document provides an overview of the digital insurance landscape in Malaysia. It discusses the growing fintech ecosystem and progressive regulatory environment in Malaysia. The COVID-19 pandemic has accelerated the shift to digital consumer behaviors. Insurers have responded by partnering with ecosystem players and developing new digital business models and distribution channels. Speakers from Cover Genius, FWD, and AXA Affin Life provide perspectives on opportunities in areas like microinsurance, health and wellness products, and direct digital sales and underwriting.
2021 Best insurtech and insurance prediction listAlberto Garuccio
Insurtech issue #41 Techstars Startup Digest. If you are interested in reading the digital version or subscribing visit >> https://www.getrevue.co/profile/startupdigest-insurtech
This document summarizes a panel discussion on accelerating digital transformation in the insurance industry in Indonesia. The panel included representatives from an Indonesian insurer and an Insurtech company. They discussed trends like the urgency of digital change, different speeds of digital adoption, and the need for an omni-channel approach. The insurer representative discussed their focus on digital distribution and a seamless online customer journey. The Insurtech representative discussed how their platform provides various insurance products and aims to improve insurance literacy. The panel saw the most attractive areas for Insurtech in Indonesia being new digital business models and value chain innovations in sales and marketing.
The document summarizes an online panel discussion on the insurtech landscape in Israel. It includes:
1) An agenda for the panel with presentations on the global insurtech industry, the insurtech landscape in Israel, and perspectives from an insurtech company and insurance company.
2) A discussion of how the COVID-19 pandemic may impact insurers and insurtech companies, noting both challenges like reduced budgets but also opportunities to accelerate digital transformation.
3) Tips for insurtech companies to navigate the current environment, like exploring new partnerships and use cases that address insurers' top needs of increasing sales and reducing costs.
Here are a few of the disruptions we have picked up in the finance sector and how you can take your future into your own hands by transforming your company.
http://www.dearmedia.be/digital-transformation/
Digital thinking to transform face-to-face insurance in Asia by Hugh TerryThe Digital Insurer
These are the slides presented by The Digital Insurer at the Insurancecom conference in HK at the Ritz Carlton on 2nd December 2014.
The theme of the conference was profitable strategies for growth in 2015 and this presentation focuses on the opportunity to use digital thinking and trends to create Agency 2.0 and Banca 2.0 models
The Digital Insurer - Overview June 2016 for News Correspondent PostThe Digital Insurer
The document describes The Digital Insurer (TDI), which provides information and analysis on digital insurance trends. TDI maintains a global community of insurance professionals through its publications and events. It offers various content services, including the largest online library on digital insurance topics. TDI's leadership team has extensive experience in insurance technology.
An introduction of digital marketing for insurance brokers on how to use digital tactics and strategies to increase their awareness online and provide improved customer service.
Social Tribe – Special Edition Pulse Report – COVID-19SocialTribe
We can't imagine a greater challenge than the one we face today, a global pandemic that threatens the health and well being of our families and communities. As a 100% remote agency, we have not skipped a beat with the upheaval COVID-19 is causing around the world, and are doing everything we can to provide our clients and partners with informed, uninterrupted support.
Our perspective is that as populations shift towards indoor activities, there will be a greater need than ever before for organizations to shift resourcing towards online activations. As digital marketing experts, we're prepared to do everything we can to help you navigate these changes. We are happy to help discuss ideas, shifts, pivots--anything we need to do to keep your business healthy and positioned for growth.
The document discusses a panel discussion on partnering for success in a digital world. The agenda includes opening remarks, opportunities in the industry from KPMG, insurer perspectives from AIA, and a panel discussion. There will also be updates from The Digital Insurer and a wrap up. The document provides information on the panellists and how to participate in the discussion through questions in the Q&A or comments in the chat. It also includes polls to gauge participants' views on key topics.
Gerent spotlight - Reinventing the Insurance Customer JourneyThe Digital Insurer
This document summarizes a webinar about reinventing the insurance customer journey and delivering a customer-centric digital experience. The webinar included a roundtable discussion with insurance industry leaders on changing customer expectations and how technology can help meet those expectations. It also featured presentations from The Gerent Solution and Salesforce on how their digital solutions can help insurers transform customer experiences. Attendees were offered a complimentary workshop from Gerent to discuss challenges and opportunities for digital transformation.
This document discusses digital transformation and ISG's digital framework. It provides an overview of key aspects of digital transformation including developing a vision, building a digital backbone, adopting flexible infrastructure and agile processes, understanding how applications drive delivery models, and taking a multi-speed approach to application development. The document also discusses how ISG typically helps clients develop digital strategies and roadmaps.
The document discusses the future of the agency model in insurance and introduces the concept of an "OMNI Advisor". It suggests that most insurers will fall behind in their digital transformations if they do not accelerate plans to move to this new model. The OMNI Advisor model envisions advisors having a digital presence and tools to engage with customers anytime. Examples from insurers like Generali Indonesia, Manulife Singapore, and Ping An China that have begun implementing aspects of this model are provided. The document argues that for agencies to remain relevant, they will need to adopt digital capabilities, content, and new skills to operate under a new, digitally-focused operating model.
This document provides a summary of an insurance webinar discussing digital disruption in the Asian insurance industry. The webinar featured presentations from representatives of Bought By Many, an insurance aggregator, and Anthropic, an insurtech company, on their approaches to digital distribution of niche insurance products and using data analytics. It also included a presentation from AXA Assistance on providing insurance as a digital service beyond just claims, such as integrating health services. The webinar concluded with a discussion of how insurance business models and products are evolving to focus on partnerships, personalized recommendations, and adding value through integrated digital ecosystems.
Participated in Razer Fintech Inaugural digital hackathon from 15 - 17 May 2020. Competed with a crowd of 300 (100 teams) to emerge as top 20. Proposed a community-focused Insure tech solution, utilising gamification, rewards and community spirit to increase uptake of insurance products.
Hugh Terry presented on digital insurance in Asia. Three major trends are driving change: technology is cheaper and easier to implement, data is more abundant and can power new business models, and consumers are more demanding. Insurers face disruption and need to transform existing models, create new models, or manage existing models. In Asia, opportunities exist to innovate in products, distribution, and customer experience through digital. Insurers must welcome multi-touch customers and leap ahead in digital product development to remain competitive. Leading insurers already have sizable digital workforces and are experimenting with innovation to transform.
Webinar:Along comes MLOps...the next big thing you'll want to knowThe Digital Insurer
This document is a summary of a panel discussion about machine learning operations (MLOps) and its growing importance in insurance. The panel featured representatives from Red Hat, Celent, Intel, and HDFC Life. They discussed how most insurers are still in the early days of adopting MLOps. HDFC Life then presented on its use of computer vision APIs for applications like age estimation, document verification, and risk profiling during the insurance process and claims. The discussion concluded with a call for feedback on MLOps and digital transformation in insurance.
The transformation to a Digital Insurer is complex as it changes the foundation of the organization. Complicating factor is the fast speed of digital innovation in the market and the current digital structure of the organization not able to deal with these changes. The digital transformation is however inevitable and mistakes will create a bigger gap, resulting in business deterioration. In this presentation a vision on Digital Insurance transformation is explained and more information is available to support a digital transformation process in a specific organization.
ChainGang Webinar - Blockchain & Insurance: The end, or just the beginning?The Digital Insurer
This document provides an agenda and overview of a webinar on blockchain and insurance. The webinar features several panelists from insurance and blockchain companies. The discussion agenda includes industry and venturing perspectives on blockchain use cases in action. Several insurance companies working on applications using the R3 Corda blockchain platform are listed, along with their lines of business and status of projects. The webinar concludes with a snap poll asking participants about the business opportunities of blockchain for insurance and their interest in follow up discussions.
The document provides an overview of the digital insurance landscape in Malaysia. It discusses the growing fintech ecosystem and progressive regulatory environment in Malaysia. The COVID-19 pandemic has accelerated the shift to digital consumer behaviors. Insurers have responded by partnering with ecosystem players and developing new digital business models and distribution channels. Speakers from Cover Genius, FWD, and AXA Affin Life provide perspectives on opportunities in areas like microinsurance, health and wellness products, and direct digital sales and underwriting.
2021 Best insurtech and insurance prediction listAlberto Garuccio
Insurtech issue #41 Techstars Startup Digest. If you are interested in reading the digital version or subscribing visit >> https://www.getrevue.co/profile/startupdigest-insurtech
This document summarizes a panel discussion on accelerating digital transformation in the insurance industry in Indonesia. The panel included representatives from an Indonesian insurer and an Insurtech company. They discussed trends like the urgency of digital change, different speeds of digital adoption, and the need for an omni-channel approach. The insurer representative discussed their focus on digital distribution and a seamless online customer journey. The Insurtech representative discussed how their platform provides various insurance products and aims to improve insurance literacy. The panel saw the most attractive areas for Insurtech in Indonesia being new digital business models and value chain innovations in sales and marketing.
The document summarizes an online panel discussion on the insurtech landscape in Israel. It includes:
1) An agenda for the panel with presentations on the global insurtech industry, the insurtech landscape in Israel, and perspectives from an insurtech company and insurance company.
2) A discussion of how the COVID-19 pandemic may impact insurers and insurtech companies, noting both challenges like reduced budgets but also opportunities to accelerate digital transformation.
3) Tips for insurtech companies to navigate the current environment, like exploring new partnerships and use cases that address insurers' top needs of increasing sales and reducing costs.
Here are a few of the disruptions we have picked up in the finance sector and how you can take your future into your own hands by transforming your company.
http://www.dearmedia.be/digital-transformation/
Digital thinking to transform face-to-face insurance in Asia by Hugh TerryThe Digital Insurer
These are the slides presented by The Digital Insurer at the Insurancecom conference in HK at the Ritz Carlton on 2nd December 2014.
The theme of the conference was profitable strategies for growth in 2015 and this presentation focuses on the opportunity to use digital thinking and trends to create Agency 2.0 and Banca 2.0 models
The Digital Insurer - Overview June 2016 for News Correspondent PostThe Digital Insurer
The document describes The Digital Insurer (TDI), which provides information and analysis on digital insurance trends. TDI maintains a global community of insurance professionals through its publications and events. It offers various content services, including the largest online library on digital insurance topics. TDI's leadership team has extensive experience in insurance technology.
An introduction of digital marketing for insurance brokers on how to use digital tactics and strategies to increase their awareness online and provide improved customer service.
Social Tribe – Special Edition Pulse Report – COVID-19SocialTribe
We can't imagine a greater challenge than the one we face today, a global pandemic that threatens the health and well being of our families and communities. As a 100% remote agency, we have not skipped a beat with the upheaval COVID-19 is causing around the world, and are doing everything we can to provide our clients and partners with informed, uninterrupted support.
Our perspective is that as populations shift towards indoor activities, there will be a greater need than ever before for organizations to shift resourcing towards online activations. As digital marketing experts, we're prepared to do everything we can to help you navigate these changes. We are happy to help discuss ideas, shifts, pivots--anything we need to do to keep your business healthy and positioned for growth.
Go digital or die. Are Middle East insurers ready?Olivier Bauchart
How quickly would they go in adopting the right digital/business transformation? How far would they go? What would the enablers be? What would the benefits be in doing so…but why would they embark on this journey in the first place? How would an aggregator manage to attract global brands to enrich their panels and increase their conversion rate?
As far as eCommerce, Online Insurance and Aggregators are concerned, let’s structure this outlook in 3 sections spanning Market Reality, Digital Transformation and Business Transformation.
Frank van Wessel is the Digital Officer at Delta Lloyd, a Dutch insurance company. He discusses Delta Lloyd's ambitions around digitization, which include transforming the customer experience to be highly digital and improving the digital support for customers and advisors. Van Wessel notes that digitization requires transforming the entire company, not just implementing apps or websites, and that insurance companies face challenges like creating fully digital mindsets. The ultimate goal is to have customers and advisors appreciate and prefer digital services.
This document provides information from a presentation on creative digital engagement given by Steve Shepherd of Auburn Creative. The presentation covers digital consumption trends showing a rise in time spent online and on mobile. It discusses types of engaging content for social media like infographics and lists. Different social networks are outlined. Tips are provided for crafting engaging content, building a consistent brand, and measuring social media activity. The goal is to help businesses win more customers through effective digital strategies.
The document discusses the rise of robo-advisors and digital investment advisors, and how traditional advisory firms are adapting to compete. It notes that while robo-advisors are more cost effective and convenient, they lack human qualities like personalized discussions and around-the-clock availability. The author argues that advisory firms should integrate technology into their services while still providing personal relationships to clients.
1) Customers are increasingly communicating with each other online through forums and social media to discuss their experiences with companies, products, and services.
2) This new form of online communication gives customers power and information that companies are not adequately recognizing or responding to.
3) If companies want to remain competitive, they need to pay closer attention to what customers are saying online and adapt to changing customer needs, preferences, and expectations that are discussed through these new communication channels.
This document discusses how Allianz, an insurance company, implemented a real-time customer connection solution powered by Odigo to connect customers on its website with insurance brokers. The solution allows an online customer, Aranxta, to request a call with a broker, José. José receives a notification on his mobile app and can accept the call. This benefits both Aranxta by connecting her immediately to the right person, and José by gaining new qualified customers. It also helps Allianz executive Vincente by increasing sales and motivating brokers through monitored key performance metrics. The solution transforms customer experiences and provides business advantages for all parties.
Organisations that thrive are putting their customers in the driving seat, delivering greater value and ensuring an easy, delightful customer experience, leading to an expanding and loyal customer base and improved, continuous profits.
The document summarizes the key learnings from a trip to Silicon Valley by two authors to understand entrepreneurship and customer-centric approaches. They visited many successful startups and companies like Google, Apple, LinkedIn, and Salesforce. Their main conclusions are that modern organizations must put the customer first without compromise through a flexible, networked structure driven by a strong sense of purpose. Details and passion are also vital to satisfying customers.
The document summarizes the key learnings from a trip to Silicon Valley by two authors to understand the methods of entrepreneurship and customer focus. They visited many successful startups and companies like Google, Apple, LinkedIn, and Salesforce. Their main conclusions are that modern organizations must put the customer first without any compromise, even if it impacts short-term profits. They also emphasize building network organizations where information can flow freely across departments to better serve customers. Finally, companies need a strong, shared sense of purpose that inspires employees to deliver an outstanding customer experience.
LoginRadius Toronto Identity Meetup November 2019Bimal Parmar
This document discusses consumer identity management and why it has become an important topic. It notes the rise of online services and digital experiences, how everyday activities are moving online, and the increasing need for passwords and accounts across different channels. However, memory is finite and consumers struggle to remember numerous passwords. This leads to security issues if passwords are easy to guess. The document contrasts consumer identity and access management (CIAM) with internal identity and access management (IAM), noting key differences in purposes, scales, user experiences, and privacy considerations.
A team teaching presentation on digital advertising made by two advertising students from the S.I. Newhouse School of Public Communications based on research and interviews with experts in the field. Topics covered include but are not limited to: effective digital campaign marketing, the future of digital advertising, key indicators of a successful digital strategy, and tips for engaging your consumers via the RIGHT social media platforms. Special thanks to Jeff Barrett, Simon Bowthorpe, Scott Hoffman, and Rachel Cone-Gorham for participating in interviews and giving valuable insights.
This document discusses how merchants can use digital marketing strategies like search, social media, video, and mobile to grow their business. It covers changing consumer habits with these digital channels and opportunities for local merchants. Specific strategies discussed include getting found online through search engine optimization, leveraging social media best practices to drive repeat business, using video marketing, and ensuring mobile optimization. The importance of reviews, ratings and reputation are also covered.
This document discusses various technologies including social media, mobile technology, and cloud computing. It provides details on the growth of social media platforms and how professionals like accountants can benefit from using social media to build relationships, generate leads, and monitor reputation. Mobile technology is evolving rapidly with new devices like bendable phones and wearable technology. The document discusses how mobile phones can help professionals and be used by accountants to improve efficiency. It also covers emerging technologies like contactless payments and issues around customer relationship management, version control, and data security when working with cloud computing. The key message is that technology is changing rapidly and accountants need to adapt and leverage new technologies to remain relevant.
The document discusses the shift to digital media and social networking. It notes that 83% of Swedes now use the internet, with 60% having high-speed connections. 70% of people aged 18-35 base purchase decisions on recommendations rather than ads. The document outlines opportunities created by new technologies, like location-based services on mobile phones. However, it also notes challenges like maintaining control and ownership over one's digital life. It advocates that companies listen to customers, engage in dialogue on social media, and be transparent and personal online to adapt to changing customer behaviors and the rise of word-of-mouth promotion.
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Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdfMalak Abu Hammad
Discover how MongoDB Atlas and vector search technology can revolutionize your application's search capabilities. This comprehensive presentation covers:
* What is Vector Search?
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* Live demos with code snippets
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Perfect for developers, AI enthusiasts, and tech leaders. Learn how to leverage MongoDB Atlas to deliver highly relevant, context-aware search results, transforming your data retrieval process. Stay ahead in tech innovation and maximize the potential of your applications.
#MongoDB #VectorSearch #AI #SemanticSearch #TechInnovation #DataScience #LLM #MachineLearning #SearchTechnology
Introduction of Cybersecurity with OSS at Code Europe 2024Hiroshi SHIBATA
I develop the Ruby programming language, RubyGems, and Bundler, which are package managers for Ruby. Today, I will introduce how to enhance the security of your application using open-source software (OSS) examples from Ruby and RubyGems.
The first topic is CVE (Common Vulnerabilities and Exposures). I have published CVEs many times. But what exactly is a CVE? I'll provide a basic understanding of CVEs and explain how to detect and handle vulnerabilities in OSS.
Next, let's discuss package managers. Package managers play a critical role in the OSS ecosystem. I'll explain how to manage library dependencies in your application.
I'll share insights into how the Ruby and RubyGems core team works to keep our ecosystem safe. By the end of this talk, you'll have a better understanding of how to safeguard your code.
Ivanti’s Patch Tuesday breakdown goes beyond patching your applications and brings you the intelligence and guidance needed to prioritize where to focus your attention first. Catch early analysis on our Ivanti blog, then join industry expert Chris Goettl for the Patch Tuesday Webinar Event. There we’ll do a deep dive into each of the bulletins and give guidance on the risks associated with the newly-identified vulnerabilities.
This presentation provides valuable insights into effective cost-saving techniques on AWS. Learn how to optimize your AWS resources by rightsizing, increasing elasticity, picking the right storage class, and choosing the best pricing model. Additionally, discover essential governance mechanisms to ensure continuous cost efficiency. Whether you are new to AWS or an experienced user, this presentation provides clear and practical tips to help you reduce your cloud costs and get the most out of your budget.
Programming Foundation Models with DSPy - Meetup SlidesZilliz
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Overview
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Key Topics Covered
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- Understand the fundamentals of anomaly detection and its importance in identifying unusual behavior or failures in systems.
2. Understanding Edge (IoT)
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- Explore Apache Kafka for real-time data streaming and Amazon S3 for scalable storage solutions.
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7. What is Prometheus?
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8. Monitoring Application Metrics with Prometheus
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9. What is Camel K?
- Introduction to Camel K, a lightweight integration framework built on Apache Camel, designed for Kubernetes.
10. Configuring Camel K Integrations for Data Pipelines
- Learn how to configure Camel K for seamless data pipeline integrations in your anomaly detection workflow.
11. What is a Jupyter Notebook?
- Overview of Jupyter Notebooks, an open-source web application for creating and sharing documents with live code, equations, visualizations, and narrative text.
12. Jupyter Notebooks with Code Examples
- Hands-on examples and code snippets in Jupyter Notebooks to help you implement and test anomaly detection models.
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Power Grid Model
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What to expect
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Digital First Marketing – Practical Use case for life insurance advisors
1. Working together to accelerate the digital transformation of insurance
Working together to accelerate the digital transformation of insurance
Digital First Marketing – Practical Use case for life insurance advisors
International Agency Forum– 22-23 May 2019 , Shanghai
“From Quantity to Quality”
Presentation
2. Working together to accelerate the digital transformation of insurance
The world’s most valuable knowledge-base on
digital insurance
Knowledge
Accelerators
Community
Accelerators
Execution
Accelerators
Working together to accelerate the digital transformation of insurance
The world’s largest community of 30,000+ digital
insurance members
3. Working together to accelerate the digital transformation of insurance
• Changing consumer behaviour in a digital world
• New digital business models
• The move to prevention from indemnification
• The wave of new technologies that are emerging
Reset – what we are not going to talk much about in this session
4. Working together to accelerate the digital transformation of insurance
How can you equip
agents to thrive in a digital
world
So what are we going to talk about?
5. Working together to accelerate the digital transformation of insurance
Insurance Penetration
GWP/GDP
2%
ASIA
7%
EUROPE
6. 90%Of customers prefer to
research insurance online
Embracing digital disruption, Deloitte 2018
Working together to accelerate the digital transformation of insurance
7. Working together to accelerate the digital transformation of insurance
Of customers declare
agents as critical to decide
90%
Embracing digital disruption, Deloitte 2018
8. Working together to accelerate the digital transformation of insurance
The Digital Insurer’s perspective
The digital transformation of the life insurance
industry relies on enhancing face-to-face
distribution with digital capabilities. Digital is not
about eliminating the human touch – but enhancing
& optimising it.
9. Working together to accelerate the digital transformation of insurance
Solutions exist to
1. Establish personalised digital presence for the whole agency
network at unlimited scale
2. Constantly push corporate approved content to the "palm of" each
agent for omni-channel sharing with existing and prospective
customers
3. Get real-time data insights across through all layers of the
distribution network
Digital Marketing platforms for agents – here now
10. Working together to accelerate the digital transformation of insurance
Golden Rule with any new
tool:
Agents need to buy-in!
Experience has taught us…..
11. Working together to accelerate the digital transformation of insurance
“Digital is going to
take away my job”
#1 Fear
12. Working together to accelerate the digital transformation of insurance
“Technology from
Corporate is a waste
of my time”
#1 Belief
13. Working together to accelerate the digital transformation of insurance
“Generating new
business is my
biggest concern”
#1 Need
14. Working together to accelerate the digital transformation of insurance
Satisfying Agents #1
need will take away their
fear and make them
believers!
15. Working together to accelerate the digital transformation of insurance
“Show me how … get real”
16. Working together to accelerate the digital transformation of insurance
Get going: Provide a
personalised digital
presence for you
17. Working together to accelerate the digital transformation of insurance
every agent has their own website
Personalized
Own Customer
Testimonials
Click to Chat instantly
Easy e-Mail
Office location linked to
Maps
Available 24x7
18. Working together to accelerate the digital transformation of insurance
“OK – so I have a website
How does that help my
business?”
19. Working together to accelerate the digital transformation of insurance
You get a mobile app to connect you to your website
• Instantly know when someone is
visiting
• Proactively chat or note for follow-
up
• Capture leads even while you’re
sleeping
• Send professional and fresh content
in an instant
Your website Digitally connectedYour app+ =
20. Working together to accelerate the digital transformation of insurance
“now it is getting
interesting. I get real time
connectivity to clients and
prospects . BUT sounds
like a lot of work?”
21. Working together to accelerate the digital transformation of insurance
You get a simple agent office
Review campaigns sent by Marketing
Manage your Website Analyse & improve
Be connected to customers
22. Working together to accelerate the digital transformation of insurance
“Neat . So I know what my clients
and prospects are looking at …
and can follow up at the right time
and place. And it looks easy.
BUT Not quite there though
…Can you give me some
examples of how I can take full
advantage? ”
23. Working together to accelerate the digital transformation of insurance
Phone: +41-888-999-111
Email : nora@novia.com
Web: novia.com/nlee
Example #1: The On-
ramp to Digital
24. Working together to accelerate the digital transformation of insurance
The on ramp to digital
Nora has just wrapped up a client meeting in
Starbucks.
A friend of her client, Joe, overheard some of the
conversation about the insurance product Nora
was discussing. He is interested to learn more.
However, both are in a rush.
Nora hands Joe her card and says “Check out my
website to get some information about our Family
our Family Protection product.”
25. Working together to accelerate the digital transformation of insurance
Joe scans the QR code and goes to Nora’s website….
QR code goes directly
to Nora’s website
He finds the information he was missing from Nora’s discussion. He also notices he can
see her office location, start a chat, make an appointment or email her.
26. Working together to accelerate the digital transformation of insurance
Nora is immediately alerted that someone is on the website….
Nora sees someone is visiting her website and has been there a while. She decides to chat. “Hi
there. I see you are interested in Family Protection. Click to make an appointment, so we can
discuss your needs ”
Joe (on the site)
Nora (on mobile)
27. Working together to accelerate the digital transformation of insurance
Joe responds to the chat…..
“Hi Nora, it’s me Joe. We met today, but we
didn’t have time to talk. Can we meet tomorrow
at 3pm – same place?. BTW, your site looks really
cool!. I liked the look of that new savings
product”
Nora (on mobile)Joe (on the site)
“Hi Joe. That great . Time works
for me. Catch up tomorrow!
Give me your mobile in case we
miss each other”
28. Working together to accelerate the digital transformation of insurance
Example #2: Digital Word
of Mouth
29. Working together to accelerate the digital transformation of insurance
Digital Word of Mouth
Nora has spent several weeks helping
to sort out the financial affairs for
Sarah, the wife of one of her clients
who recently passed away.
Sarah mentions on Facebook how
Nora has helped her through a really
traumatic time – going way beyond the
call of duty.
Thank God for Nora. Thanks for all the
support in my time of need.
30. Working together to accelerate the digital transformation of insurance
All of Sarah’s friends on Facebook ask who is Nora?
Nora’s good deed results in new prospects from Sarah’s heartfelt
referral.
Thank you all for asking. Nora is my fantastic insurance
agent. Here’s her website www.novia.com/nlee
Sarah’s friends see the link to Nora’s site
They visit and connect up
31. Working together to accelerate the digital transformation of insurance
Sarah is very happy to have her testimonial put on Nora’s websit
Sarah leaves a great reference on Nora’s website so every
visitor can see it. Nora’s reputation with current and
prospective customers grows
32. Working together to accelerate the digital transformation of insurance
Example #3: New customers will find
you
33. Working together to accelerate the digital transformation of insurance
90%Of customers prefer to
research insurance online
Embracing digital disruption, Deloitte 2018
34. Working together to accelerate the digital transformation of insurance
Google Presence
“Google, Find a life insurance agent near me”
Your choice
Invisible in a digital world OR highly ranked?
35. Working together to accelerate the digital transformation of insurance
Example #4: The Digital
Follow-up
36. Working together to accelerate the digital transformation of insurance
Nora can use digital channels to do a digital follow up
Nora briefly met Justin and only had a short conversation about how she can assist him. Now
she completes the conversation via SMS / WhatsApp / email / messenger / Line etc…
Pick the message
Select Justin’s
Contact info
Send it
37. Working together to accelerate the digital transformation of insurance
Justin gets the message
The message is professionally written content
and contains the link to Nora’s website.
Nora
Justin’s Mobile
Nora’s website
38. Working together to accelerate the digital transformation of insurance
Nora can see what Justin does with the message
• Did Justin click the message link and when?
• How did Justin interact with the website?
Easier to gauge interest and determine any
follow up
39. Working together to accelerate the digital transformation of insurance
Example #5: Renewal
communication
40. Working together to accelerate the digital transformation of insurance
Adding the human touch to Annual Renewal & Review
Many insurers now issue key documentation like
annual statements via the Customer e-Portal
41. Working together to accelerate the digital transformation of insurance
Nora can now do a digital follow-up
a
Nora selects pre approved message to send
to Simon
Simon gets the message
from Nora
Nora takes a standardized message campaign aimed at customers
who have recently received their annual statements, she
personalizes it and sends the message out to Simon – one of her
long time clients.
42. Working together to accelerate the digital transformation of insurance
Simon clicks the link…..
Simon sets an appointment as he has just seen how expensive his
best friend’s cancer treatment was and wants to be covered. Instead
of a simple annual premium payment, Nora is able to upsell a new
critical illness rider.
Simon clicks on
the link
Simon gets to Nora’s website and sets
an appointment
Meeting put into
Nora’s diary
43. Working together to accelerate the digital transformation of insurance
I am sure you can think of more examples
Product Launches
Quarterly updates
Feedback surveys
Birthday messages
New agent recruitment
Changes in tax
Claims payment notifications
Digital ecommerce
from my site…
Annual financial review
44. Working together to accelerate the digital transformation of insurance
”Now I am a believer!
Tell me how I persuade my
company to invest. I want
to be an Ironman/woman
agent”
45. Working together to accelerate the digital transformation of insurance
Give me more
I get more leads
My close rate increases
I can engage with my customers
using digital content
My customers come to my site for
their service needs
It has been made so easy for me!
Thankyou Insurer X for upgrading
me
Because…
46. Working together to accelerate the digital transformation of insurance
1. Find a solution that scales – distribution channels and thousand
of agents. Just imagine the insights and learning – and the speed
of that learning
2. Don’t need everything from day 1 - but need an architecture that
can accommodate new modes of communication as they will
continue to evolve quickly
3. Focus on the goals for the agents – give them a solution they
can believe in
What do insurers need to do?
48. Working together to accelerate the digital transformation of insuranceWorking together to accelerate the digital transformation of insurance
49. Working together to accelerate the digital transformation of insurance
Hugh Terry : hugh.terry@the-digital-insurer.com
Slides are available at TDI Website Events section:
https://www.the-digital-insurer.com/event/2019-limra-loma-international-agency-transformation-forum/
Presentation