dhc is a specialist internal communication consultancy that has worked with many organizations since 1994 to improve employee engagement and performance during times of change. They help clients successfully manage major change programs through clear leadership communication of objectives and engaging employees at all levels. dhc's approach involves identifying the attitudes and behaviors needed to achieve business goals and focusing communication accordingly.

1. dhc overview January 2009

2. Agenda About dhc Our approach How we can help you Case studies Clients

3. About dhc dhc is a specialist internal communication consultancy working in partnership with organisations to manage internal communication effectively, improving employee engagement and performance Since it was founded in 1994, dhc has worked in partnership with many businesses/organisations across a wide range of industry sectors We work with organisations to improve levels of engagement during change: providing leadership direction, aligning behaviours to business objectives and gaining employee support Our team of specialist consultants provides a strong and effective blend of experience and expertise. Their backgrounds include journalism, marketing and communication, HR, training and development, change management, psychology and a wide range of industry sector experience including banking and financial services, retail, IT, broadcasting, telecommunications, food and drink, recruitment advertising and management consultancy

4. Our approach Our approach is based on the concept that a change in people’s behaviour, raised employee expectations and increased levels of engagement are all crucial factors in successful organisational transformation dhc help clients to successfully accomplish major change programmes (restructuring and reorganisations, mergers and acquisitions, launch of new products and brands, introduction of new vision/values/behaviours etc.) through: clear and creative leadership communication of company objectives engaging the right people at all levels during the change process winning commitment, aligning behaviours and integrating new skills at leadership, management and employee level We strongly believe effective internal communication adds value to an organisation. Successful companies clearly identify the attitudes and behaviours they need from their people and then focus their communication on achieving them. We help clients to: Connect communication with the business agenda and market focus Identify attitudes and behaviours

5. We can help you by: Bringing strategy to life and making it ‘real’ for employees Increasing the speed of change through proper engagement Improving performance during re-structuring and re-organisation of processes Reducing absence and down time during periods of change Improving employee engagement by connecting communication with the business agenda Developing and implementing a robust message framework and integrated communication strategy Developing and implementing best practice communication processes, team structures and principles Communication training and mentoring for executives and managers Working with leaders to clarify their communication role Agreeing, prioritising and simplifying key messages Improving the effectiveness of stakeholder management Providing experienced interim resource to add value and support internal teams

6. Case studies Barclaycard Embedded vision and values. Internal communication activity delivered an uplift of over 12% in employee engagement scores. Newly implemented processes streamlined communication activity and supported on-going change programme. Middle management trained in communication capability BBC Leadership and stakeholder management and coaching. Implemented best practice internal communication model. Developed communication team capabilities and introduced standardised processes for the business Siemens/NS&I Developed a robust message framework based on account strategy and plan, carried out research and audit of existing processes and worked with existing team to develop message framework Carlsberg Audited current internal communication practices in preparation for the roll out of a new employee behaviours programme. Developed a clear, detailed plan to create a back to basics communication approach for the leadership team, managers and internal communication resource including a robust message framework supporting business strategy and new behaviours programme

7. Clients