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Strategic FM
Developing the FM Strategy
Chris Garbett
FM Strategy Drivers
• What influences the FM Strategy?
• Organisational Strategy
• Stakeholder Expectations
• External Factors
FM
Strategy
Organisation
Strategy
External
Factors
User
Expectations
Organisation Strategy
• Depends on type of organisation & sector
• EXAMPLES
• Public Sector
– Central Government
– Local Authority
– NHS
• Private Sector
– Retailers
– Manufacturers
– Finance Industry
• Not For Profit Sector
– Charities
– Sports and Social Clubs
– Religious Organisations
Sample Organisation Strategies
• Reduce High Street presence and concentrate on online
• Use own volunteer labour wherever possible
• High visibility prestige accommodation
• Support local community and business
• Green credentials and lowest possible environmental impact
• Who are the Stakeholders?
• What are their expectations?
• How can we assess their expectations?
• EXAMPLES
• Expectations of:
– Shareholders
– Building occupants
– Neighbours
– Who is interested in cost?
– Who is interested in furniture
Stakeholder Expectations
• EXAMPLES
– Legal Compliance
– Sustainability
• Use PESTLE Analysis
External Factors
FM Strategy
Property
Strategy
Buy
Rent
Service
Delivery
Strategy
In-House
Outsource
Other
Transport
Strategy
Catering
Strategy
FM Strategy Further Development and Options
• Monitor the strategy
– Metrics for monitoring
– Hard
– Soft
• Review the strategy
– Findings from monitoring
– Changes in
– Expectations
– Organisation Strategy
– External, e.g. new legislation
Monitoring and Review
Thank You

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Developing the FM strategy