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SMART Methodology
Using SMART to set objectives
Objective
• Goal or
• Target or
• Point to be reached
• Part of the strategy
From military. Strategy - push enemy out of sector.
• Objective 1 clear wood
• Objective 2 capture bridge
COVID Strategy
• Overall strategy – prevent deaths from COVID
• How?
Objectives
1. Treat patients
2. Stop spread of infection
3. Develop vaccine.
These are objectives
SMART
• S Specific
• M Measurable
• A Achievable or Attainable
• R Relevant or Realistic
• T Time bound
SPECIFIC
• Identify something specific, not vague.
• E.g. “To deliver superior outcomes…” doesn’t mean anything.
Superior to what or whom? What outcomes?
• To reduce energy costs - specific
Measurable
• Something can see when achieved
• E.g. reduce waste by 10%
• Can see if achieved
Achievable
• An objective that can be reached.
• Can we do it?
• Do we have the resources?
• E.g. Reduce maintenance costs by 50%
• Specific Yes
• Measurable Yes
• Achievable No
Relevant
• Does it make sense?
• It is appropriate?
• All FM Staff to have a Level 4 qualification
• Or
• All FM staff to study for an appropriate IWFM Qualification.
• Which is relevant/appropriate?
Time bound
• Will achieve this by when?
• If not time-bound, it is wishful thinking.
• We will reduce emissions
• Or
• We will reduce emissions by replacing diesel vehicles with electric
vehicles within next 3 years.
SMART Objective example
• We will answer call outs more quickly.
• Better
• As from next quarter;
• we will respond to 80% of urgent call outs within 2 hours and
• non-urgent call outs within 24 hours.
• Specific, Measurable, Achievable, Relevant, Time-bound

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SMART Objective setting in FM

  • 1. SMART Methodology Using SMART to set objectives
  • 2. Objective • Goal or • Target or • Point to be reached • Part of the strategy From military. Strategy - push enemy out of sector. • Objective 1 clear wood • Objective 2 capture bridge
  • 3. COVID Strategy • Overall strategy – prevent deaths from COVID • How? Objectives 1. Treat patients 2. Stop spread of infection 3. Develop vaccine. These are objectives
  • 4. SMART • S Specific • M Measurable • A Achievable or Attainable • R Relevant or Realistic • T Time bound
  • 5.
  • 6. SPECIFIC • Identify something specific, not vague. • E.g. “To deliver superior outcomes…” doesn’t mean anything. Superior to what or whom? What outcomes? • To reduce energy costs - specific
  • 7. Measurable • Something can see when achieved • E.g. reduce waste by 10% • Can see if achieved
  • 8. Achievable • An objective that can be reached. • Can we do it? • Do we have the resources? • E.g. Reduce maintenance costs by 50% • Specific Yes • Measurable Yes • Achievable No
  • 9. Relevant • Does it make sense? • It is appropriate? • All FM Staff to have a Level 4 qualification • Or • All FM staff to study for an appropriate IWFM Qualification. • Which is relevant/appropriate?
  • 10. Time bound • Will achieve this by when? • If not time-bound, it is wishful thinking. • We will reduce emissions • Or • We will reduce emissions by replacing diesel vehicles with electric vehicles within next 3 years.
  • 11. SMART Objective example • We will answer call outs more quickly. • Better • As from next quarter; • we will respond to 80% of urgent call outs within 2 hours and • non-urgent call outs within 24 hours. • Specific, Measurable, Achievable, Relevant, Time-bound