The document discusses the importance of developing a global mindset, highlighting individual attributes such as competencies, psychological capital, and social capital necessary to navigate diverse socio-cultural environments. It addresses the increasing competition due to globalization and the need for organizations to adapt to maintain a competitive advantage. It emphasizes the significance of emotional intelligence and its role in effective interpersonal and organizational relationships.

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DEVELOPING GLOBAL MINDSET
Pratima Daipuria
Associate Professor, JIMS , Rohini

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• A job which allows you to take time off whenever you want
and you don’t even need your manager’s approval for it.
• A job where you are able to rate your boss on his/her
leadership skills
• A job which allows you to take care of needs of your ailing
parents
• A job which is allows you to innovate and speakup your
mind...
A DREAM JOB…A DREAM JOB…

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• More countries and companies
now compete in global;
• Effects of globalization are
pervasive;
• Emergence of new social,
political and business models.
THE GLOBAL MINDSET…THE GLOBAL MINDSET…

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• A set of individual attributes that enable an individual to
influence individuals, groups, and organizations from diverse
socio/cultural/institutional systems.
• Individual Attributes= Competencies (KSA)
GLOBAL MINDSET ? WHAT IS IT ?GLOBAL MINDSET ? WHAT IS IT ?

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• Hypercompetitive environment
• Competitive advantage or Sustainable advantage ?
• Where do the seeds lie?
• Organizational capability - to shape the minds and actions of
their employees to ensure successful performance.
CHALLENGE ACROSS GLOBAL ORGANIZATIONSCHALLENGE ACROSS GLOBAL ORGANIZATIONS

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• Food pay;
• Proper recognition;
• Opportunities to grow to different and bigger roles; and
• Satisfaction in their careers.
NEEDS OF PEOPLE ACROSS GLOBENEEDS OF PEOPLE ACROSS GLOBE

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Quest for
Adventure
Quest for
Adventure
Self-AssuranceSelf-Assurance
Passion for
Diversity
Passion for
Diversity
Cosmopolitan
Outlook
Cosmopolitan
Outlook
Cognitive
Complexity
Cognitive
Complexity
Psychological
Capital
Global Business
Savvy
Global Business
Savvy
IntellectualIntellectual
CapitalCapital
Interpersonal
Impact
Interpersonal
Impact
DiplomacyDiplomacy
Intercultural
Empathy
Intercultural
Empathy
Social
Capital
GLOBAL MINDSETGLOBAL MINDSET
source:Thunderbird School of global mgmt

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INTELLECTUAL CAPITAL (IC)INTELLECTUAL CAPITAL (IC)
Global Business
Savvy
Global Business
Savvy
Cosmopolitan
Outlook
Cosmopolitan
Outlook Cognitive ComplexityCognitive Complexity
Knowledge of global
industry
Knowledge of global
industry
Knowledge of global
competitive business &
marketing strategies
Knowledge of global
competitive business &
marketing strategies
Knowledge of how to
transact business & manage
risk in other countries
Knowledge of how to
transact business & manage
risk in other countries
Knowledge of supplier
options in other parts
of the world
Knowledge of supplier
options in other parts
of the world
Knowledge of cultures in
different parts of
the world
Knowledge of cultures in
different parts of
the world
Knowledge of geography,
history and important
persons of several countries
Knowledge of geography,
history and important
persons of several countries
Up-to-date knowledge of
important world events
Up-to-date knowledge of
important world events
Knowledge of economic and
political issues, concerns,
etc. of major
regions of the world
Knowledge of economic and
political issues, concerns,
etc. of major
regions of the world
Ability to grasp complex
concepts quickly
Ability to grasp complex
concepts quickly
Strong analytical and
problem solving skills
Strong analytical and
problem solving skills
Ability to understand
abstract ideas
Ability to understand
abstract ideas
Ability to take complex
issues & explain the main
points simply &
understandably
Ability to take complex
issues & explain the main
points simply &
understandably

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PSYCHOLOGICAL CAPITAL (PC)PSYCHOLOGICAL CAPITAL (PC)
Passion for DiversityPassion for Diversity Quest for AdventureQuest for Adventure Self-AssuranceSelf-Assurance
Interest in exploring
other parts of the world
Interest in exploring
other parts of the world
Interest in getting to know
people from other parts
of the world
Interest in getting to know
people from other parts
of the world
Interest in varietyInterest in variety
Interest in dealing with
challenging situations
Interest in dealing with
challenging situations
Willingness to test one’s
abilities
Willingness to test one’s
abilities
EnergeticEnergetic
Self-confidentSelf-confident
Comfortable in
uncomfortable situations
Comfortable in
uncomfortable situations
Witty in tough situationsWitty in tough situations
Interest in living in
another country
Interest in living in
another country
Willingness to take risksWillingness to take risks
Interest in dealing with
unpredictable situations
Interest in dealing with
unpredictable situations

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SOCIAL CAPITAL (SC)SOCIAL CAPITAL (SC)
Intercultural EmpathyIntercultural Empathy IInterpersonal ImpactIInterpersonal Impact DiplomacyDiplomacy
Ability to work well with
people from other parts
of the world
Ability to work well with
people from other parts
of the world
Ability to understand
non-verbal expression of
people from other cultures
Ability to understand
non-verbal expression of
people from other cultures
Ability to engage people
from other parts of the
world to work together
Ability to engage people
from other parts of the
world to work together
Experience in negotiating
contracts in other cultures
Experience in negotiating
contracts in other cultures
Reputation as a leaderReputation as a leader
Ease of starting a
conversation with a stranger
Ease of starting a
conversation with a stranger
Ability to integrate diverse
perspectives
Ability to integrate diverse
perspectives
Ability to listen to what
others have to say
Ability to listen to what
others have to say
Willingness to
collaborate
Willingness to
collaborate
Ability to emotionally
connect to people from
other cultures
Ability to emotionally
connect to people from
other cultures
Strong networks with
people from other cultures
and with influential people
Strong networks with
people from other cultures
and with influential people
CredibilityCredibility

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• Why do people spend so much time ignoring their feelings or
getting run over by them?

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• Do you sometimes wonder why highly intelligent people
struggle in life while others with moderate Intelligence
succeed?

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• The feelings, beliefs, perceptions and values that people hold
when they engage with any business. It’s the emotional assets
in your organization that determine whether or not people
will work well for you, buy from you, employ you and enter
into business with you.
EMOTIONAL CAPITAL (EC)EMOTIONAL CAPITAL (EC)

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• Psychological, behavioral, and physiological episodes
experienced toward an object, person, or event that create a
state of readiness.
• Most emotions occur without our awareness.
EMOTIONS...EMOTIONS...

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ROUTES TO EMOTIONROUTES TO EMOTION

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• The capacity for recognizing our own feelings and those of
others, for motivating ourselves, and for managing emotions
well in ourselves and in our relationships.
• -Daniel Goleman (1995)
EMOTIONAL INTELLIGENCEEMOTIONAL INTELLIGENCE

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Social Awareness
Self-management
Understanding and sensitivity to the
feelings, thoughts, and situation of
others
Controlling or redirecting our internal
states, impulses, and resources
Self-awareness
Understanding your own emotions,
strengths, weaknesses, values, and
motives
Relationship
Management
Managing other people’s emotions
Low
High
ROLE OF EMOTIONAL INTELLIGENCEROLE OF EMOTIONAL INTELLIGENCE

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Individual
•Goals & Aspirations
•Values
•Interests
•KSAs
Organisation
•Objectives &
Strategies
•Values
•Culture
•Structure & Mgmt
•Rewards
PERSON -ORGANIZATION FITMENTPERSON -ORGANIZATION FITMENT

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THANK YOU !!