1. Presented by : Mayank Sharma(7)
Mandeep Bajwa(4)
Neha Bansal(5)
Nitish Chauhan(6)
Pravesh Mishra(1)

2. Introduction of Harrods
Groups
 years
 Harrods in a business for 162
 Situated in Brompton Roads , London
 Harrods founder name is Henry Edward Harrods
 Harrods has other enterprises undertaken such as
Harrods Banks , Estates , Aviation and Air Harrods

3. Introduction of Harrods
Retail

 5,000 employees from 86 nationalities
 Footfall is up to 100,000 customers per day
 Harrods built a unique reputation supported by its
brand values
British; Luxury; Innovation; Sensation; Service
 Turnover of 1 Billion pound

4. Problems of Harrods

 Different labor market
 Retention of employees
 Perception of society towards Retail

5. Importance of
Training & Development

 To improve the performance of employees for
achieving goal of business
 Focus on sales training
 Training – on or off-the-job
 Improves performance in a specific role
 Increases employee motivation

6. Importance of
Training & Development

 Development : Enhances and extends personal
capabilities
 Provides opportunities to employees for
development in sales skills

7. Training & Development
in Harrods

 Harrods Welcome – induction course for all
 Your Theatre – sales techniques and customer awareness
 Harrods Fashion programme – follows product from design to
sale
 Voice, body language and presentation skills workshops
 Harrods Sales degree – the first and only globally recognised
2-year programme

8. What employees says

 Jessica who start as a low staff employees after
gradation and now 3 year later she is retail manager
 James is a Sales Associate and one of Harrods first
Sales Degree students.
 Amber and Sabrina same case as them

9. Retention by Harrods

Retaining employees:
 It help to lower recruitment costs
 Retains key skills and abilities in the business
 Improves staff loyalty and commitment

10. Retention by Harrods

Harrods strategies to retain employees :
 High pay scale and sales bonuses for individuals
and teams
 Regular appraisal, clear targets and two-way
communication
 Improved work schedules - help to give a better
work life balance

11. Result of retention by
Harrods

Employee turnover fall from 51.4% in
2006 to 25% in November 2011

12. Human resource in IB

 MNC working with high skilled or qualified employees
from different countries
 Examples : IT sector , Aviation sectors , Space agencies
etc.
 These sector’s companies work with different countries
employees and utilizes the resources from out of the
nation.

13. Questions in case

 1. Describe the difference between training and
development.
 2. Explain the importance of developing employees.
 3. Analyse the methods by which Harrods ensures it recruits
and retains its employees.
 4. Evaluate how training and development leads to career
progression at Harrods.

14. Conclusion

 Changing perception of society
 Retention of employees and low employees turnover
 After training employees become loyal
 Utilize proper human resource which belongs from 86
countries