The document summarizes several training workshops conducted by Carrefour KSA for their employees. It describes a "Train the Trainer" workshop held in September 2014 that was designed to help department heads, trainers and managers improve their training skills and techniques. It also outlines workshops on company culture, category management, and emotional intelligence in retail environments. The goal of the trainings was to help employees at all levels enhance their skills in areas like training delivery, category planning, team management, and controlling emotions under pressure. Participant feedback indicated the workshops provided valuable insights and learning that could be applied on the job.

1. 2Recruitment & People Development Dept. Excellence Trough Professionalism
Train the Trainer
KSA Carrefour facilitated the Training “Train the Trainer” with the assistant of Int. HO which was held for KSA last
Sept 8-9 2014 at Mercure Hotel Riyadh. The Training was design exclusively for Department Heads, Trainer, DOSI
Manager and other Commercial trainer conducted by the CEO of K2 Strategies Mr. Thomas King. Attended by all
the Internal Trainer, DOSI Managers and Department Heads.
Mr. King speeches and workshop have inspires a lot of successful managers & executives though his experience and
passionate commitment in sales, training and consulting, which have been distilled into proven style & methods to
help our managers to upgrade their Training style, techniques and especially the way they can deliver their own
Trainings to our staff which can lead to strong service and positive result as well.
The trainings included; the role and characteristic of effective trainers, advanced presentation skills, utilizing training
aids such as: ice breakers, games, puzzles and, facilitation, reflective practice, action planning, building rapport,
measuring and benchmarking, and training evaluation.
During the workshop, the participants enjoyed a lot especially when the trainer initiated them on how to deliver their
Trainings effectively, each participant presented their group slides and after the viewers will give their own feedback
to their colleagues. In this part it is essential that the trainer receives feedback from participants on the effectiveness
of the topic. It is also important for participants to have the possibility to raise concerns, make suggestions and reflect
on what they have learnt. This activity helps the participants to refine, reflect and improve their own training design,
content and their delivery techniques.

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Train the Trainer Workshop in Action
People Development Dept. Excellence Trough Professionalism

3. 3People Development Dept. Excellence Trough Professionalism
Train the Trainer Workshop in Action

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Train the Trainer Workshop in Action
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Train the Trainer Workshop in Action
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Company Culture, Permanent Responsibility & Team Management
The Synergy training was held for KSA between 25th of April to 3rd of September, 2014 for 6 Groups As the Trainer
Mr. Hattab Aouini. The program was highlighting our company policy, the Permanent Responsibility and how our
managers manage their own Team. The course design for New Managers for CC & PR and for Team Management it
was attended by all the services and commercial managers who didn't attend the Training previously.
Without doubt, one of the participants said that this seminar provided opportunities for participants to familiarize
with the basic concept leading in managing effectively its own team. He define also the role of this seminar as a
valuable chance to develop a master plan that encourages the whole group to contribute to better implementation and
adaptation of the Company Culture.
We found above training is worthy and seeking the know-how for our managers about mission, concept, values and
policies and where is it.
People Development Dept. Excellence Trough Professionalism

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Company Culture, Permanent Responsibility & Team Management
People Development Dept. Excellence Trough Professionalism

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Company Culture, Permanent Responsibility & Team Management
People Development Dept. Excellence Trough Professionalism

9. Practical Category Management Workshop
Marketing and R&PD department work hand in hand in organizing the Practical Category Management Workshop. It
was facilitated by Nielsen Company with the Trainer Benjamin Vanopbroeke, Head of Merchandising Services
Middle East & North Africa together with Khaled Anwar who helped in facilitating the whole workshop last
September 2 & 3, 2014 in Holiday Inn Hotel, Riyadh. The training was attended by the marketing and top
management team respectively.
Now a days, we are in the highly, sophisticated and competitive Hypermarket. Top retailers evaluate all the
opportunities to offer and present the right prices, with the right promotion in the right place and time. Due to our
increasing, and highly competitors, the company needs to provide a wide range of strategies in Category
Management style.
We believe that the marketing and management team will translate the whole learning into practical exercises, they
might have few challenges, and however, the eagerness to learn and team work of the group will overcome those
challenges together and meet the company planning and category management objective and take its success in the
near future.
Basing on the Course evaluation, we received very open and positive feedback from the attendees where they have
highlighted all their key area of concerns. The whole workshop provided the team with a comprehensive
understanding how to implement Category Management entire Carrefour KSA.

10. Retail Emotional Management Workshop
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11. Retail Emotional Management Workshop
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12. Retail Emotional Management Workshop
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13. Retail Emotional Management Workshop
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14. Retail Emotional Management Workshop
Another training conducted by K2 Strategies for the Top Management which was held last September 10-11, 2014 at
Mercure Hotel, Riyadh. The training was attended by all the Store GM and executive management.
The Training was focused on the key tools and techniques required of emotional intelligent Leaders like our Top
Management who work in Retail environment. The Trainer used the combination of best practiced in retail, modern
thinking, real life experienced, example and insights. During the workshop the Trainer pointed out that the
participants should understand what Emotional Intelligence is and how to manage their own Emotions especially in
dealing with their subordinates in the Store likewise to our beloved customers.
Our GM’s should learn how to use Emotions rather than letting their emotions dictate their thinking and behavior.
After the workshop they should better understand how to engage with their staff in a process that enables greater
success, result and apply new learning to the pressure of a retail environment, whether on the selling area, in the
warehouse or in the offices.
One GM shared during the discussion that "if you succeeded in controlling your emotions you will take more rational
decisions, you will communicate with your staff in a more effective way and you will become successful & happier
as well. Lots of Managers know how to communicate effectively to their subordinates but they fail to do it because
they lack the ability to control their emotions”.

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Retail Emotional Management Workshop

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Retail Emotional Management Workshop