UEM indicators help bridge the gap between business and IT by providing insight into the user experience of a web application. There are five key indicators: user counts, changes in user behavior, geographical variations, problem impact, and service level agreements. Data for the indicators can come from web log files, synthetic transaction robots, client-side tagging, and web traffic analysis appliances. The indicators help IT understand issues affecting users and help business understand how technology problems impact important metrics.
Charts from the session at MWC2013 where I co-presented with Chris Frosk from AT&T about the new IBM-ATT partnership which is focused on accelerating our client's speed in delivering mobile apps to market with high quality.
TI 1641 - delivering enterprise software at the speed of cloudVincent Burckhardt
- The document discusses delivering enterprise software at the speed of cloud by transforming to a cloud-first architecture and development model.
- Traditional on-premises software requires lengthy downtime for upgrades and does not scale linearly, while cloud enables continuous delivery through tight feedback loops between development and operations.
- Organizational culture must change alongside technical changes to support more frequent deployments through automation, collaboration between teams, and a DevOps model.
Bug deBug Chennai 2012 Talk - Future of testing impact of mobile devices by S...RIA RUI Society
Over last couple of years, mobile devices have shown a phenomenal growth, at the same time PC industry is on a declining path. Due to this, we are experiencing a paradigm shift on how applications are built, tested, and used by the end users, and has a potential to create a disruption in the tradition way of software development and QA. Though it started with consumers, enterprises are also embracing mobility more and more, especially after the stupendous success of iPad. At the same time enterprises are also facing challenges in the area of provisioning, data management, device management, and security. Mobile devices are also used differently compared to traditional computing platforms. Due to this mobility devices and platforms throw up a new kind of challenges to testing fraternity. Calsoft Labs, with its unique competence and experience of working with leading Software and Hardeware companies, has been in the forefront of mobility. Calsoft Labs’ Mobility & Testing practice have been working together for some time to build methodologies, processes, and frameworks to address the challenges arising because of the above mentioned challenges shift and to create a new paradigm in application and product testing.
TeamC2 is a mobile communication and collaboration platform developed by MindwareCorps to enable seamless access to business applications from mobile devices. It provides a unified interface that allows users to access various existing business systems like groupware, CRM, and ERP through their mobile phones. The platform supports all major mobile operating systems and guarantees the same experience across devices. It also leverages the capabilities of smartphones to improve work productivity. Partner companies help customize the platform for different business needs through optimized applications within 1-2 months. TeamC2 aims to overcome limitations of existing mobile solutions and provide the best return on investment.
Mobile Enterprise Application Platform: A solution to myriad challenges in en...[x]cube LABS
1. The document discusses Mobile Enterprise Application Platforms (MEAPs), which provide tools and middleware for developing, deploying, and managing mobile applications across different devices and platforms.
2. MEAPs address challenges like app diversity and fragmentation by allowing developers to write apps once and deploy them across platforms. They also enable integration with backend systems and device features.
3. The document examines the benefits of MEAPs, including faster development and deployment, management capabilities, and issues to consider when choosing a MEAP solution.
PCTY 2012, Developing for Mobile Enterprise Application Platform v. Peter EibakIBM Danmark
Developing for Mobile Enterprise Application Platform
This document discusses developing mobile apps with IBM's Mobile Foundation. It covers challenges in building mobile apps, IBM's software delivery process, and the IBM Mobile Foundation architecture. The Mobile Foundation provides a complete enterprise framework for mobile computing including app development tools, a mobile app platform, security, analytics, and integration with backend systems. Rational Collaborative Lifecycle Management tools can help manage the development lifecycle and accelerate delivery of mobile apps.
IBM MobileFirst and Case Studies_Frank Müller_IBM Symposium 2013IBM Switzerland
The document discusses IBM's MobileFirst approach and portfolio. It highlights key mobile trends including increased mobile commerce and social networking. It outlines challenges for developing mobile solutions, such as supporting multiple platforms and devices. The document then summarizes IBM's MobileFirst offerings including analytics, security, management tools and industry solutions. It provides an overview of IBM's recommended journey for clients to embark on a mobile strategy, including workshops, pilots and full implementation. Finally, it shares two customer case studies about developing mobile apps for sales support and product configuration.
Charts from the session at MWC2013 where I co-presented with Chris Frosk from AT&T about the new IBM-ATT partnership which is focused on accelerating our client's speed in delivering mobile apps to market with high quality.
TI 1641 - delivering enterprise software at the speed of cloudVincent Burckhardt
- The document discusses delivering enterprise software at the speed of cloud by transforming to a cloud-first architecture and development model.
- Traditional on-premises software requires lengthy downtime for upgrades and does not scale linearly, while cloud enables continuous delivery through tight feedback loops between development and operations.
- Organizational culture must change alongside technical changes to support more frequent deployments through automation, collaboration between teams, and a DevOps model.
Bug deBug Chennai 2012 Talk - Future of testing impact of mobile devices by S...RIA RUI Society
Over last couple of years, mobile devices have shown a phenomenal growth, at the same time PC industry is on a declining path. Due to this, we are experiencing a paradigm shift on how applications are built, tested, and used by the end users, and has a potential to create a disruption in the tradition way of software development and QA. Though it started with consumers, enterprises are also embracing mobility more and more, especially after the stupendous success of iPad. At the same time enterprises are also facing challenges in the area of provisioning, data management, device management, and security. Mobile devices are also used differently compared to traditional computing platforms. Due to this mobility devices and platforms throw up a new kind of challenges to testing fraternity. Calsoft Labs, with its unique competence and experience of working with leading Software and Hardeware companies, has been in the forefront of mobility. Calsoft Labs’ Mobility & Testing practice have been working together for some time to build methodologies, processes, and frameworks to address the challenges arising because of the above mentioned challenges shift and to create a new paradigm in application and product testing.
TeamC2 is a mobile communication and collaboration platform developed by MindwareCorps to enable seamless access to business applications from mobile devices. It provides a unified interface that allows users to access various existing business systems like groupware, CRM, and ERP through their mobile phones. The platform supports all major mobile operating systems and guarantees the same experience across devices. It also leverages the capabilities of smartphones to improve work productivity. Partner companies help customize the platform for different business needs through optimized applications within 1-2 months. TeamC2 aims to overcome limitations of existing mobile solutions and provide the best return on investment.
Mobile Enterprise Application Platform: A solution to myriad challenges in en...[x]cube LABS
1. The document discusses Mobile Enterprise Application Platforms (MEAPs), which provide tools and middleware for developing, deploying, and managing mobile applications across different devices and platforms.
2. MEAPs address challenges like app diversity and fragmentation by allowing developers to write apps once and deploy them across platforms. They also enable integration with backend systems and device features.
3. The document examines the benefits of MEAPs, including faster development and deployment, management capabilities, and issues to consider when choosing a MEAP solution.
PCTY 2012, Developing for Mobile Enterprise Application Platform v. Peter EibakIBM Danmark
Developing for Mobile Enterprise Application Platform
This document discusses developing mobile apps with IBM's Mobile Foundation. It covers challenges in building mobile apps, IBM's software delivery process, and the IBM Mobile Foundation architecture. The Mobile Foundation provides a complete enterprise framework for mobile computing including app development tools, a mobile app platform, security, analytics, and integration with backend systems. Rational Collaborative Lifecycle Management tools can help manage the development lifecycle and accelerate delivery of mobile apps.
IBM MobileFirst and Case Studies_Frank Müller_IBM Symposium 2013IBM Switzerland
The document discusses IBM's MobileFirst approach and portfolio. It highlights key mobile trends including increased mobile commerce and social networking. It outlines challenges for developing mobile solutions, such as supporting multiple platforms and devices. The document then summarizes IBM's MobileFirst offerings including analytics, security, management tools and industry solutions. It provides an overview of IBM's recommended journey for clients to embark on a mobile strategy, including workshops, pilots and full implementation. Finally, it shares two customer case studies about developing mobile apps for sales support and product configuration.
2013 Enterprise Connect Avaya keynote Kevin KennedyAvaya Inc.
This document discusses Avaya's focus on becoming a software company that provides open mobile enterprise collaboration platforms and customer support. It outlines Avaya's opportunities in emerging forces like WebRTC and middleware enabling coherence. Avaya aims to be the preferred provider of open collaboration platforms and provide purposeful transition leadership through examples like BYOD, WAN optimization, identity engines and more. The document closes by emphasizing Avaya's clarity of purpose in serving enterprises.
This document provides a summary of a presentation on addressing challenges in mobile application testing. It discusses how mobile application testing is different than traditional web testing due to factors like device fragmentation, new capabilities to test, and more network considerations. It also outlines what mobile testers need, including test automation, device cloud access, test planning and reporting tools, and the ability to test various parts of a mobile solution like the backend systems and network. The presentation was given by representatives from IBM and AT&T.
Cisco vs. Microsoft - Strategic Decisions for a Unified Communications Deploy...Brent Kelly
Many organizations have Cisco networking equipment as well as Cisco voice communications solutions. These same organizations also have Microsoft desktop software and MIcrosoft Lync, which is used by many enterprises for presence and instant messaging.
Both vendors are pushing very hard to have organizations adopt their entire unified communications offering. For Cisco, this means deploying the Jabber client along with WebEx for conferencing and Cisco video solutions. For Microsoft, this means deploying more capabilities in Microsoft Lync, including conferencing and collaboration as well as Enterprise Voice.
In many companies, there are articulate and impassioned people who are sincerely trying to do their best who argue for one vendor's unified communications offering over the other. This often ends up in a "Cisco versus Microsoft" discussion, which may become a heated argument.
What to do?
This presentation looks at many of the issues involved with a Cisco vs. Microsoft unified communications debate. It provides individuals and companies with strategies for eliminating one vendor as well as ways the two solutions may co-exist in the organization.
Improving Software Delivery with Software Defined Environments (IBM Interconn...Michael Elder
How will you change the way your company delivers high quality customer experiences?
As market dynamics have shifted requiring faster deliveries and greater innovation, most companies are challenged to keep up with the pace. Cultural movements like DevOps and technology shifts like Software Defined Environments offer you the opportunity to deliver greater business value for your end users.
In this talk, we’ll teach you how to leverage UrbanCode Deploy with Patterns to design reusable, portable Heat-based templates which capture all of the elements of your application workload to deploy against OpenStack, Amazon, or VMWare vCenter. We’ll also cover some advanced topics like capturing templates which allow autoscaling, load balancing, and other policies as part of your workload blueprint.
So come learn how you can make your experience as an integrator, specialist, or developer better while simultaneously helping your end users.
#Converge2014: Avaya CEO Kevin Kennedy Keynote Speech at IAUG Converge 2014Avaya Inc.
On Tuesday, April 29, Avaya CEO Kevin Kennedy delivered the keynote speech of the IAUG Converge 2014 conference. He shared that Avaya is focusing on simple, open, mobile, scalable network infrastructure and products.
Mobile technology has grown rapidly in the last decade and created challenges for organizations to manage an increasing number of mobile devices and platforms. The document introduces the Mobile Way framework which provides a total lifecycle management solution to address issues like mobile strategy, support for multiple platforms, BYOD policies, security, and asset management. It helps companies execute their mobile strategy and improve productivity through multi-OS device management and other features.
Avaya’s 2013 Guidebook is the market-leading overview of the collaboration technologies and trends driving businesses of every size. Written for business and IT executive alike, the Guide features in-depth analysis and commentary from industry experts on the innovations that can help you and your organization gain and keep a competitive edge.
Topics in the Guide include:
• Why mobile and desktop videoconferencing are the future of communications;
• How instant messaging is evolving past mere presence to awareness;
• What are the 8 best practices every contact center must follow;
• The steps you must take to secure your Unified Communications deployment.
Contributors to this year’s Guide include leading Avaya executives such as CEO Kevin Kennedy, SVPs Gary Barnett, Marc Randall, Michael Runda, and Brett Shockley, and top analysts from Forrester and Nemertes Research as well as experts from IBM, VMware and other valued Avaya partners.
The Guide also includes 14 enterprise case studies and 28 charts and infographics to create a full picture of how you can create a better, more agile business even in a fluctuating macroeconomic climate.
Webinar Service2Media: new era of financial engagement apps 15.03.12Service2Media
This document discusses how mobile apps can help financial institutions regain customer trust and engagement. It defines "apps of engagement" as focused mobile app experiences that empower customers. The document outlines how the app lifecycle platform can help financial institutions deliver app portfolios across operating systems and form factors. It also discusses how the platform supports best practices across six pillars to evolve apps throughout their lifecycle.
Creating a mobile enterprise application business case.DMI
Enterprise mobility is one of the most exciting opportunities within the workplace these days because of all the change management opportunities it provides organizations. There is a real paradigm shift occurring in terms of how organizations are looking at their business processes and how they can change – really CHANGE – them with mobile enterprise applications.
This 3 part series will guide you and your enterprise through:
1. Developing an actionable mobile enterprise application
strategy
2. Creating a mobile enterprise application business case
3. Choosing the right Mobile Enterprise Application Platform
(MEAP) partner
IBM® Worklight helps organizations extend their business to mobile devices. It provides an open, comprehensive and advanced mobile application platform to build, run and manage mobile applications.
In this webinar you will learn:
An overview of IBM Worklight's main capabilities
An introduction to the different components
Insights into the benefits of the IBM Worklight platform
This document discusses ONE Automation, an approach from UC4 that integrates and orchestrates workflows across an entire enterprise using a single automated process stream. It addresses the problem of technology silos created by virtualization and cloud computing. The UC4 Automation Platform is presented as the solution, allowing end-to-end monitoring, orchestration, and execution across physical, virtual and cloud environments. It combines process automation with complex event processing to make automated decisions based on business indicators across the entire organization.
Understanding and Applying Unified CommunicationsPlante & Moran
Unified communications (UC) integrates communication functions into business processes. It can be purchased through telecom, desktop, or application providers. UC includes tools like presence, instant messaging, conferencing, mobility features, and integrating communications into business processes. While vendors often oversimplify UC, it is best viewed as a continuum from infrastructure integration to application integration. UC aims to optimize processes by speeding communication and collaboration.
How Enterprise Mobility is reinventing Enterprise SoftwareCristiano Oliveira
Enterprise mobility is reinventing enterprise software as employees are driving adoption of mobile devices before enterprises realize returns. The consumerization of IT means innovations emerge for consumers first, challenging enterprises. A layered approach innovates with mobile apps and platforms versus just mobilizing existing systems. Well-designed enterprise apps differ from consumer apps, and developed versus emerging markets require different approaches. HTML5 and cloud computing are promising but not ready to replace native apps. Strategic advice includes focusing on apps over SDKs, understanding different audience needs, and delivering frequently updated apps like consumer firms.
Video. The new dialtone for business communicationsschinarro
The document is a presentation on videoconferencing adoption in Europe. It discusses trends showing increasing adoption of videoconferencing, the competitive landscape dominated by Cisco, Polycom and others, and forecasts growing revenues and deployments of videoconferencing and telepresence equipment in Europe through 2014. It also covers challenges, guidance for success, and available IDC research on the topic.
This document provides an overview of the unified communications and collaboration market, including definitions, market size and trends, solution areas, and Cisco's UC portfolio. It discusses how UC solutions integrate multiple communication methods to allow distributed groups and individuals to collaborate. The global UC market is estimated to be $20.8 billion in 2016, with major growth drivers being mobility, cloud/virtualization, and social business. Cisco is a leading provider of UC solutions and its strengths include an integrated suite, interoperability across devices, and large installed base. However, its solutions are also noted as complex to manage. Microsoft Lync offers a full UC suite that well connects with other Microsoft products like Office and Exchange.
AD 1656 - Transforming social data into business insightVincent Burckhardt
This document discusses how social data from within organizations can be transformed into business insights. It describes how analyzing employee engagement and social networks within a company can provide benefits such as understanding organizational health, identifying innovation and advocacy, improving employee retention, and enabling personalized recommendations for employees. The IBM Engagement Analytics solution is presented as a way to capture and understand an organization's social network data to achieve these goals.
IBM Mobile Quality Assurance - Open Beta Study Group Session 1Roger Snook
IBM is introducing a new Mobile Quality Assurance tool in open beta to help organizations continuously deliver high quality mobile applications. The tool provides features across the mobile development lifecycle like over the air app distribution to testers, in-app bug reporting, direct user feedback collection, crash log reporting, and planned sentiment analysis of app store reviews. These capabilities are meant to streamline the feedback loop from users and testers to development teams to integrate user input before and after application releases. The goal is to improve mobile app quality and proactively manage quality risks through rapid issue identification and reduced development cycles.
An Overview on IBM MobileFirst Platform v7ibmmobile
Mobile first applications allow you to turn every interaction into an opportunity to deliver value. Whether they help you to create deeper engagement with your customers, enable your employees to work more productively, or connect you to your ecosystem of partners, the application is often the first point of contact and it must allow users to take action anytime and anywhere. How do you rapidly and cost effectively deliver a portfolio of enterprise mobile applications? Explore with us how you can meet and exceed customer expectations and business requirements with a standards-based, mobile first application platform and an agile, integrated mobile DevOps strategy that helps you develop, connect, manage and secure mobile apps with unmatched speed and agility.
Lean about what's new in IBM MobileFirst Platform v7. http://ibm.co/1L1SttH
Enterprise mobility challenges and opportunitesAlgarytm
Mobile is the new desktop. The presentation covers the following What makes mobile more complex than web development? Challenges & Opportunities with Enterprise Mobile Enablement. For more information contact us at sales@algarytm.com
The document describes a case study of a virtual retail company using Oracle's Real User Experience Insight (RUEI) product. RUEI helped the company by providing insights into real end-user experiences on their website to proactively find and address issues. This improved customer satisfaction and reduced costs by enabling faster response to problems. RUEI also identified bottlenecks and areas of high user frustration through dashboard reports, allowing the company to improve its online shopping experience and prevent lost revenue.
The document describes how a virtual retail company implemented Oracle's Real User Experience Insight (RUEI) solution to address challenges with monitoring end-user experience, performance issue response times, and gaining business and IT insights. RUEI provided proactive monitoring and diagnostics to prevent lost revenue, faster response to customer issues through error replay, easy identification of bottlenecks, and powerful reporting dashboards for both business and IT users. The implementation of RUEI helped the company reduce maintenance costs, improve customer satisfaction, and prevent lost revenue from transaction failures.
2013 Enterprise Connect Avaya keynote Kevin KennedyAvaya Inc.
This document discusses Avaya's focus on becoming a software company that provides open mobile enterprise collaboration platforms and customer support. It outlines Avaya's opportunities in emerging forces like WebRTC and middleware enabling coherence. Avaya aims to be the preferred provider of open collaboration platforms and provide purposeful transition leadership through examples like BYOD, WAN optimization, identity engines and more. The document closes by emphasizing Avaya's clarity of purpose in serving enterprises.
This document provides a summary of a presentation on addressing challenges in mobile application testing. It discusses how mobile application testing is different than traditional web testing due to factors like device fragmentation, new capabilities to test, and more network considerations. It also outlines what mobile testers need, including test automation, device cloud access, test planning and reporting tools, and the ability to test various parts of a mobile solution like the backend systems and network. The presentation was given by representatives from IBM and AT&T.
Cisco vs. Microsoft - Strategic Decisions for a Unified Communications Deploy...Brent Kelly
Many organizations have Cisco networking equipment as well as Cisco voice communications solutions. These same organizations also have Microsoft desktop software and MIcrosoft Lync, which is used by many enterprises for presence and instant messaging.
Both vendors are pushing very hard to have organizations adopt their entire unified communications offering. For Cisco, this means deploying the Jabber client along with WebEx for conferencing and Cisco video solutions. For Microsoft, this means deploying more capabilities in Microsoft Lync, including conferencing and collaboration as well as Enterprise Voice.
In many companies, there are articulate and impassioned people who are sincerely trying to do their best who argue for one vendor's unified communications offering over the other. This often ends up in a "Cisco versus Microsoft" discussion, which may become a heated argument.
What to do?
This presentation looks at many of the issues involved with a Cisco vs. Microsoft unified communications debate. It provides individuals and companies with strategies for eliminating one vendor as well as ways the two solutions may co-exist in the organization.
Improving Software Delivery with Software Defined Environments (IBM Interconn...Michael Elder
How will you change the way your company delivers high quality customer experiences?
As market dynamics have shifted requiring faster deliveries and greater innovation, most companies are challenged to keep up with the pace. Cultural movements like DevOps and technology shifts like Software Defined Environments offer you the opportunity to deliver greater business value for your end users.
In this talk, we’ll teach you how to leverage UrbanCode Deploy with Patterns to design reusable, portable Heat-based templates which capture all of the elements of your application workload to deploy against OpenStack, Amazon, or VMWare vCenter. We’ll also cover some advanced topics like capturing templates which allow autoscaling, load balancing, and other policies as part of your workload blueprint.
So come learn how you can make your experience as an integrator, specialist, or developer better while simultaneously helping your end users.
#Converge2014: Avaya CEO Kevin Kennedy Keynote Speech at IAUG Converge 2014Avaya Inc.
On Tuesday, April 29, Avaya CEO Kevin Kennedy delivered the keynote speech of the IAUG Converge 2014 conference. He shared that Avaya is focusing on simple, open, mobile, scalable network infrastructure and products.
Mobile technology has grown rapidly in the last decade and created challenges for organizations to manage an increasing number of mobile devices and platforms. The document introduces the Mobile Way framework which provides a total lifecycle management solution to address issues like mobile strategy, support for multiple platforms, BYOD policies, security, and asset management. It helps companies execute their mobile strategy and improve productivity through multi-OS device management and other features.
Avaya’s 2013 Guidebook is the market-leading overview of the collaboration technologies and trends driving businesses of every size. Written for business and IT executive alike, the Guide features in-depth analysis and commentary from industry experts on the innovations that can help you and your organization gain and keep a competitive edge.
Topics in the Guide include:
• Why mobile and desktop videoconferencing are the future of communications;
• How instant messaging is evolving past mere presence to awareness;
• What are the 8 best practices every contact center must follow;
• The steps you must take to secure your Unified Communications deployment.
Contributors to this year’s Guide include leading Avaya executives such as CEO Kevin Kennedy, SVPs Gary Barnett, Marc Randall, Michael Runda, and Brett Shockley, and top analysts from Forrester and Nemertes Research as well as experts from IBM, VMware and other valued Avaya partners.
The Guide also includes 14 enterprise case studies and 28 charts and infographics to create a full picture of how you can create a better, more agile business even in a fluctuating macroeconomic climate.
Webinar Service2Media: new era of financial engagement apps 15.03.12Service2Media
This document discusses how mobile apps can help financial institutions regain customer trust and engagement. It defines "apps of engagement" as focused mobile app experiences that empower customers. The document outlines how the app lifecycle platform can help financial institutions deliver app portfolios across operating systems and form factors. It also discusses how the platform supports best practices across six pillars to evolve apps throughout their lifecycle.
Creating a mobile enterprise application business case.DMI
Enterprise mobility is one of the most exciting opportunities within the workplace these days because of all the change management opportunities it provides organizations. There is a real paradigm shift occurring in terms of how organizations are looking at their business processes and how they can change – really CHANGE – them with mobile enterprise applications.
This 3 part series will guide you and your enterprise through:
1. Developing an actionable mobile enterprise application
strategy
2. Creating a mobile enterprise application business case
3. Choosing the right Mobile Enterprise Application Platform
(MEAP) partner
IBM® Worklight helps organizations extend their business to mobile devices. It provides an open, comprehensive and advanced mobile application platform to build, run and manage mobile applications.
In this webinar you will learn:
An overview of IBM Worklight's main capabilities
An introduction to the different components
Insights into the benefits of the IBM Worklight platform
This document discusses ONE Automation, an approach from UC4 that integrates and orchestrates workflows across an entire enterprise using a single automated process stream. It addresses the problem of technology silos created by virtualization and cloud computing. The UC4 Automation Platform is presented as the solution, allowing end-to-end monitoring, orchestration, and execution across physical, virtual and cloud environments. It combines process automation with complex event processing to make automated decisions based on business indicators across the entire organization.
Understanding and Applying Unified CommunicationsPlante & Moran
Unified communications (UC) integrates communication functions into business processes. It can be purchased through telecom, desktop, or application providers. UC includes tools like presence, instant messaging, conferencing, mobility features, and integrating communications into business processes. While vendors often oversimplify UC, it is best viewed as a continuum from infrastructure integration to application integration. UC aims to optimize processes by speeding communication and collaboration.
How Enterprise Mobility is reinventing Enterprise SoftwareCristiano Oliveira
Enterprise mobility is reinventing enterprise software as employees are driving adoption of mobile devices before enterprises realize returns. The consumerization of IT means innovations emerge for consumers first, challenging enterprises. A layered approach innovates with mobile apps and platforms versus just mobilizing existing systems. Well-designed enterprise apps differ from consumer apps, and developed versus emerging markets require different approaches. HTML5 and cloud computing are promising but not ready to replace native apps. Strategic advice includes focusing on apps over SDKs, understanding different audience needs, and delivering frequently updated apps like consumer firms.
Video. The new dialtone for business communicationsschinarro
The document is a presentation on videoconferencing adoption in Europe. It discusses trends showing increasing adoption of videoconferencing, the competitive landscape dominated by Cisco, Polycom and others, and forecasts growing revenues and deployments of videoconferencing and telepresence equipment in Europe through 2014. It also covers challenges, guidance for success, and available IDC research on the topic.
This document provides an overview of the unified communications and collaboration market, including definitions, market size and trends, solution areas, and Cisco's UC portfolio. It discusses how UC solutions integrate multiple communication methods to allow distributed groups and individuals to collaborate. The global UC market is estimated to be $20.8 billion in 2016, with major growth drivers being mobility, cloud/virtualization, and social business. Cisco is a leading provider of UC solutions and its strengths include an integrated suite, interoperability across devices, and large installed base. However, its solutions are also noted as complex to manage. Microsoft Lync offers a full UC suite that well connects with other Microsoft products like Office and Exchange.
AD 1656 - Transforming social data into business insightVincent Burckhardt
This document discusses how social data from within organizations can be transformed into business insights. It describes how analyzing employee engagement and social networks within a company can provide benefits such as understanding organizational health, identifying innovation and advocacy, improving employee retention, and enabling personalized recommendations for employees. The IBM Engagement Analytics solution is presented as a way to capture and understand an organization's social network data to achieve these goals.
IBM Mobile Quality Assurance - Open Beta Study Group Session 1Roger Snook
IBM is introducing a new Mobile Quality Assurance tool in open beta to help organizations continuously deliver high quality mobile applications. The tool provides features across the mobile development lifecycle like over the air app distribution to testers, in-app bug reporting, direct user feedback collection, crash log reporting, and planned sentiment analysis of app store reviews. These capabilities are meant to streamline the feedback loop from users and testers to development teams to integrate user input before and after application releases. The goal is to improve mobile app quality and proactively manage quality risks through rapid issue identification and reduced development cycles.
An Overview on IBM MobileFirst Platform v7ibmmobile
Mobile first applications allow you to turn every interaction into an opportunity to deliver value. Whether they help you to create deeper engagement with your customers, enable your employees to work more productively, or connect you to your ecosystem of partners, the application is often the first point of contact and it must allow users to take action anytime and anywhere. How do you rapidly and cost effectively deliver a portfolio of enterprise mobile applications? Explore with us how you can meet and exceed customer expectations and business requirements with a standards-based, mobile first application platform and an agile, integrated mobile DevOps strategy that helps you develop, connect, manage and secure mobile apps with unmatched speed and agility.
Lean about what's new in IBM MobileFirst Platform v7. http://ibm.co/1L1SttH
Enterprise mobility challenges and opportunitesAlgarytm
Mobile is the new desktop. The presentation covers the following What makes mobile more complex than web development? Challenges & Opportunities with Enterprise Mobile Enablement. For more information contact us at sales@algarytm.com
Similar to Developer and Fusion Middleware 1 _ Christian Ledwidge _ Application Performance Monitoring - Improve User Experience reduce user abandonment.pdf
The document describes a case study of a virtual retail company using Oracle's Real User Experience Insight (RUEI) product. RUEI helped the company by providing insights into real end-user experiences on their website to proactively find and address issues. This improved customer satisfaction and reduced costs by enabling faster response to problems. RUEI also identified bottlenecks and areas of high user frustration through dashboard reports, allowing the company to improve its online shopping experience and prevent lost revenue.
The document describes how a virtual retail company implemented Oracle's Real User Experience Insight (RUEI) solution to address challenges with monitoring end-user experience, performance issue response times, and gaining business and IT insights. RUEI provided proactive monitoring and diagnostics to prevent lost revenue, faster response to customer issues through error replay, easy identification of bottlenecks, and powerful reporting dashboards for both business and IT users. The implementation of RUEI helped the company reduce maintenance costs, improve customer satisfaction, and prevent lost revenue from transaction failures.
The document describes how a virtual retail company implemented Oracle's Real User Experience Insight (RUEI) solution to address challenges with monitoring end-user experience, performance issue response times, and gaining business and IT insights. RUEI provided proactive monitoring and diagnostics to prevent lost revenue, faster response to customer issues through error replay, easy identification of bottlenecks, and powerful reporting dashboards for both business and IT users. The implementation of RUEI helped the company reduce maintenance costs, improve customer satisfaction and service levels, and prevent lost revenue from transaction failures.
This document discusses how IT processes will become more digital and mobile in the next 3 years. It notes limitations of current IT tools including a lack of understanding, limited scope, and difficulty of use. The pain of delayed functionality is rated as critical by 85% of businesses. Automation is needed for resilient and agile business processes that span applications and infrastructure. Fewer, more integrated tools will be required to automate processes across the application lifecycle, service delivery, and resolution of issues. Intelligent closed-loop automation is presented as a solution to coordinate multiple data sources and events to meet service level agreements and business needs.
Embrace IT Operations Management with OpManager to get the visibility into your network, server & storage, application, and service layers. Find the exact fault in minutes and troubleshoot quickly.
Protecting your application investment white paper 0908 2 Laurie LeBlanc
Service Oriented Monitoring allows organizations to monitor applications and services from a business perspective by relating technical infrastructure elements to the services they support. This helps IT prioritize issues based on their business impact, improves communications between IT and business teams, and ensures applications and services meet performance and availability needs. Implementing Service Oriented Monitoring takes 2-6 weeks and provides benefits like reduced downtime, improved end-user satisfaction, and better protection of application investments.
What changes does the IT organization bring to cloud innovation?TD Web Services
The debate of cloud computing has been ongoing for a long time. However it is still uncertain if it will affect the IT department. A few years back, I analyzed the generic of IT organizations by use of a diagram. Today as I look at the diagram I realize that there are many significant changes in the IT department that I had not included. This is what lead me to wonder what other changes could take place in the future.
The modern IT stack has become diverse and distributed, and it’s increasingly challenging to manage heterogeneous platforms and multi-vendor devices. Customers are looking to the cloud and APM to help address these hurdles, as well as accelerate IT transformation.
But migrating to the cloud will take time, it won’t make infrastructure ‘just disappear’, and legacy workloads are going to remain part of the enterprise reality for many. In addition, while APM will continue to be increasingly important, all applications are not the same and an application is still not equal to a digital business service.
Watch this webinar as John Worthington, a service management expert and Director of Product Marketing for eG Innovations, continues our Shift-Left series. You can learn:
• Why domain expertise is important when defining monitoring requirements
• What analytics are useful from a monitoring and observability context
• How end-to-end monitoring with converged application and infrastructure performance can drive ITSM and DevOps integration
ThousandEyes provides network performance monitoring and visibility tools to help organizations ensure optimal application performance and end-user experience. It offers different agent types that are deployed across networks and endpoints to measure connectivity and performance. Key tests and metrics help identify issues affecting applications and users. The solution helps technical and business stakeholders reduce troubleshooting time, maintain service level agreements, and improve digital experiences for customers interacting with applications anywhere.
Keynote presentation from CMG Conference explaining the challenges in management and now monitoring and business visibility provided by modern APM tools is critical to business execution
1) The document discusses the challenges of managing application performance in today's complex IT environments. It highlights how applications have become more complex with multiple technologies, devices, browsers, and cloud services.
2) It introduces Compuware's Application Performance Management (APM) solution which provides end-to-end visibility from the user perspective across the full application delivery chain. The solution offers real-time transaction management, analytics, and tools to foster collaboration between teams.
3) Compuware claims its APM approach provides value faster than traditional methods through features like automatic application mapping, smart analytics, and an APM-as-a-Service model.
Chef Automate can help organizations reduce the pain of audits through continuous compliance. It does this by expressing security and compliance requirements as code that can be incorporated directly into the development process. This allows organizations to detect and correct issues early before they reach production. Chef Automate also helps standardize compliance across heterogeneous environments by providing a common language for describing compliance controls. It can then continuously monitor systems to ensure they remain compliant and provide an up-to-date record for audits.
Why managing Requirements right is fundamental for your winning embedded prod...Visure Solutions
The document discusses requirements management challenges in the embedded systems industry and how Visure Requirements addresses them. It notes growing software complexity, missing connections to market needs, and compliance with standards as key issues. Visure integrates requirements processes, quality practices, and collaboration tools in a single platform to help customers produce higher quality products on time and budget while meeting compliance requirements.
HSI's Cloud-Hosted Foglight IT Monitoring & APMKent Cartwright
This document discusses the challenges that small and medium-sized businesses face with performance monitoring and how Quest Software's Foglight Performance Monitoring solution can help address those challenges by providing visibility across applications, databases, infrastructure and end-user experience to improve operational efficiency, support new application launches, and increase customer satisfaction. It provides an example of how Foglight helped a large travel company optimize their website performance.
Testing NodeJS, REST APIs and MongoDB with UFTOri Bendet
Today’s applications are becoming more complex. From multi-layers applications, to micro-services to containers, QA & automation engineers are required to test more with less and without compromising the quality of the app.
Join me and Yossi Neeman as we explain the pros & cons of testing at each of the different layers of the application and also share some best practices around Agile Testing. Everything will be demonstrated on a demo application built with the latest technology stack including NodeJS, REST APIs and MongoDB and tested using UFT 12.52.
The document discusses the challenges of managing performance for modern web applications. It notes that traditional monitoring tools are inadequate as they do not measure from the user's perspective and cannot account for factors like third-party content and dynamic architectures. The document advocates for a new approach that directly measures response time at the browser level to provide accurate, correlated data across tiers. This real user monitoring allows teams to quickly triage issues, understand business impact, and optimize performance.
Sathish Prabhu T is a results-oriented release manager with over 10 years of experience delivering optimal application development and management solutions across industries. He has spearheaded large-scale mainframe and J2EE projects for telecom and insurance clients. Some of his roles include managing testing, production support, and ITIL processes. He is skilled in various technologies, platforms, languages, and tools.
AppSphere 15 - Achieving Stability and End-to-End MonitoringAppDynamics
This deck outlines what needs to be built in terms of data extraction, analytics, and other open source technologies. Finally, we’ll also discuss commercial alternatives and what features and functions are critical when monitoring micro-services based applications.
Attendees of this session will walk away with a clear understanding of:
-What is changing with software, and why?
-What challenges are faced with these changes?
-How to overcome these challenges.
This deck was originally presented at AppSphere 2015.
Similar to Developer and Fusion Middleware 1 _ Christian Ledwidge _ Application Performance Monitoring - Improve User Experience reduce user abandonment.pdf (20)
Developer & Fusion Middleware 2 _ Scott Robertson _ SOA, Portals and Enterpri...InSync2011
The document discusses an Employee Self Service (ESS) application created using Oracle SOA, portals, and JD Edwards for the construction company Thiess. ESS allows employees to maintain their personal details stored in JDE and integrates with a third party payroll system. Key points:
1) ESS was initially a Java web application later converted to portlets for use in a portal. This conversion caused some functionality issues.
2) ESS integrates with an external payroll system using file-based FTP integration for importing/exporting employee data and payments.
3) Testing the integration was difficult due to lack of real-time web services from the third party and performance issues when importing large amounts of
New & Emerging _ KrisDowney _ Simplifying the Change Process.pdfInSync2011
This document discusses simplifying the change management process. It provides an overview of typical change process components including inputs, outputs, and activities. It identifies common pitfalls such as lack of commitment, competence, and overcomplicating the structure. The keys to success are benefits management, effective communication, education, and monitoring implementation. Case studies demonstrate how keeping the process simple with a single focal point, regular meetings, and educated teams can lead to success, while complexity and lack of education can cause failures. The document advocates for keeping the change process simple, having strong communication, clear authorizations, an effective change advisory board, and a straightforward workflow.
Oracle Systems _ Kevin McIsaac _The IT landscape has changed.pdfInSync2011
The IT landscape has changed significantly due to three major trends:
1) Moore's law has led to increased computing power and data storage capacity but managing complexity and power efficiency is now more important.
2) Server virtualization has improved utilization and flexibility but most organizations have not virtualized mission critical applications.
3) Cloud computing is seen not just as a technology but as capabilities around agility, efficiency, and cost that are aligned to business needs.
Reporting _ Scott Tunbridge _ Op Mgmt to Perf Excel.pdfInSync2011
The document discusses operational management and performance excellence. It lists conference dates and locations for Oracle events in 2011-2012 in San Francisco, Latin America, and Tokyo. It then discusses how enterprise performance management and business intelligence tools can help companies achieve management excellence and operational excellence to gain a competitive advantage.
Developer and Fusion Middleware 2 _ Scott Robertson _ SOA, portals and entepr...InSync2011
The document discusses an Employee Self Service (ESS) application created using Oracle SOA, portals, and JD Edwards for the construction company Thiess. ESS allows employees to maintain their personal details stored in JDE and integrates with a third party payroll system. Key points:
1) ESS was initially a Java web application later converted to portlets for use in a portal. This conversion caused some functionality issues.
2) ESS integrates with an external payroll system using file-based FTP integration for importing/exporting employee data and payments.
3) Testing the integration was difficult due to lack of real-time web services from the third party and performance issues when importing large amounts of
Primavera _ Loretta Bayliss _ Implementing EPPM in rapidly changing and compe...InSync2011
Implementing EPPM in a rapidly changing business environment requires considering key factors. These include understanding business drivers, planning comprehensively, collaborating with stakeholders, and ensuring success through a proven iterative process. It also means debunking myths about new software versions, negotiating effective software procurement, and sustaining support beyond initial Oracle agreements.
Database & Technology 1 _ Martin Power _ Delivering Oracles hight availabilit...InSync2011
The document describes how a large public sector organization achieved 99.999% availability for their Oracle database environment across 24/7 operations using Oracle Enterprise Manager 11g and other Oracle technologies. Key steps included building a single server image with operating system, configurations and patching; creating a gold image in OEM; deploying the image to new servers via PXE boot; and using Data Guard for automated failover and patching. This allowed the organization to transition to a horizontally scalable high availability database environment meeting their availability requirements within minutes using Oracle solutions.
Database & Technology 1 _ Craig Shallahamer _ Unit of work time based perform...InSync2011
- The document discusses analyzing database performance using time-based analysis, specifically analyzing the elapsed time taken to process individual units of work.
- It provides an example of calculating service time, queue time, and response time per physical I/O request based on total times and number of I/Os over an interval.
- Using these parameters, it demonstrates how to model the situation in a response time graph using a tool called M-Solver to analyze how proposed solutions might impact performance.
Database & Technology 1 _ Marcelle Kratchvil _ Why you should be storing unst...InSync2011
Over 80% of data is unstructured such as multimedia, documents and files. Storing this data in the database provides benefits like manageability, security, backup/recovery and flexibility through features such as indexing, processing and linking related data. While there are some concerns around maturity, performance and complexity, on balance there are more advantages to managing all data centrally in the database.
Database & Technology 1 _ Milina Ristic _ Why use oracle data guard.pdfInSync2011
This document discusses Oracle Data Guard and its functions. It provides information on different Data Guard configurations like physical and logical standbys. It describes features of Data Guard 11g like snapshot and active Data Guard. The benefits of physical and logical standbys are outlined. Tips are provided on tasks like running backups on a physical standby, tracing the apply process, bulk updates, reinstantiation of tables, and skipping transactions.
Database & Technology 1 _ Tom Kyte _ SQL Techniques.pdfInSync2011
- The document discusses various SQL techniques, including using rownum, scalar subqueries, analytics, hints, materialized views, and merge statements.
- It emphasizes that the schema matters greatly for query performance and provides examples showing performance differences between index organized tables and heap tables.
- It also notes that you need to continually learn new things as SQL and Oracle evolve over time, providing examples of newer SQL features and hints.
This document provides an overview of Oracle's flashback query and total recall features.
Flashback query allows querying data as it existed at a past point in time using AS OF clauses. Total recall, new in Oracle 11g, introduces flashback archives to enable restoring and querying historical data going back weeks or months. It works by automatically archiving changes to enabled tables in flashback archive tables with advanced compression.
This document provides tips for improving Oracle database security. It recommends granting privileges only as needed, restricting administrative access, using roles to manage privileges, encrypting passwords, and limiting access to sensitive data and metadata. Proper user and privilege management can help enhance security. Regular backups and testing changes are also advised to ensure data integrity and recoverability in the event of issues.
Databse & Technology 2 _ Francisco Munoz alvarez _ 11g new functionalities fo...InSync2011
Oracle 11G includes several new functionalities to improve performance and capabilities for DBAs. Key improvements include Advanced Compression which can compress data by 5x, RAC performance which is 70% faster, and optimizer statistics collection which is 10x faster. New features also allow read-only access to physical standbys, invisible indexes for testing without dropping indexes, and Real Application Testing to test changes against real workloads before production.
The document discusses the risks and challenges of automatically gathering statistics in an Oracle database. It notes that while gathering statistics is intended to optimize SQL performance, it can sometimes have the unintended effect of adding more expensive SQL or invalidating cached execution plans, potentially slowing performance. The recommendation is that unless database performance is known to be poor, statistics should not be changed automatically and the risks of gathering statistics outweigh the potential benefits.
Databse & Technology 2 _ Shan Nawaz _ Oracle 11g Top 10 features - not your u...InSync2011
The document discusses several new features in Oracle 11g, including poor man's parallelism using DBMS_PARALLEL_EXECUTE, which allows parallel updating of large datasets without needing the Enterprise Edition. It also discusses the Compare and Converge feature using DBMS_COMPARISON to identify differences between datasets across databases or within a database, and synchronize the data. The presentation provides examples of implementing poor man's parallelism using DBMS_PARALLEL_EXECUTE to create tasks and chunks for parallel updating.
Databse & Technology 2 _ Paul Guerin _ The biggest looser database - a boot c...InSync2011
The document discusses database optimization techniques including right-sizing the database capacity, identifying unused tables and indexes to drop, archiving expired data to reduce table sizes, improving insert performance with direct-path inserts, rebuilding tables to increase block density, enabling table compression, and identifying unnecessary indexes. Specific examples are provided where these techniques reduced database sizes from 850GB to 550GB, dropped an unused 84GB table, reduced a table from 62GB to 5GB by deleting expired data, and rebuilt a table from 42GB to 2GB to improve block density.
Developer and Fusion Middleware 1 _ Kevin Powe _ Log files - a wealth of fore...InSync2011
The document discusses server log files and the forensic tools and processes used to analyze them. It describes the key steps in the forensic process as securing the scene, investigating the scene by examining log files and other system evidence, gathering and correlating evidence, and building a hypothesis. It provides examples of different types of server log files that may contain useful information, such as WebLogic server logs, HTTP access logs, and JMS message logs. It also presents two case file examples involving issues like an unbalanced load and integration failures.
Developer and Fusion Middleware 2 _ Aaron Blishen _ Event driven SOA Integrat...InSync2011
The document discusses the benefits of exercise for mental health. It states that regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against developing mental illness and improve symptoms for those who already have a condition.
Developer and Fusion Middleware 2 _Greg Kirkendall _ How Australia Post teach...InSync2011
This document provides an introduction to Service Oriented Architecture (SOA) concepts using Australia Post as an example. It explains how SOA can be visualized as a data distribution system that routes business data (packages) between applications (cities) via an enterprise service bus (distribution centers). It then provides two examples of SOA solutions to common business requirements: 1) sharing customer data between an ERP and CRM, and 2) adding a sales portal while maintaining existing integration. The goal is to help translate technical SOA terms to business concepts.
Developer and Fusion Middleware 2 _Greg Kirkendall _ How Australia Post teach...
Developer and Fusion Middleware 1 _ Christian Ledwidge _ Application Performance Monitoring - Improve User Experience reduce user abandonment.pdf
1. Applica'on
Performance
Monitoring:
Improve
user
experience,
reduce
user
abandonment
Chris&an
Ledwidge
Director
Solu&ons
Architecture
Monitoring
Quest
So9ware
The most comprehensive Oracle applications & technology content under one roof
2. Going
to
tell
you
a
li<le
story
before
we
begin
• Established
well
established
travel
company
wants
to
get
into
the
online
travel
booking
engine
business
– They
have
an
established
brand
in
the
package
holiday
market
with
their
own
fleet
of
aircra9
to
service
– Margins
are
under
the
gun
and
they
need
to
find
new
areas
for
revenue
genera&on
• Its
seems
an
obvious
choice
they
know
the
travel
business
a9er
all
• Have
a
good
name
that
should
help
drive
users
to
their
new
website
• They
ramp
up
a
big
team
of
marke&ng,
IT,
and
business
owners
to
kick
this
project
off
• Some
solid
ini&al
success
and
word
of
mouth
spreads
and
site
hit
counts
move
in
the
direc&on
they
had
hoped
for
The most comprehensive Oracle applications & technology content under one roof
3. Story
con&nued
• BUT!
• Booking
numbers
are
missing
forecasts
by
a
solid
margin
• Calls
to
their
call
center
are
going
thru
the
roof
– Business:
these
call
are
ea&ng
up
our
margin
aren't
they?
• Nobody
in
IT
seems
to
be
able
to
tell
the
business
why
they
are
not
conver&ng
the
solid
site
hit
rate
into
completed
transac&ons
• Lots
of
finger
poin&ng
and
conspiracy
theories
are
geSng
thrown
around
– It’s
the
network!
– No
it’s
the
DB!
– Its
that
new
Java
applica&on
that
THEY
wrote!
– Why
did
we
ever
go
Virtual?
• Only
thing
the
business
cares
about
it
why
are
they
not
conver&ng
all
of
these
poten&al
customers
into
paid
clients?
The most comprehensive Oracle applications & technology content under one roof
4. Part
One
User
Experience
Management
(UEM)
Indicators
• What
are
they
and
what
do
they
do
• Five
key
indicators
and
how
they
can
be
used
• What
sources
can
be
used
to
obtain
indicators
• Important
points
to
remember
The most comprehensive Oracle applications & technology content under one roof
5. UEM
Indicators:
Bridge
the
Gap
between
Business
and
IT
Useable? UEM Indicators
Stable?
Right Content? • User counts
Right Features? • Changes in user behavior
Fast Enough? Business • Geographical variations
• Problem impact
• Service level agreements
Web User Web App Back-end Systems
Available?
Fast Enough?
Short MTTR?
Proactive Problem Solving?
IT
The most comprehensive Oracle applications & technology content under one roof
6. UEM
Indicator:
User
Counts
Twenty-five users have registered in the last 15
Use Case minutes, but normally at this time, I see 200 or more
people registering.
Business IT
Did
our
promo&onal
campaign
stop
Are
there
any
outages
impac&ng
producing
results
or
is
the
link
broken?
registra&ons
that
we
need
to
communicate
to
the
business?
Is
the
reduc&on
in
registra&ons
isolated
to
How
many
users
are
being
impacted
and
a
specific
region
or
is
it
across
the
board?
from
which
region(s)?
The most comprehensive Oracle applications & technology content under one roof
7. UEM
Indicator:
Changes
in
User
Behavior
Typically 25% of users complete this transaction, but
Use Case today we see fewer than 15%; why the changes in
user behavior?
Business IT
Did
the
new
site
rollout
hide
the
submit
Are
problems
with
the
applica&on
causing
bu<on
to
where
some
users
can
find
it
problems
with
this
transac&on
to
where
anymore?
users
can’t
complete
it?
Where
along
the
path
are
we
losing
the
How
can
we
help
the
business
restore
users
and
when
did
it
change?
service
and
measure
the
business
impact
of
the
change?
The most comprehensive Oracle applications & technology content under one roof
8. UEM
Indicator:
Geographical
Varia&ons
We see unexpected geographical variations in user
Use Case volumes from our EMEA region.
Business IT
How
many
users
are
being
impacted
and
Is
our
European
proxy
server
having
for
how
long?
performance
issues?
Is
this
a
problem
we
are
causing
or
is
it
one
Is
there
a
specific
service
provider
that
we
of
our
applica&on
delivery
partners?
or
an
ISP
that
our
users
are
using
experiencing
issues?
The most comprehensive Oracle applications & technology content under one roof
9. UEM
Indicator:
Problem
Impact
A user just called in and reported a problem that our
Use Case monitors didn’t pick up; what is the problem impact?
Business IT
When
did
the
problem
start
and
what
Is
there
a
specific
web
server
area
of
the
site
is
being
impacted?
throwing
these
excep&ons?
Is
the
error
being
displayed
to
end
users
or
Is
the
right
web
administrator
is
it
just
an
image
failing
that
they
don’t
involved
to
get
this
fixed
or
really
see?
diagnosed?
The most comprehensive Oracle applications & technology content under one roof
10. UEM
Indicator:
Service
Level
Agreements
Use Case SLA goals are not being met?
Business IT
Do
the
performance
agreements
that
are
Are
the
IT
systems
mee&ng
the
agreed-‐
in
place
guarantee
a
sa&sfactory
user
upon
delivery
of
services
to
end
users?
experience?
When
the
SLA
viola&ons
started
occurring
Were
our
Web,
App,
or
Database
systems
were
there
devia&ons
in
transac&on
at
fault
or
was
it
an
external
interface?
conversions?
The most comprehensive Oracle applications & technology content under one roof
11. User
Experience
Management
Data
Sources
• User Counts
• Changes in User Behavior
• Geographical Variations
• Problem Impact
• Service Level Agreements
Data Sources
• Web Log Files User Experience
• Synthetic Transaction Robots Management
• Client-Side Tagging
• Web Traffic Analysis Appliances
Indicators
• Content Capture Appliances
• User Surveys
The most comprehensive Oracle applications & technology content under one roof
12. Web Log Files
Data Source
Usefulness Limitations
• Error tracking • Difficult to identify
• User click stream analysis individual user sessions.
• Demographic analysis • Data set is partial due to
caching.
• Performance
The most comprehensive Oracle applications & technology content under one roof
13. Synthetic Transaction Robots
Data Source
Usefulness Limitations
• Measures transaction • Measures only a small
performance and percentage of locations.
availability via scripted • Exercises a small
transactions executed percentage of the
from remote locations at technology stack in larger
set intervals. environments.
• Sometimes referred to as
a “clean room”
measurement.
• Good for service level
reporting.
The most comprehensive Oracle applications & technology content under one roof
14. Client-Side Tagging
Data Source
Usefulness Limitations
• Good for measuring true • Inserting and managing
the scripts adds
client performance
complexity and overhead
• Gathering browser-based to the application
events needed to • Data security concerns
understand Web 2.0 user
interactions
The most comprehensive Oracle applications & technology content under one roof
15. Web Traffic Analysis Appliances
Data Source
Usefulness Limitations
• 100% sampling of • Asynchronous
applications make it
transaction performance,
difficult to see cause and
volume, and errors. effect.
• Analysis has many • Analyzed data set is
perspectives including by partial due to external
caching.
server, by geography, by
ISP, and even by user.
The most comprehensive Oracle applications & technology content under one roof
16. Content Capture Appliances
Data Source
Usefulness Limitations
• Stores the full user • Storage capacity
sessions, including the concerns
data returned from the • Privacy and security
web server. concerns
• Session replay and other
perspectives on the
session that are
attainable only when full
payloads are accessible
The most comprehensive Oracle applications & technology content under one roof
17. User Surveys
Data Source
Usefulness Limitations
• True voice-of-the- • Typically only small
customer samples are gathered,
• Can validate metric- and small samples may
based hypotheses represent extremes.
• Answer questions like:
o Why are customers
happy?
o Why are customers
ready to leave?
The most comprehensive Oracle applications & technology content under one roof
18. Part
Two
• Measuring
user
experience
in
web
1.0
and
2.0
environments
• Top
5
performance
measurement
challenges
• Applying
approaches
to
address
the
challenges
• Key
elements
to
remember
The most comprehensive Oracle applications & technology content under one roof
19. User
Experience
Management
Performance
Measurements
Internet
Web App Back-end Systems
Request
Response
Client
Time
Network
Time
Processing
Time
•
Web
1.0
–
Simple
requests
and
responses
•
Web
2.0
–
Asynchronous
requests
and
responses
•
CDNs
and
content
hos&ng
–
third-‐party
effects
The most comprehensive Oracle applications & technology content under one roof
20. Web
1.0
–
Simple
Page
Request
No
Third-‐party
Connection 1 Connection 2 Connection 3
1. Request
ini&ated
Client Server Client Server Client Server
GET main.html 2. Server
gets
first
1 packet
2 GET style.css
3. Server
sends
last
GET frame1.html
packet
4. Final
response
GET image1.gif
received
by
client
GET news.asp
3
4
The most comprehensive Oracle applications & technology content under one roof
21. Web
2.0
–
Asynchronous
Requests
Connection 1
1. Request
ini&ated
Client Server
GET item.js 2. Server
gets
first
1 packet
2
3. Server
sends
last
packet
3
4. Final
response
4 received
by
client
The most comprehensive Oracle applications & technology content under one roof
22. CDNs
and
Remote
Content
–
Third-‐Party
Effects
Connection 1 Connection 2 Connection 3 Connection 4
Client Server Client Server Client Akamai Client Akamai
GET main.html
GET style.css
1
GET frame1.html
GET perf.js
GET news.asp
2
3
4
The most comprehensive Oracle applications & technology content under one roof
23. User
Experience
Management
Measuring
Performance
to
Solve
IT
Challenges
“The user tries to explain her
“We initially can’t tell if the problem, but it really doesn’t “We don’t know how many
issue is on the client, in the help me resolve it.” and which users are having
network, or buried in the this experience.”
backend infrastructure.”
“We learn about most “We lack historical data to
problems only when a user proactively detect unwanted
calls in” performance trends and their
IT root cause.”
Internet
Web User
Web App Back-end Systems
The most comprehensive Oracle applications & technology content under one roof
24. Challenge
One
“We
learn
about
most
problems
when
users
call”
Management
Approach
Minimal
Coverage
BeCer
Coverage
Best
Coverage
• Log
parser-‐-‐
alerts
on
• Log
parser-‐-‐
alerts
on
• Synthe&c
package-‐-‐to
errors
or
performance
errors
or
performance
add
transac&on
perspec&ve
• Synthe&c
package-‐-‐to
• Selec&ve
page
add
transac&on
instrumenta&on-‐-‐
perspec&ve
captures
third
party
content
provider
issues
• Passive
sniffer-‐-‐low
overhead
capture
all
solu&on
The most comprehensive Oracle applications & technology content under one roof
25. Challenge
Two
“User
explana'on
is
not
useful
for
resolu'on”
Management
Approach
Minimal
Coverage
BeCer
Coverage
Best
Coverage
• Call
the
user(s)
back
and
• Enlist
support
teams
to
• Selec&ve
page
inquire
about
issue
recreate
issue
instrumenta&on-‐-‐
captures
desktop
events
• Scrape
web
logs
for
• Use
online
desktop
• Passive
sniffer-‐-‐captures
traces
of
informa&on
sharing
to
record
full
content
and
about
the
issue
customer
scenario
recreates
scenario
The most comprehensive Oracle applications & technology content under one roof
26. Challenge
Three
“Can’t
isolate
issue
to
client,
network,
or
backend”
Management
Approach
Minimal
Coverage
BeCer
Coverage
Best
Coverage
• Look
for
anomalies
in
• Look
for
anomalies
in
• Selec&ve
page
web
logs-‐-‐dismiss
web
logs-‐-‐dismiss
instrumenta&on-‐-‐
problem
if
no
anomalies
problem
if
no
anomalies
captures
third-‐party
content
performance
• Use
synthe&c
solu&on
to
• Passive
sniffer-‐-‐
isolate
issue-‐-‐if
it
shows
differen&ates
client
from
up
network
&me
for
requests
The most comprehensive Oracle applications & technology content under one roof
27. Challenge
Four
“Don’t
know
how
many
users
experiencing
issue”
Management
Approach
Minimal
Coverage
BeCer
Coverage
Best
Coverage
• Count
anomalies
in
web
• Count
anomalies
in
web
• Selec&ve
page
logs-‐-‐es&ma&ng
impact
logs-‐-‐es&ma&ng
impact
instrumenta&on
when
from
counts
from
counts
third-‐party
content
being
served
• Use
synthe&c
solu&on
to
• Passive
sniffer-‐-‐assess
judge
impact
according
impact
of
all
first-‐party
to
bad
loca&ons
requests
The most comprehensive Oracle applications & technology content under one roof
28. Challenge
Five
“No
historic
info
to
detect
performance
anomalies”
Management
Approach
Minimal
Coverage
BeCer
Coverage
Best
Coverage
• Customer
sa&sfac&on
• Web
log
analysis
tools
• Selec&ve
page
surveys
with
long
term
reten&on
instrumenta&on
when
third-‐party
content
being
served
• Web
log
analysis
tools
• Synthe&c
solu&on
with
• Passive
sniffer-‐-‐for
first
with
long
term
reten&on
base
lining
capabili&es
party
base-‐lining
and
anomaly
detec&on
The most comprehensive Oracle applications & technology content under one roof
29. Important
Points
to
Remember
• User Experience Management encourages a common
understanding between IT and the business
• Common indicators enable collaboration
• Sources of User Experience Management information are
many—use those that best fit your needs
The most comprehensive Oracle applications & technology content under one roof
30. Part
Three
• Why
Manage
Transac&on
Conversions
• Web
Analy&cs
vs.
Transac&on
Conversion
Analysis
• Measuring
Transac&on
Conversions
• Top
5
Challenges
to
Managing
Conversions
• Points
to
Remember
The most comprehensive Oracle applications & technology content under one roof
31. Why
Manage
Transac&on
Conversions
• Why
do
we
manage
transac&ons
the
way
we
do?
• Example
Transac&on
Types
ü Shopping
Carts
ü Ad
campaigns
ü Customer
registra&on
ü Login
The most comprehensive Oracle applications & technology content under one roof
32. Why
Transac&on
Analysis—We
already
have
Web
AnalyCcs?
Web
Analy'cs
Transac'on
Analysis
• Primary
goal:
How
effec&ve
your
• Primary
goal:
What
kind
of
marke&ng
is…
experience
your
users
have…
• Answers
“How
effec&ve
is
my
• Answers
“What
influenced
user
marke&ng?”
transac&on
conversions?”
• Observe
how
users
use
your
• Observe
how
user
transac&on
website:
conversions
are
affected
by:
– What
transac&ons
they
use
and
how
– Content
o9en
– Applica&on
func&onality
– Click
stream
analysis
– Applica&on
useability
– Applica&on
stability
Complementary solutions
The most comprehensive Oracle applications & technology content under one roof
33. User
Experience
Management
TransacCon
Conversion
Analysis
The most comprehensive Oracle applications & technology content under one roof
34. Measuring
Transac&on
Conversions
Session
Page 1 Page 2 Page 3 Page 4
Hit Hit Async Hit Hit Async Hit Hit Async Hit Hit Async
Transaction
Start Step 2 Step 3 End
Capturing
Measurements
• Unique
Request
ID
(Off
the
wire)
• JavaScript
Instrumenta&on
– URL,
Page
Title,
Content,
Variable,
Loca&on,
– Captures
page
or
request
level
etc..,
informa&on
per
session
– Persists
current
transac&on
state
per
session
in
– Reports
transac&on
progress
back
to
memory
central
monitoring
server
– Result
sent
to
a
third
or
first
party
The most comprehensive Oracle applications & technology content under one roof
35. User
Experience
Management
Increasing
Conversion
Rates
through
Conversion
Analysis
“We know where people
“I need to understand bad “We can’t identify how
are abandoning the
conversion trends immediately many and which users
website but we don’t
to reduce lost business.” are associated with
understand why.”
conversion issues.”
“How much money have “When people abandon the
we lost because of this site, they often call customer
problem?” service – which drives up our
Business cost of service.”
The most comprehensive Oracle applications & technology content under one roof
36. “Revenue
loss
-‐
a
Key
Indicator
example”
1.
Recognized
add-‐to-‐cart
page
My
Transac'on
Record
2.
Page
analyzed
My
Transac'on
Record
Transac&on
Name
Buy
Funnel
•
Parse
$$
amount
Transac&on
Name
Buy
Funnel
3.
Updates
Transac&on
Record
Username
Mike
Smith
Username
Mike
Smith
•
Add
to
current
Cart
Amount
Browser
IE
8
4.
Transac&on
Completes
Successfully
Browser
IE
8
Cart
Amount
$625
5.
Increment
Sale
Amount
Cart
Amount
….
•
Set
Lost
Sale
Amount
to
0
Transac&on
State
Ac&ve
Transac&on
State
Complete
Success
Sale
Amount
N/A
Sale
Amount
$625
Lost
Sale
Amount
N/A
The most comprehensive Oracle applications 0
Lost
Sale
Amount
& technology content under one roof
37. “Understanding
Bad
Conversion
Trends”
My
Transac'on
Record
Transac&on
Name
Buy
Funnel
Username
Mike
Smith
Browser
IE
8
Cart
Amount
$625
Transac&on
State
Ac&ve
Sale
Amount
N/A
Lost
Sale
Amount
N/A
• Quan&ta&ve
measures
available
in
Analy&cs
and
UEM
• Allows
us
to
form
a
hypothesis
about
conversion
trends
• Qualita&ve
valida&on
is
the
next
step
to
validate
• Session
replay
is
that
valida&on
The most comprehensive Oracle applications & technology content under one roof
38. “The
5
W’s
of
Transac&on
Abandonment”
• Where
are
users
dropping?
My
Transac'on
Record
My
Transac'on
Record
• Which
users
are
dropping?
Transac&on
Name
My
Transac'on
unnel
Transac&on
Name
Buy
F
Record
Username
My
Transac'on
unnel
Buy
F
Record
Mike
Smith
• Why
are
users
dropping?
Transac&on
Name
Username
Username
My
Transac'on
unnel
Buy
F
Record
Mike
Smith
Browser
Transac&on
Name
8
My
Transac'on
unnel
IE
Buy
F
Record
Mike
Smith
Browser
Transac&on
Name
8
IE
Buy
Funnel
• When
did
users
start
dropping?
Cart
Amount
Username
Cart
Amount
Username
Transac&on
State
Browser
$625
Browser
Transac&on
Name
8
IE
$625
Mike
Smith
Ac&ve
IE
8
Buy
Funnel
Mike
Smith
Cart
Amount
Username
$625
Mike
Smith
• What
were
users
doing
when
they
dropped?
Transac&on
State
Browser
Sale
Amount
Amount
Cart
Transac&on
State
Browser
Sale
Amount
Amount
Cart
Ac&ve
IE
8
N/A
N/A
$625
Ac&ve
IE
8
$625
Lost
Sale
Amount
Transac&on
State
N/A
Ac&ve
Sale
Amount
Amount
Cart
N/A
$625
Lost
Sale
Amount
Transac&on
State
N/A
Ac&ve
Sale
Amount
N/A
Lost
Sale
Amount
Transac&on
State
N/A
Ac&ve
Sale
Amount
N/A
Lost
Sale
Amount
N/A
Sale
Amount
N/A
Lost
Sale
Amount
N/A
Lost
Sale
Amount
N/A
The most comprehensive Oracle applications & technology content under one roof
39. “People calling customer service drive up costs”
• Relying
on
customers
to
call
in
when
problems
with
transac&ons
is
costly
– Lost
revenue
– Damage
to
brand—reduces
repeat
purchases
– Call
center
personnel
are
expensive
• Transac&on
Conversion
Analysis
provides
insight
to:
– Spot
unwanted
conversion
trends
before
they
impact
the
business
– Increases
efficiency
of
call-‐center
personnel
—look
at
a
user
session
to
recreate
the
problem
The most comprehensive Oracle applications & technology content under one roof
40. Points
to
Remember
ü Transaction analysis is insurance for achieving
and maintaining desired business outcomes
ü Weigh the costs of not doing versus doing
conversion analysis
ü Is analytics enough or do you need something
more to make you analytics actionable?
The most comprehensive Oracle applications & technology content under one roof
41. Thank
you
for
your
&me
Please
drop
by
the
Quest
booth
in
the
vendor
hall
if
you
would
like
to
have
a
look
at
our
approach
to
Applica&on
Performance
Management
The most comprehensive Oracle applications & technology content under one roof