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Designing for Resilience:
The Intersection of Tech & Self on the Healing
Journey
Chris McCarthy
Vice President Strategy & Innovation, Hopelab
Executive Director, Innovation Learning Network
@McCarthyChris, @hopelab
Hopelab is a social innovation lab focused on designing
science-based technologies to improve the health and
well-being of teens and young adults.
2
The ILN is network of healthcare innovators who share
the “joys and pains of innovation” with a special focus
on large care delivery systems.
3
Science + Design
4
7
How does one boost
resilience?
8
9
A Primer on Chatbots:
• A computer program designed to simulate
conversation with human users
• Serves up responses based on a decision tree
• Introduces users to behavioral interventions
that drive better psychosocial and health
outcomes
• This is not supposed to replace human
relationships or real therapy
• Designed to handle emergency crisis situations
• Natural fit with the psychology outcomes we
identified
10
• Ease of adoption, engagement, and retention
• Potential for distribution and scale
• Ease of experimentation for psychology
interventions
11
12
HopeLab — Confidential 13
14
16
Want to play with the chatbot?
Want to bring the chatbot to your
organization?
Other ideas?
Contact Ashley Pandya:
apandya@hopelab.org

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Designing for Resilience

  • 1. Designing for Resilience: The Intersection of Tech & Self on the Healing Journey Chris McCarthy Vice President Strategy & Innovation, Hopelab Executive Director, Innovation Learning Network @McCarthyChris, @hopelab
  • 2. Hopelab is a social innovation lab focused on designing science-based technologies to improve the health and well-being of teens and young adults. 2
  • 3. The ILN is network of healthcare innovators who share the “joys and pains of innovation” with a special focus on large care delivery systems. 3
  • 5.
  • 6.
  • 7. 7 How does one boost resilience?
  • 8. 8
  • 9. 9 A Primer on Chatbots: • A computer program designed to simulate conversation with human users • Serves up responses based on a decision tree • Introduces users to behavioral interventions that drive better psychosocial and health outcomes • This is not supposed to replace human relationships or real therapy • Designed to handle emergency crisis situations
  • 10. • Natural fit with the psychology outcomes we identified 10 • Ease of adoption, engagement, and retention • Potential for distribution and scale • Ease of experimentation for psychology interventions
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  • 16. 16 Want to play with the chatbot? Want to bring the chatbot to your organization? Other ideas? Contact Ashley Pandya: apandya@hopelab.org