The MSH-Colleaga Innovation Program aims to foster a culture of innovation among staff to address critical issues, particularly workplace violence in healthcare. The program utilizes a structured innovation process to capture and implement staff-sourced ideas, resulting in a three-month trial that generated 37 ideas and identified high-potential projects. Lessons learned emphasize collaboration, the importance of accessibility for healthcare workers, and the intention to spread these innovations across other healthcare organizations.

1. The MSH-Colleaga Innovation
Program Acceleration Project
Team members:
May Chang, Dr. George Arnold, Dan Gordon, Erin Gilbart, Diane Purdy, Adam
Erwood, Marianne St.Jean, Sue Brown, Syed Sarwar, Roc Chen, Robyn Berridge
Discover
Collaborate
Apply

2. CHALLENGE
THE
To foster a culture of
innovation at MSH
How do we empower our people to be agents of
change?
How do we capture different perspectives on
critical issues?
To structure and scale
improvement and
innovation
To solve or dissolve
strategically
impactful issues
How do we generate momentum that leads to
focused action and faster realization of benefits?
How do we learn from what other people and
organizations have done?
The healthcare sector
has one of the highest
rates of workplace
violence in Ontario.

3. A Call to Action for
staff-sourced solutions.
More ideas = more
innovation. Everyone
can do it.
SOLUTION
THE
Colleaga is an innovation engine
which allows staff-sourced ideas
and the most relevant ideas from
global communities of practice to
move through a structured process
to create value more quickly.
A Community of
Practice with
connections to other
members and a
knowledge repository
of relevant solutions
Structured innovation
processes make the
path forward visible
Governance to ensure
swift decision-making
Tools to facilitate
collaboration, idea
management and
innovation portfolio
management BUSINESS
CASE
PROPOSAL
VALUE
PROJECT
IMPROVEMENT
IDEAS
PROTOTYPING
PROOF OF
CONCEPT
VALUE
COMMERC-
IALIZATION
INNOVATION
IDEAS

4. PROJECT
THE
Timeline: ~3 month trial
November 2016-March
2017
Goals: Increased
engagement over the
course of the program &
identification of value-
driving projects
Numbers: 37 ideas, 96
comments, 25
participants / 35 users
Shortlisted Ideas – 2 quick wins and 2 potential projects - centred around staff skills
development, awareness and communication, and delighting patients
Next step  Business Case development
Potential impact > $1M in cost savings and cost avoidance (reduced workplace insurance premiums)
Early Results show excellent potential for positive outcomes and
the enculturing of innovation at MSH
Define Challenge Framework
Redefine Issues
Generate Ideas
Plan Implementation
Implement
Measure Value
Call to Action:
Reduce Workplace Violence at MSH

5. LEARNINGS
EMBRACING FAILURE &
1. Structured innovation
requires effort but
facilitates faster movement
of ideas towards value.
2. The platform encourages
collaboration.
3. Innovation is a team
sport. The ability to
comment on others’ ideas
improves upon them.
Plan
Do
Check
Adjust4. We need to find ways to
make the platform more
accessible to time-strapped
healthcare workers who do
not have a dedicated
computer or workstation.
5. How do we make space
for grass-roots innovation
to shape the hospital’s
future without taking away
from patient care?

6. NEXT STEPS
THE
Colleaga is orchestrating an
innovation ecosystem.
Our goal is to spread learnings to other
hospitals and health system players. To
facilitate that, we are constantly:
• Reaching out to healthcare
organizations
• Sharing our expertise
• Improving the functionality of our
platform
• Improving the experience of
Colleagians using the platform
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2nd Joint Project between MSH and Colleaga
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