SlideShare a Scribd company logo
Designing Around Customer Needs
Neil Hand
Vice President
Product Strategy and Innovation
Today’s speaker
A divide still exists
between IT and innovation
Only 34% of companies are
taking advantage of using IT
as a source of innovation
And the workforce is anticipating Innovation….
46%of employees feel that technology
has increased their productivity and
enabled them to communicate
faster with coworkers
92%believe voice
recognition will be used
instead of a keyboard 87%believe all computers
will use hand gestures
Customer technology desired outcomes
Freedom from Wires Front of Screen ExperienceGreat Design
Most Interactive UX Worry Free PowerOptimized Performance
The emergence of new markets
IoT Commercial
Wearables
Extended
Reality
Anchor usages that make businesses work
A more engaging
workspace providing
natural interaction
with technology
Enabling a increasing
mobile and fluid
workforce to achieve
more
Enabling collaboration
in new ways that break
down the walls of
traditional interaction.
Destination ComputingMobile Access Collaborative Computing
•“The ability of one to affect many is
scaling exponentially — and it's scaling
for good and it's scaling for evil.”
Marc Goodman, Future Crimes: Everything is Connected,
Everyone is Vulnerable, and What We Can Do About It
Thanks!
Building upon our legacy of Innovation
1984-1987 1988-1995 1996-1999 2000-2008 2009-2013
The Birth of a Company
At age 19, Michael founds
PC’s Limited with $1,000
and a game changing vision
Going Public & Going Global
Dell completes its initial public
offering and expands its
operations and product portfolio
to better serve customers
Winning the Web
Dell rapidly expands its global
operations and the company
takes sales online, setting the
bar for e-commerce
Beyond the PC
Dell is #1 worldwide in system
sales and is evolving to add
peripherals and data center
offerings
A new Dell emerges
Dell ramps up its solutions
portfolio & capabilities with
significant investments in
intellectual property and R&D

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Designing around customer needs

  • 2. Neil Hand Vice President Product Strategy and Innovation Today’s speaker
  • 3. A divide still exists between IT and innovation Only 34% of companies are taking advantage of using IT as a source of innovation
  • 4. And the workforce is anticipating Innovation…. 46%of employees feel that technology has increased their productivity and enabled them to communicate faster with coworkers 92%believe voice recognition will be used instead of a keyboard 87%believe all computers will use hand gestures
  • 5. Customer technology desired outcomes Freedom from Wires Front of Screen ExperienceGreat Design Most Interactive UX Worry Free PowerOptimized Performance
  • 6. The emergence of new markets IoT Commercial Wearables Extended Reality
  • 7. Anchor usages that make businesses work A more engaging workspace providing natural interaction with technology Enabling a increasing mobile and fluid workforce to achieve more Enabling collaboration in new ways that break down the walls of traditional interaction. Destination ComputingMobile Access Collaborative Computing
  • 8. •“The ability of one to affect many is scaling exponentially — and it's scaling for good and it's scaling for evil.” Marc Goodman, Future Crimes: Everything is Connected, Everyone is Vulnerable, and What We Can Do About It
  • 9.
  • 10.
  • 12. Building upon our legacy of Innovation 1984-1987 1988-1995 1996-1999 2000-2008 2009-2013 The Birth of a Company At age 19, Michael founds PC’s Limited with $1,000 and a game changing vision Going Public & Going Global Dell completes its initial public offering and expands its operations and product portfolio to better serve customers Winning the Web Dell rapidly expands its global operations and the company takes sales online, setting the bar for e-commerce Beyond the PC Dell is #1 worldwide in system sales and is evolving to add peripherals and data center offerings A new Dell emerges Dell ramps up its solutions portfolio & capabilities with significant investments in intellectual property and R&D