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NMHC OpTech 2016: What’s Next 2017-2020
Technology.
It’s really here.
You can run…
but you can’t hide!
Tamela Coval
Executive Strategist
35 years in MultiFamily
TamelaCoval@gmail.com
@TamelaCoval
“I wanted all the toys to come true someday.”
-Steven Spielberg
World Economic Forum on Technology 2017
“Understanding implications of new technologies are crucial both for
timely use of new, powerful tools and for their safe integration in
everyday lives. The objective of the W.E.F. on Emerging Technologies is
to create structure that will be key in advising decision-makers,
regulators, business leaders and the public globally on what to look
forward to (and out for) when it comes to breakthrough developments
in robotics, artificial intelligence, smart devices, neuroscience,
nanotechnology and biotechnology.”
Dynamic Technology Solutions Do This;
Support multiple users
in multiple roles
powering multiple devices
communicating over multiple networks
protected by multiple security layers
analyzing multiple behaviors
to achieve multiple results.
12 Future-Facing Tech Trends 2017+
• Collaborative Economy
• CustomerX
• Sustainability
• Batteries
• Cybersecurity
• Intelligent Things – IoT
• Wearables & Mixed Realities
• A.I. & Digital Twins
• Blockchain & Bitcoin
• Mesh & Digital Tech Platforms
• Conversational Systems
• Changing Faces
The Collaborative Economy.
Ultimate CustomerX.
Avatars & Sustainability.
Batteries.
Cybersecurity.
IoT. Intelligent Things.
Wearables & Mixed Realities.
A.I. & Digital Twins. (J.A.R.V.I.S.)
Blockchain & Bitcoin.
Digital Tech Platforms, Mesh & Architecture.
Big Data’s Enemies; IT Architecture & Culture.
“Technology itself is the first big data enemy.”
Data silos are the biggest technical challenges, architecturally. Diverse
data sources & repositories make it difficult to keep data consistently
accurate.
The biggest complication in adopting analytics is the unbending
mindset that is cautious to change and complacency with existing
legacy systems. It’s for this reason that change in culture is one of the
key factors in successful adoptions of analytics.
-Sumit Nijhawan, CEO & President of Infogix
Conversational Systems. Survival.
Changing Faces.
Dynamic, Flexible Technology Solutions…
Support multiple users
in multiple roles
powering multiple devices
communicating over multiple networks
protected by multiple security layers
analyzing multiple behaviors
to achieve multiple goals.
Self-Exam.
• What makes us distinctive?
• How can we engage consumers in an ongoing dialogue?
• Are we set up to reallocate resources swiftly and at scale?
• Is there a revenue opportunity in my tech systems?
• What strategic relationships should we seek out and nurture?
• How can we use technology to differentiate, not just enable?
Your supplier partners have solutions to these questions and more. Ask them.

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NMHC 2016 What's Next 2017-2020? TamelaCoval

  • 1. NMHC OpTech 2016: What’s Next 2017-2020 Technology. It’s really here. You can run… but you can’t hide! Tamela Coval Executive Strategist 35 years in MultiFamily TamelaCoval@gmail.com @TamelaCoval
  • 2. “I wanted all the toys to come true someday.” -Steven Spielberg
  • 3. World Economic Forum on Technology 2017 “Understanding implications of new technologies are crucial both for timely use of new, powerful tools and for their safe integration in everyday lives. The objective of the W.E.F. on Emerging Technologies is to create structure that will be key in advising decision-makers, regulators, business leaders and the public globally on what to look forward to (and out for) when it comes to breakthrough developments in robotics, artificial intelligence, smart devices, neuroscience, nanotechnology and biotechnology.”
  • 4. Dynamic Technology Solutions Do This; Support multiple users in multiple roles powering multiple devices communicating over multiple networks protected by multiple security layers analyzing multiple behaviors to achieve multiple results.
  • 5. 12 Future-Facing Tech Trends 2017+ • Collaborative Economy • CustomerX • Sustainability • Batteries • Cybersecurity • Intelligent Things – IoT • Wearables & Mixed Realities • A.I. & Digital Twins • Blockchain & Bitcoin • Mesh & Digital Tech Platforms • Conversational Systems • Changing Faces
  • 12. Wearables & Mixed Realities.
  • 13. A.I. & Digital Twins. (J.A.R.V.I.S.)
  • 15. Digital Tech Platforms, Mesh & Architecture.
  • 16. Big Data’s Enemies; IT Architecture & Culture. “Technology itself is the first big data enemy.” Data silos are the biggest technical challenges, architecturally. Diverse data sources & repositories make it difficult to keep data consistently accurate. The biggest complication in adopting analytics is the unbending mindset that is cautious to change and complacency with existing legacy systems. It’s for this reason that change in culture is one of the key factors in successful adoptions of analytics. -Sumit Nijhawan, CEO & President of Infogix
  • 19. Dynamic, Flexible Technology Solutions… Support multiple users in multiple roles powering multiple devices communicating over multiple networks protected by multiple security layers analyzing multiple behaviors to achieve multiple goals.
  • 20. Self-Exam. • What makes us distinctive? • How can we engage consumers in an ongoing dialogue? • Are we set up to reallocate resources swiftly and at scale? • Is there a revenue opportunity in my tech systems? • What strategic relationships should we seek out and nurture? • How can we use technology to differentiate, not just enable? Your supplier partners have solutions to these questions and more. Ask them.

Editor's Notes

  1. Disruptive forces can cause dramatic reversals. The retail and consumer goods sectors have seen such reversals in the past 15 years. In 2000, Kmart was the third-largest US retailer, with $36 billion in sales; by 2014, its annual revenues had declined by two-thirds. Over the same period, Amazon’s annual sales grew to $89 billion from about $2.8 billion. Alibaba, the market leader in China’s booming e-commerce business, was only a 15-year-old company when in 2014 it filed the largest IPO ever, valued at $25 billion. Anheuser-Busch was the world’s largest brewer in 2000; today, it no longer operates as an independent company, having been taken over by formerly smaller players.
  2. Spielberg described his ideas for the film Minority Report’s technology to Roger Ebert before the movie's release: “I wanted all the toys to come true someday. I want there to be a transportation system that doesn't emit toxins into the atmosphere. And the newspaper that updates itself...” The Internet is watching us now. It sees what sites you visit. Your television is watching us, customizing itself to what it knows about us. The thrilling thing is, that will make us feel we're part of the medium. The scary thing is, we'll lose our right to privacy. An ad will appear in the air around us, talking directly to us. News sources have noted the future technologies depicted in the film were prescient. The Guardian published a piece titled "Why Minority Report was spot on" in June 2010 and the following month Fast Company examined seven crime fighting technologies in the film similar to ones then appearing. It summarized that "the police state imagined in the Tom Cruise flick feels a bit more real every day.” Other major media outlets such as The Wall Street Journal have published articles dedicated to this phenomenon and NPR publishes podcasts analyzing the film's accuracy in predicting future technologies. Companies like Hewlitt Packard have announced they were motivated to do research by the film; in HP's case to develop cloud computing.
  3. A shift is occurring in the relationship of man and machine. Robots have been around us for years; Blenders, Vacuum Cleaners, Smoke Detectors…but now “Rosie” truly enters the picture. By 2018, more than 3 million workers globally will be supervised by a "roboboss." Robobosses will increasingly make decisions that previously could only have been made by human managers. For example, they will route work and evaluate performance with nuance and flexibility (they will not, however, manage out-of-workflow exceptions, such as the need for compassionate leave, in the foreseeable future). 
  4. So thinking about Minority Report from the year 2002, ask yourself What can happen in 15 years?  A look back at the filem shows how much the world can change in just a decade and a half. Back then, about 30% of people in developing countries lived in extreme poverty, compared with less than 15 percent today. Only 12% of people owned a mobile phone; now, more than 60% do. Facebook, which today has almost 1.5 billion users, hadn’t launched yet. These and other developments have changed how consumers live, think, and shop—and the changes are only going to accelerate.
  5. http://www.gartner.com/smarterwithgartner/gartners-top-10-technology-trends-2017/
  6. Seriously. What are we afraid of in the shared economy? We’ve had corporate apartments for decades.
  7. Westworld, a Western-themed amusement park populated completely by synthetic androids caters to high-paying visitors dubbed who can do whatever they wish within the park, without fear of retaliation from the host. Machines Are Taking a More-Active Role in Enhancing Human Endeavors: IoT connects machines to daily behaviors more than ever before increased ability to supplement human jobs reducing the cost of operations. Digitalized Things Are Making Assisted Economic Decisions: Think Revenue Management; Increased use of computing machines in decision making in financial choices with increasing consistency. This makes one begin to think about how many of the economic decisions we make will be supported by, then automated through, digital technologies. Renovating the Customer Experience Is a Digital Priority: CustomerX innovation is the next frontier, and half of all consumer goods are likely to be directed toward improving the customer experience.
  8. Avatars & Smart City Solutions: Energy Solutions Transportation Buildings & Infrastructure Gov/Civic Services Water/Waste Management Weather Solutions Data Analytics/Tools Mayors Council Members Sustainability Officers Chief Information Officers Environmental Engineers Chief Technology Officers IT Architects Water and Energy Managers Waste Managers Utility Operators Urban Designers Emergency Responders Transportation Managers Public Works Managers
  9. One of the greatest obstacles holding renewable energy back is matching supply with demand, but recent advances in energy storage using sodium, aluminium and zinc based batteries makes mini-grids feasible that can provide clean, reliable, round the clock energy sources to entire villages. We will be bombarded with developments impacting batteries and power management in portable devices including smart phones, laptops/tablets, medical devices, wearables and military applications. Look for new battery designs, improving power management, predicting battery life, regulations and standards, safety and transportation, battery authentication, charging technology, emerging chemistries, R&D and market trends… all things that truly power our lives.
  10. Adaptive Security Architecture In 1969, students Martin Brice and Cosmo are sneakers who hack into computer networks using university equipment, to redistribute conservative funds to various liberal causes. The evolution of the intelligent digital mesh and digital technology platforms and application architectures means that security has to become fluid and adaptive. Security in the IoT environment is particularly challenging. Security teams need to work with application, solution and enterprise architects to consider security early in the design of applications or IoT solutions. Multilayered security and use of user and entity behavior analytics will become a requirement for virtually every enterprise.
  11. Nanosensors and the Internet of Nanothings  With the Internet of Things expected to comprise 30 billion connected devices by 2020, one of the most exciting areas of focus today is now on nanosensors capable of circulating in the human body or being embedded in construction materials. Once connected, this Internet of Nanothings could have a huge impact on the future of medicine, architecture, agriculture and drug manufacture, safety in construction, maintenance and operation of buildings. In the “Terminator”, Skynet, a global intelligent machine with sensors everywhere, tries to destroy mankind. Imagine that in the workplace of the future might look a little different than current setups. Smart workspaces can digitize physical things and use programmability of physical environments to create a more efficient work experience. Using this technology, a Leasing Manager could use a digital pen that interacts directly with back-end processing systems. In the average office, electronic whiteboards and strategically placed beacons and sensors will help deliver personalized information to make-ready workers based on proximity.
  12. We know them as Wearables, while others are now calling them Transparently Immersive Experiences. With most companies focusing on 3D printing applications in the business world, others are looking ahead even further to 4D printing, where materials are coded with a dynamic capability. Using this new shape-shifting material, a sports apparel company could design an adaptive running shoe that ties itself and with a sole that adjusts to wet pavement versus dry pavement to improve grip. Medical companies could design self-assembling stents to reduce surgery times and improve patient outcome. Maybe HDsupply can provide tools that you 3d print onsite that match exactly what you might need at the time. If that is too expensive or laborious a process, forget the printing of it; architects will design your apartment buildings with drone landing platforms and they’ll just deliver what you need. The building industry could design walls and furniture than can move up & down and also adjust thickness during the winter to increase insulation. Along with 4D printing, the transparently immersive experiences trend includes virtual reality, gesture control devices and nanotube technologies, creating transparency between people, businesses and things. As technology becomes more adaptive, lines between these three groups will blur and technology will continue to evolve in the work, home and within interactions. https://www.youtube.com/watch?v=28Wa5L-fkkM
  13. When you and I die, our kids aren’t going to go to our tombstones, they’re going to fire up our digital twins and talk to them.” Neuromorphic hardware will mean that smart machines will become even smarter and more useful by emulating the functions of biological neurons. Machines will be able to tag, contextualize and react to language, content and people’s behaviors. This will allow them to add substantial value to what people do. Bishop, the android executive officer in ALIEN primarily responsible for planetary maneuvering introduces himself to Ripley who is initially distrustful. He is placed into cryosleep with Ripley, Newt and Hicks. Eventually, he asks Ripley to shut him down permanently in a touching moment in the movie. Just. A. Rather. Very. Intelligent. System. Running all the internal systems of Stark's buildings and the Iron Man suits, J.A.R.V.I.S. can converse with Stark with considerable sophistication and is often sarcastic concerning his creator's recklessness and arrogance. Ironically, J.A.R.V.I.S. tends to be the only character with abusive treatment and is capable of responding in kind. Within three to five years, billions of things will be represented by digital twins, a dynamic software model of a physical thing or system. Using physics data on how the components of a thing operate and respond to the environment as well as data provided by sensors in the physical world, a digital twin can be used to analyze and simulate real world conditions, responds to changes, improve operations and add value. Imagine there is a digital twin who could draw on our writing, email, smartphone data and verbal feedback to formulate a detailed record of our individual interests and values over time.
  14. The Blockchain – Much already has been made of the distributed electronic ledger behind the online currency Bitcoin. With related venture investment exceeding $1 billion in 2015 alone, the economic and social impact of blockchain’s potential to fundamentally change the way markets and governments work is only now emerging. With its ability to store multiple bank transactions in one centralized ledger, accessible by all parties and regulated by a decentralized network, blockchain will have a transformational impact on business.
  15. Neo, sooner or later you’re going to realize that just as I did there’s a difference between knowing the path and walking the path. The mesh refers to the dynamic connection of people, processes, things and services supporting intelligent digital ecosystems.  As the mesh evolves, the user experience fundamentally changes and the supporting technology and security architectures and platforms must change as well. Solutions ultimately support multiple users in multiple roles using multiple devices and communicating over multiple networks. However, this is a long term architectural shift that requires significant changes to development tooling and best practices.
  16. The unfortunate truth is, big data has a lot of enemies and it’s now just another name for a large group of (often unstructured video, emails, sensor reports, logs etc.)
  17. The primary theme of Mad Max: Fury Road is survival. I’s the underlying goal for the theme of staying alive. Conversational systems can range from simple informal, bidirectional text or voice conversations such as an answer to “What time is it?” to more complex interactions such as collecting oral testimony from crime witnesses to generate a sketch of a suspect.  Conversational systems shift from a model where people adapt to computers to one where the computer “hears” and adapts to a person’s desired outcome.  Conversational systems do not use text/voice as the exclusive interface but enable people and machines to use, sight, sound, tactile, etc. to communicate across the digital device mesh (e.g., sensors, appliances, IoT systems).
  18. The changing face of the consumer, evolving geopolitical dynamics, new patterns of personal consumption, technological advancements, are and will continue to cause structural industry shifts. Because older workers can be the most knowledgeable and most experienced when they retire ... that hurts a profit to the very many left behind, then drags on the economy through productivity growth. These findings come from the new Aug 2016 economic research paper where economists look at all 50 states finding that in those states with high numbers of retirees, economic growth slowed more because the remaining workers just weren’t as productive. Older workers aren't just the ones who are capable ... they also tend to make the people around them ... more capable more confident knowledgeable about how to do their jobs ... if you look around the country right now their employers from coast to coast grappling with the fact that some of their most experienced employees are now coming up on retirement and a very worried about how to replace them ... with a lot of sort of tribal knowledge that you find a job you cannot simply teach ... in college ... And then there are those Seniors who want to never retire, but instead live in communities where there is vibrancy, activity and invigoration. They want their turn at the Collaborative Economy, and don’t want anymore ”stuff”.
  19. http://www.mckinsey.com/industries/consumer-packaged-goods/our-insights/the-consumer-sector-in-2030-trends-and-questions-to-consider