Stratus Contact Solutions provides a multi-channel customer care and lead generation solution by combining their outsourced call center services with social media expertise. This allows clients to engage customers through different channels like social media, email, web chat and call centers. They have learned that employees need specific training to effectively handle social media customer care. Stratus offers customized solutions for businesses to comprehensively engage customers across channels and gain insights from customer data and conversations. Their goal is to help clients build loyalty by interacting with customers through the channels the customers choose.