Met Selligent Interactive Marketing kunnen, binnen Microsoft Dynamics CRM, krachtige marketingfuncties worden geopend waardoor organisaties de beschikking krijgen over een 360°-beeld van hun klanten. Door de naadloze integratie van de twee systemen worden marketinglijsten probleemloos gesynchroniseerd, acties geautomatiseerd en closed loop campagnes gecreëerd. Maar er is meer…
Interactive Marketing: Selligent and MS Dynamics CRM at De Lijn (#DMF2013)Maarten Bekaert
Presentation at Digital Marketing First #DMF2013
The Road towards Customer Engagement at De Lijn
with MS Dynamics CRM and Selligent Interactive Marketing
Selligent - Audi - Emakina at DMA14: Omnichannel Audience Engagement to Nurtu...Selligent
Selligent together with (customer) Audi and (partner agency) Emakina presented a Thought Leadership Session during DMA14, the global event for data-driven marketers in San Diego (25-30 October 2014). The topic of the day was "Customers Choose their Own Journeys:
How Omnichannel Audience Engagement Allows You
to Nurture Them Anywhere They Lead"
Brochure selligent interactive marketing Alex Wang
Selligent is a software solution for marketers. Its SIM (Selligent Interactive Marketing) system provides brands with the ability to truly conduct 1 on 1 marketing with their customers.
As marketers, we are all feeling the pressure to measure the impact of every dollar we spend on marketing, and today, there is mounting focus put on the direct revenue impact of marketing on revenue. During this webinar we will showcase a framework for revenue marketers to maximize ROI through their digital marketing efforts.
Havas Mobile Data - European Telco Summit - 1/4/2014Hugues Rey
The European Telco industry faces difficult times. Competition is fierce, the battle in prices is thorough and the increasing pressure of upcoming legislation is high. The announced reduced roaming revenues forces MNO’s to go looking for new revenue streams.
In their quest for innovation and new revenue streams, MNO’s are looking how to monetize their Big Data. Indeed, they have piles of data. Doing nothing with it; asking themselves if this could generate a new revenue stream. The answer is “yes”, there is a way MNO’s can earn money with this 'dormant' data and SAS together with Zapfi will show 'how to'!
The Retail Strategy and Planning Series is designed to provide retail executives with the tactical tips, insights, metrics and trend data needed to guide 2017 strategies. Retailers have more customer data than ever, but few are using it effectively. Tune in to How To Leverage Your Own Data To Amplify Your Brand and learn how to use Facebook and Google to drive repeat buyers. The Retail Strategy and Planning Series is designed to provide retail executives with the tactical tips, insights, metrics and trend data needed to guide 2017 strategies: http://ow.ly/mWuG3049vzu
Met Selligent Interactive Marketing kunnen, binnen Microsoft Dynamics CRM, krachtige marketingfuncties worden geopend waardoor organisaties de beschikking krijgen over een 360°-beeld van hun klanten. Door de naadloze integratie van de twee systemen worden marketinglijsten probleemloos gesynchroniseerd, acties geautomatiseerd en closed loop campagnes gecreëerd. Maar er is meer…
Interactive Marketing: Selligent and MS Dynamics CRM at De Lijn (#DMF2013)Maarten Bekaert
Presentation at Digital Marketing First #DMF2013
The Road towards Customer Engagement at De Lijn
with MS Dynamics CRM and Selligent Interactive Marketing
Selligent - Audi - Emakina at DMA14: Omnichannel Audience Engagement to Nurtu...Selligent
Selligent together with (customer) Audi and (partner agency) Emakina presented a Thought Leadership Session during DMA14, the global event for data-driven marketers in San Diego (25-30 October 2014). The topic of the day was "Customers Choose their Own Journeys:
How Omnichannel Audience Engagement Allows You
to Nurture Them Anywhere They Lead"
Brochure selligent interactive marketing Alex Wang
Selligent is a software solution for marketers. Its SIM (Selligent Interactive Marketing) system provides brands with the ability to truly conduct 1 on 1 marketing with their customers.
As marketers, we are all feeling the pressure to measure the impact of every dollar we spend on marketing, and today, there is mounting focus put on the direct revenue impact of marketing on revenue. During this webinar we will showcase a framework for revenue marketers to maximize ROI through their digital marketing efforts.
Havas Mobile Data - European Telco Summit - 1/4/2014Hugues Rey
The European Telco industry faces difficult times. Competition is fierce, the battle in prices is thorough and the increasing pressure of upcoming legislation is high. The announced reduced roaming revenues forces MNO’s to go looking for new revenue streams.
In their quest for innovation and new revenue streams, MNO’s are looking how to monetize their Big Data. Indeed, they have piles of data. Doing nothing with it; asking themselves if this could generate a new revenue stream. The answer is “yes”, there is a way MNO’s can earn money with this 'dormant' data and SAS together with Zapfi will show 'how to'!
The Retail Strategy and Planning Series is designed to provide retail executives with the tactical tips, insights, metrics and trend data needed to guide 2017 strategies. Retailers have more customer data than ever, but few are using it effectively. Tune in to How To Leverage Your Own Data To Amplify Your Brand and learn how to use Facebook and Google to drive repeat buyers. The Retail Strategy and Planning Series is designed to provide retail executives with the tactical tips, insights, metrics and trend data needed to guide 2017 strategies: http://ow.ly/mWuG3049vzu
Dynamics Day 2012: Driving Campaign ROI with Email Marketing, Social Engageme...Intergen
Measuring the success of your marketing campaigns has always been a combination of art and science. In this presentation, find out how you can measure the true return on investment (ROI) for your social media and email marketing campaigns and how these marketing initiatives tie in with activity on your website. Find out how Dynamics CRM in combination with the top-rated add-on ClickDimensions can deliver the complete ROI picture on campaigns.
#LSS2017: Social, Search, and Content & Martech Strategies that Grow SalesRio SEO
In this presentation, Travis Wright, author of Digital Sense, shares his thoughts around social business strategy and why it's important to weave social throughout your organization, not just marketing. Travis will also touch on local search, content, and paid social media strategies that help drive ROI at the local level. Travis will finish up the presentation talking about some marketing technologies that could be helpful for your organization.
Data Driven Channel Management | San Francisco Digital Marketing HubAlison Waldron
We all have a view on how to manage our marketing channels, but how do you ensure your approach is the right one and - crucially - that it drives incremental sales? We explain how to use analytics, third party data and a little growth hacking flair to manage channels and get the most out of your budget.
How IoT is revolutionizing Customer Experience & Customer AnalyticsComarch
The revolution of IoT applied to different sectors such as Retail, FMCG, and even cities. Concrete examples by Comarch on how to optimize the customer experience with new technologies.
View Tony Stagg's presentation from Rio SEO's Local Search Summit about how to get started with attribution and ahve a tracking and measurement methodology in place.
How to build an effective omni-channel CRM & Marketing Strategy & 360 custome...Comarch
How to tackle current market trends regarding CRM & Loyalty strategies? How to be relevant, make a difference, synchronize marketing channels and profile customers. Demo screens of Comarch CRM & Marketing platform and introduction to the Loyalty 3.0 approach. How to engage and retain customers these days?
Cross-Channel Digital Strategies Every IT Executive Should KnowDaniel Russell
Go Fish Digital's Daniel Russell breaks down the top cross-channel digital strategies every IT executive should know, impacting local web presence, online reviews, and customer feedback.
Bridging the gap between digital and relationship marketing - DMA 2013 Though...Lars Crama
Bridging the Gap Between Digital and Relationship Marketing: The Next Big Thing for Data-Driven Marketers. Presentation by Selligent and 2organize at DMA2013 in Chicago
How to engage and retain Customers with Innovative Technology?Comarch
How to integrate your business in the digital world. A new, omnichannel approach to Loyalty in the digital era. How to attract different customer segments with Loyalty solutions.
Slidedeck used for an interactive OneCafé at Orbit One Ghent.
The presentation touches on four important ingredients of a marketing automation solution. The solution presented is Microsoft Dynamics CRM combined with ClickDimensions.
http://www.orbitone.com
http://www.clickdimensions.com
Dynamics Day 2012: Driving Campaign ROI with Email Marketing, Social Engageme...Intergen
Measuring the success of your marketing campaigns has always been a combination of art and science. In this presentation, find out how you can measure the true return on investment (ROI) for your social media and email marketing campaigns and how these marketing initiatives tie in with activity on your website. Find out how Dynamics CRM in combination with the top-rated add-on ClickDimensions can deliver the complete ROI picture on campaigns.
#LSS2017: Social, Search, and Content & Martech Strategies that Grow SalesRio SEO
In this presentation, Travis Wright, author of Digital Sense, shares his thoughts around social business strategy and why it's important to weave social throughout your organization, not just marketing. Travis will also touch on local search, content, and paid social media strategies that help drive ROI at the local level. Travis will finish up the presentation talking about some marketing technologies that could be helpful for your organization.
Data Driven Channel Management | San Francisco Digital Marketing HubAlison Waldron
We all have a view on how to manage our marketing channels, but how do you ensure your approach is the right one and - crucially - that it drives incremental sales? We explain how to use analytics, third party data and a little growth hacking flair to manage channels and get the most out of your budget.
How IoT is revolutionizing Customer Experience & Customer AnalyticsComarch
The revolution of IoT applied to different sectors such as Retail, FMCG, and even cities. Concrete examples by Comarch on how to optimize the customer experience with new technologies.
View Tony Stagg's presentation from Rio SEO's Local Search Summit about how to get started with attribution and ahve a tracking and measurement methodology in place.
How to build an effective omni-channel CRM & Marketing Strategy & 360 custome...Comarch
How to tackle current market trends regarding CRM & Loyalty strategies? How to be relevant, make a difference, synchronize marketing channels and profile customers. Demo screens of Comarch CRM & Marketing platform and introduction to the Loyalty 3.0 approach. How to engage and retain customers these days?
Cross-Channel Digital Strategies Every IT Executive Should KnowDaniel Russell
Go Fish Digital's Daniel Russell breaks down the top cross-channel digital strategies every IT executive should know, impacting local web presence, online reviews, and customer feedback.
Bridging the gap between digital and relationship marketing - DMA 2013 Though...Lars Crama
Bridging the Gap Between Digital and Relationship Marketing: The Next Big Thing for Data-Driven Marketers. Presentation by Selligent and 2organize at DMA2013 in Chicago
How to engage and retain Customers with Innovative Technology?Comarch
How to integrate your business in the digital world. A new, omnichannel approach to Loyalty in the digital era. How to attract different customer segments with Loyalty solutions.
Slidedeck used for an interactive OneCafé at Orbit One Ghent.
The presentation touches on four important ingredients of a marketing automation solution. The solution presented is Microsoft Dynamics CRM combined with ClickDimensions.
http://www.orbitone.com
http://www.clickdimensions.com
Leap Program is a Global Community Development Program provides opportunities for young people to create direct positive impact through an international volunteer experience abroad.
BioMAP® Systems for Investigative Toxicology & Safety Assessment. Presentation for the California Environmental Protection Agency’s 21st Century Toxicology Seminar Series, October 29, 2014, Sacramento, CA. Ellen Berg
Lead Generation | Best Practices for B2B Lead Generationrevenuewave0
Effective lead generation involves employing diverse strategies such as content marketing, SEO, and social media targeting a defined audience. Compelling content, optimized landing pages, CRM integration, and continuous testing optimize conversions. Using analytics, lead scoring, and automation tools helps in personalized engagement, improving overall results and nurturing potential leads efficiently. www.revenuewave.io
TLDW - Key Slides, stats and takeaways from our 2020-21 Personalization WebinarsAvishai Sharon
Especially for the overwhelmed marketer - a summary of the key slides from our joint webinars with Tenable, AudioCodes, an the Cyber Marketing communities.
The output of a convert stage is the leads . About 60% of leads can be converted as Customers which enhances the field of digital marketing.Inbound Marketing is based on a funnel model.
YIELD Marketing Control Center MCC is an intelligent web-based solution for consumer marketers to easily create, manage and track all of your mobile, online and social marketing campaigns on a single platform…giving you a 360 degree view of your customers thus deepening your one-to-one customer relationships
Programmatic is a revolution, not just in media buying, but for all of digital marketing and increasingly for traditional channels, like TV, radio and Out-of-Home. Through automation, efficiencies and unprecedented visibility, marketers can do breakthrough programmatic targeting, content optimisation and personalisation that transforms roles, data collection, tech stacks and performance results for any sized business. This webinar will cover the “why, what and how” of the ways in which programmatic marketing can be essential to delivering outstanding marketing performance.
Presentation for NISP at Coleraine Enterprise Agency on Digital Marketing for Startups. Introduction on how to use web marketing for customer acquisition.
Help drive business growth and long-term sustainability and infrastructure through:
Connecting the dots between product, sales, marketing, and technology
Defining a strategic product-market fit and go-to-market strategy
Strategic sales enablement
Deploy and maximize use of technology and marketing automation
Lead Generation is one of a very important step of Sales Process. It involves cold calling, social media marketing, email campaign, webinars, events, conferences and so on. There are many things to be considered before beginning any of the lead generation strategies. Many factors needed to be into consideration for an effective lead generation.
Digital Marketing 101: Everything You Need To KnowFolsom Creative
Webinar slide deck from Folsom Creative and Inteum
Inteum develops industry-leading intellectual property management software with clients include technology transfer offices at over 400 installations in 22 countries around the globe, including universities, research institutions, federal labs, corporations, and startups.
Folsom Creative is a design and marketing agency that specializes helping clients create full stack marketing strategies. We provide a full suite of services to assist in our customers in these areas. Our clients rage from tech startups to large multi marketed enterprises.
In this presentation to the Argyle CMO Forum, Dr Volker G. Hildebrand, SAP Hybris talks "Rethinking Personlization" into the core capabilities in developing an individualized personalization strategy in which customers are identified and treated as individuals.
Make your CRM Social!
With 1 billion Facebook users, 560 million Twitter users, 400 million Google+ users and 240 million LinkedIn users, it is unquestionable the potential and power of Social Media for any business.
How can a business take advantage of this potential? By making your CRM Social!
Join Doble Group on this important webinar where we give tips on how to integrate your CRM with Social Media.
SEO as the Backbone of Digital MarketingFelipe Bazon
In this talk Felipe Bazon will share how him and his team at Hedgehog Digital share our journey of making C-Levels alike, specially CMOS realize that SEO is the backbone of digital marketing by showing how SEO can contribute to brand awareness, reputation and authority and above all how to use SEO to create more robust global marketing strategies.
The Secret to Engaging Modern Consumers: Journey Mapping and Personalization
In today's digital landscape, understanding the customer's journey and delivering personalized experiences are paramount. This masterclass delves into the art of consumer journey mapping, a powerful technique that visualizes the entire customer experience across touchpoints. Attendees will learn how to create detailed journey maps, identify pain points, and uncover opportunities for optimization. The presentation also explores personalization strategies that leverage data and technology to tailor content, products, and experiences to individual customers. From real-time personalization to predictive analytics, attendees will gain insights into cutting-edge approaches that drive engagement and loyalty.
Key Takeaways:
Current consumer landscape; Steps to mapping an effective consumer journey; Understanding the value of personalization; Integrating mapping and personalization for success; Brands that are getting It right!; Best Practices; Future Trends
Come learn how YOU can Animate and Illuminate the World with Generative AI's Explosive Power. Come sit in the driver's seat and learn to harness this great technology.
Influencer marketing isn't just for big brands or consumer products anymore. In 2024, marketers face hurdles like escalating paid channel costs, diminishing organic reach, and building trust in their ideal customer accounts. This session offers practical ways to bring influencer marketing into your organization, to provide cost-effective access to niche audiences, countering budget constraints and rising CPMs. We'll discuss the impact of social algorithms on reach, the trust deficit in traditional advertising and how influencer partnerships offer genuine connections with audiences. Attendees will gain actionable insights to integrate influencer marketing into their strategies, leveraging influencers for impactful campaigns in both B2B and B2C environments. Join us to unlock the potential of influencers in navigating the evolving marketing landscape of 2024 and driving meaningful business growth.
Key Takeaways:
- Educate on the various types of influence we can use as marketers
- Establish the problems that make influencers a priority
- Walk through some practical tactics on HOW to run a program leveraging several of these influence channels
Mastering Multi-Touchpoint Content Strategy: Navigate Fragmented User JourneysSearch Engine Journal
Digital platforms are constantly multiplying, and with that, user engagement is becoming more intricate and fragmented.
So how do you effectively navigate distributing and tailoring your content across these various touchpoints?
Watch this webinar as we dive into the evolving landscape of content strategy tailored for today's fragmented user journeys. Understanding how to deliver your content to your users is more crucial than ever, and we’ll provide actionable tips for navigating these intricate challenges.
You’ll learn:
- How today’s users engage with content across various channels and devices.
- The latest methodologies for identifying and addressing content gaps to keep your content strategy proactive and relevant.
- What digital shelf space is and how your content strategy needs to pivot.
With Wayne Cichanski, we’ll explore innovative strategies to map out and meet the diverse needs of your audience, ensuring every piece of content resonates and connects, regardless of where or how it is consumed.
The What, Why & How of 3D and AR in Digital CommercePushON Ltd
Vladimir Mulhem has over 20 years of experience in commercialising cutting edge creative technology across construction, marketing and retail.
Previously the founder and Tech and Innovation Director of Creative Content Works working with the likes of Next, John Lewis and JD Sport, he now helps retailers, brands and agencies solve challenges of applying the emerging technologies 3D, AR, VR and Gen AI to real-world problems.
In this webinar, Vladimir will be covering the following topics:
Applications of 3D and AR in Digital Commerce,
Benefits of 3D and AR,
Tools to create, manage and publish 3D and AR in Digital Commerce.
Core Web Vitals SEO Workshop - improve your performance [pdf]Peter Mead
Core Web Vitals to improve your website performance for better SEO results with CWV.
CWV Topics include:
- Understanding the latest Core Web Vitals including the significance of LCP, INP and CLS + their impact on SEO
- Optimisation techniques from our experts on how to improve your CWV on platforms like WordPress and WP Engine
- The impact of user experience and SEO
For too many years marketing and sales have operated in silos...while in some forward thinking companies, the two organizations work together to drive new opportunity development and revenue. This session will explore the lessons learned in that beautiful dance that can occur when marketing and sales work together...to drive new opportunity development, account expansion and customer satisfaction.
No, this is not a conversation about MQLs and SQLs. Instead we will focus on a framework that allows the two organizations to drive company success together.
It's another new era of digital and marketers are faced with making big bets on their digital strategy. If you are looking at modernizing your tech stack to support your digital evolution, there are a few can't miss (often overlooked) areas that should be part of every conversation. We'll cover setting your vision, avoiding siloes, adding a democratized approach to data strategy, localization, creating critical governance requirements and more. Attendees will walk away with actions they can take into initiatives they are running today and consider for the future.
How to Use AI to Write a High-Quality Article that Ranksminatamang0021
In the world of content creation, many AI bloggers have drifted away from their original vision, resulting in low-quality articles that search engines overlook. Don't let that happen to you! Join us to discover how to leverage AI tools effectively to craft high-quality content that not only captures your audience's attention but also ranks well on search engines.
Disclaimer: Some of the prompts mentioned here are the examples of Matt Diggity. Please use it as reference and make your own custom prompts.
AI-Powered Personalization: Principles, Use Cases, and Its Impact on CROVWO
In today’s era of AI, personalization is more than just a trend—it’s a fundamental strategy that unlocks numerous opportunities.
When done effectively, personalization builds trust, loyalty, and satisfaction among your users—key factors for business success. However, relying solely on AI capabilities isn’t enough. You need to anchor your approach in solid principles, understand your users’ context, and master the art of persuasion.
Join us as Sarjak Patel and Naitry Saggu from 3rd Eye Consulting unveil a transformative framework. This approach seamlessly integrates your unique context, consumer insights, and conversion goals, paving the way for unparalleled success in personalization.
Is AI-Generated Content the Future of Content Creation?Cut-the-SaaS
Discover the transformative power of AI in content creation with our presentation, "Is AI-Generated Content the Future of Content Creation?" by Puran Parsani, CEO & Editor of Cut-The-SaaS. Learn how AI-generated content is revolutionizing marketing, publishing, education, healthcare, and finance by offering unprecedented efficiency, creativity, and scalability.
Understanding
AI-Generated Content:
AI-generated content includes text, images, videos, and audio produced by AI without direct human involvement. This technology leverages large datasets to create contextually relevant and coherent material, streamlining content production.
Key Benefits:
Content Creation: Rapidly generate high-quality content for blogs, articles, and social media.
Brainstorming: AI simulates conversations to inspire creative ideas.
Research Assistance: Efficiently summarize and research information.
Market Insights:
The content marketing industry is projected to grow to $17.6 billion by 2032, with AI-generated content expected to dominate over 55% of the market.
Case Study: CNET’s AI Content Controversy:
CNET’s use of AI for news articles led to public scrutiny due to factual inaccuracies, highlighting the need for transparency and human oversight.
Benefits Across Industries:
Marketing: Personalize content at scale and optimize engagement with predictive analytics.
Publishing: Automate content creation for faster publication cycles.
Education: Efficiently generate educational materials.
Healthcare: Create accurate content for patients and professionals.
Finance: Produce timely financial content for decision-making.
Challenges and Ethical Considerations:
Transparency: Disclose AI use to maintain trust.
Bias: Address potential AI biases with diverse datasets.
SEO: Ensure AI content meets SEO standards.
Quality: Maintain high standards to prevent misinformation.
Conclusion:
AI-generated content offers significant benefits in efficiency, personalization, and scalability. However, ethical considerations and quality assurance are crucial for responsible use. Explore the future of content creation with us and see how AI is transforming various industries.
Connect with Us:
Follow Cut-The-SaaS on LinkedIn, Instagram, YouTube, Twitter, and Medium. Visit cut-the-saas.com for more insights and resources.
Mastering Local SEO for Service Businesses in the AI Era is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
First Things First: Building and Effective Marketing Strategy
Too many companies (and marketers) jump straight into activation planning without formalizing a marketing strategy. It may seem tedious, but analyzing the mindset of your targeted audiences and identifying the messaging points most likely to resonate with them is time well spent. That process is also a great opportunity for marketers to collaborate with sales leaders and account managers on a galvanized go-to-market approach. I’ll walk you through the methods and tools we use with our clients to ensure campaign success.
Key Takeaways:
-Recognize the critical role of strategy in marketing
-Learn our approach for building an actionable, effective marketing strategy
-Receive templates and guides for developing a marketing strategy
Short video marketing has sweeped the nation and is the fastest way to build an online brand on social media in 2024. In this session you will learn:- What is short video marketing- Which platforms work best for your business- Content strategies that are on brand for your business- How to sell organically without paying for ads.
4. Two worlds in Marketing Automation
Display / Search / Social /CMS Relationship marketing
(multi-channel campaign management)
Known customers / contactsAnonymous visitors
Optimised content Optimised content
DATA DRIVEN
5. • Multi-channel campaign management
• New-York, Brussels, Paris, Barcelona, Munich, Amsterdam
• ± 400 clients in 13 countries - Focus on B2C
Gartner (MCCM)
ABOUT SELLIGENT
6. Marketing automation in the ‘customer world’
Detect high value
customer segments
Create great interaction to
engage and make them buy
Executed timely &
consistently across channels
Optimise offers & content for
maximal conversion
7. Main driver: Create better interaction
7
DATA ANALYSE CREATE EXECUTE OPTIMISE
1.Channels executed by silo systems
2.Traditional one-way ‘spray & pray’
3.Limited to outbound only
Typical challenges:
Customer centric marketing
Integrated inbound & outbound
Multi-step dialogues across channels
EVOLVE
10. Example: life-cycle process
10
INFORM UPSELL SERVICE UPSELL
1 to 1 dialogue to grow customer value: From pre-pay to Post-pay
Offerings based on personal call behavior
On-line & in-shop integration
11. Example: preference center for personalisation
11
Birthday: send personalized coupon for in-theater redemption
Use alibi to survey customer – ask for preferences
Future communication is personalised
12. Data challenges for CRM
12
DATA ANALYSE CREATE EXECUTE OPTIMISE
Registrations
Data used by CRM marketers:
TRANSACTIONAL DATA
Socio-demo
Preference data
Service data
Purchase data
INTERACTION DATAEXTEND
People interact with you before they buy
13. Own media
Identified
Anonymous
Paid media
The historic division
Paid media
Identified
Anonymous
Own media
None -PII
Digital
Marketing
Relationship
Marketing
PII
Web analytics
Re-targeting
E-mail
Display
14. Own media
Identified
Anonymous
Paid media
Using CRM data in the digital ecosystem
Paid media
Identified
Anonymous
Own media
None -PII
Digital
Marketing
DATA
ON-BOARDING
Relationship
Marketing
PII
AMPLIFY
Web analytics
15. Facebook Custom Audiences (CA)
15
• Use your CRM data on Facebook
Target your contacts/customers on Facebook
Data on-boarding
16. Facebook Custom Audiences (CA)
16
• Inclusion & exclusion targeting
• Extend with look-alike audiences
Data on-boarding
18. Twitter Tailored Audiences
18
E-mail address (your customers)
Cookie (your visitors)
Twitter username or ID (everyone)
• Continue a conversation that started outside Twitter
Data on-boarding
19. Own media
Identified
Anonymous
Paid media
The only none customer centric quadrant
Paid media
Identified
Anonymous
Own media
None -PII
Digital
Marketing
DATA
ON-BOARDING
Relationship
Marketing
PII
AMPLIFY
Web analytics
20. • Too much effort to make it
usable for marketers
FORMAT
Web analytics not fit for CRM
21. • Customer data and digital
data is not in the same
place
LOCATION
Web analytics not fit for CRM
22. • Can’t link them to
customer records
IDENTITY
Web analytics not fit for CRM
23. • CRM is not a priority for
the digital team
PRIORITY
Web analytics not fit for CRM
24. Web analytics not fit for CRM
Trying to combine things
that where never
designed to fit together
25. Own media
Identified
Anonymous
External media
Finding the good from the bad
External media
Identified
Anonymous
Own media
PII
None -PII
Digital
Marketing
Relationship
MarketingDATA
ON-BOARDING
See people through traffic
BEHAVIORAL
26. Web Analytics
Traffic mgr
<GOOGLE>
Blending CRM data with behavioral data
Selligent Behavioral
<SELLIGENT>
Cross-channel
Execution
CRM mgr
Customer
analytics
BEHAVIORALBEHAVIORAL
CRM data
Behavioral data
CRM
Making interaction data from DIGITAL channels ACTIONABLE for CRM
INSIGHT
TARGET
27. Own media
Identified
Anonymous
External media
All is ‘customer / visitor centric’ now
External media
Identified
Anonymous
Own media
PII
None -PII
RE-TARGET
RE-TARGET
Digital
Marketing
Relationship
MarketingDATA
ON-BOARDING
AMPLIFY
PROFILE
GROWDB
28. Conclusion “Bridging the gap”
28
“Everything is coming together.”
“It no longer makes economic sense
to send messages to the many
in hopes of persuading the few.”
“Digital and CRM staff will work far
more closely together.”
Jan.Teerlinck@Selligent.com
+32 473 361 498