We’ve learned a lot about how to invite everyone into the design process and what happens when we introduce design workshops, usability testing, field observations and other UX/IA/UCD approaches in projects to change how voter registration works? Turns out that it’s possible to bring government lawyers, rights advocates, and government agency staff together to solve the tough problems of implementing a new law. This session will look at how to not only manage a complex and diverse group of stakeholders, but get them engaged as active partners in the design work of getting the user experience right, through a case study of work in several states in the U.S. that are changing how voter registration works. The new approach, called “automatic voter registration” turns one of the basic elements in the service design of elections on its head, changing it from a registration process that puts the burden on the voter to incorporating voter registration into other routine transactions. The concept is simple, but the details matter because mistakes can disenfranchise voters or even expose them to legal jeopardy. Presentation at the IA Summit 2018