This document summarizes Maria Schwarz's presentation on using social media platforms to create engagement. Some of the main points include:
1. Social media does not create relationships but supports existing ones. Networks and friends act as filters for users.
2. To motivate customers to engage, listen to online conversations, identify the target audience, create relevant content, comment and discuss posts to get involved, and combine online and offline efforts.
3. Engagement is an art that requires the right mindset of empathy, authenticity, and acknowledgment rather than just broadcasting messages. Focus on understanding people over technology.