Good Life Insurance Company has experienced declining sales and agent departures due to poor investment performance following the financial crisis. This has led some major clients to withdraw funds. Deloitte has been hired to help Good Life develop new products to revitalize sales. Some key human capital issues include retaining top agents, aligning compensation with new products, and ensuring employees have the skills to sell the new offerings successfully. Deloitte will need to analyze Good Life's human capital strategy and make recommendations to address these issues as part of developing the new products.
Working capital management a top priority for many executives in year aheadDeloitte United States
Nearly half of C-suite and other executives say that managing working capital will be a high priority for their organizations in the year ahead with 33.6% keeping it a top priority and 14.7% making it a higher priority, according to a Deloitte poll .
North America Mortgage Banking 2020: Convergent Disruption in the Credit Indu...accenture
To further compound lenders’ challenges to rebuild growth, profitability and efficiency following the recent credit crisis, convergent disruption is leading to a structural change in the industry; multiple disruptive forces are converging, creating an increasingly complex and highly dynamic future environment. Accenture examines the building blocks and roadmap to success in 2020.
PwC’s Trends in People Analytics report highlights our recently published 2015 PwC Saratoga US benchmark data, as well as the implications for people analytics functions and key trends for consideration.
Bcg cii report - one consumer, many interactions - december 2018Social Samosa
The report highlights the massive, unparalleled change the media and entertainment industry is going through, with the exponential growth of media and type of content available creating a trillion customer touch points.
Working capital management a top priority for many executives in year aheadDeloitte United States
Nearly half of C-suite and other executives say that managing working capital will be a high priority for their organizations in the year ahead with 33.6% keeping it a top priority and 14.7% making it a higher priority, according to a Deloitte poll .
North America Mortgage Banking 2020: Convergent Disruption in the Credit Indu...accenture
To further compound lenders’ challenges to rebuild growth, profitability and efficiency following the recent credit crisis, convergent disruption is leading to a structural change in the industry; multiple disruptive forces are converging, creating an increasingly complex and highly dynamic future environment. Accenture examines the building blocks and roadmap to success in 2020.
PwC’s Trends in People Analytics report highlights our recently published 2015 PwC Saratoga US benchmark data, as well as the implications for people analytics functions and key trends for consideration.
Bcg cii report - one consumer, many interactions - december 2018Social Samosa
The report highlights the massive, unparalleled change the media and entertainment industry is going through, with the exponential growth of media and type of content available creating a trillion customer touch points.
Personally designed (content + graphics design), officially accredited SDI (Service Desk Institute) SDA (Service Desk Analyst) courseware.
Trademarks are properties of the holders, who are not affiliated with courseware author.
Leading organizations today all have data scientists and analytics teams. A key challenge is establishing cross-functional teams that can collaboratively derive insights from data and move exploratory interactive analytics into automated production systems. Boston Consulting Group, founded on quantitative decision making, guides global F500 companies in the technical and organizational structures that will provide a foundation for agility, innovation, and competitive advantage. This talk will outline key strategies for building effective cloud-native analytics teams.
Para vencer nesse novo normal, as organizações devem prioritariamente aproveitar dados e análises para tomar melhores decisões nesse cenário de incerteza, entender seu cliente e adaptar-se rapidamente, e investir na automação como forma de ser mais eficiente e entregar mais valor.
In the year ahead, 55.9% of C-suite and other executive respondents to a Deloitte poll say they expect their organizations’ internal controls programs will have to test for larger and more frequent risks. When asked the same about the past 12 months, just 45% said their orgs had to test for larger and more frequent risks--a fairly sizeable jump in focus on internal controls for risk management and a signal that programs continue to expand.
The COVID-19 crisis is threatening the lives and well-being of the global community. Health, political, societal, and business leaders must drive an integrated response to navigate, manage, and lead through it.
BCG has launched its Telco Sustainability Index, designed to capture the four dimensions most relevant to a telco’s environmental strategy. The index tracks the company’s commitment to sustainability, its emissions intensity and that of its upstream and downstream partners, its elimination of waste, and its customer enablement.
When, Where & How AI Will Boost Federal Workforce Productivityaccenture
Accenture developed an economic model to understand how AI will impact the U.S. federal workforce, through automation and augmentation. Learn more: https://accntu.re/3hsRG8O
When it comes to scrutinizing costs, most insurance companies can say “Been there, done that. Got the t-shirt.” Managers are familiar with the refrain from above to trim here and cut there. The typical result is flirtation with the latest management trends like lean, outsourcing and offshoring, and others. However, the results tend to be the same. Budgets reflect last year’s spend plus or minus a couple of percent in the same places.
Use Case: Celonis in the Financial Services IndustryCelonis
In this session, learn firsthand how Celonis is being used in a pilot project with UniCredit Bank.
Presenter:
Ms. Andrea Lieb, Vice President l Head of Process Excellence, HypoVereinsbank - UniCredit Bank
One in four customers is planning to either use branches less or stop visiting branches altogether after the COVID-19 crisis, according to new BCG retail banking consumer “pulse” survey.
This Management Consulting Toolkit was created by ex-McKinsey, Deloitte & BCG Consultants, after 4,000+ hours of work. It is considered the world's best & most comprehensive Management Consulting Toolkit. It includes all the Frameworks, Best Practices & Templates required to launch a management consulting practice and excel as a Management Consultant.
This Slideshare Powerpoint presentation is only a small preview of our Toolkit. You can download the entire Toolkit in Powerpoint and Excel at www.domontconsulting.com.
Fairfax County hired Gartner to conduct an independent review of its land use and development services. The study looked at the current procedures and processes and their effectiveness and efficiencies in order to identify opportunities for improvement that can further customer service and improve operational execution. This assessment is based upon interviews and document research that began in February, 2015.
Executives’ Ransomware Concerns Are High, But Few Are Prepared for Such Attacks Deloitte United States
A Deloitte poll conducted on June 24, 2021 found that 86.7% of C-suite and other executives expect the number of cyberattacks targeting their organizations to increase over the next 12 months--and that ransomware poses a major concern during that time (64.8%).
Globant -Leading the IT Outsourcing Revolution in Latin America-
By:
Shingo Murakami, MBA Candidate, 2006
Roger Premo, MBA Candidate, 2006
Ina Trantcheva, MBA Candidate, 2006
Erik Yeager, MBA Candidate, 2006
Personally designed (content + graphics design), officially accredited SDI (Service Desk Institute) SDA (Service Desk Analyst) courseware.
Trademarks are properties of the holders, who are not affiliated with courseware author.
Leading organizations today all have data scientists and analytics teams. A key challenge is establishing cross-functional teams that can collaboratively derive insights from data and move exploratory interactive analytics into automated production systems. Boston Consulting Group, founded on quantitative decision making, guides global F500 companies in the technical and organizational structures that will provide a foundation for agility, innovation, and competitive advantage. This talk will outline key strategies for building effective cloud-native analytics teams.
Para vencer nesse novo normal, as organizações devem prioritariamente aproveitar dados e análises para tomar melhores decisões nesse cenário de incerteza, entender seu cliente e adaptar-se rapidamente, e investir na automação como forma de ser mais eficiente e entregar mais valor.
In the year ahead, 55.9% of C-suite and other executive respondents to a Deloitte poll say they expect their organizations’ internal controls programs will have to test for larger and more frequent risks. When asked the same about the past 12 months, just 45% said their orgs had to test for larger and more frequent risks--a fairly sizeable jump in focus on internal controls for risk management and a signal that programs continue to expand.
The COVID-19 crisis is threatening the lives and well-being of the global community. Health, political, societal, and business leaders must drive an integrated response to navigate, manage, and lead through it.
BCG has launched its Telco Sustainability Index, designed to capture the four dimensions most relevant to a telco’s environmental strategy. The index tracks the company’s commitment to sustainability, its emissions intensity and that of its upstream and downstream partners, its elimination of waste, and its customer enablement.
When, Where & How AI Will Boost Federal Workforce Productivityaccenture
Accenture developed an economic model to understand how AI will impact the U.S. federal workforce, through automation and augmentation. Learn more: https://accntu.re/3hsRG8O
When it comes to scrutinizing costs, most insurance companies can say “Been there, done that. Got the t-shirt.” Managers are familiar with the refrain from above to trim here and cut there. The typical result is flirtation with the latest management trends like lean, outsourcing and offshoring, and others. However, the results tend to be the same. Budgets reflect last year’s spend plus or minus a couple of percent in the same places.
Use Case: Celonis in the Financial Services IndustryCelonis
In this session, learn firsthand how Celonis is being used in a pilot project with UniCredit Bank.
Presenter:
Ms. Andrea Lieb, Vice President l Head of Process Excellence, HypoVereinsbank - UniCredit Bank
One in four customers is planning to either use branches less or stop visiting branches altogether after the COVID-19 crisis, according to new BCG retail banking consumer “pulse” survey.
This Management Consulting Toolkit was created by ex-McKinsey, Deloitte & BCG Consultants, after 4,000+ hours of work. It is considered the world's best & most comprehensive Management Consulting Toolkit. It includes all the Frameworks, Best Practices & Templates required to launch a management consulting practice and excel as a Management Consultant.
This Slideshare Powerpoint presentation is only a small preview of our Toolkit. You can download the entire Toolkit in Powerpoint and Excel at www.domontconsulting.com.
Fairfax County hired Gartner to conduct an independent review of its land use and development services. The study looked at the current procedures and processes and their effectiveness and efficiencies in order to identify opportunities for improvement that can further customer service and improve operational execution. This assessment is based upon interviews and document research that began in February, 2015.
Executives’ Ransomware Concerns Are High, But Few Are Prepared for Such Attacks Deloitte United States
A Deloitte poll conducted on June 24, 2021 found that 86.7% of C-suite and other executives expect the number of cyberattacks targeting their organizations to increase over the next 12 months--and that ransomware poses a major concern during that time (64.8%).
Globant -Leading the IT Outsourcing Revolution in Latin America-
By:
Shingo Murakami, MBA Candidate, 2006
Roger Premo, MBA Candidate, 2006
Ina Trantcheva, MBA Candidate, 2006
Erik Yeager, MBA Candidate, 2006
Work ethics is like invisible employee behavior, noticeable by its absence. Some common workplace ethics include punctuality, responsibility, teamwork, and attitude.
Employees, who have strong ethics in personal and professional life, need no explanation, unlike those employees for whom work ethics is a growing problem. So, how do you train them to be ethical to one and all, whether in the professional realm or personal?
The Emergence of MOOCs: What Does This Mean to You? Will This Market Disrupt ...Udemy for Business
The MOOC marketplace has exploded with growth over the last two years - with educational content now available in many forms from many channels. In this webinar we will overview the MOOC market and give HR and L&D managers our perspectives on the market, how to think about MOOCs and other forms of online content, and what kinds of tools and solutions are now available for corporate buyers.
Educational technology startups are continuing to grow, with more than $800 million in venture capital flowing into this sector in the last 12 months1. Who are some of the important players and how do they fit into the world of corporate training? In this webinar, Josh Bersin, Bersin by Deloitte, Deloitte Consulting LLP will highlight the market and help you understand your opportunities to leverage amazing educational content for your entire organization.
For more information, contact business@udemy.com.
Congratulations to the winner of our 2016 Technology Fast 50 Australia award, Cashrewards who achieved an overall 12,469.3% growth rate over the last three years!
We’re also excited to announce our category winners:
Rising Star: Tow.com.au achieving 21,599.5% growth
Leadership: Vocus Communications
Innovative Recruiting In A Conservative Corporate Environment at Facebook HQ ...Jenny DeVaughn
Innovative Recruiting In A Conservative Corporate Environment - PowerPoint slides from Recruiting Innovation Summit presentation by Jenny DeVaughn at Facebook HQ on 10.24.11
So maybe you don’t work for a hot new start-up in the Silicon Valley or you don’t have the shirtless “Old Spice Guy” in your commercials. Think you can’t do innovative social recruiting? Think again. Join Waste Management’s Social Media and Employee Branding leader Jenny DeVaughn as she navigates you through her new corporate role, including transforming your brand with existing resources and the lessons she has learned thus far.
Career Sites, Recruiting Strategy & The Candidate ExperienceMonster
A significant component of a company’s recruitment strategy is a corporate website. This website showcases your company, your culture and your recruitment brand. Great Candidates who are carefully managing their careers are visiting your website and making assumptions about your organization based on what they find. Unfortunately, many websites are not designed with the Candidate experience in mind and fail to engage the right talent.
This presentation illustrates how leading edge organizations are developing sites that are intuitive, experiential and most importantly help filter the right Candidates in and the wrong Candidates out.
Find out how to effectively manage your office with these 13 best practices. It covers everything from improving staff productivity and promoting teamwork to reducing wait times and delays for your clients.
The 2016 Back-to-college spending survey presents the spending habits of college students and their parents including when and where they’ll shop, how much they’ll spend, and on what products. https://www2.deloitte.com/us/en/pages/consumer-business/articles/back-to-college-survey.html
Women Matter 2012: Making the breakthrough, examines the gender-diversity programs of 235 large European companies. The report investigates what initiatives companies are taking, what is working well or less well, and why.
The research found that most companies are now taking gender diversity issues extremely seriously, devoting real resources to redressing the gender imbalance. But many companies also expressed frustration that their efforts do not always create the expected impact.
Recruitment and selection powerpoint presentationAndrew Schwartz
Having the highest performing employees is critical for the success of an organization but too often the best candidates can be hidden among stacks of scripted resumes. Hiring managers must learn strategies to find and select the right candidate. The Recruitment and Selection Powerpoint Presentation offers slides on topics such as: 27 points on creating a recruitment strategy, 24 slides on methods of recruiting, 10 tips for how to review resumes, 5 slides on evaluating interviews, 5 points on making the final decision, 17 points on assessing recruitment and selection strategies including 3 steps on how to benchmark these strategies, 15 slides on training and retention including 6 tips to increase retention and 8 tips for implementing training programs, 6 slides describing the legal issues, 4 slides for final action steps and much more. Royalty Free - Use Them Over and Over Again. Once purchased, download instructions will be sent to you via email. (PC and MAC Compatible).
A presentation describing HR Business Partnering in terms of its principles, methods and metrics, using Management Consultancy as a benchmark to identify their approaches to adopt within an internal HR team.
Business case studies mainly deal with the real-time situation in the business and allow the scholars to understand a field of business studies from multiple approaches and perspectives. However, many scholars face difficulties in understanding the dynamic concepts of the subjects; hence they seek Business Assignment help in Australia as it requires critical thinking skills and research skills.
This presentation provides the basic information about Management Consultancy, the steps involved, life cycle, how to prepare proposals, client management, expectations, benefits to business and some tools, tips and techniques
Max Blumberg: How can #PeopleAnalytics prevent incidents like the Twitter fir...Edunomica
Max Blumberg: How can #PeopleAnalytics prevent incidents like the Twitter firings?
People Analytics Conference 2022 Winter
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RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
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What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
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Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
2. Agenda
Introductions
Overview of Deloitte Consulting
Actuarial Consulting Rotation Program
Winter Scholar Program
Actuarial Case Interview Workshop
Case Interview Overview
How to Approach a Human Capital Case
Solving a Human Capital Case
Wrap-up and Q&A
Key Dates to Remember
3. - 3 -
Overview of Deloitte Consulting
Deloitte &Touche USA LLPDeloitte &Touche USA LLP
Audit and
Enterprise Risk
Services
Audit and
Enterprise Risk
Services
ConsultingConsulting
Financial Advisory
Services
Financial Advisory
Services
TaxTax
Human CapitalHuman Capital
Strategy &
Operations
Strategy &
Operations
TechnologyTechnology
Deloitte Consulting is in a “Category of One” in the market – we help our clients develop strategies and
execute them successfully across three main service areas: Strategy & Operations, Human Capital, and
Technology:
While analysts are aligned to a specific service area, Deloitte Consulting engagements often
utilize consultants from all three service areas working and collaborating together
4. - 4 -
HCAProseminarPresentationColumbia09172013.pptx
What are the different types of Deloitte consultants?
Yes, we’re all management consultants, but we’re each aligned with a specific “service area”: Think about
what area most interests you, and where you’ll be best positioned to make an impact
Strategy and Operations
Bring deep industry experience,
rigorous analytical capabilities
and a pragmatic mindset to our
clients’ most complex business
problems
Technology
Adopt an intense industry focus
and apply technology based
innovation to business
challenges, while backed by
worldwide resources and deep
strategic alliances
Human Capital
Align our client’s people issues
with their business strategy
through industry expertise, HR
service delivery, talent, culture,
change, leadership, and
rewards strategies
Service Lines
Talent, Performance &
Rewards
Actuarial, Risk &
Advanced Analytics
HR Transformation
Organization
Transformation
Oracle
Information Management
Technology Strategy &
Architecture
SAP
Systems Integration
Emerging Solutions
Learning and Training, Cross Industry Exposure, and Eminence and Practice Development are
common attributes across each of Deloitte’s service areas
M&A and Restructuring
Strategy
Infrastructure Operations
Finance
Service Operations
General Management
Supply Chain and
Manufacturing Operations
5. - 5 -
HCAProseminarPresentationColumbia09172013.pptx
HCAs are aligned to one of these service lines
Throughout the recruiting and interview process, candidates have an opportunity to express interest in a
specific Human Capital service line. Those candidates offered positions will be placed directly into one of
the service lines below:
¡ Specialize in providing advanced analytics,
quantification of risk, and advisory services across
all industries
¡ Help Life /Property & Casualty insurance and
Retirement services providers, as well as with
Healthcare plans and providers assess and
manage risk
Actuarial, Risk & Advanced Analytics
¡ Align people strategies with business strategies
and address the “human factors” affecting an
organization’s ability to reach their transformation
objectives
¡ Use data and analytics to deliver strategic
change, organization strategies and technology
adoption solutions that enable the success of the
organization’s transformation goals
Organization Transformation
¡ Improve the efficiency and effectiveness of HR
service delivery models and functions
¡ Define, structure, and implement solutions that
create value by improving HR operations,
controlling people-related risk and improving
workforce productivity
HR Transformation
¡ Enhance clients’ ability to compete in the market
place for the talent needed to achieve long-term
financial and strategic objectives
¡ Advise, design, and implement end-to-end talent
programs, from identification and acquisition to
development, performance, and incentive
Talent, Performance, & Rewards
Please visit us online to learn more about Human Capital service offerings:
http://www.deloitte.com/view/en_US/us/Services/consulting/human-capital/index.htm
7. - 7 -
HCAProseminarPresentationColumbia09172013.pptx
Human Capital Analyst Rotation Program Offerings
Service Offering / Capability - The guideline is for each HCA to work on Projects in a minimum of 3
different service offerings / capabilities by the end of your second year as an Analyst. The ARAA service
offerings / capabilities are as follows:
Industry - The guideline is for each HCA to work on Projects in a minimum of 2 different industries by the
end of your second year as an Analyst. The Deloitte U.S. Industries are as follows:
Advanced Analytics
& Modeling
Life Actuarial
Property & Casualty
Actuarial
Health Actuarial
Retirement
Provider
Risk, Insurance &
Claims Advisory
Consumer &
Industrial Products
Energy &
Resources
Life Sciences and
Healthcare
Financial Services Public Sector
Technology,
Media &
Telecommunications
9. - 9 -
HCAProseminarPresentationColumbia09172013.pptx
Winter Scholar Program Overview
¡ Review audit documentation provided by
the client and review initial findings with
actuaries
¡ Develop and summarize follow-up
questions based on initial review/discussion
¡ Coordinate with the actuaries in resolving
issues found from the initial review
¡ Prepare final deliverables summarizing the
results from resolving such issues
¡ Support retirement actuarial practice on
other projects as needed
¡ Attain audit perspective unique to accounting
firms – evaluate assumptions and methods
for reasonability and compliance with
accounting standards and actuarial standards
of practice
¡ Work on large, Fortune 500 clients
¡ Work in a structured, collaborative team
environment
¡ Improve project management and
communication skills balancing multiple
assignments in a fast paced consulting
environment
¡ Attain a broad range of project experiences
Responsibilities Benefits
Opportunity to work with retirement actuaries in the delivery of employee
benefit plan audits
11. Case Workshop
Case Interview Overview
How to Approach a Human Capital Case
Solving a Human Capital Case
Wrap-up and Q&A
12. - 12 -
HCAProseminarPresentationColumbia09172013.pptx
Purpose:
The case interview is used to evaluate how you think and how you approach
a problem
¡ The final “answer” is not necessarily what you are evaluated on — we want
to see how you think, what approach you take, and how you structure your
ideas/thoughts
Structure:
Your interviewer will present you with a business problem
¡ You will be given limited information; it will be your task to ask relevant
questions to learn more about the problem and what the relevant Human
Capital implications are
¡ You will be given an opportunity to
– Define the various Human Capital issues relevant to the business problem based
on your own knowledge, what you have learned from you questions, and the
framework/approach you choose to take
– Present your ideas for how to address the Human Capital issues affecting the
company
Case Interview Purpose and Structure
There is typically no right or wrong answer to a business case
13. - 13 -
HCAProseminarPresentationColumbia09172013.pptx
What is a Case and Case interview?
¡ Relevant to a broad spectrum of employment
opportunities (marketing, investment banking, consulting)
¡ An opportunity to demonstrate your creativity, analytical
ability… even your sense of humor
¡ Not intended to test your business knowledge
¡ A critical component of the recruiting process at many
firms
A Case
Interview is
A Case is
¡ A hypothetical business issue or dilemma that requires
you to:
– Analyze the situation
– Identify key business issues
– Summarize findings and take-aways
– Outline next steps
14. - 14 -
HCAProseminarPresentationColumbia09172013.pptx
What are companies looking for in the case interview?
¡ Logical structuring
¡ Analytical ability
¡ Business acumen
¡ Communication skills
¡ Listening skills
¡ Creativity
¡ Confidence
¡ Grace under pressure
¡ Issue identification
– Understands major issues
– Asks clear and concise clarifying
questions
¡ Situation analysis
– Identifies an appropriate evaluation
structure
– Effectively evaluates key issues
¡ Conclusion
– Succinctly summarizes analysis and
findings
– Outlines appropriate next steps
Candidate Skills Case Interview Characteristics
15. - 15 -
HCAProseminarPresentationColumbia09172013.pptx
¡ Research — know as much about what
your interviewing for as possible
¡ Feel free to collect your thoughts if
necessary (but don't do it too often)
¡ Try and make a personal connection
with the interviewer if possible
¡ Define your brand and get it out there
¡ Be outgoing (but naturally so)
¡ Figure out what makes you different
from your peers and make sure it
comes across
¡ Make every attempt to understand
consulting project work and relate your
experience
¡ Have a point of view
Case Interview Tips and Traps
Tips
¡ Don’t appear over-confident or too
casual
¡ Don’t run out of questions to ask when
given the time to do so
¡ Don’t forget that the greeter is
evaluating you as well
¡ Don’t try and control the interview
¡ Don’t name drop
¡ Don’t try and sound knowledgeable by
using language from Deloitte
thoughtware without acknowledging it
¡ Don’t be afraid to start an answer over
¡ Don’t assume anything on your resume
speaks for itself
¡ Don’t respond with a question when
asked "tell me about yourself“
Traps
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¡ Feel free to use paper or a whiteboard
to convey your message (it's very
consultant-like)
¡ Make us feel like Deloitte is the only
place in the world you want to work
¡ Be yourself
¡ Prepare, prepare, prepare
¡ Listen to your interviewer as they may
provide subtle hints to help you
¡ If the interviewer redirects you, don’t
fight them
¡ Be prepared to “wrap it up” even if you
run out of time
Case Interview Tips and Traps (cont.)
Tips
¡ Don’t jump into your answer right away
¡ Don’t worry about the right answer,
worry about the right approach
¡ Don’t make assumptions without
clarifying with the interviewer
¡ Don’t explicitly or exclusively rely on
canned frameworks
¡ Don’t appear flustered or frustrated
¡ Don’t panic or become emotional
¡ Don’t guess or say “I have no idea”
¡ Don’t change the subject, ramble or
lose focus
Traps
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Developing your skills, enthusiasm and readiness through practice will
increase your level of comfort entering into an actual interview
Final Case Interviewing Tip — Practice
¡ Your case knowledge
– Try multiple cases
– Consider varying topics and industries
– Work with other students acting as the interviewer
– Practice using strategy cases or newspaper
articles and think about the Human Capital issues
and how you would address them
¡ Your enthusiasm
– Preparing now will show in the actual interview
– Solving difficult problems is what consultants do
and we want to see you having fun
¡ Your comfort level can always be improved
and is evident in the interview
¡ Challenging, refining and preparing your
level of comfort for the interview will
minimize surprises and will be apparent to
the interviewer
Practice Increased comfort
Leads
To…
With comfort comes the ability to think, process, analyze and communicate more
clearly — which leads to a more successful case interviewing experience
18. Case Workshop
Case Interview Overview
How to Approach a Human Capital Case
Solving a Human Capital Case
Wrap-up and Q&A
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How to Approach a Human Capital Case Interview
Develop a
Logical
Structure
¡ Make a clear depiction of how you are going to structure your analysis,
gather information, and analyze the issues
¡ Can you leverage the HC engagement approach to structure your thinking
(i.e., work streams, phases, activities, and deliverables)?
Relax and Be Yourself!!
Understand the
Problem
¡ Determine what the case is and is not about
¡ Identify the HC issues when defining the problem
¡ Ask clarifying questions and prioritize the issues
Conduct
Appropriate
Analysis
¡ Ask questions that exhibit your line of thinking
¡ Be adaptable in your analysis and able to “shift gears” as needed
Summarize
your
Findings
¡ Briefly summarize key findings
¡ Approaching a Human Capital Case is different from a Strategy Case because
there may not necessarily be “an answer” but rather there is an approach
based on the Human Capital issues you see fall out of the case scenario
1
2
3
4
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Step 1: Understand the Problem
Develop a
Logical
Structure
Make sure you understand the
problem from the outset!
Understand the
Problem
Conduct
Appropriate
Analysis
Summarize
your
Findings
¡ Determine what the case is and is not about
– A market entry case can be about either:
• The wisdom of such a move – Corporate Strategy
• Implementing the business decision – Operations
Strategy
¡ Determine the salient issue(s) by asking
clarifying questions
¡ Begin to prioritize the issues
Key Case Interview Considerations1
2
3
4
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Step 2: Develop a Logical Structure
Develop a
Logical
Structure
Understand the
Problem
Conduct
Appropriate
Analysis
Summarize
your
Findings
¡ A good structure is:
– A clear depiction of how you are going to structure your
analysis, gather information, and analyze the issues
– A tool to help you break down the problem into
manageable pieces
¡ A good structure is not a business “framework”
– A structure sets up the questions you need to answer
– Frameworks are a tool to answer those questions
– A framework may be used as part of the structure but
it is rare that it will be the complete structure
Key Case Interview Considerations1
2
3
4
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Step 2: Develop a Logical Structure (cont.)
Develop a
Logical
Structure
A good structure lays the foundation for
the rest of your analysis and gives you
a roadmap to follow
Understand the
Problem
Conduct
Appropriate
Analysis
Summarize
your
Findings
¡ Why use a good structure?
– You will get input from the interviewer as to which parts of
the problem they are really interested in
– You will get credit for driving the case even when you
aren’t
– You will have a placeholder to come back to when the
interviewer takes you off on a tangent
Key Case Interview Considerations1
2
3
4
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Step 3: Conduct Appropriate Analysis
Develop a
Logical
Structure
As you begin to understand the drivers of the issues, start
to form a conclusion!!
Understand the
Problem
Conduct
Appropriate
Analysis
Summarize
your
Findings
¡ Begin to ask questions based on your structure
– Ensure that your interviewer is following your line of
thinking (check your progress)
– Make and articulate your assumptions based on the
available information
¡ Be flexible
– Identify which pieces are important and focus on these
– Adapt to specific requirements of the case
Key Case Interview Considerations1
2
3
4
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Step 4: Summarize your Findings
Develop a
Logical
Structure
As you begin to understand the drivers of the issues, start
to form a conclusion!!
Understand the
Problem
Conduct
Appropriate
Analysis
Summarize
your
Findings
¡ Briefly summarize key findings
¡ Develop a conclusion that addresses the key
business issue
¡ Ensure your messages are persuasive
– Support your conclusion with facts you have identified and
analysis you have carried out
¡ Speak clearly and concisely
¡ Show a high level of energy!
Key case interview considerations1
2
3
4
25. Case Workshop
Case Interview Overview
How to Approach a Human Capital Case
Solving a Human Capital Case
Wrap-up and Q&A
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≈5 minutes — Introduction to the case
≈20 minutes — Work to Understand Case / Discussion
≈5 minutes — Question and Answer & Wrap-Up
Have Fun, and Be Creative!
Human Capital Case Study Exercise
"Remember that the best leaders never stop learning."
– Abraham Lincoln
27. Business Situation
Good Life Insurance Company has enjoyed significant growth in the last decade through sales of annuities. These
annuities were successful because of the company’s superior investment performance backed by interest rate
guarantees. Due to the recent financial crisis, Good Life’s investments have not performed as well and sales have since
declined. Several agents have left Good Life to join its competitors who offer higher commissions, taking with them some
of the company’s major clients who subsequently withdrew their funds. Good Life hired Deloitte to assist with the
development of new products to boost sales, focusing in particular on the assumptions used in pricing the annuities.
Some of the assumptions, such as mortality and lapse rates, have not been updated since ten years ago.
Key Considerations
The expected return on assets reflects the long-term average rate of earnings expected on current and future
investments
Good Life’s asset allocation is 80% bonds, 10% mortgages, 7% in equities and 3% in cash
Equity returns were high for a long period but have dropped significantly as a result of the crisis
The yield on bonds dropped to 3% from 3.5% after the crisis because of the poor economic environment
The mortgage portfolio has experienced an increase in defaults
Demographic trends indicate people are living longer and healthier lives, a major driver of sales of annuities
The financial crisis resulted in a rise in unemployment
Good Life has historically included a guaranteed minimum interest rate of 1.5% on its annuities
28. Case Workshop
Case Interview Overview
How to Approach a Human Capital Case
Solving a Human Capital Case
Wrap-up and Q&A
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¡ Today’s session should have provided you with a better
understanding of the purpose, format, and expected responses to
Business Case Interviews
¡ General Business Cases test your ability to understand a variety of
business issues and provide insightful recommendations
¡ Interviewers are looking for you to apply logical problem-solving
techniques to simulated business problems. They are not looking to trick
you!
Recap and Wrap-up
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Preparation
¡ Practice! Grab a friend and practice some cases with him/her
¡ Check out Deloitte’s interactive case studies on our website
– Human Capital Interactive Cases:
http://mycareer.deloitte.com/us/en/students/gettingthejob/caseinterviewpreptool
¡ Career Services will probably have additional sample cases and
workshops
¡ Contact alumni in the Consulting field for “insider” tips
¡ Research and familiarize yourself with emerging Human Capital and HR
trends, issues, topics, etc.
¡ Bring paper and pencil to the Business Case Interview
Recap and Wrap-up (cont.)
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Execution
¡ Relax. The interviewer wants you to achieve the desired results as
much as you do
¡ Maintain your composure. Pretend you are having a conversation
rather than an interview
¡ Don’t jump to an answer. Take your time and explain how you arrived
at your answer
¡ Ask questions, but if you need to make an assumption, state it and
move on
Recap and Wrap-up (cont.)
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Key Dates to Remember
Facebook.com/yourfutureatdeloitte
Twitter.com/lifeatdeloitte
www.linkedin.com/company/deloitte-consulting
Youtube.com/yourfutureatdeloitte
You can also find us online at these sites:
¡ September 27th – Human Capital Information Session at
25 Broadway Deloitte office
¡ September 29th (midnight) – Resume Drop Deadline (Full Time &
Intern)
¡ Candidates must apply online through LionShare
¡ October 11th – Actuarial Interviews at Columbia (Full Time & Intern)
¡ November – Human Capital Blitz