Dell provides dedicated resources and expertise for original equipment manufacturers (OEMs) including 250 custom engineering projects annually and a team of 250 sales and support staff. Dell has experience across 40+ industries and has worked with over 2,000 OEM customers for 12 years. Dell offers OEM-capable, standards-based products across its full portfolio and leverages its global purchasing power. Dell also provides flexible customization and support services including in-factory product configuration, worldwide fulfillment and country-specific regulatory knowledge.

1. 1
Overview of
Dell OEM

2. 2
Dedicated
resources and
capacity
• Dedicated OEM engineers
• 250 custom projects annually
• 250+ sales/support team
Deep, broad
experience
• 40+ industry verticals
• 12 year track record
• 2,000 OEM customers
OEM-capable
products
• Standards-based products
• Access to full Dell portfolio
• Leverage Dell’s buying power
Flexible
services
• In-factory customization
• Online parts dispatch
• Mission-critical support
Global reach
• Owned support in 180 countries
• Worldwide fulfillment model
• Country-specific regulatory expertise

3. 3
What do these people
have in common
with you?

4. 4
Growing support and
services demands
Product lifecycles Complex logistics
Continuous change
management
No room
for error.

5. 5
innovation
execution
Balance
with

6. Source
Test/Verify
Support/
Lifecycle Mgmt
Logistics
Ship
Warranty
6
Fulfill
Innovation Manufacture

7. 7
Do what you
do best.
Innovation

8. 8
How Dell Products
Become
YOUR Products

9. 9
• Any product in Dell’s extensive portfolio
can become an OEM solution
• Multi-generation lifecycle management
maps to customers’ product cycles
Depth and
breadth

10. 10
Engage
• Solution design
• Long-/extended-life
• Custom branding
and engineering
• Configuration
Assess
• Needs analysis
• Evaluation units
• Engineering
• Test/Dev
Fulfill
• Procurement
• Order management
• Global contract/pricing
• Manufacturing
• Inventory management
Support
• Global field/phone
support
• Parts depots
• Remote management
• Installation deployment
• Hardware support
services
Dedicated
OEM-focused
organization
Global
capabilities
Custom
solutions
built to your
specifications

11. 11
We can build YOUR solution on Dell
standards-based hardware
Dell OEM solutions serves over 40 verticals including:
• Defense
• Healthcare
• Medical imaging and
data analysis
• Industrial automation
• Point-of-sale/kiosk
• Security and surveillance
• Telco/communications
• Media/gaming
• Custom appliances

12. Design
• Testing
• Reliability
• Shock&vibe
Manage suppliers
• Coordination of
multiple suppliers
• Quality requirements
for suppliers
Custom fulfillment
services (CFS)
• Image load
• Outside custom
labeling
• Custom box
• Direct shipment
OEM engineering
• Custom BIOS
• Regulatory
• Custom bezel
Manufacturing/
custom factory
integration
• Load BIOS
• Add 3rd party cards
• Painted chassis
• Add labels
• User manuals
Global services
• Field support
• W/W help desks
• W/W depots
12
Customization
example

13. OEM:
Do what you
do best.
13
Dedicated
OEM focused
organization
Custom
solutions built
to your
specifications
You:
rapid
innovation
Global
capabilities

14. Let’s talk. Today.
www.Dell.com/oem
14