This job posting is for a Delivery Management Advisor located in Chennai, India with 9-14 years of experience. The responsibilities include managing ITIL service delivery processes like incident management, problem management, and change management on a 24x7 basis. This includes overseeing resource coordination, customer management, dispute resolution, and communications at various levels from tactical incident resolution to strategic global account management. The ideal candidate should have strong project management skills, experience managing complex situations and large customer accounts, handling customer engagement and reviews, knowledge of financial management, and hands-on experience in a technical domain.