Tony Hsieh and Jenn Lim wrote a book called "Delivering Happiness" about using a positive workplace culture to drive business success. They went on a bus tour to promote the book. John Korioth, owner of a bar in Austin, discovered Zappos and its culture after struggling to improve his own business. He implemented cultural changes like valuing employee feedback and making meetings more fun. As a result, employee retention increased and the bar has matched sales each year despite the economy. Korioth credits implementing a culture like Zappos' for his success.

1. DELIVERING HAPPINESS A PATH TO PROFITS, PASSION, AND PURPOSE WWW. DELIVERINGHAPPINESS. COM Tony Hsieh Jenn Lim Blizzard Entertainment April 1, 2011 NBC MAY 23 2011 TONY HSIEH JENN LIM WWW .DELIVERINGHAPPINESS. COM

2. FIRST… THERE WAS A BOOK

3. LABOR DAY 2009 (LENTICULAR)

4. SXSW 2010

5. +275,000 COPIES SOLD 17+ LANGUAGES/COUNTRIES 2010 BEST OF LISTS AMAZON CUSTOMER FAVORITE NPR MARKETPLACE INC. MAGAZINE NEW YORK POST READWRITEWEB #1 BESTSELLER LISTS NYTIMES WSJ AMAZON BARNES & NOBLE BORDERS WHOA.

6. THEN, THE BUS TOUR

10. BEFORE AFTER

11. HAPPY WRAP http://www.youtube.com/watch?v=NtiIXo9Id-s

12. WE HEARD FROM AROUND THE WORLD no matter what… BACKGROUND CULTURE IDEAS JOB UNIFIED BY THE SAME VISION HAPPINESS

24. charity: water

26. THEN THERE WAS A BUS TOUR FIRST…THERE WAS A BOOK

27. SXSW 2011 “ THERE WAS THIS GREAT PASSION ABOUT GETTING ON THIS BUS – ONE OF THOSE MOMENTS WHERE YOU DECIDE YOU’RE EITHER GOING TO LIVE SOMETHING YOU HAVE NO UNDERSTANDING OF, OR WHETHER YOU’RE GOING TO STAY IN YOUR BOX AND WHAT YOU’RE COMFORTABLE WITH. I FELT LIKE LIVING .” -ASHTON KUTCHER

29. ICEE I NSPIRE C ONNECT E DUCATE E XPERIENCE

30. GLOBAL MOVEMENT TO SPREAD AND INSPIRE HAPPINESS IN THE WORLD SUSTAINABLE SCALABLE COMPANY WITH A CAUSE

31. JOIN THE MOVEMENT! DELIVERINGHAPPINESS.COM CULTUREBOOK.ORG [email_address] FACEBOOK .COM/DELIVERINGHAPPINESS TWITTER | @DHMOVEMENT | @DHMOVEMENTCEO

38. A Little About Me (Tony)

41. the #1 priority CULTURE 5 weeks of training Culture book $2000 offer Hiring for culture Twitter helps build culture

42. C lothing, C ustomer Service, C ulture C ustomer Service C lothing C ulture

43. Clothing

44. Customer Service

45. Culture

46. C lothing, C ustomer Service, C ulture C ustomer Service C lothing C ulture

74. TAKE A STEP BACK… WHAT IS YOUR GOAL IN LIFE?

75. WHAT IS YOUR GOAL IN LIFE? Grow Company Get a Great Job Boyfriend / Girlfriend Be Healthy Retire Early Make Money Find Soul Mate Run Faster Spend Time w/ Family Buy A Home Get Married Run A Marathon why? why? why? why? why? why? why? why? HAPPINESS why? why? why? why?

78. WHAT IS YOUR GOAL IN LIFE? Grow Company Get a Great Job Boyfriend / Girlfriend Be Healthy Retire Early Make Money Find Soul Mate Run Faster Spend Time w/ Family Buy A Home Get Married Run A Marathon why? why? why? why? why? why? why? why? why? why? why? why? HAPPINESS

79. A FEW DIFFERENT FRAMEWORKS OF HAPPINESS

81. Maslow ’s Hierarchy

85. Profits Passion Purpose GREAT BUSINESS

86. HAPPINESS time time time GREAT BUSINESS Profits Passion Purpose Pleasure Passion Purpose

89. Delivering HAPPINESS

90. Delivering HAPPINESS Learn more and join the movement! www. delivering happiness.com [email_address] [email_address]