Delivering Happiness - Engaging the Empire Caesars - 5.5.2011
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John Korioth, co-owner of a bar in Austin, Texas called SIX, attended a Zappos presentation which inspired him to focus on improving company culture. He realized that great customer service stems from a great internal culture. He started prioritizing employees, getting their input, addressing issues they raised, and making meetings more engaging. This led to significantly improved employee retention and matching sales during economic downturns. Adopting Zappos' culture-first approach helped the business succeed where others struggled.
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Internet marketing for baby booomers and beyond w o notes
This document provides a 3-step guide for baby boomers and older adults to get started with internet marketing:
Step 1 is to define goals and understand resources. Step 2 involves selecting tools like websites, social media, blogs and videos. Step 3 is to implement tactics and track metrics like traffic, leads and sales. The overall message is that regular testing and review can help optimize results over time to achieve business and organizational goals.
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This document summarizes John Korioth's experience transforming the culture at his bar, SIX, in Austin, Texas, after being inspired by Tony Hsieh and Zappos. It describes how John and his partner initially felt frustrated with their employees and the bar industry. After learning about Zappos' emphasis on culture, they worked to prioritize employees, listen to their feedback, and focus on customer service. This led to improved employee retention and matching sales each year, even as other bars declined. The focus on culture has benefited both the business and employees according to this account.
Delivering Happiness - HSM World Innovation Forum - 6.7.11
This document summarizes Tony Hsieh's presentation at the World Innovation Forum on June 7, 2011 about delivering happiness through company culture. It discusses Tony's background founding Zappos and its core values of delivering wow through service, having fun and being a little weird. It then shares stories from three individuals, John Korioth, Mariana and Dave Brautigan, on how implementing Zappos' culture principles at their own companies improved employee retention and satisfaction as well as business performance.
AMA Phoenix -- Delivering Happiness | 11.02.10
Tony Hsieh, founder of Zappos, presents "Delivering Happiness: A Path to Profits, Passion and Purpose" at American Marketing Association, AMA Phoenix Chapter, Phoenix, Ariz., Nov. 2, 2010.
Delivering Happiness Ingram - 1.14.11
The document provides background information on Tony Hsieh, founder of Zappos, and his book "Delivering Happiness". It discusses Tony's career history including founding LinkExchange and investing in Zappos, and how Zappos prioritizes culture over customer service and clothing to create a positive work environment. The document also shares emails from employees discussing how focusing on culture and happiness at work has benefited their companies and customer experiences.
Delivering Happiness - SHRM - 6.28.11
The document summarizes Tony Hsieh's presentation about building a strong company culture at Zappos. It discusses how Zappos prioritized culture over everything else, with the belief that good culture would lead to good customer service and business results. It also shares two stories from people in the bar industry who were inspired by Zappos' culture-first approach and worked to transform the culture at their own businesses to provide better customer experiences and employee satisfaction.
Delivering Happiness - Wavelength Connect - 3.8.11
This document summarizes Tony Hsieh's presentation at Wavelength Connect on March 8, 2011 about his book Delivering Happiness and the importance of company culture. It includes comments from several individuals about how applying Zappos' culture principles has positively impacted their businesses and employees. John Korioth discusses how focusing on culture over customer service alone transformed his bar business. Dave Brautigan notes how attending Zappos Insights inspired him to build up the culture at his refrigeration company.
Delivering Happiness - AMA New Orleans 10-21-10
This document summarizes Tony Hsieh's presentation at the American Marketing Association in New Orleans on October 21, 2010. It provides background on Tony and his experience founding Zappos, and emphasizes Zappos' focus on building a strong company culture to drive customer service, employee happiness and business success. The presentation discusses how Zappos' culture-first approach can work for other companies as well.
Delivering Happiness - ECCO - 1.12.11
This document summarizes John Korioth's experience transforming the culture at his bar, SIX, in Austin, Texas after being inspired by Tony Hsieh and Zappos. After feeling frustrated with high employee turnover and customer service issues common in the bar industry, John and his business partner Chris were introduced to Zappos' emphasis on company culture by a friend. They researched Zappos extensively and were impressed by Tony Hsieh's prioritization of culture over customer service. John saw Tony speak and was inspired to focus on building a great culture at SIX. They improved communication, listened to employee feedback, and made changes that demonstrated their commitment to employees. This transformed SIX's culture and improved employee retention
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This document summarizes Tony Hsieh's Downtown Project which aims to revitalize downtown Las Vegas through community building principles of collisions, co-learning and connectedness. The $350 million project will invest in small businesses, tech startups, education and arts with the goal of making downtown Las Vegas the most community focused large city in the world. The goal is to maximize long term return on community rather than short term financial returns by creating density, diversity and opportunities for serendipitous interactions.
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This document summarizes Tony Hsieh's Downtown Project which aims to revitalize downtown Las Vegas through community building principles of collisions, co-learning and connectedness. The $350 million project will invest in small businesses, tech startups, education and arts with the goal of making downtown Las Vegas the most community focused and walkable city. The hope is that increasing density, diversity and opportunities for serendipitous interactions will accelerate innovation, productivity and happiness for both residents and visitors.
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This document summarizes Tony Hsieh's Downtown Project which aims to revitalize downtown Las Vegas through community building initiatives. The project will invest $350 million to support small businesses, tech startups, education/arts, and real estate development downtown. The goal is to accelerate collisions, co-learning and connectedness through density and diversity to boost innovation, happiness and economic growth over the long term, focusing on community impact rather than just short term profits.
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The document summarizes Tony Hsieh's Downtown Project which aims to revitalize downtown Las Vegas through increasing density, collisions, and community. The $350 million project focuses on small businesses, tech startups, education and arts to attract residents and visitors downtown, with the goal of making it the most community-focused large city through co-learning and collisions. The hope is this will accelerate innovation, productivity and happiness by focusing on long-term return on community rather than short-term financial returns.
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The document summarizes Zappos' history and culture, as well as Tony Hsieh's Downtown Project which aims to revitalize downtown Las Vegas through community building. The Downtown Project will invest $350 million to support small businesses, tech startups, education and arts programs, and real estate development downtown. The goal is to create collisions and co-learning through density, diversity, and street-level activity to accelerate innovation, productivity and happiness.
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This document outlines a methodology called the DH Model for envisioning and moving an organization's culture from real to ideal. The DH Model focuses on defining core values and aligned behaviors, applying the science of happiness through positive habits and levers, cultivating higher purpose, and considering culture from the perspectives of individuals, teams, and community. It provides exercises to analyze an organization's current and ideal culture by comparing it to animals and habitats. The goal is for organizations to shift from being designed like machines to living, growing ecosystems that produce happy employees and customers, leading to business success.Dutch Bros 2017 Summit - Zappos - DTP - 7.18.17
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Delivering Happiness - Engaging the Empire Caesars - 5.5.2011
- 1. DELIVERING HAPPINESS A PATH TO PROFITS, PASSION, AND PURPOSE WWW. DELIVERINGHAPPINESS .COM Tony Hsieh Engaging the Empire: Caesars Entertainment Employee Engagement Conference May 5, 2011
- 31. A Little About Me (Tony)
- 34. the #1 priority CULTURE 5 weeks of training Culture book $2000 offer Hiring for culture Twitter helps build culture
- 35. C lothing, C ustomer Service, C ulture C ustomer Service C lothing C ulture
- 36. Clothing
- 37. Customer Service
- 38. Culture
- 39. C lothing, C ustomer Service, C ulture C ustomer Service C lothing C ulture
- 67. TAKE A STEP BACK… WHAT IS YOUR GOAL IN LIFE?
- 68. WHAT IS YOUR GOAL IN LIFE? Grow Company Get a Great Job Boyfriend / Girlfriend Be Healthy Retire Early Make Money Find Soul Mate Run Faster Spend Time w/ Family Buy A Home Get Married Run A Marathon why? why? why? why? why? why? why? why? HAPPINESS why? why? why? why?
- 71. WHAT IS YOUR GOAL IN LIFE? Grow Company Get a Great Job Boyfriend / Girlfriend Be Healthy Retire Early Make Money Find Soul Mate Run Faster Spend Time w/ Family Buy A Home Get Married Run A Marathon why? why? why? why? why? why? why? why? why? why? why? why? HAPPINESS
- 72. A FEW DIFFERENT FRAMEWORKS OF HAPPINESS
- 78. Profits Passion Purpose GREAT BUSINESS
- 79. HAPPINESS time time time GREAT BUSINESS Profits Passion Purpose Pleasure Passion Purpose
- 83. Delivering HAPPINESS Learn more and join the movement! www. delivering happiness.com [email_address] [email_address]
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