1. DAMODAR REDDY ALLA Phone no: +91 9949820102
E-mail ID: damodarreddyalla@gmail.com
Career Objective:
Aiming to prove myself as dedicated, worth full, and energetic employee
in a progressive organization that gives me scope to update my knowledge and
dynamically work towards the growth of the organization and gain satisfaction thereof.
Experience:
1. Working as a Senior Analyst at Deloitte Support Services India Pvt. Ltd. from
November’11 till date.
Client: Deloitte Netherlands
Responsibilities:
• Piloting the process migrations from the Netherlands to Deloitte US India
Offices.
• Preparing process manuals for various activities performed in the India
Offices.
• Participate in the hiring process of new professionals in the team.
• Training and evaluating the professional’s performance.
• Setting up annual goals for team members, supervisors and guiding them towards
meeting them by monitoring performance and providing timely feedback.
• Holding monthly 1:1 discussions to discuss performance based on the feedback
shared by the supervisors.
• Creating a dedicated training team to stream line knowledge transfer & sharing
between the Netherlands & India offices.
• Update the Management Team with regular MIS reports about the team’s
performance.
• Interact with the SMEs to seek improvements in the process and update the teams
accordingly.
• Recruiting new hires and provide training to them on the duties that has to be
performed by them.
2. Worked as a Technical Support Specialist at Dell International Services from
April’11 till October’11.
Client: Dell International Services
Responsibilities:
• Assisting customers with various Hardware & Software issues.
• Upselling various electronic and non-electronic goods based on customer’s
interest.

2. 3. Worked as a Customer Service Executive at HSBC Electronic Data Processing India
Pvt. Ltd. from December’07 till April’11.
Client: HFC Bank UK
Responsibilities:
• Assisting customers with Credit Card customers with billing and payments.
• Taking escalation calls when customers are not satisfied with the CSEs
assistance.
• Cross sell other banking products to the customer’s by probing about their
needs.
• Act as an SME for all process related queries.
• Process Training of new hires and evaluate their knowledge before going live.
• Prepare and maintain monthly performance tracker of the team.
• Work simultaneously with the Quality team and arrange refresher trainings for the
CSEs based on the feedback from the Quality Team.
• Prepare and update process & procedure manuals on regular basis.
4. Worked as a Customer Service Executive at 24/7 Customer Pvt. Ltd. September’06
till October’07.
Client: Echostar Dish Network.
Responsibilities:
• Answering US customer’s queries regarding their billing queries.
• Assisting customer’s with changes in their monthly programming packages.
• Upselling other company products like HD(High Definition) & DVR(Digital
Video Recorders) STB(Set Top Boxes) to the customers.
Technical Skills:
• Operating systems : Windows, Mac and Linux
• Applications packages : MS Office, MS Visio, and SharePoint 2010.
• ERP : SAP CRM 7.0 & SAP R3P, Salesforce.
Achievements:
• Various top performer awards from clients while working for 24/7 Customer &
HSBC.
• Received accolades from Deloitte Netherlands for saving over 12 Million Euros
in a Data Migration Process.
Educational Qualifications:
1. B.Tech: Completed B. Tech in Information Technology at Thandra
Paparaya Institute of Science and Technology, Bobbili affiliated
to JNTU, Kakinada in the year 2010.
2. Intermediate: Passed Intermediate from Board of Intermediate Education,
Andhra Pradesh with 71% in the year 2002.

3. 3. Xth
Class: Passed Xth
Class from Central Board of Secondary Education, New
Delhi with 61% in the year 2000.
Personal Information
Name : Damodar Reddy Alla.
Father’s Name : A Veera Reddy.
Date of Birth : 04/11/1984.
Nationality : Indian.
Religion : Hindu.
Sex : Male.
Marital Status : Single.
Passport no : J6385394
Mother Tongue : Telugu.
Languages Known : English, Hindi, Telugu, and Dutch.
Hobbies : Listening music, playing cricket and volley ball.
Personal Strengths : Good Communication Skills, Self Confidence, and
Hard Working.
Permanent Address : Flat no: 301, Bachan Residency,
8-3-228/187, Rahmat Nagar,
Yusufguda, Hyderabad,
Andhra Pradesh,
Pin code: 500045.
Date:
Place: (A Damodar Reddy)