This document contains the resume of Amar U. Vhankalas. It summarizes his professional experience, including over 7 years as an Analyst - Training at ADP Private Limited, where he is responsible for training associates on payroll processing. It also outlines his educational background, including a B.A. in English from Solapur University. The resume highlights accomplishments like winning awards and presents skills in areas like operations management, training, and quality management.

1. Amar U. Vhankalas
E-Mail: amarvhankalas@gmail.com; Contact: 09923007754
Current Address: Prime Majestic, Flat# 403, near little flower English school, bhekrai nagar, Pune 412308
Seeking senior level assignments as an eligible position with an organisation of high repute
Preferred Location: Pune
Professional Preface
⇒ A competent professional with nearly 7 years of experience in Operations Management, Training, Team
Management and Process Enhancement.
⇒ Currently associated with ADP Private Limited, Pune as Analyst – Training.
⇒ Conversant in managing & leading teams for running successful operations, knowledge transfer, develop strategic
plans, procedures & service standards for operational excellence.
⇒ Able to motivate and lead others in a team environment. Able to prioritise tasks and workloads in order of
importance. Track record of delivering results with deadlines.
⇒ Sound knowledge of US payroll processing on all platforms.
⇒ Good training program development and design
⇒ Trained all the associates from Pune, Hyderabad and US (Augusta).
⇒ Travelled to Hyderabad several time to impart training.
⇒ Excellent communication skills, both written and verbal. Deft in building rapport and trust quickly with everyone.
Areas of Expertise
⇒ Working towards process improvement, identifying and implementing
adequate measures to maximise customer satisfaction level. Managing teams
with focus on excelling business targets & service delivery metrics.
⇒ Managing customer service operations inclusive of conceptualising &
implementing short / long term plans.
⇒ Assessing customer feedback, evaluating areas of improvements & providing
critical feedback. Reviewing & monitoring daily / weekly performance quality.
⇒ Transitioning new processes and stabilizing the same for smooth operations.
⇒ Mentoring sub-ordinates by involving them in decision making process.
⇒ Meeting with all client SLA’s. Ensuring timeliness and accuracy of deliverables
and best practices within the unit.
⇒ Ensuring continuous interaction with the clients to make sure that area of
concern can be worked upon for improved service levels.
⇒ Monitoring the performance of teams, maintaining statistics to ensure
efficiency in process operations and meeting of individual & group targets.
⇒ Conducting suitable training programs to enhance their operational efficiency
leading to increased productivity.
⇒ Recruiting, leading, mentoring & monitoring the team members to ensure
efficiency in process operations and meeting of individual & group targets.
Noteworthy Accomplishments
⇒ Won:-
o 1st
prize in ADP Cricket Tournament with Best Player Award.
o Numero Eno Awards for Best Performance in Training.
o Star of the Month Awards several times in ADP.
o Quality of the Month Awards several times in ADP.
o ‘Idol of the Month Award for Best Quality Performance in ADP.
Strategic Planning &
Management
Training & Development
Operations Management
Process Enhancement
Quality Management
Human Capital
Management
Liaising & Coordination
Customer Relationship
Management
Team Management

2. Employment Scan
Since Jan’11 with ADP Private Limited (HCM company), Pune
The Growth Path
Since Jan’14 Analyst – Training
Jan’12-Jan’14 Sr. Process Associate
Jan’11-Jan’12 Process Associate
Key Deliverables as Analyst – Training
⇒ Accountable for end to end payroll processing data exchange.
⇒ Setting goal and objective for the team. Encouraging team members to help each other.
⇒ Creating a positive ambience at the workplace.
⇒ Working on own initiative, as part of a team, or as the leader of a group. Providing leadership, motivation and
strategic direction to a multi - faceted team.
⇒ Coordinating & managing entire team activities; offering clear guidance & leadership to a team and ensuring that
all legislative requirements are fully met.
⇒ Identifying payroll processing training needs and designing effective training programs for new hires and existing
associates on different payroll processing platforms on exchanging data between ADP & clients or its vendors.
⇒ Developing training materials, standard operating procedures and presentations.
⇒ Travelled to across locations to impart training.
⇒ Delivering effective and memorable training programs receiving appreciations for the same.
Key Deliverables as Analyst
⇒ Worked in a team that requires high level of analytical, numerical skills and understanding of time critical process.
⇒ Addressed EOD calls and spill calls to discuss escalations.
⇒ Assigned task to team, addressed daily signoff reports and day to day updates to associate regarding new update
or process change. Learned all process within a small period of time.
Key Deliverables as Sr. Process Associate
⇒ Managed automatic data exchange between ADP & clients / clients vendor.
⇒ Completed entire task within given TAT.
⇒ Oversaw process critical interfaces like funding & EPIP.
Key Deliverables as Process Associate
⇒ Responsible to process interfaces accurately and efficiently.
⇒ Completed entire task in given TAT.
⇒ Learned all the process within 6 months on all platform like Enterprise, Whitney & Payforce.
Jun’08-Jul’10 with IBM Daksh Pvt. Ltd., Pune as Customer Care Executive
Key Deliverables
⇒ Managed postpaid customers billing and critical escalation on billing.
⇒ Send daily sign off.
⇒ Interfacing with customers & constantly striving to improve customer satisfaction and cultivating relations with
them for repeat business.

3. Other Accolades
⇒ Participated in District Level Chess Championship and done team captainship. Won runner up team prize.
⇒ Contributed in Badminton Competition held at school and college level.
Scholastics
B.A. (English)
Solapur University, Solapur in 2007.
XII (Physics, Chemistry & Mathematics)
Shri. Shivaji Mahavidyalaya, Barshi, Pune Board, Pune in 2003.
Personal Dossier
Date of Birth : 23rd
January, 1985
Linguistic Abilities : English, Hindi and Marathi
Hobbies : Bike riding, Horse riding, playing chess and listening to music
Permanent Address : Prime Majestic, Flat# 403, bhekrai nagar, Pune 412308, Maharashtra (India)