Taking hospitality courses from a trained personnel and certified consultancy encourages all employees to receive the course. If you purchase a training package you will receive a manual for free.
This 1-day workshop comprises 2 modules on grooming, personality development, and customer service. It is designed for entry-level and professional airline and ground staff who interact with passengers. The workshop will have a maximum of 25 participants and will run from 9am to 6pm. It aims to teach important soft skills like effective communication, responding professionally to customers, and providing excellent customer service to improve satisfaction and loyalty. Upon completing the workshop, participants will be able to demonstrate professional grooming, customer service skills, and how to handle difficult situations through exercises and role plays. The goal is to standardize customer service procedures across locations to benefit the company.
Eshita Halder is applying for the position of Control Desk Attendant. She has a Bachelor's Degree in Hotel Management from Subhas Bose Institute of Hotel Management in Kolkata. Currently she works as a Control Desk Attendant at Royal Orchid Hotels Ltd and has experience in tasks like control desk management, telephone handling, and guest laundry management. She is dedicated, honest, and a quick learner with good communication and interpersonal skills.
If you are looking for a project team which can help you to come over issues and help you bring in a successful project, go for. We are providing mobile app development services which are stylish, superb and intuitive and are user friendly and interactive
This document summarizes the services provided by MINDZ, an IT consulting and staffing firm founded in 2009 with 50+ employees and $15 million in revenue. MINDZ offers customized software development, IT consulting, staffing, and training services using programmers skilled in languages like PHP, ASP.NET, Java, and technologies like Flash. They provide full lifecycle software development, IT staffing/staff augmentation, and automated recruitment and HR management software called MStaffing and MCorporate. Their clients include large firms like Accenture, Capgemini, and HCL.
Naveed Eshrat has over 9 years of experience in senior reception and service supervision roles for automotive dealerships in Dubai. He has a Bachelor's Degree in Science and diploma in electronics. His experience includes managing daily operations, coordinating maintenance and repairs, preparing estimates, achieving targets, and ensuring customer satisfaction. He is trained in various workshop software and seeks a senior service advisor position.
Impact Supply, Logistics and Manufacturing Professionals Divisional Flyerrachelbussey
Impact Recruitment Services launched a new Supply Chain, Logistics and Manufacturing Professionals division to find experienced candidates for director, management, team leader and supervisory roles in response to industry needs. The service includes a dedicated account manager to handle the recruitment process, including advertising, screening CVs, interviews and references. Clients can use Impact's interview suite to maintain confidentiality. The new service comes with Impact's first class recruitment standards, as staff are trained in competency-based interviewing and headhunting techniques.
Karthikeyan A is seeking a challenging career in procurement where he can utilize his previous experience working for InfosysBPOLtd since 2013 as a Process Executive. He has technical skills in MS Office, SAP, SFDC, VB.Net, ASP.Net and PHP from his M.Sc in Software Engineering. Currently he works for Honeywell in order management, maintaining team turnaround times, resolving client issues, and training new employees. He has received client awards for delivering quality and certifications in order management.
This document summarizes the qualifications and experience of Naveed Eshrat seeking a senior reception service supervisor position. He has 9 years of experience in this role at Gargash Enterprises LLC and Discount Car Workshop LLC. He holds a Bachelor of Science degree and diploma in electronics and has expertise in workshop software, warranty tasks, and ensuring customer satisfaction.
This 1-day workshop comprises 2 modules on grooming, personality development, and customer service. It is designed for entry-level and professional airline and ground staff who interact with passengers. The workshop will have a maximum of 25 participants and will run from 9am to 6pm. It aims to teach important soft skills like effective communication, responding professionally to customers, and providing excellent customer service to improve satisfaction and loyalty. Upon completing the workshop, participants will be able to demonstrate professional grooming, customer service skills, and how to handle difficult situations through exercises and role plays. The goal is to standardize customer service procedures across locations to benefit the company.
Eshita Halder is applying for the position of Control Desk Attendant. She has a Bachelor's Degree in Hotel Management from Subhas Bose Institute of Hotel Management in Kolkata. Currently she works as a Control Desk Attendant at Royal Orchid Hotels Ltd and has experience in tasks like control desk management, telephone handling, and guest laundry management. She is dedicated, honest, and a quick learner with good communication and interpersonal skills.
If you are looking for a project team which can help you to come over issues and help you bring in a successful project, go for. We are providing mobile app development services which are stylish, superb and intuitive and are user friendly and interactive
This document summarizes the services provided by MINDZ, an IT consulting and staffing firm founded in 2009 with 50+ employees and $15 million in revenue. MINDZ offers customized software development, IT consulting, staffing, and training services using programmers skilled in languages like PHP, ASP.NET, Java, and technologies like Flash. They provide full lifecycle software development, IT staffing/staff augmentation, and automated recruitment and HR management software called MStaffing and MCorporate. Their clients include large firms like Accenture, Capgemini, and HCL.
Naveed Eshrat has over 9 years of experience in senior reception and service supervision roles for automotive dealerships in Dubai. He has a Bachelor's Degree in Science and diploma in electronics. His experience includes managing daily operations, coordinating maintenance and repairs, preparing estimates, achieving targets, and ensuring customer satisfaction. He is trained in various workshop software and seeks a senior service advisor position.
Impact Supply, Logistics and Manufacturing Professionals Divisional Flyerrachelbussey
Impact Recruitment Services launched a new Supply Chain, Logistics and Manufacturing Professionals division to find experienced candidates for director, management, team leader and supervisory roles in response to industry needs. The service includes a dedicated account manager to handle the recruitment process, including advertising, screening CVs, interviews and references. Clients can use Impact's interview suite to maintain confidentiality. The new service comes with Impact's first class recruitment standards, as staff are trained in competency-based interviewing and headhunting techniques.
Karthikeyan A is seeking a challenging career in procurement where he can utilize his previous experience working for InfosysBPOLtd since 2013 as a Process Executive. He has technical skills in MS Office, SAP, SFDC, VB.Net, ASP.Net and PHP from his M.Sc in Software Engineering. Currently he works for Honeywell in order management, maintaining team turnaround times, resolving client issues, and training new employees. He has received client awards for delivering quality and certifications in order management.
This document summarizes the qualifications and experience of Naveed Eshrat seeking a senior reception service supervisor position. He has 9 years of experience in this role at Gargash Enterprises LLC and Discount Car Workshop LLC. He holds a Bachelor of Science degree and diploma in electronics and has expertise in workshop software, warranty tasks, and ensuring customer satisfaction.
Anisha H Hegde is seeking an entry-level position in business analysis, project coordination, project management, or human resources. She has a Master's in Computer Application and Bachelor's in Computer Application. She has 6 years of experience in hospitality management and is now pursuing a career in business analysis. She has skills in requirements gathering, documentation, software testing, and Agile methodologies.
The Xuber Academy delivers product documentation and training to employees, customers and partners. Our prime objectives are to provide a comprehensive understanding of Xuber and equip individuals with the knowledge they need to design, implement or manage a Xuber solution
X.Clement Rajesh has over 5 years of experience in airline catering and 4 years of experience in hotel flight kitchen catering. He has expertise in areas such as food quality checking, galley planning, health and safety regulations, food hygiene, customer service, cooking, nutrition, stock update, and placing orders. Currently looking for an assistant manager position, he has skills in equipment and merchandise inventory, team leading, and food preservation. He is proficient in Windows, Linux, and hardware maintenance. His past roles include being a catering executive and senior executive where he coordinated with airlines and vendors, ensured quality food delivery, and maintained inventory. He holds an MBA in Marketing and HR as well as a
This document contains the resume of Rahul Shrivastava. It summarizes his objective, which is to pursue a career in IT, skills including team leadership and problem solving, and professional experience as an ERP Executive implementing and supporting Oracle ERP systems for various companies over the past two years. It also lists his technical skills and education.
Wondering how you can start working or improve your qualifications in the beauty industry? The Beauty Therapy Advanced Apprenticeship Level 3 will prepare the candidate to progress in the beauty industry and specialise in spa treatments. This will include the safe use of equipment involved in the spa industry (hydrotherapy, flotation and body wraps). Classic treatments of body massage, indian head massage, massage using pre-blended aromatherapy oils, stone therapy treatments and business promotion and planning. Health and Safety is also part of every unit. You’ll work closely your client base and will need the ability to make them feel comfortable and at ease during their visit, being pleasant and personable in your approach.
Most therapists are based in beauty salons, although some can work in holiday resorts, or cruise liners.
The candidate is seeking a career opportunity in customer service with opportunities for advancement. They have experience in retail sales, customer service, logistics operations, and shift supervision. Their skills include product familiarization, merchandising, computer skills, self-motivation, customer service, and fluency in English and basic Arabic. They have over 5 years of work experience in customer service and logistics roles for various companies in Dubai.
The document is a resume for Muhammad Arslan, who is seeking to further his career as an accounting professional. He has completed the ACCA Diploma in Accounting and Business and is currently studying for additional certifications. His professional experience includes providing Oracle ERP training, support, and customization at Jeddah Soft since 2014, and working as an assistant accountant at DHL-EXEL from 2012 to 2014 where he maintained accounts, payables, receivables, and prepared financial statements.
Worldwide Aerospace Training Services provides comprehensive training services for aviation companies. They can take over an organization's entire training department, providing a wide range of courses from regulatory compliance to aircraft maintenance to soft skills. Their training is cost-effective, improves safety and employee retention, and helps companies meet regulatory requirements. They tailor training to each client's specific needs and can deliver training on-site to reduce travel costs.
Rehab Elwan is seeking a career opportunity in Dubai, UAE. She has a diploma in Business Administration with a marketing major. Her previous work experience includes over 3 years working in call centers for Emirates Driving Institute and Al Waseet Newspaper, where she handled customer inquiries, resolved complaints, and ensured high quality customer service. She is fluent in Arabic and English and has taken courses in customer service and communication skills.
At the time of hiring candidates, for a company, the choice of the potential candidate is done by taking a look at their names, qualifications, DOB, previous work experience and other such details.
This certificate certifies that Akhilesh Raj successfully completed the TCS Business Domain Academy course in Canadian Banking with a grade of E. The certificate number is CICB/114638/2014 and was issued on December 16, 2014 and signed by Dr. V.P. Gulati, Head of TCS Business Domain Academy.
Vivek Sood is seeking a challenging position that allows him to contribute his 3+ years of aviation marketing, business development, and customer service skills. He has experience managing sales, client relationships, and charter operations. Currently he works as a senior executive responsible for maintaining client relationships, negotiating contracts, and ensuring smooth operations and customer satisfaction. He has a MBA in Aviation Management and skills in relationship building, customer service, and business development.
This curriculum vitae is for Kevin Luccke V. Dagupan, who is applying for a Parts Advisor/Workshop Counter position. He has worked since 2009 at Ali & Sons Company LLC in Abu Dhabi, United Arab Emirates as a parts advisor, where his responsibilities include attending to customer requests, making parts estimates, inventory control, ordering parts, and maintaining computer systems. He has a college degree in automotive from Glan School of Science and Tech in the Philippines and passed basic parts assessment training at AudiVolkswagenMiddle EastFZE Service Training Centre in Dubai in 2014.
Olesya ulyanova managerial duels. how to use the scarf model to convince cust...Lviv Startup Club
The document discusses using the SCARF model to convince customers and employees. The SCARF model focuses on Status, Certainty, Autonomy, Relatedness, and Fairness - the five domains of social experience that are associated with threat and reward responses in the brain. By appealing to people in these domains, one can use the SCARF model to motivate and influence others.
Flex Staff offers comprehensive business solutions for hotels and resorts, including housekeeping, maintenance, laundry services, and supply purchasing. Their solutions aim to keep properties well-maintained and spotless for guests. Flex Staff's experienced management team can provide high quality services while reducing costs for properties through benefits like lower employee turnover.
Onlinet Queue Management - Best for HR DirectorONLINET Group
A HR Director knows the performance of all employees and who deserves to be rewarded or needs additional training, even if she couldn't win a TV quiz show prize. As a result, everybody respects her for understanding their work and helping them improve.
The document proposes a 45-day training program for sales managers. It aims to recruit, train, and develop a sales team for companies. The program includes 4 phases that cover company overview, insurance basics, products, and on-job training. It offers training in areas like personality development, communication skills, presentation skills, time management, and leadership. Companies benefit from reduced recruitment and training costs. AOE Corporate School conducts the recruitment and provides industry experts to impart the training. Upon completion, candidates will be ready to deliver as sales professionals. Interested parties can contact the provided details for more information.
The document outlines a sales training presentation covering key topics like introductions, questioning techniques, presenting product benefits, handling objections, body language, closing the sale, gaining commitment, and planning. The training aims to provide basics of selling, set objectives, and teach techniques for starting conversations, funneling prospects, gaining commitment, handling objections, using body language effectively, and closing sales. It concludes by summarizing the presentation and taking questions.
Kiehl's Case Study - Company & Industry Analysis vis-a-vis Men's Grooming Nikhil Saraf
Analyzed the status of Kiehl’s:
- SWOT analysis of the Kiehl’s brand when it comes to male beauty products
- Business performance
- Products (packaging, visuals, ranges, geography, claims, USP <unique>)
- Market share and ranking
- Positioning and image
- Pricing
- Consumers
- PR & Digital strategy
- Retail strategy
- Merchandising
- In-store & online activities
[Entry for Loreal Brandstorm 2014]
Sismatik is a Technology and Consulting company that develops products and solutions for the Hospitality industry.
Sismatik’s products and solutions aims at enhancing guest experience by optimizing quality of service delivered by housekeeping, front desk, F&B, in-room service, in room entertainment and in-hotel advertisement
Sismatik helps hoteliers to improve guest experience while reducing cost and increasing revenue
Anisha H Hegde is seeking an entry-level position in business analysis, project coordination, project management, or human resources. She has a Master's in Computer Application and Bachelor's in Computer Application. She has 6 years of experience in hospitality management and is now pursuing a career in business analysis. She has skills in requirements gathering, documentation, software testing, and Agile methodologies.
The Xuber Academy delivers product documentation and training to employees, customers and partners. Our prime objectives are to provide a comprehensive understanding of Xuber and equip individuals with the knowledge they need to design, implement or manage a Xuber solution
X.Clement Rajesh has over 5 years of experience in airline catering and 4 years of experience in hotel flight kitchen catering. He has expertise in areas such as food quality checking, galley planning, health and safety regulations, food hygiene, customer service, cooking, nutrition, stock update, and placing orders. Currently looking for an assistant manager position, he has skills in equipment and merchandise inventory, team leading, and food preservation. He is proficient in Windows, Linux, and hardware maintenance. His past roles include being a catering executive and senior executive where he coordinated with airlines and vendors, ensured quality food delivery, and maintained inventory. He holds an MBA in Marketing and HR as well as a
This document contains the resume of Rahul Shrivastava. It summarizes his objective, which is to pursue a career in IT, skills including team leadership and problem solving, and professional experience as an ERP Executive implementing and supporting Oracle ERP systems for various companies over the past two years. It also lists his technical skills and education.
Wondering how you can start working or improve your qualifications in the beauty industry? The Beauty Therapy Advanced Apprenticeship Level 3 will prepare the candidate to progress in the beauty industry and specialise in spa treatments. This will include the safe use of equipment involved in the spa industry (hydrotherapy, flotation and body wraps). Classic treatments of body massage, indian head massage, massage using pre-blended aromatherapy oils, stone therapy treatments and business promotion and planning. Health and Safety is also part of every unit. You’ll work closely your client base and will need the ability to make them feel comfortable and at ease during their visit, being pleasant and personable in your approach.
Most therapists are based in beauty salons, although some can work in holiday resorts, or cruise liners.
The candidate is seeking a career opportunity in customer service with opportunities for advancement. They have experience in retail sales, customer service, logistics operations, and shift supervision. Their skills include product familiarization, merchandising, computer skills, self-motivation, customer service, and fluency in English and basic Arabic. They have over 5 years of work experience in customer service and logistics roles for various companies in Dubai.
The document is a resume for Muhammad Arslan, who is seeking to further his career as an accounting professional. He has completed the ACCA Diploma in Accounting and Business and is currently studying for additional certifications. His professional experience includes providing Oracle ERP training, support, and customization at Jeddah Soft since 2014, and working as an assistant accountant at DHL-EXEL from 2012 to 2014 where he maintained accounts, payables, receivables, and prepared financial statements.
Worldwide Aerospace Training Services provides comprehensive training services for aviation companies. They can take over an organization's entire training department, providing a wide range of courses from regulatory compliance to aircraft maintenance to soft skills. Their training is cost-effective, improves safety and employee retention, and helps companies meet regulatory requirements. They tailor training to each client's specific needs and can deliver training on-site to reduce travel costs.
Rehab Elwan is seeking a career opportunity in Dubai, UAE. She has a diploma in Business Administration with a marketing major. Her previous work experience includes over 3 years working in call centers for Emirates Driving Institute and Al Waseet Newspaper, where she handled customer inquiries, resolved complaints, and ensured high quality customer service. She is fluent in Arabic and English and has taken courses in customer service and communication skills.
At the time of hiring candidates, for a company, the choice of the potential candidate is done by taking a look at their names, qualifications, DOB, previous work experience and other such details.
This certificate certifies that Akhilesh Raj successfully completed the TCS Business Domain Academy course in Canadian Banking with a grade of E. The certificate number is CICB/114638/2014 and was issued on December 16, 2014 and signed by Dr. V.P. Gulati, Head of TCS Business Domain Academy.
Vivek Sood is seeking a challenging position that allows him to contribute his 3+ years of aviation marketing, business development, and customer service skills. He has experience managing sales, client relationships, and charter operations. Currently he works as a senior executive responsible for maintaining client relationships, negotiating contracts, and ensuring smooth operations and customer satisfaction. He has a MBA in Aviation Management and skills in relationship building, customer service, and business development.
This curriculum vitae is for Kevin Luccke V. Dagupan, who is applying for a Parts Advisor/Workshop Counter position. He has worked since 2009 at Ali & Sons Company LLC in Abu Dhabi, United Arab Emirates as a parts advisor, where his responsibilities include attending to customer requests, making parts estimates, inventory control, ordering parts, and maintaining computer systems. He has a college degree in automotive from Glan School of Science and Tech in the Philippines and passed basic parts assessment training at AudiVolkswagenMiddle EastFZE Service Training Centre in Dubai in 2014.
Olesya ulyanova managerial duels. how to use the scarf model to convince cust...Lviv Startup Club
The document discusses using the SCARF model to convince customers and employees. The SCARF model focuses on Status, Certainty, Autonomy, Relatedness, and Fairness - the five domains of social experience that are associated with threat and reward responses in the brain. By appealing to people in these domains, one can use the SCARF model to motivate and influence others.
Flex Staff offers comprehensive business solutions for hotels and resorts, including housekeeping, maintenance, laundry services, and supply purchasing. Their solutions aim to keep properties well-maintained and spotless for guests. Flex Staff's experienced management team can provide high quality services while reducing costs for properties through benefits like lower employee turnover.
Onlinet Queue Management - Best for HR DirectorONLINET Group
A HR Director knows the performance of all employees and who deserves to be rewarded or needs additional training, even if she couldn't win a TV quiz show prize. As a result, everybody respects her for understanding their work and helping them improve.
The document proposes a 45-day training program for sales managers. It aims to recruit, train, and develop a sales team for companies. The program includes 4 phases that cover company overview, insurance basics, products, and on-job training. It offers training in areas like personality development, communication skills, presentation skills, time management, and leadership. Companies benefit from reduced recruitment and training costs. AOE Corporate School conducts the recruitment and provides industry experts to impart the training. Upon completion, candidates will be ready to deliver as sales professionals. Interested parties can contact the provided details for more information.
The document outlines a sales training presentation covering key topics like introductions, questioning techniques, presenting product benefits, handling objections, body language, closing the sale, gaining commitment, and planning. The training aims to provide basics of selling, set objectives, and teach techniques for starting conversations, funneling prospects, gaining commitment, handling objections, using body language effectively, and closing sales. It concludes by summarizing the presentation and taking questions.
Kiehl's Case Study - Company & Industry Analysis vis-a-vis Men's Grooming Nikhil Saraf
Analyzed the status of Kiehl’s:
- SWOT analysis of the Kiehl’s brand when it comes to male beauty products
- Business performance
- Products (packaging, visuals, ranges, geography, claims, USP <unique>)
- Market share and ranking
- Positioning and image
- Pricing
- Consumers
- PR & Digital strategy
- Retail strategy
- Merchandising
- In-store & online activities
[Entry for Loreal Brandstorm 2014]
Sismatik is a Technology and Consulting company that develops products and solutions for the Hospitality industry.
Sismatik’s products and solutions aims at enhancing guest experience by optimizing quality of service delivered by housekeeping, front desk, F&B, in-room service, in room entertainment and in-hotel advertisement
Sismatik helps hoteliers to improve guest experience while reducing cost and increasing revenue
Skill Venue is an online training marketplace that provides technical, non-technical, and soft skills courses through instructor-led online training and self-paced video learning. The global eLearning market is expected to reach $107 billion by 2015-2016, with self-paced eLearning revenues at $49.9 billion. Corporations report that e-Learning is the second most valuable training method. Skill Venue allows instructors to create and offer online courses, keeping 70% of course fees. Instructors would create video tutorials, assignments, and materials to teach subjects of their choosing through the Skill Venue platform.
The document provides details of the 3-day induction training program for 40 new middle-level recruits at the Ginger Group of Hotels in western India. The objective of the program is to familiarize new employees with company policies, departments, culture and work standards. It will be held at a Ginger Hotel in Goa and use both internal trainers from HR and departments as well as external trainers for skills. The agenda includes introductions, a hotel tour, department orientations, training on policies, leadership and skills. Evaluations will assess trainees and feedback will help improve future programs.
The document outlines a learning and development strategy for a banking industry that focuses on developing core competencies through various training programs to address skills gaps, improve business growth, and enhance employee capabilities. It details the strategic focus areas, learning models, phases of learning and development, program implementation approaches and activities, and effectiveness assessment process. The goal is to reconstruct the learning culture and actively manage learning to bridge skills gaps that impact leadership, service mindset, and internalization of core values.
The document outlines the human resource strategy and goals for a company. It identifies four strategic drivers: 1) providing tools and processes for understanding talent pipeline demands, 2) identifying capability barriers to success, 3) establishing assessment and development processes to ensure the right skills are in place, and 4) establishing an aligned people development agenda. Key performance indicators are established to measure progress on goals related to each strategic driver, such as percentage of openings filled using succession planning and percentage of employees participating in training programs and performance reviews.
Learning and Development mission, strategy, and goalsJerry Davis
The document outlines a 5 year strategic plan for a Learning and Development group with the following key objectives:
1. Improve asset utilization and cost performance by expanding online learning opportunities and maximizing use of their learning management system.
2. Build strong partnerships with customers by providing business consulting services, leveraging existing training, and regularly communicating with customers.
3. Encourage development and growth internally by providing regular communications on self-development opportunities and setting an example by outlining their own development plans.
Learning and development initiatives at deloitteDeepa M K
Deloitte is one of the Big Four professional services firms providing audit, tax, consulting and advisory services. It has 193,000 employees globally and earned $31.3 billion in revenues in 2012. Deloitte invests heavily in learning and development programs for its employees, including e-learning, leadership development, international assignments, and programs focused on diversity and inclusion. It utilizes gamification and digital platforms to enhance engagement in its learning initiatives.
The document outlines a strategic plan for transforming a company's training department. It discusses shifting from a traditional training function focused on hours and people trained, to a more strategic role of facilitating organizational development, building high-performance teams, and cultivating world-class customer care. Specific initiatives proposed include implementing e-learning modules, knowledge sharing platforms, and transforming the training team into a self-managed one with expanded facilitation and consulting skills.
The document is a grooming assessment report for Abhisek Mehta. It summarizes his daily routine, skin type and hair type. It also includes his diet plan, current weight, weight loss goals and exercises. It stresses the importance of grooming and presentation for career success in industries like aviation and hospitality. The report concludes by thanking the assessor and institute for the grooming guidance.
The document provides grooming and personal hygiene standards for hotel staff. It outlines that all staff should maintain high standards of grooming to create a good impression on guests. It then lists detailed standards for hair, facial hair, hands, personal hygiene, shoes, jewelry, and uniforms for both men and women to ensure a professional appearance.
ReadySetPresent (Customer Service PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. Knowing what your customer wants and needs is the number one factor to excellent customer service. Only by improving one’s customer service can your business develop. Customer Service PowerPoint Presentation Content slides include topics such as: understanding the basics of effective customer service, knowing customer wants and expectations, the 4 steps to super service, 10+ slides on what to say and addressing excuses, 10+ slides on implementing a program and examining behaviors, 7 practical steps to customer service, 30 slides on performance standards and quality, looking to the future, Q& A’s, 5 slides on increasing customer satisfaction, the top ten customer complaints, the five most common customer requests, 4 steps to super service, how to's and more!
The document discusses key aspects of quality customer service, including understanding service culture, developing communication skills, addressing customer needs, and resolving service issues. It emphasizes the importance of reliability, assurance, tangibles, empathy and responsiveness. Good listening skills, verbal and non-verbal communication, and addressing different customer behavior styles and needs are also covered.
LeadUp Education offers training, workshops, and consulting services in project management, supply chain management, and human resources for companies and government sectors in Egypt, with the mission to exceed client expectations through high-quality, innovative training and the vision to be the most innovative training provider in the industry. Their services include preparation courses for various international certifications, on-site training, training needs assessments, and they have experienced trainers with operational backgrounds.
LeadUp Education offers training, workshops, and consulting services in project management, supply chain management, and human resources for companies and government sectors in Egypt, with a mission to exceed client expectations through high-quality, innovative training and a vision to be the most innovative training provider in the industry. Their services include preparation courses for various international certifications, on-site training, training needs assessments, and they have a team of experienced trainers with operational backgrounds.
QA is a training and skills development company that has been operating for over 30 years. They help individuals and organizations develop skills through courses, apprenticeships, and managed learning services. Their training covers a wide range of topics including IT, project management, cloud computing, cyber security, and business skills. QA aims to provide high quality, flexible training that is relevant to the modern business environment and supports both career development and organizational transformation. They have over 20 learning centers across the UK and provide both in-person and digital training options.
This document provides an overview of SMART Management Training and Consultancy, a UK-based training provider operating in the Gulf and Africa regions. It details SMART's mission to provide high-quality, customized training programs and its vision to be the most respected training organization. The document outlines SMART's trainers, training delivery methods including public courses, in-company training, and individual coaching. It also discusses SMART's training standards and human resources consulting services.
The Sybrin Academy provides customized training programs to help customers maximize the value of their technology investments. They offer various training formats, both in-person and remote, to suit different learning styles. Their goal is to ensure customers' employees have the skills and knowledge to effectively use the new systems and generate business value.
GITS Academy offers over 150 courses across 51 subject areas to provide professional training and hands-on experience to both experienced professionals and freshers. They aim to increase students' skills and employability through instructor-led courses, e-learning, and blended learning solutions tailored to individual and organizational needs. GITS Academy works with subject matter experts to deliver valuable, industry-relevant training at affordable prices and guarantees returns on training investments.
VTEC Training is a technology training center located in Portland, Maine that has been providing computer software training and consulting solutions for over 25 years. Their hands-on, instructor-led courses are designed to create an engaging learning experience through real-life examples and exercises. They offer training in various in-demand technologies like Microsoft, Oracle, Cisco, CompTIA, and more to help individuals and organizations meet their technical and professional needs. VTEC Training also provides customized private training that can be tailored to the specific needs of organizations.
Our main protocol is to build our reputation, on ensuring that every one of the professionals we train, support, and certify annually gets the personalized attention in their own field and support needed to be successful and competitive.
Umair Anwar is seeking a new challenging position that makes use of his skills and qualifications. He has over 10 years of experience in roles such as Account Executive, Sales Manager, Loss Prevention Manager, and Store Manager. He has strong skills in SAP, Microsoft Office, various operating systems, and programming languages like HTML and JavaScript. He holds a Master's degree in IT and speaks English fluently.
The document is a course guide from Pitman Training that provides information about their training programs. It offers diplomas, awards, courses and seminars focused on career training. Some key points:
- Pitman Training has been operating since 1837 and offers a wide range of office software, IT, business and career-focused training.
- Their flagship program is the Diploma Programme, which provides flexible office and IT training to help students get jobs.
- One of the diplomas, the Executive PA Diploma, provides advanced skills needed to be an indispensable executive assistant, including Microsoft Office expertise, bookkeeping, payroll and event management.
Always Consult Ltd and Develop-meant provide leadership, management, and career coaching training and qualifications. They offer a range of accredited programs from levels 2-6 in areas like advice and guidance, customer service, business administration and management. Carol Ewels and Adrian Pitt lead the companies, which have been working together for seven years, and provide training, coaching, and qualifications assessment.
In ERP SAP HR Institute in Delhi.Our sap hr course includes basic to advanced level and our SAP HR course is designed to get the placement in good ERP Training Delhi as quickly as once you complete the SAP HR Certification training course.Our SAP HR trainers are sap hr certified experts and experienced working professionals with hands-on real time multiple SAP HR projects knowledge.
Customer Service Practitioner Level 2 ApprenticeshipThe Pathway Group
The aim of the programme is to ensure you gain the knowledge, skills and attributes required to effectively provide customer service on products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.
This document summarizes the training and staffing services available from Training Intelligence. They offer a variety of training options including onsite, offsite, and online training for technologies like Microsoft, SAP, and SharePoint. They also provide staffing solutions through temporary consultants worldwide and dedicated instructional designers. Training Intelligence works with major companies to meet their training and project staffing needs.
Texansoft.com provides online training courses for SAP CRM and other technologies. They offer certified instructors with industry experience who provide interactive, convenient training using real-world examples. In addition to the training, Texansoft assists with resume preparation, mock interviews, job placement services, and ongoing support for qualified students. Their upcoming online training batch is for SAP CRM.
Should I Get a Virtual Assistant A Comprehensive Guide.pdfAssistematic
The document discusses the advantages and disadvantages of virtual assistants. It notes that virtual assistants allow for increased productivity and efficiency by taking on repetitive tasks, and provide access to specialized skills. However, the document also points out challenges such as communication and collaboration issues due to different time zones, as well as security and trust concerns that must be addressed.
NES Global Talent is an international consultancy that provides global staffing solutions through discipline-specific training and workforce development. They offer project management training, specific technical discipline training, graduate training programs, and pre-employment screening and assessments. Their services are tailored to clients' needs and can improve productivity, competence, and reduce costs.
The document provides information about Qualitas Business Academy and its professional ISO and quality management training courses. It states that Qualitas Business Academy was established in Sweden to promote and support business startups and development of work experience and skills. It offers training in business startup and management, quality and management programs, and ISO certifications. The training is provided in Sweden, Lebanon, UAE, and the UK. It aims to develop quality work and support investment and business startups in Sweden.
Improving Operational Performance Apprenticeship in Business Improvement Tech...The Pathway Group
This apprenticeship is designed to meet the needs of candidates who are starting out in their career as BI-T administration, quality control or shop floor operative as well as materials handler. The training in Business Improvement is a blend of practical experience gained by working and learning alongside experienced colleagues in the workplace. We work in partnership with employers to help develop people to meet the needs of their business and gain a recognised qualification.
Length of Qualification: 18 months
Programming Foundation Models with DSPy - Meetup SlidesZilliz
Prompting language models is hard, while programming language models is easy. In this talk, I will discuss the state-of-the-art framework DSPy for programming foundation models with its powerful optimizers and runtime constraint system.
Introduction of Cybersecurity with OSS at Code Europe 2024Hiroshi SHIBATA
I develop the Ruby programming language, RubyGems, and Bundler, which are package managers for Ruby. Today, I will introduce how to enhance the security of your application using open-source software (OSS) examples from Ruby and RubyGems.
The first topic is CVE (Common Vulnerabilities and Exposures). I have published CVEs many times. But what exactly is a CVE? I'll provide a basic understanding of CVEs and explain how to detect and handle vulnerabilities in OSS.
Next, let's discuss package managers. Package managers play a critical role in the OSS ecosystem. I'll explain how to manage library dependencies in your application.
I'll share insights into how the Ruby and RubyGems core team works to keep our ecosystem safe. By the end of this talk, you'll have a better understanding of how to safeguard your code.
"Frontline Battles with DDoS: Best practices and Lessons Learned", Igor IvaniukFwdays
At this talk we will discuss DDoS protection tools and best practices, discuss network architectures and what AWS has to offer. Also, we will look into one of the largest DDoS attacks on Ukrainian infrastructure that happened in February 2022. We'll see, what techniques helped to keep the web resources available for Ukrainians and how AWS improved DDoS protection for all customers based on Ukraine experience
Northern Engraving | Nameplate Manufacturing Process - 2024Northern Engraving
Manufacturing custom quality metal nameplates and badges involves several standard operations. Processes include sheet prep, lithography, screening, coating, punch press and inspection. All decoration is completed in the flat sheet with adhesive and tooling operations following. The possibilities for creating unique durable nameplates are endless. How will you create your brand identity? We can help!
Freshworks Rethinks NoSQL for Rapid Scaling & Cost-EfficiencyScyllaDB
Freshworks creates AI-boosted business software that helps employees work more efficiently and effectively. Managing data across multiple RDBMS and NoSQL databases was already a challenge at their current scale. To prepare for 10X growth, they knew it was time to rethink their database strategy. Learn how they architected a solution that would simplify scaling while keeping costs under control.
[OReilly Superstream] Occupy the Space: A grassroots guide to engineering (an...Jason Yip
The typical problem in product engineering is not bad strategy, so much as “no strategy”. This leads to confusion, lack of motivation, and incoherent action. The next time you look for a strategy and find an empty space, instead of waiting for it to be filled, I will show you how to fill it in yourself. If you’re wrong, it forces a correction. If you’re right, it helps create focus. I’ll share how I’ve approached this in the past, both what works and lessons for what didn’t work so well.
Fueling AI with Great Data with Airbyte WebinarZilliz
This talk will focus on how to collect data from a variety of sources, leveraging this data for RAG and other GenAI use cases, and finally charting your course to productionalization.
Ivanti’s Patch Tuesday breakdown goes beyond patching your applications and brings you the intelligence and guidance needed to prioritize where to focus your attention first. Catch early analysis on our Ivanti blog, then join industry expert Chris Goettl for the Patch Tuesday Webinar Event. There we’ll do a deep dive into each of the bulletins and give guidance on the risks associated with the newly-identified vulnerabilities.
Discover top-tier mobile app development services, offering innovative solutions for iOS and Android. Enhance your business with custom, user-friendly mobile applications.
"Choosing proper type of scaling", Olena SyrotaFwdays
Imagine an IoT processing system that is already quite mature and production-ready and for which client coverage is growing and scaling and performance aspects are life and death questions. The system has Redis, MongoDB, and stream processing based on ksqldb. In this talk, firstly, we will analyze scaling approaches and then select the proper ones for our system.
HCL Notes and Domino License Cost Reduction in the World of DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-and-domino-license-cost-reduction-in-the-world-of-dlau/
The introduction of DLAU and the CCB & CCX licensing model caused quite a stir in the HCL community. As a Notes and Domino customer, you may have faced challenges with unexpected user counts and license costs. You probably have questions on how this new licensing approach works and how to benefit from it. Most importantly, you likely have budget constraints and want to save money where possible. Don’t worry, we can help with all of this!
We’ll show you how to fix common misconfigurations that cause higher-than-expected user counts, and how to identify accounts which you can deactivate to save money. There are also frequent patterns that can cause unnecessary cost, like using a person document instead of a mail-in for shared mailboxes. We’ll provide examples and solutions for those as well. And naturally we’ll explain the new licensing model.
Join HCL Ambassador Marc Thomas in this webinar with a special guest appearance from Franz Walder. It will give you the tools and know-how to stay on top of what is going on with Domino licensing. You will be able lower your cost through an optimized configuration and keep it low going forward.
These topics will be covered
- Reducing license cost by finding and fixing misconfigurations and superfluous accounts
- How do CCB and CCX licenses really work?
- Understanding the DLAU tool and how to best utilize it
- Tips for common problem areas, like team mailboxes, functional/test users, etc
- Practical examples and best practices to implement right away
Conversational agents, or chatbots, are increasingly used to access all sorts of services using natural language. While open-domain chatbots - like ChatGPT - can converse on any topic, task-oriented chatbots - the focus of this paper - are designed for specific tasks, like booking a flight, obtaining customer support, or setting an appointment. Like any other software, task-oriented chatbots need to be properly tested, usually by defining and executing test scenarios (i.e., sequences of user-chatbot interactions). However, there is currently a lack of methods to quantify the completeness and strength of such test scenarios, which can lead to low-quality tests, and hence to buggy chatbots.
To fill this gap, we propose adapting mutation testing (MuT) for task-oriented chatbots. To this end, we introduce a set of mutation operators that emulate faults in chatbot designs, an architecture that enables MuT on chatbots built using heterogeneous technologies, and a practical realisation as an Eclipse plugin. Moreover, we evaluate the applicability, effectiveness and efficiency of our approach on open-source chatbots, with promising results.
For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/how-axelera-ai-uses-digital-compute-in-memory-to-deliver-fast-and-energy-efficient-computer-vision-a-presentation-from-axelera-ai/
Bram Verhoef, Head of Machine Learning at Axelera AI, presents the “How Axelera AI Uses Digital Compute-in-memory to Deliver Fast and Energy-efficient Computer Vision” tutorial at the May 2024 Embedded Vision Summit.
As artificial intelligence inference transitions from cloud environments to edge locations, computer vision applications achieve heightened responsiveness, reliability and privacy. This migration, however, introduces the challenge of operating within the stringent confines of resource constraints typical at the edge, including small form factors, low energy budgets and diminished memory and computational capacities. Axelera AI addresses these challenges through an innovative approach of performing digital computations within memory itself. This technique facilitates the realization of high-performance, energy-efficient and cost-effective computer vision capabilities at the thin and thick edge, extending the frontier of what is achievable with current technologies.
In this presentation, Verhoef unveils his company’s pioneering chip technology and demonstrates its capacity to deliver exceptional frames-per-second performance across a range of standard computer vision networks typical of applications in security, surveillance and the industrial sector. This shows that advanced computer vision can be accessible and efficient, even at the very edge of our technological ecosystem.
2. We will provide you with personalised training and
consultancy that encourages employees to give back to
the business. Purchase a training package and receive a
customisedinductionandoperationsmanualforfree!
3.
4. Frontline
Management
This qualification has been
contexualisedfor the hospitality
industry, withtrainingand
assessment tailoredto the specific
requirements of frontline staff in a
hospitalitysetting. Training and
and assessment is delivered
hoilsticallywitha major focus on
practical service skills and real
workplace scenarios.
6. Business Management
Allstudentsmustcometo anenrolment andinformationsession.
10 x TrainingSessions(face-to-face)
Logbook of practical skills in a workplace or simulated environment - we can help
youfindworkplacementopportunitiesor providea simulatedexperience
We provide laptops for use in class, but you are welcome to bring your own and
connectto ourwireless
7. Diploma of
Management which can
be completed via
distance learning and
workplace based
training sessions. You
could even RPL the
entire qualification if
you have the experience
and skills.
8. A range of other
hospitality short
courses are
available or can
be tailored to suit
your workplace.
Food handler’s
certificate, coffee
making, cocktails
etc.
9. Responsible service of alcohol
Face-to-faceRSAtrainingis
mandatoryforlicenseesand
staffselling,offeringor
servingliquorforgeneral,
on-premises, latenightand
packagedliquorlicenses.
10. Serve It Up is affiliated with a
consulting business called 'PHD
Consulting', they specialise in hospitality
venue set-up, business planning, concept
design, legal compliance, recruitment,
trainingandinductionof staff