QA is a training and skills development company that has been operating for over 30 years. They help individuals and organizations develop skills through courses, apprenticeships, and managed learning services. Their training covers a wide range of topics including IT, project management, cloud computing, cyber security, and business skills. QA aims to provide high quality, flexible training that is relevant to the modern business environment and supports both career development and organizational transformation. They have over 20 learning centers across the UK and provide both in-person and digital training options.

1. BRIDGE
SKILLS
THE
GAP.
transforming performance
through learning

2. Modern business is always on the move. To
stay competitive your organisation needs
to be able to adapt quickly to changing
circumstances without expensive retooling or
restaffing.
Digital skills are what make this possible.
But they can’t work on their own. Multi-skilled
digital workers need to be supported by a
business fluent in broader skills like leadership
and project management.
At QA, we’ve been at the heart of the
professional training industry for 30 years. We
help individuals develop their careers and
organisations build the skills to transform their
performance.
Let’s take your next step together.
Skills that drive growth
in the digital age.

3. SERVICE
MANAGEMENT
APP & WEB
DEVELOPMENT
CRM & SALES
PERFORMANCE
BUSINESS
APPLICATIONS
CYBER
SECURITY
IT
SYSTEMS
CLOUD
COMPUTING
BUSINESS
SKILLS
WORLD CLASS
APPRENTICESHIPS
BUSINESS
DEGREES
TALENT AND
RESOURCES
CERTIFICATIONS
PROJECT
MANAGEMENT
BUSINESS
ANALYSIS
BESPOKE
LEARNING
DEVOPS
LEADERSHIP &
MANAGEMENT
MANAGED
LEARNING SERVICES
T R A I N I N G F O R E V E R Y B U S I N E S S N E E D

4. Your partner
in learning.
Form a learning relationship that
brings real, continuous improvement
to you and your organisation.
The QA learning philosophy is about much more
than just going on a course. It’s about forming a
lasting partnership with our customers, providing
capability assessment and sourcing services to
truly change the learning culture of organisations.
Through our Managed Learning Services and
Partner Learning Programmes you can always
be sure that your investment in training is a true
investment in the future.
PERSONAL LEARNING,
WHATEVER THE SCALE
A BETTER LEARNING
EXPERIENCE
LEARN AT THE SPEED OF
MODERN BUSINESS
LOCAL,
WHEREVER YOU ARE
LEARNING THAT STICKS
FLEXIBILITY AND VALUE COME AS STANDARD
THE QA WAY

5. Personal learning,
whatever the scale.
Helping
EMPLOYERS
give their people the skills to
meet tomorrow’s challenges.
Helping
ENTERPRISE
transform performance and drive
training efficiency.
Helping
INDIVIDUALS
perform better through learning.
We train organisations of all shapes and
sizes, from small businesses up to global
enterprises.
But we never forget that every individual matters,
and we make sure that every learner gets what they
need to reach their potential.

6. A better learning
experience.
Better learning brings back better
benefits to your business.
Tricky to say, but easy to prove. Our trainers get
excellent learner reviews. Our dedicated learning
centres get excellent learner reviews. Our account
managers get excellent reviews.
And we work hard to keep it that way.
of our learners say their training will
improve their job performance.
“We are always confident that QA
can deliver quality training
to meet whatever needs we may have.
Our attendee results...
prove that time after time QA deliver.”
News International
96% 95%
quality score
Rated by QA course attendees.

7. Learning that
sticks.
VIDEO ON DEMAND
Your entire course broken down
into modules which are easy to
browse to get a preview of your
learning session.
Available 5 days before your
course.
TRAINER SUPPORT
You get ongoing trainer
support for 3 months after the
course.
BEFORE
THE COURSE
AFTER
THE COURSE
ON
THE COURSE
COURSE INFORMATION
We make sure you have all
the information you need for a
stress-free start to your course.
Our training goes beyond the course
to make sure new skills get back to the
workplace.
If you want to get value out of your learning, you
have to feel confident that what you learn on the
course will make a difference in your work.
All of our training experts have real-world
experience, so they know just how to make topics
relevant to your day job. But we also help you
embed your skills with the right information, work
and tools before and after your course.
PRE COURSE WORK
Upfront exercises that prepare
you for your training and help you
get the most out of your sessions.
myQA
Recommendations for the next
skills for your career, and a way
to manage all of your training
with us.
EXPERIENCE
Our trainers all have real-world
experience, so they can use
relevant examples to bring your
course to life.
EXPERTISE
Our trainers are all experts in the
subjects they teach.
DELIVERY
Our trainers are experts in
helping you learn, making use of
powerful learning methodologies
and world-class presenting skills.
VIDEO ON DEMAND
Once your course is over, you
get another 4 weeks of access to
videos of every topic to help you
review, revisit and revise.

8. Learn at the speed
of modern business.
Time is precious. So we make it easy to
fit your training into your working life.
Modern organisations need modern ways of
learning. Whether you need the full classroom
experience, to connect to the course from your
office or need just-in-time knowledge through video
or eLearning, we’ll give you what you need.
Can’t get the time for a whole team to travel out
to a training centre? We’ll bring the course to your
company. Or even better, create you a blended
programme of exactly the right mix for you.
Nobody makes it easier for you to learn.
H OW DO YOU WA NT TO LE A R N ?
VIRTUALELEARNING
CLASSROOM
ATTEND FROM
ANY WHERE
VIDEO BASED
LEARNING
IN OUR
CENTRES
ON YOUR
PREMISES

9. EDINBURGH
MANCHESTER
LEEDS
BIRMINGHAM
LONDON
Local to you,
wherever you are.
Wherever you are in the country,
we’re not far away.
Travelling to do training can be time-consuming and
expensive, but not with QA. We have more than 20
learning centres throughout the UK and a network of
high-quality partner facilities to make sure that you
never have to go far.
Our trainers, account managers and customer
support staff are also based throughout the UK, so
you’ll always get the benefits of a local service as
well as the reliability of a national provider.
And if you’re further afield, you can still get
QA quality training by using our remote or online
learning options.

10. Flexibility and value
come as standard.
We’ll help you get the most from your
training budget.
We make it easy with a network of training
centres throughout the UK, an expansive
schedule of courses and lots of distance learning
options for you to choose from.
And you’re in safe hands. We have the best pass
rates and the lowest course cancellation rates in
the UK.
To squeeze even more value out of your QA
experience, you can pre-pay for your company’s
training with a Skills Licence, giving you great
discounted rates without tying you to specific
courses.
Learn in our nationwide training
centres, or we can come to you and
train on your premises.
Train with confidence with the best
pass rates and lowest cancellation
rates in the industry.
Link to a live classroom from your
home or office, or choose our
award-winning e-learning.
Get great savings on your training
with our flexible Skills Licence.

11. What we
offer

12. Tomorrow’s
training, today.
Nobody can prepare your employees
better for tomorrow’s business
challenges than we can.
Our training is built on 30 years of unique
relationships with leading companies. This lets us
help you build skills in the very latest techniques and
technologies, often bringing you training on new
products before anyone else.
And our training isn’t only the latest, it’s also the
greatest. Our courses are accredited by the most
recognised bodies in the industry. So you can be
certain that you’re getting the very highest quality
learning.
de v eloped w i t h indus t ry ’s gre at e s t innovators
acc redi t ed by t he mos t reco gnised e x pert s
CESG Certified Training
a nd ov er 1 0 0 more

13. No one builds
better experts.
Our unique QA Authored courses bridge
the gap between theory and real-world
expertise.
We bring the training experience of our 250 training
experts together with our broad product knowledge
and close industry relationships to create truly
exceptional courses that go far beyond learning
about features or frameworks.
A QA Authored course helps you gain mastery
and solve business problems, with cross-product
knowledge and real-world solutions.
EX
T
EN
DING
EXPERTISE
Authored
SKILLS THAT STAN
D
O
UT
UNMISTAKEABLY QA.
INDUSTRY
IN
SIGHT
CURRENT AND
CU
TTING
EDGE

14. Project Management
Projects drive business change. They’re key to every
organisation’s future, and QA can help make sure your people are
equipped to get maximum business benefit out of every project.
PRINCE2®, APM, MSP®, PMP®, Agile, P3O®, BCS Certificates...
Q A .C O M / P R OJ E C T M A N AG E M E N T
App & Web
Development
We’ve developed one of the widest training portfolios in app and
web development to help you fill the growing digital skills gap. Our
experts work with the biggest names in the tech industry to create
up-to-date, best practice courses that build end-to-end digital
skills.
HTML5, Java, ASP.NET, C#, Swift, UI & UX Design, Visual Studio...
Q A .C O M /A P PA N D W E B
Cloud Computing
Cloud computing offers an increase in agility, speed and IT
performance but also lowers costs. The rapid shift towards the
cloud requires organisations to quickly build their expertise, and
QA has developed training to help you get the most out of every
stage of your cloud journey.
Amazon Web Services, Microsoft Azure, Google, Office365...
Q A .C O M /C LO U D
DevOps
Better, Stronger, Faster: DevOps is for any organisation
that relies on technology to do business. It allows rapid
development of secure, stable code for websites, apps and
business systems, breaking down the traditional divisions
between departments.
Docker, Chef, Puppet, Splunk, Vagrant, Jenkins, Cucumber, Git...
Q A .C O M / D E VO P S

15. Cyber Security
The ever-increasing threat of cyber attacks demands continuous
improvement in the skills needed to detect, defend and deter. QA
offers the most comprehensive cyber security training portfolio on the
market, as well as security skills assessments and bespoke training
for your organisation.
Cyber Awareness, Compliance, Secure Development, Incident Response...
Q A .C O M /C Y B E R
IT Systems
Technology drives modern business. We have the most
comprehensive portfolio of technical IT training in the UK. More
people choose QA for Technical IT training because our courses
are always delivered to an exceptional standard, by expert
instructors, with results that show excellent value for money.
Microsoft, Cisco, VMWare, Citrix, CompTIA, Oracle, Red Hat, Apple...
Q A .C O M / T E C H N I C A L
Service Management
Many of today’s core business processess are underpinned by IT
services. QA’s service management experts help individuals and
organisations build the skills they need to make the most of them.
ITIL®, BCS, Service Desk Institute, COBIT®, ISO/IEC 20000...
Q A .C O M / S E R V I C E M A N AG E M E N T
Business Analysis
QA provides a wide range of development options and
consultancy services to create highly effective Business Analysts.
From a foundation course to a diploma, QA has the programmes
you need to build these skills in your business.
BCS Certificates & Diplomas, Agile, TOGAF®, ISTQB, Lean Six Sigma...
Q A .C O M / B U S I N E S S A N A LY S I S

16. Leadership &
Management
Our leadership and management courses develop authentic
leadership styles and meaningful management practices that will
inspire new levels of performance. All our training is led by industry
experts, based on the latest thinking and best practices.
ILM Certificates, HR Skills Training, Leading with Integrity, Coaching & Mentoring...
Q A .C O M / L E A D E R S H I P
Business Applications
Office applications have become such a core part of business life that
it’s easy to overlook the need for applications training and the impact
this can have on the productivity of an organisation. At QA, we have
extensive experience in showing all types of people how to get the
most out of the software they need every day.
Microsoft Office, Microsoft Windows, Adobe, Google Apps, Web basics...
Q A .C O M / B U S I N E S S A P P S
Business Skills
Our business skills courses focus on developing core
communication, relationship and customer service skills. They
improve personal effectiveness and maximise team performance,
crucial to excellent customer interactions and overall business
growth.
BRMP, Business Relationships, Communication Skills, Customer Service...
Q A .C O M / B U S S K I L L S
CRM &
Sales Performance
Our business skills courses focus on developing core
communication, relationship and customer service skills. They
improve personal effectiveness and maximise team performance,
crucial to excellent customer interactions and overall business
growth.
BRMP, Business Relationships, Communication Skills, Customer Service...
Q A .C O M / S A L E S

17. of employers who work
with us say we add value
to their business.
92%
Internationally recognised
degrees in modern
business subjects.
Campuses in Central London
and Birmingham.
World-class Apprenticeships Business Degrees
We offer award-winning IT, developer, digital
marketing, project management and business
apprenticeships throughout England and Scotland.
Our apprentices work with industry leaders including Atos,
British Gas, BSkyB and Cisco.
• We’re the first IT apprenticeships business rated Ofsted
Outstanding.
• 100% of QA apprentices have jobs from day one of their
12–14 month apprenticeship programmes.
• 94% of QA apprentices secure permanent employment
after completing; this is 20% higher than the national
average (National Apprenticeship Service 2012).
• We have won the coveted Apprenticeship Programme of
the Year award for three consecutive years at The Learning
Awards 2012, 2013 & 2014.
• Leading apprenticeship partner for Microsoft, Oracle, HPE,
Cisco and Association of Project Management.
of our apprentices go on to
full time employment.
94%
apprentices placed into
technology businesses
since 2009.
8,000
A P P R E N T I C E S H I P S .Q A .C O M Q A H I G H E R E D U C AT I O N .C O M
Degrees built and delivered
in partnership with the UK’s
leading universities.
We’ve partnered with some of the UK’s leading
universities to offer fully accredited business higher
education programmes from foundation level
through to post-graduate degrees.
We work with Northumbria University, Ulster University and
the University of Roehampton to offer a range of full and part
time degree programmes specifically tailored for the needs of
modern business.

18. “Working in partnership with QA has strengthened the learning
we can offer our 15,000+ employees, which is crucial at a time
of real change for our organisation and local government.”
Graham Sephton, Leeds City Council
Talent & Resources Managed Learning Services
Q A .C O M /C O N S U LT I N G Q A .C O M / M L S
Our consultants programme allows clients and
partners to contract high-calibre, fully-trained QA
IT consultants to fulfil specific resourcing needs in
a cost-effective manner, without compromising on
quality.
We source the most talented recent graduates and train them
to be fully-qualified IT consultants, ready to ‘hit the ground
running’ on projects for our clients.
It builds on our award-winning apprenticeship model, which
currently employs over 1700 apprentices across 700 clients.
We understand the support our customers and
partners in L&D need to make a difference, which
is why we provide a Managed Learning Service
(MLS) that drives efficiency and transforms your
organisation.
As the clear market leader in MLS for over 20 years, we’ve
acquired unparalleled experience and expertise. Our MLS
service modules help you bring training expenditure under
control and focus on increasing value through targeting and
embedding behaviour change at individual, team and business
levels.
Flexible contract terms
Change your headcount as
the market demands.
Satisfaction guaranteed
Not meeting your expectations?
We’ll get you a replacement.
No recruitment fee
After 2 years you can choose to
employ our consultants without
paying a fee.
LEARNING
MANAGEMENT
SMART
SOURCING
SERVICE
MANAGEMENT
PORTFOLIO
MANAGEMENT
EMBEDDING
LEARNING
DEVELOP
STRATEGY

19. Driving success
for over
30 years

20. 1985
QA founded.
1994
QA Training, the
longest running branch
of the business, was
formed.
1999
The introduction of
Hoskins allowed QA
to lead the market in
Project Management
and Business
Analysis.
2006
QA and InterQuad
joined together
to create the UK’s
largest technology
training company.
2008
Expansion continued with
the inclusion of Xpertise,
letting us extend our
provision of managed
services to our customers.
85
100
NUMBER OF LEARNING EXPERTS AT QA
10
2009
QA increased
its presence in
Northern England
with the addition of
Remarc.
2011
Joining with Aikona
deepened QA’s expertise
in Project Management
Training and Consultancy.
2014
F1 Computing
provided key CRM
and IT training to QA.
109 220
154
2015
NETbuilder Academy
joined QA, bringing
industry-leading IT
consultancy service to
our customers.
232
C O N T I N U A L L Y G A I N I N G L E A R N I N G E X P E R T I S E
transforming performance
through learning

21. We have received very positive feedback... attendees felt that
the training had a personal touch.
Judith
Senior Development Officer/Project Lead
BT South Tyneside
We’ve seen a real change in people’s views about non-
classroom training. The events themselves were thought
provoking and challenging. QA very much helped to bring it all
together, they helped us provide a lot of topic content.
Sarah
Learning Design & Creation Consultant
CGI
The assessment really got people to think about their
development. They could see their strengths and areas for
development, which in turn gives us overall trends, helping to
focus our L&D in those areas.
Sangita
Professional Development Manager
British Airways
Helping
BUSINESS
transform performance and drive training
efficiency for over 30 years.

22. The QA consultants were incredibly knowledgeable. They
knew the SDI inside out and it wasn’t just a box–ticking
exercise — no stone was left unturned.
Kerry
Head of Business Transformation and Customer Service
NHS South of Tyne and Wear
Our engineers are very difficult to please, and yet their
feedback has been the best ever. This positive feedback
reflects not just the quality of the product, but also the quality
of the training.
Malcolm
Senior Project Manager
National Grid
We are proud of the cultural shift in learning that has taken
place in Northumberland.
Paul
Learning and Development Programme Manager
Northumberland County Council
Helping the
PUBLIC SECTOR
transform performance and drive training
efficiency for over 30 years.

23. Helping
INDIVIDUALS
improve their professional performance
for over 30 years.
The main benefit of working with QA was the ease of
transition, mini­mising the loss of productivity usually
associated with moving away from something familiar. They
made the process much easier.
Sarah
IT Project Manager
PRUPIM
I found QA competitive when compared to other providers and
they also offered great flexibility which along with their proven
track record gave me confidence in their reliability to deliver to
our needs.
Jacqui
Learning and Development Consultant
PGDS
The whole approach, development and implementation
has been first class. It just goes to prove that well-thought-
out eLearning can absolutely support more people-centric or
skills-based learning.
Simon
Learning & Development Business Partner
Carillion plc
Simon
Sarah
Jacqui

24. Transforming
performance
through learning.
At QA we believe that learning makes
people and organisations perform better.
So whether your choose our award-winning
apprenticeships, our highly-trained consultants or
our professional or higher education training, you
can feel confident that QA can help you maximise
your business performance, whoever you are.
transforming performance
through learning
Let us help you start
your learning journey
today.
speak to one of our
learning advisors
0345 074 7978
visit
QA.COM
or drop in to one of our
national centres.

25. QA.COM