This document discusses decision support systems (DSS) and the ETL process. It defines DSS as systems that can help solve both semi-structured and unstructured problems. It lists the key characteristics and types of DSS, as well as how they support decision making. The document also outlines the advantages and disadvantages of DSS. Finally, it defines the ETL process as a method to transfer data through extraction, transformation, and loading steps from a source to a target destination.