Deborah Kay Johnson is a skilled business analyst with a strong background in troubleshooting, project management, and software development. Her experience includes roles such as engineer analyst at iPro Media and computer technician at Randstad/HP, where she handled various technical issues and client support tasks. She holds an associate degree in computer science and is proficient in Microsoft Office applications.

1. Deborah Kay Johnson
debbiejo23@icloud.com
972-795-8230
SUMMARY
Business Analyst with extensive troubleshooting skills, reporting and software development,
project management, desktop and desk side support. Principle strengths include:
 Customer Service
 Professionalism
 Ethical
 Relationship Building/ Management
 Troubleshooting skills
 Self-Motivated
EXPERIENCE
IPRO MEDIA, Frisco, TX July 2015 to October 2015
Engineer
Analyst and Troubleshooting issues with the Mitel 5320 to 5360 models of the IP Phones.
Arranging and adding keys to the various types of phones. Syncing the headset and handset to
the phone. When researching the phones for connectivity for internal use, one of the steps is to
see what network they are sharing, if they are sharing. Troubleshooting steps also include:
verifying the phone is teleworked to the network, if using IPRO Media Network, checking the
incoming and outgoing SIP gate, and ensuring the MAC address is in the Mitel Gateway Border.
RANDSTAND/HP, Carrollton, TX December 2014 to June 2015
Computer Technician
Reimaging computers for various accounts, such as Bank of America and Ericcson. Setting up
accounts in the desktop/laptop computer, after imaging. Adding end user names in their domain.
Configuration of Hand Held Carriers and Tablets for Kraft. Triage and repair of laptop/desktop
computer hardware.
SPORTS SOLUTIONS, Dallas, TX August 2014 to October 2014
Administrative Assistant
Various duties as in answering the phones and emails. Typing letters and proposals for the sales
of products. Ordering supplies, as needed.

2. TIME WARNER, Dallas, TX April 2013 to April 2014
Installer/Service Technician II
Setting up of television mocha and non-mocha boxes, phones, as well as the configuration of the
internet routers/modems and wireless settings. Configure splitters and amps to create better
signal. Add/replace drops, both aerial and underground and adding the correct fitting for 59/RG6
cable. Addition of new outlets by wall fishing or house wrap. Trouble shoot the signal from the
tap, to wall block and check for breaks in the cable.
ATMOS ENERGY, Dallas, TX May 2009 to August 2012
Operations Assistant/System Planning & Engineering
Maintenance of Quit Claims, Deeds and/or Sales of property, Industrial Customers and Weather
Data. Maintenance of Weather Data is to keep up with shrinking or expansion of the dividers for
gas flow, which leads to the functionalization of the gas pipe. Use of Small World/GDO for the
layout and organization of the gas pipe. Create and run reports in PGAS and Crystal.
GROUP PENSION AND ADMINISTRATORS, Dallas, TX May 2007 to January 2009
IT Department/Document Services
Prepare and distribute scheduled pre-coded Access and GBAS reports. Assist all departments
with DocuShare scanning and filing. Evaluate and construct Flowport sheets for DocuShare.
PPOONE FISERV, Dallas, TX May 2005 to May 2007
Business Analyst/Customer Service
Password changes and updates for user ID. Troubleshooting the client’s software for correct
syntax and proper updates. Determine proper mapping of data in the ppoONE database.
Conduct analysis and quality assurance of fee schedules entered into the database. Evaluate and
interpret hospital PPO fee schedules and contracts.
EDUCATION & PROFESSIONAL DEVELOPMENT
Graduate of ITT Technical Institute, Richardson, Texas, March 2015
Associate Degree in Computer Science
Network Systems Administrator Program
TECHNICAL SKILLS
Microsoft Office: Outlook, Word, PowerPoint, Access, Excel, Visio