The document discusses content marketing programs and strategies. It outlines the key points of focusing on creating valuable content for customers rather than promotional messages. Content should address user needs and help build customer relationships. The document also describes the different types of content that can be created, who should create it, and the goals of content like getting attention, awareness, and driving action. It discusses leveraging owned media like websites and apps to establish expertise and build trust. Characteristics of successful content marketing include understanding customer needs and having a consistent, evolving program.

1. Content Marketing Programmes Keith Feighery

2. Outline Overview of Content Marketing Programmes Class exercise Leveraging Owned Media Assets Managing Content Marketing Initiatives Content Marketing for Business to Consumer Relevant Case Studies Content Marketing for Business to Business Relevant Case Studies Project Pitch

3. Key Points Content = valuable and useful information NOT just orchestrated messages Focus on what a customer needs rather than what you sell Address user needs in all published content Valuable communications is what differentiates you from competition Marketers are publishers today Customer relationships don’t end with a payment Use content to increase retention rates Without good content, community is impossible 90% of corporate websites talk about “How great they are” Buyers are more in control today than ever – not sales organisations

4. Content Driven Marketing

5. Content types The content and digital media on your Web site , other microsites, partner sites etc.. Facebook/MySpace /Bebo fan pages and posts Tweets , status updates E-mail newsletters Blog posts, reader comments and reactions Whitepapers, case studies, w ebinars , podcasts Videos, demos, presentations, and custom animations Product/service reviews Forums Articles and other intellectual property or knowledge sharing –professional contributions etc.

6. Who creates the content Internally Find employees who are knowledgeable and want to write Re-purpose content that has been created over time for different media Partners, customers and third party experts Publish whitepapers, webinars, eBooks, articles etc…with partners Customers If you create a community you can allow them to create feedback, suggest ideas, generate comments, develop engaged community etc.. You can allow customers to make product recommendations – crowdsourcing

7. What we want our content to do Attention - your content needs to get noticed - and not just by anyone - by the audience you've targeted. Awareness - once people have engaged with your content, they should have some thoughts about your company - preferably favorable ones worth remembering. Mindshare - we need people to spend enough time with our content to actually "get" the ideas it's sharing. Anchor - once people have ingested the ideas, your content needs to work to make sure that those ideas take precedence in forming how your audience thinks about the topic. Action - your content is sent out on a mission to get people to DO something. Conversation - beyond the action your content requests, it needs to ensure that the audience has a clear enough understanding that they can now talk with others and share your ideas with them in their own words.? Confidence - the learning your content provides needs to help people feel certain that they know what they need to take the next step...and just what that might be. Competence - your content must provide evidence that your company can actually do what it says it can. Invitation - content must entice people to spend more time with your company - whether through opting in for a newsletter, attending a webinar, subscribing to an RSS feed Authority - content must inspire reliance on your company for consistently valuable insights

8. Owned Media Solutions

9. Leveraging Owned Media Assets Recognise the value in your owned media assets Websites, mobile applications, digital conversations/interactions etc. Brands/Businesses are becoming publishers and media outlets No limits to what an organisation can publish online for the consumption of their consituencies Become trusted knowledge experts in your business or sphere of operations Establish trust and develop relationships with customers and prospects Be engaging, entertaining, educative, informative etc.. Allow user participation and transparent engagement

10. Advantages Creates demand generation and awareness through value add publishing Creates a less-frictional way of converting prospects into sales When used in conjunction with lead management systems Helps build long-term relationships rather than one-off sales Creates stickiness to your owned media assets (rather than to paid ones) Once started, provides an ongoing process and framework to control and publish valuable information

11. Content Mktg: Success Vs Failure Characteristics of Success Understanding the informational needs of your customers Knowing how those informational needs mix with your marketing goals and objectives Mapping content schedule to user profiles and buyer cycles Being consistent (content marketing is a marathon, not a sprint) Listen and continually evolve the program Characteristics of Failure Always s elling, rather than informing and educating Not listening, thus not evolving the content program Waiting for perfection to come before you deliver the content.

12. Inbound Marketing V Content Marketing Debate – Semantics?

13. Hubspot – Inbound Marketing Company view

14. Social Media Landscape