Mark Falkowski has extensive experience in building and managing capital equipment corporations, with a strong focus on operations, marketing, and customer service in the medical imaging sector. He has held various executive positions, demonstrated a proven track record in business growth, and has successfully launched several medical technologies internationally. His diverse career encompasses roles with significant profit and loss responsibilities and a commitment to mentoring talent within the organizations he has led.

1. 1
Mark Falkowski
417 Foothill Blvd. #B 197
Glendora, CA 91741
Cell 925‐202‐9753 mark.falkowski@gmail.com
SUMMARY OF EXPERIENCE
I have experience in building successfulcapital equipment corporations including being an entrepreneur of my own.
My expertise includes product development, manufacturing standardization Logistics, customer service and
management I have held the positions of Director of Operations, VP of Operations and Chief Operations Officer,
Marketing and President and CEO. My responsibilities have included engineering, manufacturing, GMP/ISO,
Quality Control, HR and Customer Service worldwide with profit and loss responsibilities.
I have a proven track record providing consistent results in high-pressure environments. I believe my greatest
contribution has been in the mentoring, developing and education of quality individuals. My goal is to create an
environment where individuals can grow to their greatest potential. It is my belief the primary responsibility of a
manager is to the customer and employees. The results of this practice generates excellent relationships with
investors,partners.
CAREER EXPERIENCE PRODUCT EXPERIENCE AND KNOWLEDGE
 Startup and turnaround companies
 Capital expenditure
 Sales
 Marketing
 International distribution and service
 Customer service
 Manufacturing
 Logistics
 CRM
 ISO, FDA and PMA
 Countries I have done business with:
Canada, England, Europe, Philippines, Japan,
Vietnam, Russia, India, China, Mexico, Santo
Domingo, Corsica, Norway, Turkey and Japan.
 Medical imaging
 Imaging equipment
 Imaging centers
 Digital X-ray equipment
 Service of MRI, CT, Ultrasound, Digital X-Ray
and C-Arm (digital)
 Service and repair of refurbished and new
medical equipment
 Biomedical equipment
 Medical device industry
 Medical diagnostic
 Medical equipment distribution
 Channel marketing distribution and OEM
Owner
Executive Business Constant
January 2014 – Present) Los Angeles, CA
A knowledgeable executive with diverse experience focused on business strategy specifically focused on business
growth and turnarounds,with emphasis in service and operations,marketing, new business development and
acquisition/alliances across a wide range of industries. Core activity relates to focusing organizations on developing
value propositions for businesses,and strategies to leverage them and driving them execution. Broad business
discipline knowledge with an ability to integrate business (marketing, finance and operations)into a balanced
strategy.Highly-organized, manager and motivator; fosters team ownership. Excellent internal/external customer
communication skills and can couch team building skills.
I have a unique ability to simplify complex problems to decisions and actions to get the job done. Have the ability to
understand the business implications of technology and focus on key business drivers.

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President
Medical Tactile, Inc. SureTouch
February 2013 – December 2013 (11 months) Los Angeles
Responsible for Domestic and International Marketing, Sales, Operations and Service.
Medical Tactile, Inc., is a Los Angeles based Company that has been developing the SureTouch PC and home
systemin collaboration with Qualcomm. SureTouch is a personalized, pain-free, radiation-free and affordable
systemthat is used to detect and monitor early signs of breast cancer. It utilizes proprietary tactile pressure sensor
technology to detect breast lesions and is more sensitive than human touch.
Achievements:
• Brand development, web site traffic growth, web site UI and advertising.
• Developed brand strategy and statistics systems.
• Strategic Consulting, including business plan & sales strategy development.
• Developed a marketing channel sell product to the home market.
Director of Operations
United Medical Instruments, UMI
2010 – January 2013 (3 years) San Jose, Ca
United Medical Instruments provides sales and service for SonoSite ultrasound systems in the US. We also offer
OEM parts for ultrasound systems made by OEM.
Achievements:
• Setup service in western United States as third party provider for Siemens, Philips and GE.
• Manage inside selling of parts and probes for customer and dealers.
• Setup ISO13485.
• Reviewed company processes and procedures and improved company performance by 25%.
• Developed dashboard reports to better manage the performance of the business.
• Implemented the 80‐20 rule for stocking of parts for meeting sales needs.
• Implemented a CRM for Sales and service.
President and CEO
Direct Medical Systems, Inc.
November 2005 – December 2010 (5 years) Pleasanton, California
President/ CEO – founded my own start-up company introducing new medical technologies worldwide.
Achievements:
• Raised start-up funding of over $1.5 million.
• Positive cash flow via direct sales while growing distribution channels in targeted clinical markets.
• Negotiated a major distribution agreement that resulted in over $2M in revenues in its first year.
• Sold product to the International market; Canada, Switzerland, England, China, Vietnam, Russia.
• Setup OEM and distribution channels in US and International markets.
• Created and implemented training program for 240 sales people and completed in 2 months.
• Managed the company to profitability in the second year of operation.
• Recognized as one of the ten products in popular mechanics magazine 2008

3. 3
Chief Operations Officer
SwissRay Global
2003 – 2005 (2 years) Luzern, Switzerland
Chief Operations Officer – a fifty million dollar operation producing direct digital radiology systems for general
radiology. Responsible for engineering beta testing,manufacturing, and GMP/ISO, quality, HR and customer
service worldwide with profit and loss responsibilities. I lived in Luzern, Switzerland for two years managed
manufacturing and production and 10% manage International Customer Service department. Used Web base
dashboard reports to manage the business.
Achievements:
• Revised engineer beta site testing to improve systemreliability in production and field systems.
• Decreased production time from 120 hours per systemto 32 hours.
• Increased production by 200% without increasing manpower.
• Improved systemquality and decreased systeminstallation time.
• Decreased installation time from 40 hours to 16 hours.
• Restructured customer service to remove third party support going direct support in the field.
• Customer service was a profit center within one year.
• Revised application training and field service training.
• Setup WEB base dashboard for bettercommunication for senior managers.
ACQUIRED BYPRIVATE SWISSINVESTOR
Senior Vice President of Worldwide Customer Service
GE Healthcare, Invision Technologies, Inc., Newark, CA
January 2001 – December 2003 (3 years) San Francisco Bay Area
Senior Vice President of Worldwide Customer Service – Four hundred million dollars a year sales of EDS
scanners to airports worldwide. I was responsible for a 40 million dollar service operation business including
offices in London, Paris. I restructured and trained management to develop a first class Worldwide Customer
Service operation.
Achievements:
• Restructured customer service to be the leader in the airport security industry.
• Grew the service support stafffrom 45 to 302 employee's in one year.
• Structured the service business to support over900 systems in less than one year.
• Installed customer care center to provide average phone response less than 5 minutes.
• Setup Charles de Gaulle, Paris, Airport, London Heathrow Airport and Birmingham Airport.
• Improved systemreliability with technical reporting to engineering & manufacturing for redesign.
• Established Global parts support to provide parts delivery to products within two hours.
• Introduced remote training for field service engineer's both domestic and international.
ACQUIRED BYGE
InVision Technologies
VP of Customer Service
GE Healthcare, GE Imatron / Imatron, Inc.
1998 – 2001 (3 years) San Francisco Bay Area
Vice President of Worldwide Customer Service– a 60 million dollar operation selling a high-speed cardiology
scanner.I restructured and trained management to develop a first class Worldwide Customer Service Department.

4. 4
Achievements:
• Restructured customer service to be the leader in the medical service industry.
• Customer Service turned profitable within one year.
• Implemented new service support departments to meet the needs of our customers .
• provided average phone response ofless than 5 minutes to our customers.
• Improved systemreliability through technical reporting to engineering and manufacturing.
• consistently recognized by our customers as an excellent service provider.
• Introduced the EBT mobile systemoperations.
• Six Sigma process for improvement.
• Introduced remote diagnostics and remote training and support for our customers .
ACQUIRED BYGE, WASRESPONSIBLE FORTRANSITION TOGE
VP Customer Service
Cemax-Icon, 3-M Kodak and Carestream
1996 – 1998 (2 years) San Francisco Bay Area
Vice President of Customer Service - a thirty million dollar operation in the PAC’s medical imaging business.I
restructured and built a new worldwide service organization from 19 to 85 employees.
Achievements:
• Increased revenue by 30%.
• Installed an automated customer call systemto improve response time, reliability and logistics.
• Improved service productivity by 20%.
• Revamped training and installation process to improve up time.
ACQUIRED BYIMATIONTHENKODAK, WASRESPONSIBLEFOR TRANSITION
Vice President of Worldwide Customer Service
TomTec Imaging Systems, Boulder, CO
1994 – 1996 (2 years) Boulder, Colorado Area
Vice President of Worldwide Customer Service- a fifteen million dollar operation in the cardiology medical
imaging and network business.The product is a PC based systemto capture images from medical ultrasound
systems to create 2D, 3D and 4D images.
Achievements:
• I had global accountabilities for international customer service.
• Provided guidance in customer support,product development, engineering and services.
• Structured customer service for support of over 2,000 systems for domestic and international service.|
ACQUIRED BYACUSON
CEO and Chief Operations Officer
1990 to 1993 – Loredan Biomedical Inc., Davis, CA
1990 – 1993 (3 years) Davis, California
CEO and Chief Operations Officer- a fifteen million dollar operation in the physical health care market.
Loredan built PC based rehabilitation equipment for the physicaltherapy market. Global Accountabilities as a
developer, manufacturer of rehabilitation and fitness systems for the physical therapy, industrial medicine and
fitness market.
Achievements:
• Restructured and implemented a turnaround that reduced the loss in one year from $(3,459,000) to $(262,000) on
sales of $14,400,000.
• Negotiated a $1,800,000 manufacturing licensing agreement internationally.
• Restructured, reorganized and down-sized the business from 125 to 76 employees.
• Restructured the management to work under a Team Management approach.
• Accelerated investment in R & D that resulted in four new product introductions.

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• Reduced inventory from $2,530,000 to $1,670,000.
• Manufacturing cost reduction programs increased gross margins 31% to 41.5%.
• Reduced service warranty cost per unit from 11% to 4%.
Vice President of Operations
1989 to 1990- Medstone International Inc., Irvine, CA.
1989 – 1990 (1 year) Greater San Diego Area
Vice President of Operations- responsible for manufacturing, training and servicing of a twenty million dollar
company. The lithotripsy medical equipment is a PC based systemused to break gallstones with shock waves
through the body. We provided installation and service to both fixed and mobile lithotripsy sites, domestic and
International.
Achievements:
• Responsible for setting up mobile lithotripsy fee for service program.
• Eliminated third party service.
• Reduced warranty expenses from 8% per unit to 5%.
• Provided full mobile service.
Initial Public Offering (IPO)
Director of Service
Eli Lilly and Company, Hybertech
1985 – 1989 (4 years) San Diego, Ca
Director of Field Service and New Product Development - Reporting to the Director of Marketing,
responsible for setup and management of a Field Service Department for new equipment introduction with a 200
million dollar biomedical company. Directly responsible for new product development, technical support, training,
logistics, quality control and transfer and support of product from other manufacturers.
Achievements:
• Designed and implemented computerized Parts Tracking System.
• Hired and trained a full Field Service Department of 38, consisting of field service, technical support,training,
logistics, and product repair center and field service dispatch.
• Responsible for improvement of two new products released by Hybritech.
• Shut down manufacturing plant because of quality of the product and worked with manufacturer, started shipping
again in three months after quality issued resolved.
• Responsible for setup of an international service operation.
• Managed development between Tosho and Hybritech of a new blood analysis system.
ACQUIRED BYELI-LILLY AND COMPANY
VP of Service Operations
GE Healthcare, Diasonics, Inc.
1979 – 1985 (6 years) San Francisco Bay Area
VP of Service Operations - Reporting to the President and CEO, managed the operation of a national and
international service organization. I managed the operations of a 165 employee national service organization.
Directly responsible for technical support,management information systems,training, logistics, parts and inventory
control.
Achievements:
• Responsible for a fifteen million dollar service budget.
• Service contributed to the bottomline 25% profit or six million dollars.
• Designed and implemented Service Dispatching and Field Service Reporting System.
• Introduced pricing and renewal of service contracts,resulting in 80% renewal rate.
• Implemented electronic mail nationwide.

6. 6
Supervisor/Technical Specialist
Xerox
1974 – 1979 (5 years) Pasadena, Ca
Supervisor/Technical Representative – I Joined Xerox as a Technical Specialist. I was responsible for repair,
maintenance and troubleshooting of ultrasound and X-ray equipment. Held supervisory and team leadership
positions organized and conducted training classes.
Achievements:
• Trained and worked on the first real-time ultrasound systems.
• Developed a gray scale for eliminating noise in scanning equipment.
• Designed special high precision tools for improving quality of image.
• Contributed significantly to development of new diagnostic X-ray dental equipment.
• Consistently evaluated for "Outstanding Technical Performance".
Honors, Awards and Training
Six Sigma process for improvement
GE 2001, Bay area, SF
Honorable Discharge
United States Marine Corps
November 1973 El Toro, Ca
Certificate of Appreciation
Commander in Chief, Richard Nixon
November 1973, El Toro, Ca
RF-4B Camera control system
Naval Air Technical Training Command
April1972, El Toro, CA
AN/AAS-18 Infrared Reconnaissance Mapping System
Naval Air Technical Training Command RF-4B
March 1972,El Toro, Ca
AN/AAS-18 Infrared Reconnaissance Mapping System
Naval Air Technical Training Command RF-4B
March 1972,El Toro, Ca
Photography school
Naval Air Technical Training Unit Pensacola
June 1971, Pensacola, FL
Instructors orientation/leadership course 2-70
United States Marine Corps
April1970, Marine Aircraft Wing, El Toro, Ca
Aviation Electronic "A-B" School
Naval Air Technical Training Command
September 1969, NATTC Memphis, TN
EDUCATION:
Azusa High School, 1967-1973 Graduate
Diablo Valley College, 1979-1981 1.5 years
Also completed classes in computer technology and numerous military, company sponsored technicalmanagement
courses.I had the opportunity to work side by side with Former Technology Turnaround Expert Q.T. Wiles. His
team was brought in by investors to turnaround a company when the management team fails like: Apple and Intel.
When QT was brought into Diasonics he fired all the executives except me. I worked with his team for one year
before I was offered a job with Hybertech, Inc. I was very fortunate to have worked with great mentors in my career
along with my many years of Marine and Navy training gave me the know how to be successfulthroughout my
career. I have also started an online Bachelor degree in Computer Science.