This document is a resume for MD. Mahbub Alam summarizing his career objective, qualifications, skills, experiences and references. Alam's objective is to develop his career in a challenging environment where he can help people with his knowledge, sincerity and dedication. He has a B.Sc. in Computer Science and Engineering from Darul Ihsan University in Bangladesh and is proficient in various computer programs and accounting. His professional experiences include tutoring, assistant managing at Dunkin Donuts, working as a computer executive and lab assistant where he helped set up computer labs.
Bachelor of Science in Computer Science and Engineering.
#. ODOO ERP Implementation,
#. Implementation Planning,
#. Data Migration,
#. User Support,
#. User Training,
#. Business analysis,
#. Software Testing
#. Deeply work with Developer & Users.
Bachelor of Science in Computer Science and Engineering.
#. ODOO ERP Implementation,
#. Implementation Planning,
#. Data Migration,
#. User Support,
#. User Training,
#. Business analysis,
#. Software Testing
#. Deeply work with Developer & Users.
Malnutriti! Geografia della fame, malnutrizione globale e un concetto di svil...Nicola Rabbi
I dati aggiornati al 2015 sulla fame nel mondo. Il problema della malnutrizione sia di chi ha poco cibo sia di chi ne ha troppo (obesità). Il rapporto tra la guerra e la fame. La decrescita e i nuovi stili di vita. Intervento nelle scuole a cura di Aifo
Job Profile: Sourcing and screening of resumes scheduling for interview Client Coordination Maintaining database & Human Resources Portal for Joining & Exit formalities. Maintaining database & preparing feedback for review of learning & development activities. Drafting and issuing administrative letters for employees and mails for human resources department
An IT Support Specialist is a professional who assists individuals and organizations in resolving technical issues related to computer software, hardware, networks, and systems. Their primary role involves providing technical support and troubleshooting assistance to end-users, with the ultimate goal of maintaining the smooth operation of technology infrastructure.
Here are some key responsibilities and skills commonly associated with an IT Support Specialist:
Responsibilities:
1. Responding to user inquiries and providing prompt technical support via various channels (phone, email, chat, or in-person)
2. Diagnosing and resolving hardware and software issues on desktops, laptops, printers, and other devices
3. Installing, configuring, and updating software applications and operating systems
4. Assisting in network setup, troubleshooting network connectivity, and resolving internet-related problems
5. Troubleshooting and resolving issues with email, file sharing, and other communication platforms
6. Conducting system backups and ensuring data integrity and security
7. Collaborating with other IT team members to escalate complex issues and collaborate on resolving them
8. Documenting solutions and maintaining knowledge bases and technical documentation for future reference
9. Educating users on basic computer operations, best practices, and security measures
Skills:
1. Strong technical knowledge of operating systems (Windows, macOS, Linux) and software applications
2. Proficiency with networking concepts, protocols, and troubleshooting tools
3. Knowledge of hardware components and the ability to diagnose and repair hardware issues
4. Experience in managing Active Directory, user accounts, and group policies
5. Familiarity with ticketing systems and remote support tools
6. Excellent problem-solving and analytical thinking skills
7. Effective communication and customer service skills to assist users of varying technical backgrounds
8. Ability to work independently and collaboratively in a team-oriented environment
9. Adaptability and willingness to learn new technologies and keep up with industry trends
Overall, an IT Support Specialist is responsible for ensuring that technology systems and equipment function seamlessly, providing reliable support to users, and contributing to the overall productivity and efficiency of an organization's IT infrastructure.
1. MD. MAHBUB ALAM
103-55,97TH
ST. APT#3C
OZONE PARK, NY-11417
347-488-2003
Career Objective:
I’m very interested to develop my professional career in a challenging environment
where I can help and serve people with my knowledge, sincerity and dedication to work.
Academic Qualifications:
B. SC Engineering in Computer Science and Engineering.
Darul Ihsan University, Dhaka, Bangladesh
Computer Skills:
Macintosh: Photoshop, Illustrator, Quark & Macromedia Flash.
Microsoft: MS Office (Word, Excel, Access, Power point).
Have knowledge in troubleshooting and assembling a Computer system.
Accounting:
Efficient in any accounts (voucher, trail balanced, inflow outflow etc.)
Professional Experiences:
May 2011- June 2014: Served as a tutor in a tutor center.
April 2008- December 2010: Assistant manager in Dunkin Donuts.
Build rapport, listen, clarify and manage conversational flow
Manage customers, conflicts and challenging situations
Deliver outstanding service, exceed expectations
Work in teams and in a self- directed environment
Sep. 2005- Jan. 2008: computer Executive at JUBOK,
Chittagong Bangladesh.
Jan. 2007- Oct. 2007: Lab assistant in Darul Ihsan University
Gathered through knowledge for setting- up two computer labs under full networking
support.
Languages: English, Bengali
References:
Available upon request: