Shaguftha Farheen has over 10 years of experience in customer service roles. She currently works as a helpdesk operator in Abu Dhabi, assisting tenants with inquiries, maintenance requests, and other issues. She has a bachelor's degree in English literature and a master's degree in English literature. She is fluent in English, Hindi, Urdu, and Tamil.

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CURRICULUM – VITAE
Career Objective
To strive for excellence, to work in such an environment that will
enhance my knowledge and career, where I can perform my management
skills according to my strong Caliber and efficiency.
Professional Experience
Experience in India :(Chennai )
 Worked in HDFC - verification department for 1 year.
 Aircel as- customer care executive for 2 year.
 Sulekha .com - for corroboration for 1 year.
 Served as a Teacher for 1 year.
Experience in UAE :
Working with “Reliance Facility Management “as a HELPDESK OPERATOR
in landmark tower since 3 & half years. (Abudhabi –corniche )
General Description:
 Responsible for providing a friendly, welcoming and efficient,
service to all the tenant
 Responded to tenants and public inquiries
 Contact point to the tenant for their queries in apartment &
tower (leakage , electricity disputes , HVAC )
 To present the demands and needs of tenant from facility
management
Position Profile:
 Responding to call for leasing and enquires about the building
 Log calls/jobs on the helpdesk database utilizing helpdesk
software (EMQUBE). Calls/jobs may be received , by telephone,
facsimile, email or in person/
 Allocating work orders to directly employed maintenance team
and/or supply chain.
 Taking ownership of the PPM schedule & Reactive Maintenance
jobs thus ensuring that all tasks are completed in line with the
service requirements
 Report back to clients and contract staff on job progress and close
out.
 Updating asset history with works record sheets.
Shaguftha farheen.M
MA.Bed
Mobile :+971568794134
Email Id:
shaguftha4444@gmail.com

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 Uploading and amendment asset information as held in the
helpdesk database.
Academic Qualifications
 Graduated in Bachelors of Arts in English literature,
thiruvalluvar university
 Graduated in Bachelor of Education in English literature,
Tamilnadu university
 Postgraduate in Master of Arts in English Literature, Madras
University.
Computer Skills
 Diploma in software technology.
 Excel.
 MS office
Key skill and competencies
A good working knowledge of all levels of helpdesk support.
 Excellent telephone manner and customer service skills.
 Able to diplomatically manage customer's expectation.
 Ability to work shifts and weekends - occasional overtime /
overnight.
 Having the ability to listen to, understand and defuse difficult
situations.
Behavioral Competencies.
 Effective Communication Skills: Able to maintain & manage
communication links with tenants.
 Initiative: Is able to work alone to get results in an effective way.
In resources & processes. Adopts & encourages others to adopt
new ways of working.
 Team Player: Always willing to be involved in other activities to
achieve company objectives. Works collaboratively & uses
influence to gain resolution of issues. Demonstrates honesty,
loyalty & commitment.
Personality Attributes & Skills
 Excellent Communication Skills
 Positive Attitude and always willing to learn and develop my
skills.
 Pleasing Personality
 Honest, Sincere and Reliable Team Player.

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Personal Profile:
Marital status : Married
Nationality : Indian
Date of Birth : 01/06/1988
Contact Number : +971568794134
Language : English(Fluent Level)
Hindi (Fluent Level)
Urdu(Fluent Level)
Tamil(Fluent Level)
Date: Signature

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