1. SUJAY MITRA
Email Id – sujaymitra21@gmail.com Contact:– +918447752625
OBJECTIVE:
To contribute my skills and knowledge as an individual and as a team member, being a part of a
Dynamic organization and help in achieving overall organizational goals. Seeking a quality
environment where my knowledge and experience can be shared and enriched.
I N D U S TR I A L EXP O S U R E:
M.T.N.L. Project Trainee Six Weeks (14-06-09 TO 04-08-09)
MTNL is a leading telecom company of India. It is considered to be one of the most reputed
companies in Indian telecom industry. As a part of academic curriculum, I got an opportunity to
get Industrial Training from BSNL to learn.
PROJECTDETAILS:-
 PROJECT IN B.TECH (DATA TRANSMISSION & RECEIVING USING OFC)
The concept is that we will be transmitting the data with the help of Optical Fiber Cables from
one end and will be receiving it at the other end through a speaker and LED’s.
EXPERIENCE:-
Organization Name Designation Total Experience CTC
HCL BSERV Customer Service
Executive
29th Dec‘2011 till 2nd
May 2013
1,96,000 p.a.
WIPRO BPS Senior Associate 8th June’13 till 20th
March 2016
3,45,000 p.a.
CONVERGYS India Senior Technical
Associate
2nd April 2016 till
Present
3,99,000 p.a.

2. PROJECTS:
1. Project Name: TALKTALK
 Client: Talktalk Telecom
 Team Size:20
 Project Location: Noida
 Role: Escalation Manager (L2 Level)
 Skills Used: BMC Remedy, Incident Management Tool, Trio
 Organization: Wipro (08/06/2013- 20/03/2016)
2. Project Name: VERIZON
 Client: Verizon Wireless
 Team Size:15
 Project Location: Jasola (New Delhi)
 Role: Technical Associate
 Skills Used: Go To Assist, Remote Access, Router Configuration, Using
Commands.
 Organization: Wipro (08/06/2013- 20/03/2016)
3. Project Name: Macy’s
 Client: Macy’s
 Team Size: 24
 Project Location: Noida
 Role:Customer Service Executive
 Skills Used: Billing Tools, Customer Services, Communication Skills
 Organization: HCL BSERV (29/12/2011-01/05/2013)
4. Project Name: Microsoft
 Client: ITC
 Team Size: 15
 Project Location: Gurgaon
 Role: Desktop Support Engineer

3.  Skills Used: Communication Skills, Windows Activation , Troubleshooting,
Office 365
 Organization: Convergys India (02/04/2016-Till Present)
5. Current Organization: CONVERGYS INDIA as Senior Technical Support
Engineer in Microsoft Process
ROLES AND RESPONSIBILITIES:
 Handling Customer Services and Technical Related Queries.
 Troubleshooting for Broadband and phone line fault.
 Helping customer with Broadband and phone Details.
 Handling complicated customer queries, issues, complaints, and questions.
 Raising fault Tickets in Remedy
 Working as Escalations Manager
 Closing Tickets in Incident Management.
 Worked on Remote Access Tool.(Go To Assist & Log Me In Rescue)
 Configuration of Broadband Routers
 Handling Ticketing Tool and Client Tool
 Knowledge Of Windows Operating System, MS Office
 Knowledge Of Active Directory Services
 Works on download, install and update related issue of Windows OS
ACHIEVEMENTS:
During my employment with HCL BSERV I have joined as a CCE in Customer Services & then
upgraded to Back Office team and have opportunity of helping new trainees.
During my employment with Wipro BPS I have joined as a CCE in Verizon process, it’s the
second largest Broadband Service Provider in U.S.A. and now I am working in Talk Talk which
is the Broadband, Phone, TV and Mobile Service Provider in U.K. I was promoted as Escalations
Manager in Complaints Team.
Met all the targets for my Campaign, helped the team in reaching the goals, awarded as Top
performer for the Complete Site.

4. STRENGHT:
 Quick Learner and Self Motivated
 Hard Working and Confident
 Positive Attitude towards Work.
EDUCATION QUALIFICATION:
Education University Year of Passing Percentage
B.Tech I.I.M.T. College Of
Engineering, Greater
Noida
2011 57.4
12th The Aditya Birla
Public School
2005 61 .4
10th The Aditya Birla
Public School
2003 71.4
PERSONAL PROFILE:
Name Sujay Mitra
Gender Male
Mailing Address U-34/39, 4th Floor, Room Number:16, U Block, DLF
Phase 3, Sector 24, Gurgaon, Haryana, PIN:122002
Contact +918447752625
Email sujaymitra21@gmail.com
Marital Status Single
Hobbies Playing and Watching Cricket &Travelling
Linguistic Proficiency Hindi & English.
Declaration:
I hereby declare that the above statements are true to the best of my knowledge and belief and
any
Date: Sujay Mitra