This document describes the role of a Dashboard Manager. The role is responsible for overseeing key performance indicators related to safety, quality, and delivery. Failure to meet contractual service levels can result in financial penalties and contract termination. The Dashboard Manager owns and manages all performance reporting, data collection and validation to support continuous improvement. Key responsibilities include maintaining up-to-date reports on performance measures, collecting necessary data, ensuring stakeholders understand performance levels, identifying risks, and embedding a culture of performance improvement.

1. DASHBOARD MANAGER
Purpose of Role:
Service performance is assessed through a series of measures under three Key Performance
Indicators; Safety, Quality and Delivery. Collectively these measures are known as the Dashboard.
Failure to meet contractually agreed service levels results in the first instance in Service Credits
(service cost discount to Openreach) and can lead to contract termination. The primary purpose of
the Dashboard Manager’s role is to own and manage all aspects of dashboard performance
reporting, data provision & data validation, whilst also supporting a culture of continuous
improvement within the business.
Key Objectives of the Role:
Reporting to the Service Management Director you will be responsible for:
• Maintaining up to date reports, records against all primary and secondary dashboard
measures, including any service credit liabilities
• To collect the necessary data to monitor and analyse contract performance
• Ensure all stakeholders are aware of Ct’s current performance level and that they
understand the actions required to meet the agreed level of performance
• Agreeing month end Dashboard performance levels with Openreach contract team
• Identify and mitigate where possible any service credit risk, ensuring all relevant
stakeholders are informed
• Supporting regional production and programme teams with intelligent insight to
performance risks and opportunities
• Embedding the philosophy of Performance Improvement to all employees and in particular
managers so that everyone is focused on continuously improving both what they do and the
way that they do it
• Feed into the Business Improvement team opportunities and requirements for BI projects
• Provide leading indications of changes in performance levels
• Ensure adequate governance and business engagement is maintained around Performance
Management
• Manage the migration to the new service levels
Operational Accountabilities:
• Acts as part of a team to deliver activities supporting operational objectives
• Manages a variety of tasks and is able to plan accordingly within the short-term
• Interacts with stakeholders around specific work efforts and deliverables

2. Financial Accountabilities:
• Supports the identification of ways to reduce cost
• Has awareness of cost/benefit as applicable to tasks performed
• Works within clear budgetary guidelines
• Translates plans and requirements into realistic budgets and targets for sub-teams
• Promotes innovative ways to add value and reduce costs within the team
• May contribute to budget planning
People Accountabilities:
• Build strong relationship with the production and programme organisations
• Ability to interface robustly with the client
• Undertakes performance reviews and provides training, reward and succession
recommendations
• Full management control of people resources and is responsible for implementing disciplinary
actions up to and including dismissal
Knowledge and Applied Skills:
• You will need to be highly self motivated with an attention for detail; must be diligent
• Excellent knowledge of qlikview, solo and excel.
• Operational knowledge to include delivery of services across all work streams
• Good presentation skills and use of power point
• Analytical Mind
• Ability to track and monitor and drive performance
• Focused and task orientated
• Performance driven
Behavioural Competencies:
• Self Motivated; ability to work independently
• Stakeholder management
• Good with numbers and large data sets
• Achieving and Doing
• Builds Relationships
• Business Awareness
• Contributing to continuous improvement
• Customer Focus
Additional Role Information:
Relevant experience within the Telecommunications arena, with proven track record of
involvement in successful delivery of Telecom Projects
Demonstrable experience of working with/for BT Openreach or BT Group would be advantageous,
either directly or for a BT Group supplier