Presentation by Steve Halliday, CIO at Solihull Metropolitan Borough, on developing GOV.UK dashboards for Local. Presented at the Local Digital Academy Hot Topic event on performance dashboards on 16 July 2014.

1. Developing GOV.UK dashboards
for Local
Steve Halliday
CIO, Solihull MBC
Immediate Past President, Socitm
@stevehalliday0

3. Objective:
Stuff like this for
Local

4. Developing GOV.UK dashboards for Local
Citizen
Transactions
Phase 1 Prototype
1 Local Authority
Phase 2
LCIOC 9 LAs
Phase 3, Any LA (Desire)
GDS Analytics Users
• Citizens
• Service
Managers
• Politicians
Purpose and value:
• Digital service design
• Process performance
behaviours
• Service efficiency
• Customer satisfaction
• Transparency
• KPI / Benchmark
• Cost reduction
Initial KPIs
• Cost / Transaction
• Digital take-up
• Completion rate (Digital)
• Customer satisfaction
LA Digital
Transactions

5. Speed Case Study 2: Using
mapping - missed bins prototype
Steve Halliday
CIO, Solihull MBC
Immediate Past President, Socitm
@stevehalliday0

9. What a user wants
• The same data on local maps
• Service oriented data on local maps
(Same for a service manager, citizen, elected
member, supplier or observer)

13. Service oriented local maps