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Warm Gun Conference October 8, 2010 Get Feedback. Get Better. Copyright 2010 UserTesting.com  Confidential
Two Steps for Improving Revenue Find out why people aren’t buying Fix it Copyright 2010  UserTesting.com  Confidential
What’s your customer thinking? In Cyberspace, no one can hear your customer scream. Copyright 2010  UserTesting.com  Confidential
Ways to Find Out Why ,[object Object]
Chat Scripts
Talk to sales/support team
Usability TestingCopyright 2010 UserTesting.com  Confidential
Usability Testing ,[object Object]
Web-based Usability Testing
Moderated
UnmoderatedCopyright 2010  UserTesting.com  Confidential
UserTesting.com ,[object Object]
Self-service, 1 hour turn-around, $39Copyright 2010  UserTesting.com  Confidential

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Warm Gun: Designing with Data: Usability Testing & the UI