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Why Online Reviews Are The
Future of Local & Search
Marketing
DEFENDING
YOUR TURF
REVIEW
MECHANICS
WHY REVIEWS
MATTER
DEFENDING
YOUR TURF
REVIEW
MECHANICS
WHY REVIEWS
MATTER
This is an era of unlimited choices
If you make a bad
decision today, you’re
just lazy.
We are also in an era of unprecedented information
availability
If a few options are
good, unlimited options
must be best.
We use search engines to try to filter the noise and
make good decisions…
Hick’s Law: it takes us longer to decide when more
options are presented
ReactionTime(RT)
Number of Options (n)
RT= a + b log2 (n)
RT is the Reaction Time
(n) is the number of stimuli
"a" and “b” are constants
Consequently, consumers rely on reviews to fight
against that cognitive overload
of consumers read online
reviews
*DIMENSIONAL RESEARCH
> Aunt
> Friends
> Mothers
of consumers trust paid
search ads (SEM)
*BRIGHTLOCAL
This genie is not
going back in the
rum bottle.
Your goal SHOULD BE to make ALL
reviews work on your behalf, rather
than to just limit the fallout of bad
reviews.
Why?
Trust. Context.
They have a fundamental role as a
search marketing asset.
DEFENDING
YOUR TURF
REVIEW
MECHANICS
WHY REVIEWS
MATTER
3 Levels of Reviews
1. Brand Reviews
- impact reputation
3 Levels of Reviews
2. Product Reviews
- impact product
choice
3 Levels of Reviews
1. Location Reviews
- impact behavior
In a consumer’s last mile local reviews
represent the final six foot sprint to the
finish.
@daniellemin
2 Types of Reviews
1. Third Party Reviews
- Google
- Yelp
- TripAdvisor
- MANY more
3rd party reviews are key because
they become part of your brand
experience in SERP.
@daniellemin
Good 3rd Party
Reviews Help
Your Brand
Bad 3rd Party
Reviews Kill
Your Brand
Bad 3rd Party
Reviews Kill
Your Brand
36% of consumers begin local
purchase path on Google.
@daniellemin
2 Types of Reviews
2. First Party Reviews
- Reviews from your own
customers displayed on
your own site
1st party reviews are key because they
keep consumers on your site (context)
and make your site more believable
(trust).
@daniellemin
Google only
includes first party
reviews in organic
search rankings
algorithm.
REVIEW
MECHANICS
WHY REVIEWS
MATTER
DEFENDING
YOUR TURF
Review Volume Matters As
Much As Score
Google looks closely at
the velocity of reviews.
A Successful Reviews Program Puts a Firewall
Around Your Brand
Why rely on super happy or
super unhappy customers?
Ask every customer to write a
review.
73% of consumers say reviews
older than 90 days
are irrelevant.
@daniellemin
>70% of consumers* will write a review
when asked, and if you ask the right
way you’ll end up with the right
outcome.
@daniellemin
*BRIGHTLOCAL
4 Keys To Getting More Reviews
1. Ask at the right point
4 Keys To Getting More Reviews
1. Ask at the right point
2. Ask without strings attached
4 Keys To Getting More Reviews
1. Ask at the right point
2. Ask without strings attached
3. Ask with humanity
4 Keys To Getting More Reviews
1. Ask at the right point
2. Ask without strings attached
3. Ask with humanity
4. Follow up and thank them
★ Brand reviews and local reviews
help you win and defend in SERP
★ Brand reviews and local reviews
help you win and defend in SERP
★ First-party and third-party reviews behave
different, and both are needed
★ Brand reviews and local reviews
help you win and defend in SERP
★ First-party and third-party reviews behave
different, and both are needed
★ Ask customers for reviews; 70% will do it
★ Brand reviews and local reviews
help you win and defend in SERP
★ First-party and third-party reviews behave
different, and both are needed
★ Ask customers for reviews; 70% will do it
★ Monitor and be responsive to all reviews
@daniellemin
daniel@manipurated.com
www.manipurated.com

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