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© 2017 International Business Machines Corporation
IBM Watson Marketing
The Strange Future of Mobile
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
Today’s speaker
Michael Trapani
Product Marketing Leader

Watson Marketing
@ThatsLogical
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
The first decade of mobile
comes to an end
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
The First Age of Mobile: 2007 - 2017
Nokia 1100 - most popular mobile phone in 2007 iPhone - most popular mobile phone in 2017
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
The First Age of Mobile: 2007 - 2017
The truly smart phone
With the launch of Apple’s iPhone,
the first age of the modern mobile
experience began, laying the
foundations of a new platform
2007
Apps & shots fired
Two key events in 2008 - first, the
launch of the App Store, and the
launch of Google’s Android
2008
Advanced features
Advanced mobile engagement and
targeting features such as location,
weather data, behavior, multi-
channel.
2009-2015
Mobile overtakes desktop
After defeating desktop in several metrics
over the years, all mobile web traffic
originates from mobile devices.
2016
2017
Mobile is not mobile
Mobile is no longer special, it’s no
longer one channel, and it turns
out, it’s no longer ‘mobile’ either.
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
What will the next age of mobile look like?
2018
2017
2019-2025
2026
2027
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
Apps escape their icons
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
By volume alone, apps are doing better than ever
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
Yet average monthly app downloads has plummeted
0 2 4 6 8 10
apps per
month
2008
2016
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
80%
Mobile users spend most of their time in only a few apps
of app usage is
spent within a user’s
top three apps.
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
Core Apps
Messaging Apps Browser Apps Social Media Apps
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
Apps are escaping their icons
Capabilities of apps are finding their way into Core Apps
through web services and formal integrations.
© 2017 International Business Machines Corporation
Watson Marketing
Apps are escaping their icons
Group Messaging Apps
Personal Assistant Integrations
Web Browser Plug-ins & more
iMessage Payments App Uber Siri Integration
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
The future of publishing is
mobile platforms
© 2017 International Business Machines Corporation
Watson Marketing
The Open Web
It sold ads on webpages
1990 — 2016
The open web is dying – and so are traditional revenue streams
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
Technology companies now direct traffic to content
Watson Marketing
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
Content formats continue to expand
Written
Articles
Videos Interactive Sponsored
Content
New Ad
Formats
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
“Almost all of our growth is in video, particularly
Facebook video… Mobile web article pages are
quickly becoming the least important thing we
make.” Nilay Patel,
Editor-in-Chief,
The Verge
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
0 100 200 300 400 500
Millions
Q3 2015
Q3 2016
Source: Helen Havlak, Engagement Editor, The Verge, October 2016
Website page views
News aggregators
YouTube Video
Facebook Video
Nearly all growth is from mobile platforms & social media
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
New systems must be built for this future
Ad formats and content formats will always grow
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
Cognitive blooms
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
Artificial intelligence will mature as a concept
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
AI will assist in creating insights as data becomes darker
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
Implications for Marketing
Data insights
Content personalization
© 2017 International Business Machines Corporation
Watson Marketing
What if a hurricane could tell
your customers to update
their insurance policies?
© 2017 International Business Machines Corporation
Watson Marketing
What if you could know when
your customers are on their
way home from work?
© 2017 International Business Machines Corporation
Watson Marketing
What if you could predict
how your message would
make your customers feel?
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
As AI goes mainstream, different industries will find new applications
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
Innovation is everywhere
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
Innovation is not limited to one region
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
Regional Group Messaging
WeChat - China
LINE - Japan,
Thailand
WhatsApp -
Europe, Latin
America
North America -
iMessage
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
Peer-to-peer payments was on WeChat first
WeChat Pay - 2014 Facebook Messenger Payments - 2016
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
Mobile in a virtual world
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
The ideal VR setup
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
Mobile VR/AR will be VR/AR for the rest of us for some time
Mobile VR
Desktop VR
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
© 2017 International Business Machines Corporation
Watson Marketing
@ThatsLogical | #WatsonMarketing
Thank you.
Michael Trapani
Product Marketing Leader

Watson Marketing
@ThatsLogical

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Michael Trapani - How to Prepare for The Very Strange Future of Mobile

  • 1. © 2017 International Business Machines Corporation IBM Watson Marketing The Strange Future of Mobile
  • 2. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing Today’s speaker Michael Trapani Product Marketing Leader
 Watson Marketing @ThatsLogical
  • 3. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing
  • 4. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing The first decade of mobile comes to an end
  • 5. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing The First Age of Mobile: 2007 - 2017 Nokia 1100 - most popular mobile phone in 2007 iPhone - most popular mobile phone in 2017
  • 6. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing The First Age of Mobile: 2007 - 2017 The truly smart phone With the launch of Apple’s iPhone, the first age of the modern mobile experience began, laying the foundations of a new platform 2007 Apps & shots fired Two key events in 2008 - first, the launch of the App Store, and the launch of Google’s Android 2008 Advanced features Advanced mobile engagement and targeting features such as location, weather data, behavior, multi- channel. 2009-2015 Mobile overtakes desktop After defeating desktop in several metrics over the years, all mobile web traffic originates from mobile devices. 2016 2017 Mobile is not mobile Mobile is no longer special, it’s no longer one channel, and it turns out, it’s no longer ‘mobile’ either.
  • 7. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing What will the next age of mobile look like? 2018 2017 2019-2025 2026 2027
  • 8. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing Apps escape their icons
  • 9. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing By volume alone, apps are doing better than ever
  • 10. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing Yet average monthly app downloads has plummeted 0 2 4 6 8 10 apps per month 2008 2016
  • 11. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing 80% Mobile users spend most of their time in only a few apps of app usage is spent within a user’s top three apps.
  • 12. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing Core Apps Messaging Apps Browser Apps Social Media Apps
  • 13. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing Apps are escaping their icons Capabilities of apps are finding their way into Core Apps through web services and formal integrations.
  • 14. © 2017 International Business Machines Corporation Watson Marketing Apps are escaping their icons Group Messaging Apps Personal Assistant Integrations Web Browser Plug-ins & more iMessage Payments App Uber Siri Integration
  • 15. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing The future of publishing is mobile platforms
  • 16. © 2017 International Business Machines Corporation Watson Marketing The Open Web It sold ads on webpages 1990 — 2016 The open web is dying – and so are traditional revenue streams
  • 17. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing Technology companies now direct traffic to content Watson Marketing
  • 18. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing Content formats continue to expand Written Articles Videos Interactive Sponsored Content New Ad Formats
  • 19. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing “Almost all of our growth is in video, particularly Facebook video… Mobile web article pages are quickly becoming the least important thing we make.” Nilay Patel, Editor-in-Chief, The Verge
  • 20. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing 0 100 200 300 400 500 Millions Q3 2015 Q3 2016 Source: Helen Havlak, Engagement Editor, The Verge, October 2016 Website page views News aggregators YouTube Video Facebook Video Nearly all growth is from mobile platforms & social media
  • 21. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing New systems must be built for this future Ad formats and content formats will always grow
  • 22. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing Cognitive blooms
  • 23. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing Artificial intelligence will mature as a concept
  • 24. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing
  • 25. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing
  • 26. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing AI will assist in creating insights as data becomes darker
  • 27. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing
  • 28. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing Implications for Marketing Data insights Content personalization
  • 29. © 2017 International Business Machines Corporation Watson Marketing What if a hurricane could tell your customers to update their insurance policies?
  • 30. © 2017 International Business Machines Corporation Watson Marketing What if you could know when your customers are on their way home from work?
  • 31. © 2017 International Business Machines Corporation Watson Marketing What if you could predict how your message would make your customers feel?
  • 32. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing As AI goes mainstream, different industries will find new applications
  • 33. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing Innovation is everywhere
  • 34. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing Innovation is not limited to one region
  • 35. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing Regional Group Messaging WeChat - China LINE - Japan, Thailand WhatsApp - Europe, Latin America North America - iMessage
  • 36. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing Peer-to-peer payments was on WeChat first WeChat Pay - 2014 Facebook Messenger Payments - 2016
  • 37. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing Mobile in a virtual world
  • 38. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing
  • 39. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing The ideal VR setup
  • 40. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing Mobile VR/AR will be VR/AR for the rest of us for some time Mobile VR Desktop VR
  • 41. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing
  • 42. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing
  • 43. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing
  • 44. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing
  • 45. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing
  • 46. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing
  • 47. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing
  • 48. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing
  • 49. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing
  • 50. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing
  • 51. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing
  • 52. © 2017 International Business Machines Corporation Watson Marketing @ThatsLogical | #WatsonMarketing Thank you. Michael Trapani Product Marketing Leader
 Watson Marketing @ThatsLogical