The document is a resume for Daipayan Chatterjee summarizing his professional experience and qualifications. It shows that he has 5 years of experience in customer service, back office operations, and business analysis roles. His most recent role is as an Executive and Research Analyst at Lincoln University College since May 2014 where he conducts research, maintains databases, and prepares reports.

1. DAIPAYAN CHATTERJEE
Mobile No.: +91 9836075718, 8013810426
E-Mail: deep1983julykol@gmail.com
To work in a progressive organization using leverage of my 5+ years of Customer Service, Back Office/MIS,
Operation into a role of Executive/Sr. Executive in education and NGO industries
SYNOPSIS
 A professional with an experience of 5 years in the domain of Back Office Operations and an
experience of 6 months in the domain of web analysts.
 Associated with Vodafone Essar East Limited, Kolkata as Back Office Executive from July, 2008 to December,
2009.
 Adept at analyzing CRM reports, maintaining data and handling scanning operations, MIS.
 Completed project work on ‘Cray System’ as a part of study curriculum.
 A proactive planner with dexterity in identifying & adopting emerging trends to achieve organizational
objectives and profitability norms.
 Demonstrated abilities in handling administrative activities in co-ordination with the various departments.
 An effective communicator with excellent relationship building & interpersonal skills. Possess a flexible &
detail oriented attitude.
 Associated with Datatech Solution, Kolkata as Web Analysts from January, 2011 to June, 2011.
 Analyze various celebrity related spotting from justspotted.com which is posted through twitter and facebook.
 Associated with IKVPL as Process Associate in a CSR Project from July, 2011 to August, 2012.
 Associated with Anant Education Initiative as Executive which is a CSR Project from September, 2012.
 Associated with Veridian Solution as Quality Checker from March, 2013.
 Associated with Spring Valley Holiday Club as Sales & Marketing Executive from January, 2014
 Currently working with Lincoln University College as Executive – Research & Analyst from May’2014.
WORK EXPERIENCE
May’14 –Till Date Lincoln Education Pvt.Ltd, Kolkata Executive –Research & Analyst
(Formerly Lincoln Institute of Technology)
Reporting to: Director of Marketing
Key Role:
→ Research on various course.
→ Research on various educational website.
→ Downloading books and journals from various websites.
→ Co-ordinate with development team to build student portal.
→ Preparing various reports (MIS) as per requirement
→ Responsible for coordinating Malaysian Journal of Nursing website and Lincoln online service
→ Posting job in various job portal s per requirement
Jan’14 –April’14 Spring Valley Holiday Club, Kolkata Executive –Sales &
Marketing
Reporting to: Business Head
Key Role:
→ Execute various plan for promoting business & products.
→ Call & meet customers for sale purpose.
→ Prepare and mailed itinerary to customers.
→ Sale customized package to customers.
→ Mailed & messaged various promotions to customers.
→ Attend various events and conference.
→ Maintain customer relationship with company.
→ Visit company’s properties and responsible for booking and maintaining.
→ Attend corporate tour to build strong relation with corporate and take care of guests.
Mar’13 – Dec’13 Veridian Solutions, Kolkata Quality Checker

2. Project Name: Insurance Process
Promoted as QC from September’ 2013
Reporting to: Floor Manager
Key Role:
→ Maintain qualities which are set by the agencies.
→ Download activity reports and daily suspense report from AMS of various agencies for checking.
→ Check all the details from attached documents with activity which done by processors
→ Maintain and prepare error report and provide to floor manager and respective TL for reducing error and
maintain standard.
→ Posting billing statement for agencies.
→ Interact with clients via chat or video calling.
Joined as Processor on March’ 2013
Reporting to: Team Leader
Key Role:
→ Maintain details and prepare MIS
→ Download reports from various agencies for processing.
→ Process documents which via mail and in AMS for agencies.
→ Download documents from websites for processing
→ Reconcile direct bill statement for agencies
→ Working on loss history report of commercial policies
→ Working with TAM, for processing document and requests which mailed by agencies.
→ Interact with clients via chat or video calling.
Jul’11 – Feb’13 Anant Education Initiative, Kolkata Executive
Reporting to: Project Coordinator & Trusties
Key Role:
→ Maintain details and prepare MIS for Trustees & Management.
→ Coordinate with various institutes for scholars list.
→ Take responsibility to execute those programs properly.
→ Participate in various events to promote Anant.
→ Supervise for processing scholarship forms which received from students and institutes
→ Monitor data entry process.
→ Maintain of attendance & leave of team.
→ Preparing report as per Management requirement & other operation related works.
→ Interact with donor for donations and scholars improvement report
It is a CSR initiative of Infinity Group. This initiative was taken care by Infinity Knowledge Venture Pvt.
Ltd. From July, 2011 to August, 2012. From September, 2012 Anant Education Initiative became an
individual organization.
Jan’11 – June'11 Datatech Solution Pvt Ltd., Kolkata Web Analysts
(This company was takeover by Infinity Knowledge Venture Pvt. Ltd.)
Reporting to: Project Coordinator
Project Name: JS Analysts
Key Role:
 ustspotted.com shows spotting about various celebrities which is posted at twitter and facebook by
various users.
 Analyze those celebrities spotting from twitter and facebook postings and find out proper spotting location by
researching various sites.
 Take require action to make justspotted spotting legit or spam. If the spotting is legit then update the proper
location in www.justspotted.com website and if the spotting is spam then mark it as spam.
 Research on various web sites as per company’s requirement to find out data and information.
 Interact with client for training and solving problem
Jul’08 – Dec’09 Vodafone Essar East Ltd., Kolkata Back Office Executive

3. Reporting to: Assistant Manager
No. of Employees Reporting: 22
Key Role:
 Preparing MIS on daily and monthly basis.
 Handling the scanning operations and handling online resolutions on any discrepancy of Ownership Change,
Address Change, Plan Change and Vas Complaints of the external as well as internal customers.
 Managing letter & fax processes along with the scanning processes.
 Analyzing CRM reports, preparing & maintaining data and analyzing the same.
 Distributing letters for the proper resolution.
 Prepare various kind of report as per senior’s requirement from data given by them or collected from CRM
report.
 Letter & fax tagging in CRM.
 Interact with customer for various issues and dispatching letters.
SCHOLASTIC
B.Com. University of Calcutta, Kolkata 2007
Higher Secondary The Park Institution, Kolkata (WBBHSE) 2003
Secondary Sri Sri Ramkrishna Vidyapith, Kolkata (WBBSE) 2001
Other Courses:
 Completed GNIIT Course from NIIT in the year 2009.
 Passed Oracle Certified Associate Examination (OCA) in 2010.
 Pursuing EMBA from ISBM.
PROJECTS UNDERTAKEN (As a part of GNIIT curriculum)
Title: Cray System
Duration: 6 months
Team Size: Two
Role: Web Page Development & Design
Tools: ASP.NET Version 1.1, SQL Server 2000, VC#
Description: The project involved designing Cray System, which is an online shopping model where people can
buy various products through credit cards.
COMPUTER SKILLS
RDBMS: SQL Server 2000, Access, Oracle
Web Application: ASP.NET, HTML
Window Application: VB.NET
Operating System: Windows98, Windows XP, Windows 2000 Server and Red Hat Linux 4
Software Knowledge: Oracle CRM, Vertafore AMS360, Applied TAM.
EXTRAMURAL ACTIVITIES
 Assist in lab practice at NIIT of various corporate trainees.
 Member of local club and take part of various activities.
 Attend as volunteer at Aptitude Test & Promotional Program at NIIT.
 Own prize at school in sports.
 Taking private tuition of computer of school students & others
PERSONAL DETAILS
Date of Birth: 19 Jul’83
Permanent Address: 241/5, Maha Raja Nanda Kumar Road (N), Alambazar, Kolkata – 700035, West Bengal
Languages Known: English, Hindi and Bengali.