1. NITIN SHARMA
AG1/11-C VIKAS PURI, MIG FLATS
NEW DELHI-110018
Phone(011-25610501®, 9560124499
E-Mail :- sharma.nitinsharma@gmail.com
Objective
Obtain a position in a challenging environment wherein my organizational skills and experience to achieve the
corporate goals.
Educational Qualifications :
 MCA (Masters in Computer Application) in June 2009
 B.Com (pass) from Delhi University in 2000-01
 10+2 (Commerce) from CBSE (New Delhi) in 1996-97
 10th from CBSE (New Delhi) in 1994-95
Experience Summary:
1. 5+ years in PMO-Project Management Office, Within this roles I have gained significant
experience and expertise within different Project Management areas including:
a. Project Resource Management
b. Revenue Forecasting
c. Invoicing
d. Monitoring and controlling
e. Assist Project Managers and Program Managers in handling daily activities
f. Can independently setup the whole Offshore Development Centre
2. 3 years in Process Quality Checks (Audits) on Incident, Problem and Change Management Processes
a. Incident Management
b. Transition planning and support
c. Service training before handover to customer
3. Application Development :
a. Lotus Notes & Domino and VBA, Visual Basic, SQL.
b. Development of Script agents
Technical Qualification:
 Prince2
 ITIL V3 Foundation certified
 CIC (Certificate in Computers) from IGNOU in 2001
 Completed Higher Diploma in Software Engineering (HDSE) from Aptech Computer
Education in Year’2000
 Certified Lotus Notes 6/6.5 Programmer, secured 87% in Exam 610, 95% in Exam 611,
95% in Exam 612,
Skills Summary:
ITIL Tools : Manage Now (IBM Tool), IBM-TSRM Maximo-Suite, HP-Service Manager Suite,
Service Center
Process Knowledge : Operational knowledge of Service Operation Lifecycle (Incident Management,
Problem Management, Change & Release Management), Fundamental
knowledge of Project Management
Operating Systems : MS-DOS, Windows 95,98/NT, XP
Languages : HTML, Java Script, VB, Core Java

2. Group Ware : Lotus Note R6, Domino, Lotus Script, DECS
RDBMS : Oracle 7.3, MS-Access
Front End : Developer 2000(Forms 4.5, Reports 2.5), QMX
Core Competencies:
 Advance knowledge of building projects and supporting infrastructure
 Excellent communication and interpersonal skills
 Critical thinking skills and ability to work under pressure
 Organized approach to solve problem with good decision- making skills
 Comprehensive knowledge of using desktop computers and removable media drives
 Ability to work independently and as a team member
 Strong time management and organizational skills
 Multi tasking skills and ability to meet deadlines
Employment History:
 Working for HCL Technologies since Aug 2010 till date
 Worked for IBM India Pvt Ltd since May 2007 till May 2010
 Worked as Lotus Notes Developer in Ms Vikasoft, since Oct’ 2005 till April’ 2007
 Worked as Programmer in PLC Consulting Company, since June’ 2003 till Feb’ 2005.
Professional Experience:
Current Organization : HCL Technologies
Period : Aug 26th 2010 till date
Designation : Senior Executive
Project 3 :- LEGO: (9th May 2013 – Till Date)
Role:- PMO
The LEGO Group is a privately held company based in Billund, Denmark. The company is still owned by the Kirk
Kristiansen family who founded it in 1932. The LEGO Group is engaged in the development of children's
creativity through playing and learning. Based on the world-famous LEGO® brick, the company today provides
toys, experiences and teaching materials for children in more than 130 countries.
Role and Responsibilities:
 Responsible for monitoring and publishing all monthly KPI dashboards
 Assist Project Managers and Program Managers in handling daily activities
 Responsible for arranging all the logistics during client visit
 Responsible for revenue forecasting and raising Invoicing
 Resourcing
 Responsible for managing Customer Portals
 On-boarding & off-boarding of Consultants
 Assist Project Managers and Program Managers in handling daily activities
 Coordination with HR, admin, IT
 SOW’s preparation
 Drive weekly call with customer on resourcing, invoicing and other issues

3. Project 2 :- Dow Corning: (22nd March 2012 – 10th March 2013).
Role:- Incident Manager
Dow Corning provides performance-enhancing solutions to serve the diverse needs of more than 25,000
customers worldwide. A global leader in silicones, silicon-based technology and innovation, Dow Corning offers
more than 7,000 products and services via the company’s Dow Corning® and
XIAMETER® (www.xiameter.com)
Role and Responsibilities:
 Responsible for creating weekly SLA deck for the senior management on weekly basis for
governance meeting
 Handling Incident Management, responsible for creating weekly and monthly SLA reports for the
Governance meeting
 Handling L1.5 Team
 Responsible for providing the SLA breach report to all the team members
 Responsible for arranging all the logistics during client visit
 Responsible for managing Customer Portals
 On-boarding & off-boarding of Consultants
 SOW’s preparation
 Assist Project Managers and Program Managers in handling daily activities
 Handling Incident Management, responsible for creating weekly and monthly SLA reports for the
Governance meeting
Project 1 :- Uttar Pradesh Power Corporation Ltd:- (27 Aug 2010- 31-Dec 2011)
Role:- Incident Manager/Transition Manager
The Uttar Pradesh Power Corporation Ltd. (UPPCL) is responsible for planning and managing the sector
through its transmission, distribution and supply of electricity
Role and Responsibilities:
 All PMO activities
 Handling Incident Management,
 Developing and maintaining the incidentmanagementsystem
 Managing user escalation
 Overseeing all Incidents and user service requests for timelycompletion
 Service training before handover to customer
Previous Organization: IBM
Period : May’ 10th 2007 till May’ 09th 2010
Designation : Lotus Notes Developer (Process Analyst & Quality Adherence)
Role and Responsibilities:
Tools rollout and Support, process management, and training support experience of 3 years in IBM
o Monitoring process incl. Quality Checks for Incident, Problem and Change Management
o Supporting IBM’s Bharti-Airtel training and implementation of Maximo System
o Implementing and supporting ITIL Processes Training for IBM’s Bharti-Airtel
o Automating ITIL Processes – Incident, Problem and Change Management Processes.

4. o Collecting training feedbacks and coordinating with trainees
o Supporting training coordination teams with:
 Need based tools development
 Data collection and tools development for data collection
Application Development:
 Coding and designing
 Development & Maintenance
 Bug Fixing
Environment : Windows XP, Lotus Notes R7, Lotus Script, Formula Language
Process Aligned Automation Projects :
 Change Management – Lotus Notes and MAXIMO (TSRM)
 Problem Management – Lotus Notes and MAXIMO (TSRM)
 Incident Management – Lotus Notes and MAXIMO (TSRM)
 Paperless IMAC Management
 Profile Database – In-house Configuration Management
 Incident and Problem Management Functional and Hierarchal escalation matrix
 KEDB (Known Error Database) – Lotus Notes and MAXIMO (TSRM)
 Backup and Restore Policy generation tool
 Project Financial Sheet (IT Financial Management)
 Incoming Work Dispatch tool for Service Desk Task Distribution
Last Organization : Ms Vikasoft (www.vikasoft.com)
Period : Oct’ 2005 to May 2007
Designation : Lotus Notes6/6.5 Programmer
Vikasoft. introduced in nineties, established by a group of systems and other professionals in its five years of
pioneering endeavor in the field of Turnkey Automation, Software Development, Computer Education and
Training has carved a significant niche for itself.
Vikasoft marketing strategy revolves around the user needs & knowing that the computerization needs of
different user segments are different. Vikasoft designing team specializes in creating sites that will get your
business noticed on the internet. Our aim is to build clear, functional & professional looking websites.
Role and Responsibilities:
 Analyzing the requirements
 Coding and designing
 Development
Environment: Windows XP, Lotus Notes R6.5.1, Domino Server, Java Script, HTML, Lotus Script,
Formula Language, Internet Explorer 6.0
Project#1 Stock Management
This application/tool is basically an inventory and financial application , which keeps the track of all stock
transactions where in stock less than 5 will be automatically will be transferred to excel sheet.

5. Involved in designing, coding and development.
Project #2 Leave Management
This application is helping 70 fortune Courier Clients across across the country. This project maintains the users’
information such as theirs no of hours spent and helps to maintain the leave record at the end of every month.
Previous Projects successfully accomplished in Lotus Notes Development.
Business Trip Application
Employee Leave Status
Last Organization : PLC Consulting Company
Period : June’ 2003 till Feb’ 2005
Designation : VB Programmer
Have been involved in development of applications using Visual Basic, SQL Server
Personal Profile :
Date of Birth : March 18, 1979
Gender : Male
Marital Status : Married
Languages Known : English, Hindi
Passport : Active
Father’s Name : Shri R.P.Sharma