IT professionals today are challenged to deliver high levels of accessibility and performance to their business—and any disruptions translate into money lost. Optimize the performance and productivity of your customer’s IT environment while increasing the efficiency of your business with services and tools from Dell that complement your capabilities and deliver exactly what customers need. Dell provides flexibility to our partners based on their unique business model, and now Dell Services provides that same flexibility. Come learn about the range of services, training, tools and exclusive programs that can deliver higher satisfaction and scalability for your customers, with flexibility and profit for you. Learn more: http://del.ly/uDj9Cje
CRMIT Solutions' Fixed Scope Offering for Fast Track Implementation of Oracl...CRMIT
The Oracle RightNow Cloud Service Fixed Scope Offering (FSO) from CRMIT Solutions is specifically designed by incorporating leading practices to provide a fast track implementation and get clients up & running on Oracle Service Cloud quickly, reliably with minimum-risk and maximum-ROI.
CRMIT Solutions' Fixed Scope Offering for Fast Track Implementation of Oracl...CRMIT
The Oracle RightNow Cloud Service Fixed Scope Offering (FSO) from CRMIT Solutions is specifically designed by incorporating leading practices to provide a fast track implementation and get clients up & running on Oracle Service Cloud quickly, reliably with minimum-risk and maximum-ROI.
The Importance of Great Service Desk DesignCA Nimsoft
Today’s service desk users are used to intuitive SaaS-based applications like Facebook and LinkedIn designed with a totally different kind of user in mind.
www.nimsoft.com
Increasing Revenue & Customer Loyalty with Email MarketingKelley Sieger
These slides are from a webinar hosted by ClaritySoft and CU Training, a ClaritySoft customer. Mary-Ann Pederson, VP Marketing at CU Training, begins by giving her perspective on several CRMs she has used over her career and then demonstrates how she used CRM/Email Marketing to grow her business 23% last year.
The Evolving Role of the Service Desk Analyst, Keith Wilkins, AvocetService Desk Institute
Slides presented by Keith Wilkins of Avocet Recruitment during a webinar for SDI to discuss the ways that service desk analyst roles are changing, why and how this is coming about and what the future might have in store. Broadcast on 21 December 2015
Our B2B Managed Services offerings combine the industry-leading capabilities of IBM® Sterling B2B Integrator, the deep technical and business expertise of our consulting team, the numerous benefits and capabilities of our innovative B2B Framework, and world-class hosting and infrastructure.
MT112 CHANNEL You don't have to dance around Dell EMC channel services...an ...Dell EMC World
From a hardware perspective, our channel goals are clear: provide maximum options for buying Dell EMC around the world. The same is true for services. There is a ton of services news to share. With simplicity, predictability and profitability as our channel pillars, we are delivering comprehensive sales readiness, technical training, certification and competencies, incentives, and an expanded portfolio. Plus, we want to hear from you. What else do you want from a new Dell EMC services program? Join us—let’s talk about why you’ve partnered with Dell EMC in the first place.
Microsoft CSP Partner Program: Get Cloud Solutions to Market Faster & More Pr...plumchoice
If you sell or distribute cloud applications like Office 365 and want to get to market faster, drive higher profitability and deliver differentiated customer engagement, then this download this presentation to learn more.
The Importance of Great Service Desk DesignCA Nimsoft
Today’s service desk users are used to intuitive SaaS-based applications like Facebook and LinkedIn designed with a totally different kind of user in mind.
www.nimsoft.com
Increasing Revenue & Customer Loyalty with Email MarketingKelley Sieger
These slides are from a webinar hosted by ClaritySoft and CU Training, a ClaritySoft customer. Mary-Ann Pederson, VP Marketing at CU Training, begins by giving her perspective on several CRMs she has used over her career and then demonstrates how she used CRM/Email Marketing to grow her business 23% last year.
The Evolving Role of the Service Desk Analyst, Keith Wilkins, AvocetService Desk Institute
Slides presented by Keith Wilkins of Avocet Recruitment during a webinar for SDI to discuss the ways that service desk analyst roles are changing, why and how this is coming about and what the future might have in store. Broadcast on 21 December 2015
Our B2B Managed Services offerings combine the industry-leading capabilities of IBM® Sterling B2B Integrator, the deep technical and business expertise of our consulting team, the numerous benefits and capabilities of our innovative B2B Framework, and world-class hosting and infrastructure.
MT112 CHANNEL You don't have to dance around Dell EMC channel services...an ...Dell EMC World
From a hardware perspective, our channel goals are clear: provide maximum options for buying Dell EMC around the world. The same is true for services. There is a ton of services news to share. With simplicity, predictability and profitability as our channel pillars, we are delivering comprehensive sales readiness, technical training, certification and competencies, incentives, and an expanded portfolio. Plus, we want to hear from you. What else do you want from a new Dell EMC services program? Join us—let’s talk about why you’ve partnered with Dell EMC in the first place.
Microsoft CSP Partner Program: Get Cloud Solutions to Market Faster & More Pr...plumchoice
If you sell or distribute cloud applications like Office 365 and want to get to market faster, drive higher profitability and deliver differentiated customer engagement, then this download this presentation to learn more.
State and Future Of Dell’s Channel BusinessDell World
Learn about the state and future of Dell's Channel business. Gain insight into his perspective on Dell's channel and learn about Greg's priorities for 2014 and beyond.
Sales, Service & Marketing erfolgreich vernetzen. Kundenerlebnisse optimal ge...Kathrin Schmidt
In unserem Webinar zeigen wir Ihnen, wie Sie ihre Vertriebs-, Service- und Marketingabteilungen mit den Lösungen von Salesforce optimal vernetzen und so unternehmensübergreifend ein optimales Customer Experience Management umsetzen.
Wir zeigen Ihnen, wie die Integration der Sales-, Service- und Marketing Cloud ihren Mitarbeitern eine 360° Sicht auf den Kunden ermöglicht und sie ihren Kunden über alle Kontaktpunkte individuellen Content und persönlichen Service mit Mehrwert bieten.
The absence of support program greatly restricts access to technical assistance and challenges with upgrading, updating and implementing new software releases. So create a more powerful CX environment with the ASAP [Annual Support & Advocacy Program] tailored to maintain and maximize the performance of all your complex CRM for a world class customer service
The different Tiers reflect the depth of technical expertise, sales capability, customer satisfaction, and business investment. Silver, Gold, and Platinum Partners qualify for these Tiers by meeting rigorous training and certification requirements for their specific product focus or Specialization
I have made this PPT during my Summer Internship for Intelliber Technologies and its product ITMRD
GIR Software Services provides software solutions around e-commerce and ERP and maintain it by rendering exceptional quality of services, thereby helping customers focus on their business and growth. GIR’s Oracle NetSuite Commerce Partnership, which includes the strategic planning, design, and implementation of Oracle NetSuite, SuiteCommerce Advanced, and SuiteSuccess. It provides the expertise, experience, and support needed to achieve E-commerce business goals.
Benefit Partnership with Zettagrid Indonesia for Channel Partners. Currently Zettagrid has 3 tier partnership. Check out our website www.zettagrid.id for more detail information or contact us.
Engage with the Microsoft Partner Network as a US partner and get the resources you need to build your Microsoft practice. You’ll learn how to find out what benefits you have and how to utilize them, the programs and resources available to partners located in the United States, and how to stay informed.
Presentation provides an overview of Dell Data Center Networking portfolio overview and product offerings. Content includes
Discussion on Dell Open Networking strategy and Dell reference architectures for Data Center Networking.
Operational costs and complexity can grow exponentially as storage capacity increases. In this session learn how Dell Storage SC automates the most common storage tasks, and Enterprise Manager™ software delivers centralized management of all local and remote Storage Center™ environments.
Dell Networking Wired, Wireless and Security Solutions LabDell World
The Dell Networking wired, wireless and security solutions lab demonstrates employee and guest wireless access with policies and content filtering. Each lab station represents a remote site, incorporating a SonicWALL TZ300 for security, an X-Series X1008P or X1018P switch for Ethernet connectivity, and an Instant Access Point IAP-205 for wireless device access. Learn more: http://dell.com/networking
Dell Networking’s Unified Network Architecture enables customers to build campus networks in a new way. The C9010 and C1048P convert your entire Enterprise network into a single switching entity, simplifying initial configuration and on-going operational aspects. Learn more: http://dell.to/1WtTO33
Dell PowerEdge zero touch provisioning with Auto Config speeds and simplifies server deployment. Using Server Configuration Profiles and your existing data center infrastructure, deploy one or thousands of PowerEdge servers reliably and repeatably. Learn more: http://www.dell.techcenter.com/LC
Learn how to Deploy, Virtualize, Manage, Maintain, and Automate with the OpenManage Suite. Use products like iDRAC, Dell Repository Manager, OpenManage Essentials, Microsoft System Center Integrations, and VMware integrations to maximize productivity in your datacenter operations. Learn more: Dell.com/OpenManage
Channel Partners: Lead with Dell Software SolutionsDell World
Deliver real value to your customers as you expand your reach and increase your revenue with Dell Software (For Channel partners only).
Your customers are facing monumental challenges on managing and securing applications, data and their infrastructure. These challenges are driving cost and complexity into the IT environment. Dell Software’s end to end portfolio allows channel partners to expand their sales of solutions and services to both existing new customers while demonstrating tangible value by:
• Improving the efficiency of IT organizations through the centralized management and security
• Speeding the pace of business through better application availability, data protection and rapid recovery
• Enabling cloud and mobile application delivery through modernizing infrastructure software
• Securing the endpoint, the data and the network
Join Roy Appelbaum for this interactive break out session on how the Dell Software portfolio provides you the blueprint to help your customers build the future ready enterprise.
Innovating Teaching & Learning: Next Generation Student Access ModelDell World
The way educators teach and students learn is fundamentally changing. Flexible, blended, and personalized learning environments are replacing the one-size-fits-all classroom approach. Dell builds educational technology solutions that enable innovation in this new environment while keeping IT affordable to implement and easy to manage
Executing on the promise of the Internet of Things (IoT)Dell World
As sensors spread across almost every industry, the Internet of Things is triggering a massive influx of data. Data is coming from all directions – machinery, train tracks, shipping containers, and power stations. As we go from isolated systems to an integrated network of smart devices, enterprises need to develop smart data integration and analytics techniques to generate insights quickly. Not all data collected from sensors needs to be stored and analyzed in the cloud or data center. This session will discuss smart ways of integrating multiple data sources and using analytics techniques at the edge to enable faster decision making.
Are your backups are too big, and do they take too long? Are you worried you won’t get all of your data back? Do you waste hours managing complicated, temperamental backup implementations? Join is as we discuss innovative ways to improve your backups, make them more predictable, shrink backup windows, over-perform on SLAs, and reliably recover your data—every time, on time. Hear how other organizations are developing smarter backup strategies that align their recovery requirements to their business objectives, reduce stored data by up to 95% while boosting backup speeds as much as 200%.
NVMe PCIe and TLC V-NAND It’s about TimeDell World
With an explosion in data and the relentless growth in demand for information, identifying a much more efficient means of storage has become extremely important. In this session, we will cover the key drivers behind the need for faster and more efficient storage. NVMe, a standardized protocol for PCIe-based storage, is giving users the huge leap in bandwidth required for demanding applications. Samsung, who makes the fastest NVMe SSDs on the market, will cover the benefits enabled by such technology, in areas such as fraud prevention and surgical procedures.
The technology behind flash drives – NAND memory – will be spotlighted in this presentation. Memory manufacturers have improved NAND’s value by migrating from single-level-cell to multi-level-cell designs, but the most significant evolution will be a marriage of triple-level-cell and V-NAND flash manufacturing technologies. Samsung will also provide an overview of the prospects for TLC V-NAND with mobile device manufacturers, while examining the strong potential for a much wider TLC V-NAND market in data centers.
Key Security Insights: Examining 2014 to predict emerging threats Dell World
Cyber-crimes are alive and well on the global stage and will only continue to be pervasive as long as organizations prolong taking the necessary defense measures to stop threats from slipping through the cracks. In this session, we’ll present the most common attacks Dell SonicWALL observed since 2014 and the ways we expect emergent threats to affect small and medium businesses, as well as large enterprises moving forward. This session is perfect for anybody who is interested in learning more about the state of the union in security.
The Keys To A Successful Identity And Access Management Program: How Does You...Dell World
The way you implement Identity and Access Management (IAM) can make or break your security and compliance strategies. Based on Dell’s experience helping customers deploy IAM properly, we have identified common themes that run through these successful projects. In this session, one of Dell’s IAM experts will present a maturity model that will help you gauge the correct place to start your deployment, highlight the course corrections that may be necessary, and help you determine the path to IAM that’s right for you.
Client Security Strategies To Defeat Advanced ThreatsDell World
With the workplace changing, job responsibilities are being met at home, at customer locations, even in public spaces like coffee shops. Does your security strategy protect you from the damaging costs of a data breach while providing end users seamless access to data and apps on any device, anywhere, at any time? From protecting data on any device, in the cloud, and over public WiFi, to managing access control and governance on networks, we will discuss Dell's approach to securing company data while enabling productivity and mobility.
What a data-centric strategy gives you that others do notDell World
People are now walking data centers, and the front lines of data security aren’t just blurred – they no longer exist. How do you put information in the hands of your workforce when and where they need it while mitigating risk? We’ll walk through a day in the life of a piece of data as it makes its way throughout your organization and the world. With a data-centric strategy that connects four foundational functions of IT security: network, identity and access management, data, endpoint, mobile, and security services, you can reap the rewards of mobility while keeping data safe and your organization compliant.
Cloud: To Build or Buy - Can You Justify On-Premises IT?Dell World
Outsourcing IT to the public cloud may seem cheap and easy, but is it? Data shows that on-premises private and hybrid cloud can deliver superior ROI. Explore methodologies and TCO analysis that can help you build a better business case for your organization, while meeting a "cloud first" objective.
Cloud security: Accelerating cloud adoption Dell World
Organizations now have an opportunity to more rapidly overcome their security concerns by using third-party cloud platforms. In this session, Dell SecureWorks security experts discuss the Shared Security Responsibility model, how organizations need to think about security architecture in the cloud, and new Dell SecureWorks services that are helping organizations plan, architect, manage and respond to threats in the cloud.
Detecting advanced and evasive threats on the networkDell World
Threat actors are increasingly employing evasive tactics that bypass traditional security controls, including more advanced technologies such as sandboxing. In this session, Dell SecureWorks will share examples of tactics used, their impact, what this means for organizations and new capabilities for addressing the risk posed by these threats.
So You Need To Build A Private Cloud. What Now? Best Practices For Building Y...Dell World
Moving from infrastructure-centric IT to efficient, software-driven private or hybrid cloud requires more than gluing together knobs and gears. In addition to the infrastructure considerations, special attention needs to be paid to tying business workflows and organizational processes to IT processes to optimize application delivery and increase productivity for your users and customers. How you approach cloud-building to make it really usable by the business is the key to success.
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Achieve your dream wedding day look with renowned North Indian bridal makeup artist, Pallavi Kadale. With years of experience, her expert techniques and skills will leave you looking flawless and radiant. Book today for your perfect bridal makeover.
Best Catering Event Planner Miso-Hungry.pptxMiso Hungry
Miso-Hungry, led by Executive Chef Emilio Molina, is Islamorada's premier catering event planner. We specialize in sustainable, farm-fresh cuisine, using local ingredients to create unforgettable dishes. As a FollowTheFoodHMI branded company, we bring our culinary expertise across the U.S., connecting communities through exceptional food and personalized event planning. Let us showcase our family's passion and make your event extraordinary.
Colors of Wall Paint and Their Mentally Properties.pptxBrendon Jonathan
Discover how different wall paint colors can influence your mood and mental well-being. Learn the psychological effects of colors and find the perfect hue for every room in your home.
Are Gutters Necessary? Explore the details now!AmeliaLauren3
Gutters are typically installed at a slight downward slope to allow water to flow freely towards downspouts or drains – the downspout being the vertical pipe attached to the gutters. The water is subsequently transported by the downspout to either the ground or an underground drainage system. Maintaining a gutter system that is free of blockages and functional requires regular maintenance.
But, many wonder in what situations gutters are required and not required. In this ppt we will discuss in detail the matter, ‘Are Gutters Necessary?’
Best steel industrial company LLC in UAEalafnanmetals
AL Afnan Steel Industrial Company LLC is a distinguished steel manufacturer and supplier, celebrated for its high-quality products and outstanding customer service. With a diverse portfolio that includes structural steel, and custom fabrications, AL Afnan meets a wide array of industrial demands. We are dedicated to using advanced technologies and sustainable methods to ensure excellence and reliability in every product, serving both local and international markets with efficiency.
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At Securex UK Ltd we are dedicated to providing top-rated security solutions tailored to your specific needs. With a team of highly trained professionals and cutting-edge technology, we prioritize your safety and peace of mind.
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Delightful Finds: Unveiling the Power of Gifts Under 100JoyTree Global
Stretch your budget and spread joy! This guide explores the world of gifts under 100, proving thoughtful gestures don't require a hefty price tag. Discover unique and practical options for birthdays, holidays, or simply showing someone you care. Find inspiration for every occasion within your budget!
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What Are the Latest Trends in Endpoint Security for 2024?VRS Technologies
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Higher Margins and Happier Customers with Dell Services
1. Higher margins and
happier customers with
Dell Services
Jim Roth
Executive Director
Support & Deployment Product Group
2013
2. 2013
Where we
go from here
What you will learn today
Services for
Channel
Sneak peak
with Services
3. Partner business models for Services
Dell Services’ flexible approach lets you decide how to engage
GTM Strategy
• Confidence
• Enablement
• Incentives
2013
Do you have the right capabilities and do you want to
provide services on this deal?
No Yes
Reseller Provider
GTM Strategy
• Protect account ownership
• Complement in-house capabilities
• Training and certification
4. Partner business models for Services
Dell Services’ flexible approach lets you decide how to engage
No Yes
GTM Strategy
• ProSupport
• Configuration Services
• Deployment
2013
Do you have the right capabilities and do you want to
provide services on this deal?
Reseller Provider
GTM Strategy
• Protect account ownership
• Complement in-house capabilities
• Training and certification
7. Leverage our depth and scale
Insights. Experts. Ease.
60+
167
10+Million 24 X 7
2013
5
550+
24,000+
115+ Million
55
2000+
Phone/Online Availability
90%+
Countries offering Same
Business Day response
Countries supported People: Tech Support, Field
Service
Languages spoken
Annual part shipments
Global Command Centers
Systems supported Part distribution centers
Carry in Service centers
Dell ProSupport customer
satisfaction
ProSupport phone, e-mail, and
chat sites
Availability and terms of Dell Services vary by region. For more information, visit
dell.com/servicedescriptions. AD# G130007002
49
8. Dell ProSupport benefits for your customers
We’ll take care of support so you can take care of your customers
2013
Customer benefits:
• Maximize productivity
by leveraging Dell
scale and skill
• Minimize disruptions
with round the clock
access to highly
trained experts
• Gain efficiency
through a single
source for all your
support needs
Single Source
ProSupport engineers
Hypervisor, OS and SW* support
Multivendor hardware support
Comprehensive
hardware & software
support
Tools &
Technology
SupportAssist
TechDirect
Always Accessible
24x7x365
Phone, email, chat, social media
137 countries, 55 languages
Onsite response options*
*Available on specific software titles
** Next Business Day, 2 hour and 4 hour options
9. Partner benefits of ProSupport
Helps add incremental revenue and extend your support team with
no additional investment
$
Incremental
revenue with no
extra investment
2013
Increased
customer
satisfaction
Extended support
team
10. TechDirect
Simplifying parts dispatch and case management workflows,
multiple tools vs. one tool
2013
• An easy-to-use online support tool accessible in 11 languages
• Enables efficient online resolution
Simple
Convenient
Customizable
• Bypass phone-based support requests and redirect time saved to
critical issues
• Centralized portal enables customers to discard multiple tools to
manage status and history of support requests
• Experience a modular layout with custom dashboard, reports and
summaries
• Access profile information, installation certifications and Message
Center
12. Enterprise Deployment Services
Maximize investment, improve stability and enable productivity
Servers Storage Networking
• Rack deployment
• Installation and integration
• Upgrade service
• Software installation and
configuration
• Virtualization
• Converged infrastructure integration
2013
• SAN and NAS configuration
• SAN and NAS integration
• Data Migration
• Replication and Backup
• Installation, cable and label
• Routing and switching configuration
• Wireless LAN installation and
configuration
• Security and access configuration
• SonicWALL
Configuration Integration Migration Asset Resale
& Recycle
Logistics
13. Partner benefits of Enterprise Deployment
Helps with your growth strategy and provides great margins,
without additional investments
Helps with
growth strategy
2013
Deeper and
broader
capabilities and
expertise
24/7 global
coverage with
proven processes
14. Continued Services investment in our resellers
Helping you leverage additional opportunities for higher profitability
Incentives
Eligibility for rebates
increases with every
services contract sold
2013
Demand Gen
Designing demand gen
activities to help drive
opportunities
Collateral
Providing you with sales
enablement and awareness
building materials
Broad Portfolio
Enable you to augment
your portfolio with our
services
Training
Helping you identify and
leverage services
opportunities
15. Sneak peak:
New offerings for
Services Delivery
Partners
2013
16. Partner business models for Services
Dell Services’ flexible approach lets you decide how to engage
GTM Strategy
• Confidence
• Enablement
• Incentives
2013
Do you have the right capabilities and do you want to
provide services on this deal?
No Yes
Reseller Provider
GTM Strategy
• Protect account ownership
• Complement in-house capabilities
• Training and certification
18. PartnerDirect Services Delivery Partners Program
Providing specific offers, tools and programs for partners with
services’ capabilities
Introducing:
Support Delivery Partner
2013
Future State:
Deployment Delivery Partner
How it works:
• Partner delivers service on partner paper
Program elements:
• Access to unique offer for L3 support for
partners
• Better support experience
• Decreases costs
• Training
How it works:
• Partner sells deploy services on partner
paper
Program elements:
• Technical training for partners
• Authorization for deploying specific
platforms
19. ProSupport for Support
Delivery Partners
What it is: Benefits: Qualified partners:
2013
Must have a Help Desk capable of
taking all end user calls
Are registered in TechDirect to self-dispatch
parts and create and track
cases
Preferred or Premier status in
PartnerDirect
Capable of providing onsite break fix
support to customers
Enhances partner service capabilities to
their end users quickly and cost
effectively
Partner maintains relationship and
ownership of customer
Provides partners with high level
technical support and logistics
A unique offer for partners providing
all Help Desk support to their
customers
Gives partners immediate access to
Dell’s advanced ProSupport
engineers
Enables online parts ordering via
TechDirect
Dell supports the Partner not the
end user
20. Where we go from here
Invest in
Services
training
with Dell
2013
Sell Dell Services offerings that enable the
value you bring to your customers
21. Let’s get
started
2013
Engage with Dell PartnerDirect and Services subject
matter experts at the Solution Showcase
Schedule a post-event whiteboard session to address
your specific requirements. Contact your account team
for details
Gain hands on experience, see demonstrations at the
Solution Showcase
Schedule a visit to a Dell Solution Center near you:
Austin • New York City • Washington D.C.
Chicago • Santa Clara • Mexico City • Sao Paolo
Go to http://partnerdirect.dell.com
Partners may choose a different approach depending on project, capabilities and location
Partners may choose a different approach depending on project, capabilities and location
Services resale, can resell even if not in Services Partner Program. Evolve Services resale further. ProSupport only – key initial, but need to expand further as time goes on. What other SKU able services can we add. Professional services, they might need. Margin halo and discounts. Did we ever solve deeper discounts for partners.
Managed Services Program – does it fit into the Services Partner Program? Does it detract to include together?
You need unwavering support for hardware and software and a smart way to manage the mix of vendors in your environment. Dell offers a single source with the expertise, know-how and capabilities to make supporting your IT easier.
Dell ProSupport offers highly trained experts around the clock and around the globe to address your IT needs, minimize disruptions and maintain a high level of productivity.
So specifically how can ProSupport provide real value to your business?
It helps you make incremental revenue on each box sold, without requiring additional investment from you for extra support staff.
In addition, we take care of the support so you can focus on sales and revenue growth. Dell’s takes ownership of all logistics and preventive actions.
We help you gain revenue growth from helping boost customer satisfaction, which can help you make additional hardware sales.
Lastly, we enable you to have a greater geographical impact without the cost associated to manage or invest in your field organization. We can also help eliminate the costs of maintaining support certifications.
One of the key tools to enable partners and customers is TechDirect. As the name implies it is a portal for technicians. We are constantly adding functionality and features for those users all the time. The two most popular features of the portal are the ability for a tech to submit and track cases – so no they do not have to call in to get an update on status. Another feature allows techs to dispatch parts, we know what many of you and your technicians are as sophisticated as our technicians – so there is no need for them to go through lots of trouble shooting steps. We want to make it as easy as possible for your techs to get a part out when they need it.
So if you have not heard of TechDirect, you can find out more information at www.techdirect.com. Benefits include:
Making it easy, allowing you to skip steps to provide service faster to your customers
It is customizable, you can put the widgets you want to fit your workflow
Helps with your growth strategy: Increased customer satisfaction will result in several growth opportunities where Dell hardware and services can be positioned.
Experts without additional investment: Around the country or around the globe, we can help you deploy networking with our experts
Selling networking deployment, helps you make great margins and retire quotas.
Partners may choose a different approach depending on project, capabilities and location
Services resale, can resell even if not in Services Partner Program. Evolve Services resale further. ProSupport only – key initial, but need to expand further as time goes on. What other SKU able services can we add. Professional services, they might need. Margin halo and discounts. Did we ever solve deeper discounts for partners.
Managed Services Program – does it fit into the Services Partner Program? Does it detract to include together?
Support delivery partner, CASP, partner on partner paper
Deployment
Field Services Partner on Dell paper, DSPs, Geo Partners, DASPs
Deliver a complimentary set of partner services for consumption and resale; develop a partner driven services ecosystem to be leveraged by Dell, our channel and our customers.