1. Delivering Value : Case Studies
Case studies from consulting, Technology and Outsourcing portfolios demonstrate
the variety of project the Daemon team tackles

2. Case Study
Satellite broadcasting conglomerate achieves success with our
consultants
Objective
 A satellite broadcaster into broadband and pay TV services entrusted Daemon to provide consulting services for
integrating their CRM platform with their core Billing and OM platform including design, development and testing
efforts
Solution
 Daemon worked with multiple vendors & customer teams and ensured a successful integration of a Chordiant based
CRM platform with their Arbor based billing systems
 Included additional reconciliation projects on the Arbor BP / OM, and IIP provisioning platform
Responsibility
 Package selection , design and Configuration, Integration, Development , Testing and Go Live Support
 Providing innovative solutions and implementing Daemon IP and best practices for System and UAT
 Provided Arbor expertise for the system and service providers on the project
 Testing and validation services as a third party expert on the Convergent Billing platform
Result
 Improved customer services through better visibility from order to bill cycles for company and customer
 Greater product and pricing flexibility by limiting re work and new product sets
 Increased overall customer satisfaction and reduced maintenance and support costs
 Daemon acted as a partner and gatekeeper for the client and to ensure a smooth integration of the CRM operations

3. Case Study
Fanatical emphasis on managing Telecom /Cable Service provider’s
solutions
Objective
 Migrate and upgrade existing Billing and Revenue Management applications and integrate more than 100 integration
points / processes and ensure seamless data flow into the BRM backbone
 Realign and Configure wholesale, business and residential plans and mmanage all BRM operational production systems
Solution
 Daemon worked with multiple vendors & customer teams and ensured a successful migration and integrated more than
a 100 points and processes to ensure a seamless flow of data into and out of the BRM system
 Development and integration on multiple technologies including Kenan FX 2.0 Jakarta Struts, Oracle, PL/SQL, Java /
JSP / SQL / Perl, ASP.NET, ICSS and Clarify CRM
 Daemon deployed a Global Distributed Delivery model as migration and integration projects were run as two parallel
teams working out of different locations with very close co-ordination from project and change management teams
Responsibility
 Migration, Post-Migration Support, Go-live Support, Configuration, Development of
Utilities, Integration, Testing, PMO, API Development and Integration
 Providing innovative solutions and implementing Daemon IP and best practices as the prime service provider and
continue to work as production support operation team.
Result
 Daemon streamlined the complex requirements including multiple interfaces and simplified the BRM operations
process thus reducing TCO through improved cycle times, automation, standardization and leverage
 One of the few upgrades to go-live with Kenan FX 2 with minimum post cut over issues .
 Daemon earned tremendous appreciation for the efforts and the Client handed over entire configuration requirements
and production support activities to Daemon as a result

4. Case Study
Migration Support for a leading telecom service provider in Finland
Objective
 To migrate clients legacy billing system to Oracle BRM (Portal Billing system)
 Component and Unit testing of different modules to meet Interconnect and Service Provider Billing Concepts
 To create and configure the Pricing components such as Price Models, Rate Plans, Products, Deals, and Plans.
Solution
 Daemon formed integral pars of the Interconnect and Roaming teams to help in the smooth transition to the new OBRM
billing system
 Deployed an onsite-offshore model to manage costs
Responsibility
 Gap fit Analysis and Design of new version to meet business requirement
 Development of Pre-Process, Rating pipelines for services and Recycle pipelines as per the business requirement
 Configuration on PIN_REL for rated Events and Suspended events and also Automation of PIN_REL i.e. Batch Controller
Configurations and debugging.
 Configuration and customization of the Infranet
 Development of Flist, opcodes and configuration of pipeline (TAP3 Input, ASCII input etc) Tax model & zone model
Result
 Successful and on budget delivery of project under challenging timelines
 Increased customer satisfaction and reduced overall maintenance and support costs

5.  Fanatical emphasis on Client Focused Delivery
 Laser Focus on Technology Innovation and Simplicity
 Value for Money
 People Strategy
 Long Term Vision
 Daemon strives to make a difference for the
client
For more case studies and white papers
please visit
http://www.slideshare.net/daemonindia
If
͏ You are convinced that Daemon
can add value to your
organization
͏ Need more information to aid your
decision making
Please contact:
Email : consultants@daemon.co.in
Phone : + 91 80 25939659